Reviews of Merry Maids of Memphis (Cleaning Company)

Carrie Bye

Angela and Angel came out to do a deep cleaning before we move out of our home. My only regret is not treating myself to the service sooner! Truly, the house is absolutely sparkling - I almost wish I could stay!! They were so fun and kind - we had to wait around in a nearly vacant house for several other move out necessities but they never made us feel underfoot or in their way and kept us company during an otherwise boring day.

Deborah Keller

I love the service that I receive from Freddie. I have had several that have come to clean for different times for one reason or another but I always change my schedule back for Freddie. She does an awesome job and I would recommend her for anyone . Thank you Freddie for being the person you are.......

Rebeckah Porter

I have been very pleased with Merry Maids. They have been very accommodating by assigning the same technician, Leslie C., to my home and she does an outstanding job.

Megan Wilkinson

I was very disappointed for paying $340 for a deep cleaning that is was nothing more than what I do on a weekly basis. The ceiling fans were not done, their are cobwebs still in the corner of the bedroom, the windows are dirtier than they were before due to the cleaning of the blinds. The ladies were as nice as they could be but for two ladies to come over it should have been done in much more detail. I am very mad that I spent this money when the only thing they did that I haven't for a "deep clean" was the blinds and SOME of the baseboards. I can send you pictures of the work that was not done if you would like but I feel that this is awful and not how I would want my business out there.

Robin Luttrell

Horrible service. My contract can't end fast enough. It's ridiculously expensive for the amount of cleaning that gets done. On more than one occasion I had to email about the disappointing service...particularly with the bathroom. They give what is considered special attention to certain rooms on rotation. The "special attention" to my bathroom was subpar as evidenced my the mildew that remained.

A Google User

I love when Lisa cleans my house. I never have to go behind her and check because I know she has done everything and it's done correctly.

Jess Tinsley

Angela and Angel came to do a deep cleaning yesterday and did a wonderful job. I told them I could hug them. I have five kids, so getting it really clean and keeping it that way feels impossible. But they really got it clean. Bathrooms- floors, toilets, tubs, tile, counters, mirrors- everything was spotless. They got behind things and under things I don’t even think about... until they’re clean! The floors and kitchen- top of the fridge and photo frames—- all spotless. They went above and beyond- especially with my kids’ rooms. Thank you Merry Maids for making our home a better place to live!

Jesse Clark

Ms. Freddie has been cleaning my house for over two years and I haven't had any complaints. She is very professional and does a good job of representing your company.

JET

Leslie did a great job. Service was very professional!!!

Lisa M

Freddie with Merry Maids is exceptional. She is efficient and thorough in the cleaning she provides our home. She truly is an asset to Merry Maids.

Jeremy Robertson

Angela and Angel are the best! So happy to come home after they have been there.

Annie Garrison

April is the Merry Maid that is assigned to clean my home. She is consistently timely, friendly, and cleans my home thoroughly. She is the best and an asset to your company!

David King

great

Ann Perkins

Freddie has been cleaning my house weekly for a long time. She does an excellent job. She is dependable, precise and overall does a fantastic job. I love coming home❤️ Freddie gets a 5!!!

Debbie Dunning

Linda did a fabulous job cleaning. She is very thorough and leaves every surface spotless! The Merry Maids signature fragrance left the entire house smelling sweet citrus fresh.

Shepard Family

They have been with me for over a year and I am grateful for the accountability, the service provided and the cost. Answer to prayer!

Beverly Kirkscey

Freddie White is great!

Brenda Byars

COMPLAINT: I want to take this opportunity to complain about lack of service (cleaning and customer related). I was scheduled for cleaning in Collierville, TN, yesterday, 4/19/16. When speaking to person(s) to confirm appointment, I expressed concern for lack of cleaning / poor service and detail to my home. The cleaning person was sent to my home yesterday and did a horrible job. As advised by Merry Maids, ALWAYS contact if there was an issue. Yesterday evening I spoke with Kim Robertson to advise poor cleaning. She requested I send photos of areas in question so that she could forward for review/action. I did so. My kitchen is still filthy (floors dirty, white cabinets not cleaned left with marks, troughs(?) to open drawers/cabinets were not cleaned at all. Bathroom shower stalls dull with soap scum. I was told on Monday the team would focus on areas of concern. They did NOT. I have yet to hear from someone today after speaking at length about poor service last evening. I want someone to come back and my apartment CLEANED. It's embarrassing when I tell people that visit my home "Merry Maids" is responsible for cleaning. I need a call from someone with decision making authority to call me ASAP. Thank you. .

