Reviews of SERVPRO of Bartlett/Cordova/East Memphis (Cleaning Company)

Hannah Cox

All technicians were very friendly! They left no mess in our home they came to our rescue within a timely manner! They were very knowledgable on the damage and let us know what we needed to do to continue dry our kitchen! I would definitely use them again!!! Lindsey Tyner

CJ Meyers

The staff was nice, professional, and made this process easy. I would use them again and recommend their services

SiVon Jiles

Dustin came out to my Grandma Doris’ house and did an amazing job! He was so helpful and attentive!

Brandy Sickles

We had a microwave catch fire. Fire itself was not extreme but the smoke was so it caused damage to our central heat and air and walls. ServPro was in the process of cleaning it and realized it was damaged beyond repair and needed to be replaced instead of cleaning it calling it a days work Severn callee the contractor and insurance adjuster to start the ball rolling. Maria has kept in constant contact with us explaining the process and what is going to take place when our contractors didn’t at that time we felt discouraged at some times with the unknown but she encouraged us each day that it will all get done and our house will look again great. A+ for customer service and A+ for all her workers that also treated us like we were people and not just another job to them are house isn’t finished but it has a great start it smells great in here and what they were able to get to come clean did it isn’t there faults that the walls and duct system need to be replaced and painted. So anyone needing help don’t do what I did and try to take it on yourself and still need to call for help. So great job guys

Amy Martin

Perfect experience. Highly satisfied with the professionalism and friendiness of Maria and crew. All questions were answered. All my fears and nervousness were calmed by Maria. She was amazing to work with. Cannot say enough good things about her!!!

Mathis Young

Horrible, horrible, horrible service. They didn't take the necessary actions to fully mitigate our flooding issue and their service afterwards was just horrendous. Do not use the people for anything.

Cindi Younker

Cannot say enough good things about the team at ServPro! They made a terrible situation bearable and handled everything so thoroughly. Don't know how we would have handled this without them.

J C

Last month my apartment building caught on fire and black soot had settled all over my apartment. Mariah from ServPro and her amazing team were quick to get the job done. Thank you so much for restoring my personal belongings and helping me through this rough patch!

Whitney Johnson

Maria was amazing. She was communicative, thoughtful, and supportive during a very frustrating and stressful situation/time. I couldn’t have asked for anything more from them and would highly recommend them to anyone needing this service.

Stephanie Nichols

Great company! Great experience! Dustin and his team came in and assessed the damages and developed a plan that best fit the needs of our situation. We were kept informed throughout the process and everything went as expected! I would highly recommend this team for all repairs of this nature.

Nicole Kincy

After experiencing a kitchen fire, we called SERVPRO. I couldn’t have imagined how much work was going to be involved. Thank God for SERVPRO. Specifically Maria and her crew. Maria made scheduling visits easy. She and her crew were meticulous with all the cleaning. They paid close attention to detail and ensured, I mean absolutely ensure I was satisfied. Maria is extremely knowledgeable and offered me several pieces of advice that were very valuable as I navigated through the process. I couldn’t be more pleased with the services that were provided.

Chris Wiley

Dustin B. and his crew were very response and knowledgeable. They were very professional and courteous and worked diligently to complete the work in a timely manner. I would definitely recommend ServPro to others.

Jonathan Findley

We have been impressed with Servpro so far. Josh has been very thorough and explained the process so that we will know what to expect. I would recommend them for sure!

Janelle Norman

ServPro was top notch excellent. Very professional, very informative of each process they were performing. The workers were efficient, quick to get the job done but effectively. I will use them again and definitely spread the word out to use them.

Leslie H.

