We used Medina for our wedding. I wish our review of Medina could be more enthusiastic. We had such a joyous wedding, and everyone was happy with the food. But while the food was quite good, their business practices leave much to be desired.
The day-of service was generally good, but there were clearly issues with communication with the bar staff. Despite the fact that there was plenty of beer at the event (we even took 6 cases home), the bartenders apparently didn’t know where they were and told some guests that we were out. Additionally, my wife was asked what one of our signature cocktails was when she requested it, despite the fact that we had provided recipes months ahead and made signage for the day of.
These minor service issues weren’t a big deal, but the frustrating and unprofessional experience we had with Medina’s billing was. Before the wedding, we received a "final" invoice from Medina only after emailing 5 times over the course of a month, which we promptly paid. After the wedding, they emailed stating that we actually owed about 15% more than we'd already paid. After much back and forth, we established that more than $500 of the extra charge was an arithmetic error, another portion was explicitly included in what we had already paid (so they "graciously" waived it), and part was "overtime" fees for staff that they somehow hadn't anticipated, even though the event ran according to the schedule we'd provided over a month ahead of time.
They refused to compromise, meet us halfway, or provide a discount based on the fact that we'd budgeted based on the "final" invoice they'd provided. We are certain we did not have to pay this extra fee according to the contract, which required that we be notified of overtime charges ahead of time, but decided to pay up to be done dealing with Medina.
Unfortunately, our experience really left a sour taste in our mouth after a really joyous day. Bottom line from our experience with Medina: food is good, but don't trust that invoices are final, clear, or even mathematically accurate.