Reviews of SERVPRO of Scottsdale (Cleaning Company)

t patruno

Outstanding flood support and remediation in December 2018. We encountered a flood due to a broken water line - which resulted in excess of 1" of water throughout our 1st floor. SERVEPRO of Scottsdale quickly dispatched a team in the evening hours, and arrived within an hour. The Project Manager (Tony) arrived ahead of the larger mitigation team, thoroughly addressed the situation, and did an excellent job in describing the upcoming process for us. While extremely professional and knowledgeable, Tony also did an outstanding job informing us of options to best mitigate the issue and avoid more costly repairs. The team then worked long into the night until the water was extracted and our home was stabilized. Throughout our full drying and mitigation process (6 days), Tony and the SERVEPRO team were incredibly professional - on time - diligent - thoughtful - and compassionate. The SERVEPRO Team directly coordinated with our insurance company to ensure everything they were doing was being covered. Our insurance adjuster was also highly complimentary of the high quality work and smart decisions made during our mitigation, as the guidance by SERVEPRO helped mitigate the flood, and limit additional repairs, renovations, and displacement to a minimum. Throughout the process, I also interacted with the SERVEPRO of Scottsdale owner (Jeff) - who as well was always professional, diligent, and customer-focused. Beginning to end, the entire SERVEPRO of Scottsdale Team were the most professional, highest quality experts, and an absolute pleasure to work with - we highly recommend them. Homeowner - Scottsdale / Silverleaf

John McCombs

We had a pipe burst and & ServePro came out and did world class damage control. Hats off to Lane N. and how he handle the toilets.

Chrisanne Zwicker

We had a leak in our condo. Yes they arrived quickly but here is why the rating is poor. The carpet was wet they arrived went around and put tape on the wall that showed moisture but yet they did not take the base boards off they left them on did not roll wet carpet back just put dryer down and that's it. Next day same . The leak happened on Sunday and it took them until Tuesday to pull underlay away and Wednesday finally removed baseboards. This was dragged on until Thursday. My neighbor had a different company Silverton they were excellent. Arrived very quickly and also pulled up and back everything. This bill was 3200 from Servpro $$$$. Very expensive and not great. Every day a different group of people. My neighbor had the same team they knew what had been happening with her property and her leak far worse and she was dried out around the same time. I do not reccomend this company.