Reviews of SERVPRO of Bear/New Castle (Cleaning Company)

Jyoti Tulsian

I'm proud to be part of the best company in tristate area.

michael sweeny

Would never use this service again.they never send a bill.why would I pay more for there service then the rug was worth.

Carrie Fromal

I called to get my carpets cleaned. The office staff was friendly and set my appointment up. The men came at scheduled time to clean the carpets and were very professional.

Richard Massey

Thanks for all of your 5 star reviews and the positive feedback! Quite simply - we’re on a mission to BE THE BEST! All of your 5 star ratings are a great way of allowing our team to see the positive impacts they are having on every one of our clients and fulfilling our mission of being the best. When Water and Fire Damage take control of your life - WE HELP YOU TAKE IT BACK! Servpro of Bear/New Castle, DE Like it Never Even Happened!

Frank Dejesus

They are professionals and are very efficient!

Mike Moyer

Great service. Thanks for sending a crew on a holiday weekend.

Crystal Moyer

Professional, Friendly and Knowledgeable

Joshua DeFilippis

Servpro provides a stress free experience at your most stressful time! In January our apartment building had 2 sprinkler lines freeze and break! Causing damage in over fifty units! They arrived promptly and got us back up and running in no time at all. Rich and his staff were professional, trustworthy and reliable! They worked around the clock to get our units habitable again and we can’t thank them enough! I highly recommend using Servpro!

Anne Thompson

Great service and friendly staff. They took care of everything and made me feel comfortable with the process.

Charlene Bayne

My Grandmother had a fire in her house and they handled the fire restoration services. I was very happy with how well everything was done and amazed with the level of professionalism

Silly Car Stuff

Picking up my wife at her work the other day in Newark and this guy is in the fire lane impeding traffic when I picked her up and when I dropped her off. Clearly not a fire truck, clearly not just doing a quick drop off. How unprofessional! At least some of the company trucks seen in the background parked respectably. Wouldn't be my first call.

Anthony Russo

Service has been great was very satisfied with job

John Thomas

Fast, Reliable service with emergency response. I had a pipe break and they handled everything from start to finish to get my house back in order. Took all the stress off of me. I couldn't recommend a better fire and water restoration company than SERVPRO of Bear/New Castle. Don't be fooled there are other SERVPROs but none have the level of service as this one.

crystalbrat29 .

I was very pleased with the service provided by Servpro when they came in to help clean up after water damaged my basement. A pipe had burst in the middle of the night and when we woke to find a lot of water in the basement I was overwhelmed with the thought of draining the water out of the basement. I called Servpro and they responded very quickly. They were very efficient. Theyhad specialists return to check on the drying process. I was impressed with all the different equipment they brought in to my home to do the job. Servpro helped take the ease out of such a hectic and overwhelming task.

Danielle Kranz

We had a great experience with Servpro. I had leak that required repair, complete dry out, and restore. They were professional and efficient. Everything we needed was completely taken care of in a timely manner and we couldn't be happier.

Kate Brookins

ServePro came through for us when we needed them most. The staff is professional, courteous and cares about their work. Rich and Michelle run their business with great skill and dedication. Wholeheartedly recommend!

Dawn Massey

I had water damage in my basement from the hurricane. The crew came out moved all my contents from my wet basement, helped put the wet contents into dry tubs and sucked up all the water and dried my carpet. They actually saved my furniture, carpet and contents. Without the expedited service and knowledgeable crew this could have resulted in a loss of valuable items and lots of money. Thanks to everyone who helped and were so kind.

Jack Delara

Great job,very fast,clean and professional!!!

James Fisher

From my first call to the office, I felt comfortable. You don't plan to have your basement flood, but if it does, I would recommend Servpro to dry it out. They did an awesome job.

Suanne Gross

John very professional and gave great tips on resolution.

Tammy Bogia

Fast response... I had water damage in my garage and they showed up rather quickly and were able to clean everything up. Would definitely call them again if needed and would recommend them to my friends and family.

Erin B

Definitely recommend Servpro! The staff is professional, friendly, supportive, and quick to respond. I was very pleased with how on top of everything they were. I felt my issue was handled with care and resolved in a timely manner.

Virginia Carpenter

I am thankful for the speedy response by the ServPro team after I called for help to clean up from smoke damage. Please take a lesson from my experience and always remember to blow out candles before going to bed, or leaving your home. Never leave candles burning. I left a candle burning that was sitting on top of wood burning stove after going to bed. The flame caused the decorative votive to catch fire and cause an unbelievable amount of thick, dark, smoke to pour throughout my entire house. The smoke detectors alarmed and woke us up to find our walls, carpets, drapes, and ceilings to be completely covered in smoke. We did not have as much damage as there could have been. The frightening experience was much less stressful to handle than I ever would have imagined. ServPro arrived and began cleaning the walls, ceilings, and carpets. I did not think the black smoke would ever disappear. ServPro team explained the different types of cleaners and sponges being used on different types of paint on our walls. It was like magic. After just a few hours of clean up, our house was nearly back to the way it was.

