I had grown up absolutely loving Lake Elmo in all their food festivities and was so excited when I saw that they were a preferred vendor at the venue we had chosen. I had worked with their catering department for years through work and had strongly trusted their corporate catering! It seemed like the perfect fit for our wedding. Positive: our guests raved about their food! The duck and wild rice soup is still talked about. The food was fresh and hot when we got it. The service team was on time and set up the place settings nicely. Negatives: the on going communication as we planned our event was very poor. The catering coordinator asked us to fold our own napkins even though we lived out of state and wouldn’t get to town until 2 days before the wedding (I refused to do). Their up charges for service are through the roof (18% service fee, 20% venue fee posted to the client vs most caterers who take care of that themselves). What we originally discussed at our first meeting for a budget was out the window. There were a number of added costs per person for the meal (7$/person for plates and napkins) that were printed small in the very back of their 30 page catering guide (that as a overwhelmed bride planning a wedding from afar and starting a new job, was the last thing I could comb through). As the wedding approached, we were not given contact information for the service lead and had no way to make last minute contact. The night of the wedding, the service team had forgotten the mother of the bride’s gluten free meal, had forgotten to hand out the kids meals (which made the 20+ kids at the wedding very restless and a pain for their parents). While us as the bride and groom had a nice meal, we came to find out the service for our guests’ meal was not executed effectively. As dinner was completed the service lead told me that they had twice forgotten the hot water dispenser for our hot cocoa bar (winter wedding necessity and a big personal need!) and instead of going to get it again, they decided to disassemble the hot cocoa bar my mother had made for us without asking, but telling myself as the bride right before speeches. Letting go of these mishaps during the wedding, we were contacted over a month after the wedding to pay our invoice balance. After relating our concerns to the catering coordinator, they only acknowledged 1/2 of our questions and still wanted us to tip 18+% gratuity. They claimed that they had workers who stayed until after midnight to clean up even though our parents were the last ones there and we had not asked or wanted to pay labor for any outside help when our dinner ended by 8pm. They did give us a 350$ credit for the kids meals (a 3% value of our costs). I hope that the catering coordination and service improve so that couples can confidently provide the wonderful food Lake Elmo is capable of to their guests!