I used Christiani's for my wedding on 11/10/2018.
Christiani's arrived at 1pm as planned. Peter and I previously emailed that once the supplies were unloaded from the truck, the linens would be placed on the table. That didn't happen. The linens were thrown into a ball on a random table in the facility. My fiance was told "the lady" that was supposed to place the linens was 10 minutes away. Our cake decorator then arrived. The cake decorator was nice enough to wait for the "the lady" to arrive, but 45 minutes later she was not there. There were no linens on the cake table so the cake had to be decorated and placed onto a clear plate and left on a random table. "The lady" that was supposed to place the linens arrived at 2:15pm. Our ceremony started at 3pm. This delayed all of the planning and decorating. We were left scrambling. My matron of honor and officiant also had to place the cake bare handed on the stand and then on the cake table, which of course I paid extra money to have done by the cake decorator. "The lady" also told my fiance that the linens that were supplied by Christiani's were the wrong linens and were meant for another event.
The dinner was absolutely unorganized. Peter and I had spoken directly about my future brother-in-law and his nut allergy and where he would be seated numerous times. No one could figure out who or where the person with the nut allergy was seated so the nut allergy meal was sent to the best man. We explained this to the wait staff and we ended up passing the meal down the table to my brother-in-law. When then had to ask for another meal for the best man, because he was no longer being served. My brother-in-law has now told us that his stuffed chicken marsala had no stuffing or gravy and 4 green beans. When my fiance and I met with Peter, we were under the impression that my brother-in-law's salad and green beans would be the only items altered to accommodate the allergy. Also, the wait staff informed us that steak knives were forgotten so our guests were cutting their steaks with butter knives, which didn't work well. Some of our guests used their own personal pocket knives to cut the steak.
My fiance and I were both collectively asked over 10 times by the wait staff if our cake was being cut and served to the guests and if there were fake sections inside of it. We were also both questioned multiple times on if we were keeping the top tier of the cake for ourselves. I thought Peter and I had discussed this at length. Also, my fiance and I thought the issue had been resolved and communicated about day of, but the cake serving was chaotic and no one knew what was going on. There was no communication between the staff members. My father-in-law mentioned to the staff that coffee was supposed to served with the cake. The coffee was served after everyone was done eating cake. It was almost forgotten. There were also no mint or nut trays.
Lastly, we turned out the lights in the reception hall for dancing. We found out the bartender had a medical condition and was blind in one eye so he needed 100% light to see and serve. His service was great, but no one could understand why he would be placed in an area that was going to be dark and why he did not bring his own light source. We ended up placing one our up-lights behind the bar so he could see. The bartender also asked my fiance if we brought limes and other garnishments for the bar to use. In our contract, it states that Christiani's was supposed to bring ice, limes, ect. None of that happened. We luckily had someone volunteer to leave and go get extra ice for drinks.
These are just the issues we have been made aware of and dealt with day of.
We appreciate the fore planning with Christiani's, we just wish it would have followed through to our wedding day. There was no one present at the reception venue who was knowledgeable about our plans and day-of coordination.