Anthony Kosar

I had water damage due sump pump failure in the basement. The crew from Servpro came out just a few hours after calling them and cleaned it all up. Very speedy service.

Laurie Stevens

How did it go you ask? Absolutely wonderful! From my very first interaction with this company, I just new my experience was going to be excellent! They have a live person answering the phone, who would have thought company's now-a-days still have that? Not only was it an actual person, the women was so sweet. She was kind and helpful and went above and beyond to answer ALL of my questions. She was able to give me a price for the service i needed and she was able to get me on the schedule quickly! The crew was timely. I received a call about 30 minutes ahead of time to let them know they were on the way to me. Talk about great customer service, right? They arrived with in the scheduled time frame, they were personable and thorough. They reviewed everything with me prior to starting service and after the work was done went over it with me to insure that i was happy with the work they completed. It even gets one step better! They called the next day to follow up and make sure I was happy! I'm not sure you can receive better customer service anywhere else!

Tammy Kosar

I had mold in my bathroom. I tried many different home remedies and it would go away for a little while but always come back. Finally decided to call Servpro and have them come out. Speedy service and very helpful. Been a few months now and the mold hasn't come.back this time. Wish I had called them a long time ago.

Rebecca Lewis

Nice staff

Gordon W

Very pleased with the knowledgeable and honest information given by John P. He arrived on time and was very helpful in solving our issues. Thank you SERVPRO !!!

Christine Lewis

Absolutely top-notch, professional service!! A company that is dedicated to the satisfaction of their customers. They quickly and effectively removed all water, dried, dehumidified and applied preventive mold treatment in our basement and even during off hours. They are extremely responsible, and and committed in what they do!

Oscar Rosado

Excelente compañía y buenos empleados. ¡Muchas felicitaciones!

Marva Falletta

In March a huge tree fell on my home. I was not sure what to do, it was after hours, I was being told to leave my home and it was overwhelming. I called Servpro and the Team was on the job right away. The tree fell due to a large wind storm, so there were losses everwhere. The next day I went to survey the damage and Servpro already had a team working on my home, my neighbors were shocked that I found someone to come out so quickly. It has been three months of repairs but Servpro has been by my side the entire time, from tree removal to cleaning my home. I hope I never suffer damage to my home again, but if I do I know who my first call will be to, Servpro Bear/New Castle.

Gina Rivas-Castro

Great customer service!

Tony K

Fast, friendly and great service. Couldn't ask for anything more. Sump pump failed again and Servpro to the rescue.

Fabian Cabeza Hernandez

Excellent Job! Very very satisfide.

mark johnson

Wow let me start by saying Rich, the proof pro and his team from start to finish were professional and amazing from the office to the ground team me and wife are very pleased with this highly trained organization it's been a long time since i have seen a team like this one they are awesome and amazing we highly recommend this team to the entire STATE OF DELAWARE.⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Emmanuel Alvarez

I appreciate the help of this Servpro team!

James Kelly

I would like to say that John is great at his job. I would only have his crew take care of my disaster.

Chad Dunn

Water damage in kitchen. John P. from Servpro was great. Took the time to explain what they would do, followed up regularly during job, and even after they were done. Work was completed on time and on cost. No nonsense. Great job!

Steven Miles

Early in April our sump pump failed and water started backing up in our finished basement. I called a plumber and my insurance agent as water continued to build up in our basement. Then I called SERVPRO, based on my wife's recommendation. They came out very quickly (they even beat the plumber out whom I had called first). Devon and his colleague worked very efficiently to install a temporary sump pump, drain the 4 inches of water, and begin the restoration process. They did not leave until 6 hours later making sure we were taken care of. Thank you Devon and SERVPRO!

Joey Bufano

The service that I received was outstanding.They fixed up our home, and made it look awesome again. I would highly recommend. 10/10

Alan McDaniel

I would like to thank Servpro and John P for a job well done. I appreciate the communication and prompt service. I will always remember and recommend Servpro for any further needs.

Elianneth Rosado Álvarez

Great job! Elizabeth and Dawn did on removing mold in my house.

Ashley Parker

Servpro did a fantastic job in taking care of my basement flooding. From the first call in the were very responsive to my concerns and panic. They had a team out to me within the hour. When they arrived they were quite respectful to me, my family, and my home. The work in drying and repairs was excellent. We were thoroughly impressed with the level of professionalism.

Chris Erisman

After having my basement flood, they were there within hours of calling and did a great job of drying everything out and salvaging my carpet. Highly recommended!

George Hamrick

I have nothing but great things to say about ServPro team of Bear, DE. The office staff was extremely helpful and seemed very compassionate about my situation. There was a team sent to my home in just a very short time. I did not feel like I was sitting around waiting all day. I was pleased with the experienced and trained technicians. The cleanliness of equipment they used to help clean up after flooding was impressive. They made a very stressful situation much less stressful. I will be sure to refer others.

Tracie Todd

THEY ARE THE BEST. Tree fell into my house during a storm got on the phone with them at 2pm, by 3:30 they had an electrician at my house by 4:00 had a contractor out removing the tree off my house and by 730 had roof tarped. I cant say enough about Rich and the ladies in the office but thank you for a great job