We booked ATB Catering for our wedding. Food was fine, but everything else was a mess. Judee tried to cancel/change two out of our three meetings within an hour of the meeting. They failed to announce that our cake was being put out so we wasted $500 in Oakmont Bakery cake. We specifically asked for any extra food to be given to us - a) we paid for it b) we wanted it for our hotel after-party. They said there was none left. Zero. For a buffet setup, that means they either didn't have enough for our guests, or they threw it away/took it for themselves, even the pierogies that we purchased on our own and had served... which I have seen them do before, knowing people who have worked for them. They also never had us sign a contract - very unprofessional for the wedding industry.
When we called to express our issues after the wedding, Judee first said they don't work with DJs to announce cake... then she changed her tune and said she told one of the bridesmaids to have it announced - this did not happen. We asked to speak to the owner, Art, and he immediately attacked us, saying he wanted to get rid of us months ago because he knew we would have issues and want money back. We never wanted money, just to tell him how poorly Judee handled our wedding. He replied with "That's not my problem" and was never apologetic at all for any of the issues we had. We asked him to explain any of the issues above, and he was unable to, but still refused to apologize for any of the poorly handled issues.
I run a business also, and if I handled a customer issue like either of the two of them, I would not only hurt our brand/business, but probably lose my job.