My wife and I planned our wedding with Birchtree over the course of the past year. We sent hundreds of emails back and forth, and obtained dozens of promises which went completely unfulfilled by Birchtree staff. Absolutely everyone we invited had a fantastic time at our wedding, but Birchtree was unable to properly coordinate the event and maintain fidelity to our established timeline. To start, we worked with three different event planners over the course of our planning process. Gradually we became more and more perplexed as to their inattention to detail. We were not informed until after the fact that our first planner had departed and then Birchtree replaced our event planner with an inexperienced / unwilling planner who was not up to task. We ended up working with our third and final wedding planner, at which point all of our timeline and wedding plans had to be explained for a third time. Each and every detail of our wedding timeline and party info was passed onto our third planner. We were met with glowing affirmations that each and every detail would be attended to. We had a map drawn of where to place rented furniture, where to place the photo booth, where to hang decorations, where to place flower arrangements. Each and every detail was explained via email, met with affirmations, and subsequently disregarded by Birchtree staff on the day of our wedding. Dozens of emails were sent to finalize what alcohol would be served. My wife and I selected three wines, three beers, and a specialty cocktail for the wedding. Despite numerous affirmations that labels would be placed on these alcohol options, Birchtree did not label anything, and our guests didn't know what their options were. Hundreds of dollars were wasted when we learned 2 kegs were never tapped. Birchtree also ran out of drink ingredients for our specialty drink. Finally, the most egregious error made by Birchtree involved our 'cutting of the cake' ceremony, which was agreed to several times by both email and in-person meetings. Our event coordinator was not on site during dessert serving time, and my wife and I were aghast when dessert and coffee began being served without any coordination or announcement. We realized then that we would not be able to serve one another cake and deliver the once-in-a-lifetime photo opportunity for our family and photo books. I cannot overstate our sense of hurt for having missed that opportunity. While these errors may seem slight, keep in mind that we paid Birchtree nearly $30,000 for their services. We requested and obtained a refund from Birchtree for our planning time wasted, and their continuity errors and lack of fidelity to our established timeline and agreements. We still feel that Birchtree made too much money off of their sub par service. My wife and I emphatically warn against contracting Birchtree to cater your wedding.