Reviews of Bethel Cleaning Services (Cleaning Company)

Allysa Carilla

Great service, affordable, kind workers, and a genuine passion to make people happy.

Beth Basham

Very dissapointed and had a bad experience with Bethel. They gave me a price for routine cleaning for about a third of my house (which was higher for less cleaning area than my previous cleaner), but there were continuing issues. About half the time all was fine. However, several times the cleaning went over or was just left undone after my 2 hour alotment.( charge is $90/hr for 3 people ). Once they cancelled at the last minute. Beth's answer to this every time there was an issue was for me to pay more. She never took accountability for inconsistancies in her staff and never visited my house to look at the scope. I will not use anymore nor recommend Bethyl Cleaners. I gave 2 stars vs 1 because the cleaners were nice and usually did a good job. I didn't get the same crew every time though and was told several times they were short staffed.

Jeremiah Connor

Wow. Perfectly done. I could see my reflection in the hardwood floors , the appliances were so shiney that I need sunglasses the house smelled so clean. The tile and grout were scrubbed spotless. Can't wait for the holidays to mess it up and start over again. The girls were so sweet, they really did a good job. Highly recommend.

Samantha Carilla

Customer service is excellent, super friendly down to earth people! Cleaning skills are out of this world!

Akisha Jones Osei Sarfo

Hmm...so where to I begin?? So I was initially happy with the communication with Beth about potential services for a deep cleaning and was happy to hear that should would accommodate me because 2 people canceled. My appointment was at 3:30pm yesterday. I leave my job early, which is not something I usually do and I told her this, to get to my apartment at 3pm. AS SOON as I'm getting out of my car I get a message saying that they ladies wouldn't be there until 430 or 5pm. Initially a bit upset, I got over it and waited for them despite having rushed to meet them on time. At the same time that I'm discussing their tardiness I state to her that it's fine if they come as long as they will finish the deep cleaning, otherwise if there is a better day please let me know. Her response was "They will be there and they will do a good job". So they arrive around arrive, I walk them around the apartment and then I leave, only to receive a text an hour later saying that they can't complete the job today, and that they would complete the rest of it the next day. I ask why and told her that she just told me they would complete it today. She said they needed a wetvac to clean the window seals...but they didn't even complete the other parts of apartment (kitchen, vaccuum, etc) so it wasn't just that they needed a wet vac..they needed more time in general which I told her before they came if they couldn't complete today then maybe another day would be better! She offers me a $20 discount for the inconvenience and we agree that she can come back the next day. I ask her about payment and she says I can pay by card or leave a check. I told her I would prefer to pay by card and that I would call in the morning with my information. I call in the morning to give my payment... only to receive a text hours later saying that there would be a 2.5% charge "is that okay?". I ask her why she is just now mentioning a fee and she says that it states in on the squareup website and that they are a micro business so they pass the fee on to their customers. She then offers for me to pay by check...well duhh... I would have if I had've known there was a fee. Me being at work and not carrying my checkbook around I had no other way to pay but by card... I'm like ... okay FINE, I'll pay! The next question was... can I pay by Facebook? UMMMM NO!!!! I have never had a company ask me to pay something by facebook especially when I told her I'd pay over the phone. Facebook? Really? So I can have someone take all my credit card information? No way...!So I promptly emailed her and canceled the rest of the services. It was just too much trouble and work for some cleaning services! I mean, come on now! I've had plenty of cleaning services in my life and never have I had so much trouble. She of course doesn't even honor the "discount" that she offered me for all my troubles... which after the experience I had.. I wasn't even surprised. I wish them all the best... the ladies did a good job of cleaning.. I was actually going to use them on a monthly basis... but the company lacks professionalism and as busy as I am I just can't deal with all that extra stuff! Can anyone recommend cleaners in Wilmington that are reliable and professional???? UPDATE: So at 9:56pm on a Thursday night... I was sent a long text message from the owner asking me to "tell the truth". So here goes.. the only thing I got wrong was that the 2.5% fee was not on the company's website but on the square up website (corrected above)... lolol OK! It didn't matter! She was not upfront about the fees making it suspicious. and on top of all the other issues it was just a mess Oh and in this long, harassing message, sent to me at almost 10pm (Highly inappropriate!), she wanted me to point out that my apartment was "needy"... well DUH!!!! That's why I hired a cleaning company. I stressed several times that I needed a deep cleaning so I'm not sure why that was surprising. I would never recommend anyone do business with her. SMH!

Amanda Rose

Beth goes above and beyond to meet the needs of all customers...she stresses to her employees the importance of customer satisfaction. I worked for the company for 5 years, I than found a office job that offered a better career path for me and took that. I know Beth truly values her customers and also offers guarantee work not sure why someone was so unhappy, especially because Beth does not require you be home for service it is an option and of course all background checks are approved and reviewed before anyone is hired. She is not your ordinary house cleaner, she is a step above the rest! If you want a clean house, call Beth!