Reviews of Connecticut Sewer Rooter, LLC (Cleaning Company)

Robert Hendrick

Tim was amazing from start to finish! We had a major clog in our main sewer line (in yard outside house), caused by a combination of ROOTS and ICE forming around the roots. We worked with two other "local" plumbers - one who didn't have the right equipment (high-power jetter), and the other said the problem was "too big" and the whole 50-foot sewer line needed replacing (which is really not feasible in depths of winter, not to mention the cost and time involved). We were feeling really desperate and stuck - with sewage backing into the floor of first floor shower, every time we ran a moderate amount of water anywhere in the house. Tim responded to my message almost immediately at 6pm one night, talked through the issue, gave me a quote via phone (without being asked), and then came out at 10am the next morning. He immediately got to work in a very organized, focused, and determined way. His confidence and skill was so different from the other local plumbers... it was like nothing was going to stop him from clearing this problem! It took him about 40-50 minutes of work with the jetter, and then suddenly a torrent of ice and roots and sewage came running back through the pipe!! Blockage cleared!! After that, he spent another 90+ minutes cleaning and "scoring" the complete sewer line, from house to property line, with the jetter and also a high-quality video snake. In addition to the one main block, we had various levels of root growth at almost every join on 5' sections of old clay pipe, for a 20-30 foot stretch. Tim was really thorough - spotting areas that weren't fully cleared (via video), and attacking them with the jetter, then back to verify via video again. In the end, I bet you might be able roll a marble through the pipe! I stood and watched most of the time, because I'm interested in learning and also it was fascinating. But I didn't need to, because he offered to video the whole thing if I just brought a flash drive outside. In the end I wished I had done that, because it was so effective of a job. Finally... After all that, he wrote the bill and it was exactly as quoted via phone, the night before. I felt like giving him a hug!

Robert Alvarado

This is the best plumbing service I've worked with! Highly recommended.