Regina Hairston

The individual that cares for my home is April. She does an outstanding job! She comes into my home and starts working. She speaks and begins working. My home is amazing when she finishes.

Jared Connolly

Freddie came right on time and was very professional. Our home is now spotless. I am very happy with this service

Sandy E Herbert

Katrina’s work is A+. My home seems brand new after she is here! ⭐️⭐️⭐️⭐️⭐️ Another great cleaning by Katrina!⭐️⭐️⭐️⭐️⭐️ Katrina does a great job. I like the products she uses. She is professional and friendly. ⭐️⭐️⭐️⭐️⭐️ ⭐️Katrina has been coming to my house for years and I’m very pleased with her work. She’s friendly, efficient, professional. I like the products used; they don’t bother my allergies. Thank you Katrina and Merry Maids. ⭐️Another great cleaning by Katrina! ⭐️Katrina does excellent work, in a timely and efficient way.

Douglas Howell

I’ve used Merry Maids in Mid Town Memphis since the fall of 2015. I don’t usually post endorsements, but their service for all this time, more than 40 months, has been excellent. Without fail they have been timely, fast and thorough. I gladly recommend them.

Leila Frazier

Amazing! Perfect. Professional. Fast. Friendly. My new home cleaning service for sure!

Presley Gatlin

Linda came to me with a big smile and a great personality. She did a great job of cleaning. When she left everything was clean and she did a better job than any one else I've used before. They're prices are lower than all the other companies I called. Thank you Merry Maids!!

Carol Coleman

Looking for a job well done, on time and at an astonishing fair rate? Look no further. I'm a very picky person when it comes to cleanliness and order. The two ladies I encountered, Amber (who met with me to go over what I wanted done) and Freddie (who performed the tasks) couldn't have been nicer, friendlier or more efficient. They know what they're doing and made me feel confident that I'd chosen the right company. Fantastic, top-notch service at an astonishing low rate. What more could anyone want?

Marisa Hess

Melissa always does an excellent cleaning—today, for example, she vacuumed under my living room couch without my having to ask her to do so. She also lets me know when she is on her way which allows me to exercise prior to her arrival. I am grateful to Merry Maids for working around my somewhat complex schedule and for assigning Melissa to me for these last several years.

Charlotte Draper

A & A always do an amazing job. I love their work ethnic and teamwork. Angel and Angela are great

Terri Bruce

I spent $425 on a deep cleaning. I was told that several of their employees would be at our home to help with this cleaning. They sent one lady, who worked extremely hard for 9 hours with no other help. Did she miss some spots? Yes, but she did the best she could do with it being only her. Was very disappointed that we were told on the front end there would be several ladies to clean and only showed up. We decided to go with another company after that.

Renee Norris

It is always so nice to come home after Ms Freddy has worked her magic. It is a joy to see and converse with her weekly.

Collierville General Manager

It amazes me that there are reviews that are higher than 1 star for this company. we have been under contract with Merry Maids for almost a year. I keep telling myself it will get better, but it has not! When we do get someone to clean, it is just an average service. definitely not better than I clean my house on a weekly basis. There have been 3 TIMES that they have "showed up" to clean our home and our account was charged but they never came! Our nanny is at home with our children 24/7. EVERYTIME I call to tell them that no one came and we need to schedule someone to come out to clean, they say no one is available until our next cleaning date. DO NOT WASTE YOUR MONEY.

PAGESINADIARY

The service is mediocre at best. The company and the housekeepers are not consistent with the work. The communication is worst than the service. I encourage you to ask one of the ladies how much the company pays them. After paying $300 a month, I would rather pay one of the ladies that amount directly. It is ashamed the hourly rate they pay the housekeepers. Its no wonder they keep sending different staff to your house because they can not keep good employees There is always a surprise when it comes to who is coming and when they are coming. I would advise you to go with another company or get someone else to do it or better yet, capitalize off the mediocre job they do and do it your self.

