1400 appointment for a pick up, checked in at 1330. Now is 2000 and they just started loading me. My load hasn’t been picked. That’s what they told me. Its a very short run but still....all day was wasted.
On the other hand shipping office personnel was very friendly and polite. There is clean restroom. Lot is getting very crowded at times and getting in and out is challenging. If your load is not ready they will tell you to park outside on the street and they will call your cell phone once there is door open.
-edit-
Here I am after delivering the first load I made the mistake to book a second load from this place.
3pm appointment. It’s 0100 right now and I had to call to see what takes them so long. It’s Friday, no truck traffic, nothing....finally the guy from shipping office gave door and bullshitted me how my pick up number was good but not good enough and they had to generate another one and at the end I used the old one and old BOL number. This place is a joke. Very unprofessional. When I told the shipping person that 10 hour wait time is not acceptable and I am calling corporate on Monday he laughed at me and wished me good luck and told me that they have dedicated carriers and they will do just fine without me.
I am not coming back here no matter what and rest of you be warned!
What a waste of time!!