We had a water leak due to our condensate drain. Water leaked down into and under the wood laminate floors in one room of our house. We called our insurance and they sent Servpro to access the damage and clean up. We got a call from Servpro to set up the appointment, and they came on time. They ended up having to take out all the flooring and waterproof barrier in that room due to the extensive water damage. (Which they also hauled off for us.) After checking the surrounding rooms, walls and floors, there was no mold, or hidden water in the walls. They put in fans and a dehumidifier to dry out the concrete in that one room where the leak was. Servpro kept me informed the whole time of what they were doing, and what they were going to do. Jeff was courteous and professional throughout the entire process. Servpro was fast to respond to our need of cleanup and I would highly recommend them for water damage.

Kevin Nabors

These guys are very unproffessional. I had water damage to my house. They ripped out sheetrock, left nailx sticking out of boards, let rafters and ceiling joists mildew.....which they were supposed to prevent. Used my tools...i.e. sledgehammer. Half way cleaned up, but ruined my hard wood floor with metal shovels. Now I am left to hire a new crew to fix what they damaged. DO NOT USE THESE RUDE, ILL TRAINED, UNPROFFESIONAL PEOPLE.

Daniel Morris

Fast & dependable. They were able to answer all my questions. Amber H. was a pleasure to work with. I highly recommend Amber H. & her team at Servo Pro of Bartlett/Cordova.

Rhonda Martin

I had an air conditioner to start leaking in the attic. ServPro came out ASAP. Dustin, his team and the weekend guys were all gracious and thorough. They left fans and a dehumidifier for 3 days and thankfully after we get the minor repairs fixed, it’s just a memory. It could not have gone smoother!!

Liz Clark

Dustin was awesome. He was prompt, courteous, humorous and best of all, he cleaned up everything when they finished. I would definitely recommend them.

George Whitney

The men did what they said and when they said. They were professional and explained what and why when asked.

Shanita Smith

Maria was very helpful, attentive and patient with us. She's an admirable employee of ServPro...I would recommend her service to any family. Thanks!!

Laura Logue

We were extremely pleased with the quick and effective service we received from ServPro of Bartlett/Cordova. Our dryout was completed in less time that originally anticipated, and Hunter and his coworker were polite, professional, and got the job done right. Although we hope no one has to go through a flood and dryout process, we'd recommend ServPro if it does happen!

kerry kirkland

Dustin from Serve Pro showed up on a Saturday night with water squishing through my toes and promptly went to work. The guys did a great job and got carpet pulled up and fans and dehumidifiers going to dry floors and walls. Very professional and very informative during the process keeping you updated as to progress. Would highly reccomend .

Lori Swanigan

I suffered a Fire on Jan 15, 2018 and 4 days later a Flood- needless to say- a total loss. As one could imagine the days ahead would be long and dreadful, but the ServePro Angel (Maria) and her Team arrived on the scene and made the days ahead so much more palatable. Maria and her team discovered photos that I thought that I had lost and just had an overall amazing approach to tragedy. They were always timely and eager to assist me. I would recommend my family and friends to Maria and the crew- time and time again- Maria is my hero!!! Thanks you!!

Chi Lover

They came to the rescue. Things were explained, questions were answered, and they were PATIENT, kind, and reassuring. Arriving around 6a.m. on a Saturday, they jumped in and worked quickly, yet thoroughly. This flooding was more than we could handle alone. Because of ServPro's professionals, furniture was saved from damage, and the house was dried out. Rooms that had to be emptied in order to be ABLE to get the flooring, etc., replaced were packed up, carefully, yet (again) quickly. (They stored these items.) They tested - read moisture levels, etc. - to see what was needed, then brought in huge dehumidifiers and necessary equipment. They later came back out and returned our things, ... [Nothing was done without our permission, and things were done "our way" when we had requests that they could accommodate. They did explain what they could do, how, and why. This is not something we were used to dealing with. They know their stuff. They were good with our dogs, too. :)] They were angels. Thank you, Cristina, Calvin, and all!

Abigail and Forrest McCommon

Alex and Jeff got here so fast and are so nice. Moving all my stuff and getting my floors taken care off so quickly. Great job