Reviews of Clean In Between (Cleaning Company)

Paul Thomson

This shoreline cleaning business gets high marks for their organization and communication's. I found them easy and reliable for return of phone calls and quotations. I had asked for quotes on deep house cleaning, deep carpet cleaning, and windows (tilt-in windows). Their pricing for the deep house cleaning was (I felt) a bit high, but pricing for the other services seemed competitive.

Kimberly Thompson

I am extremely disappointed with how my experience with Clean In Between (CIB) turned out. I sought a quote from them in prior to returning to a full-time job. The owner was very responsive and arrived same-day to begin putting together a quote. I sought out 3 separate quotes from companies that were licensed and insured. CIB’s initial cleaning quote was substantially higher than the other companies: CIB: $665-775 Others: $400-$600 CIB’s bi-weekly cleaning fees were slightly less. I asked that we forgo cleaning our finished basement, which CIB said would decrease our initial clean estimate by about $92 (dropping the estimate to $573-683). Our final Bill for the first clean was just under $800, my house was picked-up prior to cleaning, so there was no excess filth like dirty dishes to account for extra time. They forgot to clean part of the stairwell, I re-mopped the kitchen floor because there were places still visibly dirty. someone turned on the sink in our master bath and walked away, the sink overflowed, flooded the bathroom floor and leaked through the ceiling in the kitchen. Because of this I decided to let the lapses in cleaning go, figuring that there was a bit of chaos and things got forgotten. It seemed like CIB was going to be very helpful getting our ceiling restored. Had that been the case, they would have earned a glowing review and recommendations to anyone who asked. We had a contractor we had used before for a quote to fix the problem. CIB thought this was too high, and sent their contractor to look at the problem, their estimate was less than half the cost, but when we asked for a business card, Business name, contractors license, website, photographs, or other proof of legitimacy CIB was unwilling to provide that information. They did, however, accuse us of trying to scam them. We proceeded to have two additional contractors provide estimates, which came back nearly identical to the first estimate we solicited. After difficult back and forth CIB agreed to proceed with one of our estimates. I had been having CIB continue with bi-weekly cleans, but those were mediocre at best; debris left under kitchen cabinets and in the grout between tiles gave me the impression that vacuums were not run prior to mopping hard surfaces. Once we finally got the contractor in to fix the ceiling I delayed several cleanings first because the contractor was working in the kitchen, then because my husband was working nights and didn’t want his sleep disrupted. The Contractor did a lovely job on the ceiling, but he had to repeatedly ask me if I’d heard anything from CIB about his final payment (deposit took several weeks to arrive so he could start work), because it took them so long to pay the deposit and the contractor had gone several weeks without payment, I kept our account with CIB open so I could try to hold them responsible. He finally confirmed payment 5-6 weeks after he had sent his final invoice. I had been planning to simply close our account and move on without reviewing. But, last contact, I called to skip a cleaning due to my husband being on nights and to ask about the status of the contractor’s payment, the owner, understandably frustrated with me, proceeded to chew me out for being extremely rude, the exact conversation was: “Would you like to just close your account?” Me: “Yes, but I would like to make sure our contractor gets paid” CIB: “I knew that’s what you were doing, and I think that is Extremely Rude!”. This service that was intended to relieve some stress associated with returning to work and buy me more family time on the weekend has resulted in added stress and I am now back to square one, but unable to interview new cleaners during the week.

Kara Ealahan

Estimate was much higher than quoted. Damage was done with no accountability just excuses. Should have listened to others who said they milk their time during the cleaning.

Meri Wick

Darci and Tiffany were incredibly helpful in tackling a big cleaning job at a new Inn we bought. Everything sparkled and shined when their team was finished. The service was prompt and professional. Highly recommended.

Giovanna Marshall

They do a great job!! Staff know what they doing!

Micaela Darling

I was raised in New York City in the service industry. I have high expectations. Clean in Between’s customer service is excellent at the office, the three ladies that came and did a deep clean (in a house that needed a deep clean and hadn’t been lived in for a few months) were excellent, efficient, quick thorough and professional. I have also used Clean in Between’s dumpster service and the pick up and drop off was instantaneous and easy. I am so impressed with the whole operation. Thank you for making my life easier!