Reviews of Sparkle Pools Inc. (Cleaning Company)

Mike Brannon

Very good

Cindy Cathell

We will NOT be recommending this pool service . We called for our opening , (they closed the pool )that was a hassle . We finally got a call back on a tue.and confirmed they would be coming . On Thur ., they show up and start to open the pool , take the cover off and a man comes to the door all flustered stating he wasn’t suppose to be there and just received a text on his way from another job 40 mins away to come here . I stated this was set up last week and confirmed on tue . Then he states he needs his payment to continue . I stated we have always sent it in after billing , how it was always done prior . No one had mentioned it before in either phone call or it would have been there . So he said I have to call Tammy , I said ok let me know . Come to my surprise , they left without coming back to the door and saying anything . This could have been settled in so many different ways , we were not refusing payment. Just confused because this was not our first opening and not how it had been handled prior but to just leave without saying a word . Then when we call the office they were like well we can come back out next week .. WOW ..

Scott Lewis

Very knowledgeable, very helpful and very friendly! Prices were good and they give military discount as well.

Ronnie Martin

I love these guys. We bought a house with a pool and went here for chemicals. We gave them our address and they told us the pool came from them. So we we're able to get everything we needed in one stop. They had the pool cover and everything else we needed. Very fast water testing as well.

Melissa Pickens

Great service and very knowledgeable

tuza004 atma

I would not recommend Sparkle Pools. They installed an inground pool for my parents in Milford in August 2017. The underground cable from the house to the shed was marked and they still dug up the cable and have not repaired it to date. The Sparkle Pool electrician who installed the electric to the pool filter did not turn the breakers back on after he finished his work unbeknownst to my parents. Later that day, my parents noticed the AC was not working so they called their HVAC contractor who found that it was just the breakers were still off. Sparkle Pools still have not reimbursed my parents for that charge. After the pool was opened this summer, the pressure went up on the filter (my father had turned the valve the wrong way). Christine in customer service had left instructions for my parents to call her when they had problems and she would come out for free. My mom called and Christine called back a few days later. She said she was too busy so she would send the service department. She failed to tell my mom instead of being free the cost would be $60. My mom paid but it would have been nice to know ahead of time. Also beware of any temporary employees they may be using. A guy that goes by "Osegheda Rosales" and "Carlos Hernandez" swindled my parents out of $250 saying he would put stone around the pool. He cashed the check but the stone has never arrived.

Timothy Garrett

They install amazing pools that I'm completely satisfied with. Customer Service can be hit or miss but Debbie who usual works at retail store in Dover is amazing! I don't let anybody else test my water. She does it so well with such good detail and a smile on her face.

wayne adkins

Great service and price