Booked this hall to hold a bridal shower for a friend. Two days before the event, I was informed two days before the event that didn't have the tablecloth colors that I originally requested. I informed the assistant that I would be there the day of the event at 9am. I was expecting someone to wait for me. It was 10:30am and one of the waiters finally opened the door. A few minutes later, we began setting up (some things had to be shifted) and the owner, Victor Nurse, came out..not being apologetic, but with one of the nastiest attitudes ever. He had issues with the set-up being charged, but he was an hour and a half late so even if it could've been discussed early, it couldn't happen anymore due to his tardiness. His attitude, as well as the two waiters, remained disgusting and unprofessional throughout the course of the entire event. Food was wrapped up without giving my guests a final call for brunch. Good thing I stacked some containers and gave it to my guests. Half of the utensils were dirty, they weren't willing to help with switching out tables, and the list of unprofessionalism goes on. Bacon and biscuits were completely burnt. Food wasn't bad, but the nasty attitudes left ALL of my guests with a nasty review of the place. The most disheartening part about all of this is that as an African- American business owner, there's a standard that should be upheld. People shy away from black-owned businesses due to the lack of respect, and customer service. Unfortunately, this business has fallen right into the category of the many others that are failing due to the lack of sensitivity towards customers. As one who is constantly planning events, I fell in love with the garden room, and made plans to have quite a few more events there, but after that experience, I will never be the one to have anything take place in that hall. Most importantly, I will discourage all others who would ever suggest the hall as a potential venue for an event.