Pat Halford

The ladies were great and very friendly. Did an excellent job with the cleaning. I would recommend Merry Maids to all my friends!

Jessi MacLean

You guys did a wonderful job! The women were all very sweet and professional!

Mark Taylor

We signed a contract for one year. It ends in October and we will not be renewing; this is why. Pros: First deep clean was perfection. Management is eager to make things right but I grew resentful that I kept having to ask. Friendly “maids.” Took constructive criticism well. Dog friendly. Cons: Inconsistent results after the first cleaning. Notified management on multiple occasions. 1 person to clean a 2700 square foot space. I always had to do a “pre clean” bc they do not move items such as a night stand to vacuume underneath it. Expensive. Today’s clean was 160$ for 1 hour and 40 minutes. What I would do differently before hiring a cleaning service again. Make sure to understand their “speacial attention” approach. On the days a room is not on the special attention rotation, dusting is performed with a duster. That means that surfaces (blinds, window frames etc) are not wiped down by hand. I feel angry when I can rub my fingers across a surface and my finger be filthy with dust on the same day I spent 160$ to have my house cleaned.That is not their fault though, I should have understood their special attention approach before going into a contract. I wouldn’t sign such a long contract with any cleaning service again. Overall I would rate this service 82% . Depending on where one went to school an 82% can be a B or a C. I can see how it would be tempting to view an 82% as above average, but really the service was average. Today was the 22nd time Merry Maids has cleaned my house. Of the 22 times, I estimate there have been 5 times when an A+ was earned. (Always the next clean after speaking with the manager, or once when they had to come back the same day to re-clean).

Alison Hawes

Leslie with merry maids is AMAZING!!! Very thorough and fast.

Georgia Maguire

This company deserves a less than 1 star rating. Don’t use them, they are dishonest & will steal from you. There is no way for you to speak to anyone to resolve the issues. Check the business license in your state as well, in my state, they don’t have a business license that is current. Laura Severance is the office manager who also cleans houses. She is a liar. She lied to me about: who owned the business, how much they would charge me for my cleanings, as well as the process they use to clean your house & make sure there is some form of follow through. She had my credit card on file, which is not customary, they were supposed to send me an invoice after every cleaning. Instead she took it upon herself to charge my credit card & she charged it for way more than she quoted me it would cost. They left my front door unlocked, the lights on & one of their cleaners was smoking in my house. The door was opened & lights on for over a week. I’ve been having a hard time getting any response from the owner who is an out of state resident. Corporate is hard to reach as well. They only have an answering service & the ability for you to leave a voice message. Don’t use merry maids, they will lie to you & steal from you. Each office is a franchise & is independently owned & operated, the one in my state doesn’t even have a current business license.

Jennifer Trapanick

Awesome job very detailed. Cant wait til they come back again!

Debby Whitten

Katrina was friendly, polite, organized, and methodical in her work. She did a wonderful job. We’re hopeful she can be our regular technician.

Theda Weatherly

Freddie has been cleaning my house since I began using Merry Maids, and I wouldn't want anyone else to clean it. She does an excellent job.

Dorothy Hilliard

Service is good My budget is getting weak

Sandra Horton

House always left feeling & smelling clean

Andrea Smith

The Services and Products are absolutely THE BEST!!!! I LOVE, LOVE, LOVE the MERRY MAIDS CREW and the solid, consistent and beautiful work that they do EVERY TIME in our home! My husband, adult children, and EVEN MY MOTHER_IN_LAW comment on how perfect the home is when they are finished. They attend to every detail, and REALLY succeed in taking care of some of the smaller the details for which I ask. MERRY MAIDS = the BEST= 2nd to none= BEST thing that ever happened to the Smith house! WE LOVE MERRY MAIDS !!!

David Hopps

Merry Maids and more specifically Lisa M., have been cleaning our home for 15 years! We trust Lisa with access to and care of our home and she does a great job. We have indoor only pets and we can also trust Lisa that none will get loose while she (or her teammates) are cleaning the home.

Cheryl Crookshank

Merry Maids has a true gem with Melissa! Her work is always great!