Reviews of Grainger Industrial Supply (Cleaning Company)

Billy Coleman

Have extensive online inventory you can search. Huge stock on hand in warehouse.

Shane Gann

I need an electric motor, I called the store and got a call center, the lady knew nothing about parts, read her multiple parts numbers off the motor and the fan it was attached to. She finally said we are just going to have to call tech support.......really? I just need to know if the motor is in the store before I drive all the way over there.

Luke Dski

Ordered a product that was supposed to be in on Wednesday. I showed up on Thursday and it was still not there. I changed my order the same day and they assured me it would be there mid-day Friday. I called before driving out the second time only to find out that it is delayed till Monday. The weekend is now wasted and I must wait two more weeks for another window. Your experience may vary but I am first time and last time customer.

Joaquin Valenzuela

That girl in the place is great person and a great service she not what’s doing She explained to you about what is selling

Richard Norwood

Store personnel is extremely helpful and friendly. Sometimes the parts I order aren’t immediately available but they can usually get it in next day. Prices are somewhat competitive but I understand I’m shopping at an industrial supply house.

Norm Gonzales

Phone rep/order was excellent. Grinder stand I ordered isn’t Grainger,s fault. Made in China .Post was made for a midgets,too short. Got another taller one from my local metal shop(42”) .Had to drill my own mount holes. Slots on the plate didn’t match up to my 8” grinder base holes. Overall,a heavy duty stand. (#4900H005)

angelo diaz

If i could give 0 stars I would every time I go to this location there is a older gentleman with a goaty who so rude to me every time the problem is I dont know what i ever did to him but to order parts so today he was rude again i told him nevermind I will just go some where else and he told thats fine with him go so if you ever stop there dont waste your time with him find another sale rep and another sale rep not available just leave so he dont mess up your day im thinking about pulling my account and going some where else sign never going back

Kristen Krepel

Awesome people

Rick McD

Top notch service from grainger associate, cross ref. my part and had it in my hand all in like a minute, wish i would have got his name

Bill Earls

Good prices

Tom Knowles

Bought a AC capacitor here with no issues, in and out quickly.

Mike Castillo

I wish they would stand by there word they said my parts would come in Monday well Monday came and went told me Tuesday morning well Tuesday afternoon I was canceling my order don't waste your time here

Jill Duren

The employees are abrupt and border on rude. Products are overpriced.

Mike Heard

I took a long list of tools I needed to purchase to the local store here in Huntsville, AL. The took the list and told me it would be a couple of days. Here it is two weeks latter and I have heard nothing. To top that, when I look to find their business phone number it is the corporate phone number and they cannot give you the store number. I will not attempt to do business with them again. If there was a zero star I would have selected it. What poor customer service.

Valerie Leclaire

Worst service ever stand there for 45 mins waiting to be helped just to get ignored while they help 5 people that are behind u in line

K Payne

Grainger has almost any kind of industrial items you need. If you need it for your company, farm, or ranch this business probably has it. If they don't they can find it and order it.

Nicholas Pappagallo Jr

Great place for industry pros to get tools and parts

Jim Herrmann

Ordered a box of screws hands was told they would be in 0930 next morning. Got there at about 1030 no screws, was told be there at 1230 no screws. All I got was sorry about that but you can drive to pick them up or wait another day. Told them to cancel the order and not charge my credit card. Very slow to wait on customers and don't acknowledge customers when they enter.

JimCody47 .

Good selection but high prices on most items. However the have parts that you can’t get elsewhere. I need some aluminum angle and they beat Home Depot and Lowes prices by far.

JON CONNER

If this location doesn't have it in stock and you have to order something DON'T wast your time. They will tell they ordered it but for some reason they don't.

C Porter

Good place to get sampey supplies.

Ben Thompson

Extremely slow and unable to navigate the computer, which looked to be on the Grainger retail site. 'jerry' was not only almost unable to find what I was looking for (with my help only), he then saw my use of a corporate credit card for $7 as a high-security transaction that required multiple forms of ID as well as a couple of sideways glances. I will be using one of the other locations, as this one was out of stock of almost everything I was looking for anyway. FYI Jerry, brass bushings do not work as steel spacers.

Chris Spalding

Prices are insane. Service is ok, and they can usually get stuff next day, but the prices are astronomical, and they absolutely never call yo to let you know when your order shows up. Definitely a last ditch option if you need to be able to touch an item before paying for it, or if you need an in stock item same day.

Richard Rodgers

In and out fast, no issues. I am not sure why they have such a low rating. I guess people will always find something to complain about.

Patrick O'Connor

They'll get your order wrong.

Cliff Block

If the part number comes up on the computer your in luck. Gone are the days of the employee looking for a different brand or replacement part.

Angel Pacheco

Talked with Mary very good service not only was she fast on getting me my parts but any parts that were not available she showed me other options or other materials which I was able to use girl is rockin go Bulldogs Northern Cal ha ha

ankur patel

I bought ignitor part 41-406 last week from Hartford, CT branch. After 1 week my heater stopped working and when I took out the part I found it broken and looks like it was glued or fixed before and then sold to me

Mark Jensen

Can be expensive, but you're going to get what you need. Helpful employees make for a good experience. You can get in and out quickly, and get back to business.

Jonathan Wickham

Nice place and people. Always have what I need or can quickly order it.

Nick Adams

LoL Granger just quoted me $140.69 for a 5mm x 0.5 thread pitch thread tap. Really guys? Really?

Jah Flow

Great service, HUGE selection, awesome turn around, ....but they are proud ($$$) of it!