I phoned in my order. One pick two and a BLT with Avocado and chips, added a brownie and 2 sweet teas. I pre-paid for my order. I drove over, the counter girl prepared my teas, then handed me bags and a brownie that she then put into the bag. I left. Pulling into my office I looked down and realized she'd given me someone else's order. I u-turned and headed back. She thanked me, we traded bags and I went back to my office. It was then I realized the brownie was never changed over to my bags. After eating I went back to get my brownie. THIS. THIS is when the same girl was so rude she helped me decide to go to the equally close-by McAllister's if I ever go back at all. When she saw me coming in--she made a face...I quietly stepped up and said, "Hey, you put my brownie in the other bags and I'm just gonna grab another one". In the rudest tone in front of another customer she spouted OUT LOUD, "I put your brownie in your hand". Of course, I reminded her that she put it in the bag. At that point when I told her I was getting my brownie, that SHE put in the WRONG order's bag that I had to BRING BACK--she said, "FINE, go ahead" with muccccch attitude. That really made me mad, especially because she behaved that way in front of another customer. Very embarrassing. I did make a comment after getting my brownie, "I guess you're saying it's my fault all that happened? I mean, really, where is customer service these days? Not too long ago, something would have been complimentary for my troubles--a tea, the brownie, an apology--none of those today. Lastly, the man who took my order, nor the cashier offered a receipt for my pre-paid order nor was it included in my bag, wrong or right bag. I have no idea how much I spent. Won't be back to that location. Too many other options.