I have one piece of advice for anyone considering this business for catering services - get a contract; an iron clad, no room for error contract. The owner of this establishment will have you sign a quote; she will then assure you that she will mail or email you a contract which will never come. If you are foolish enough not to write your own contract and insist on signatures well before your event, you just may end up in our predicament.
Four days before catering our wedding, the rate was increased by about $1,000. When questioned, the owner assured me that she would produce the signed quote, which she insisted was written at the increased rate, despite the fact that I had two independent witnesses who could confirm the quote at the lower rate. Needless to say, the signed quote could not be produced.
On the night of the wedding, a check was written to Indiana Deli at the agreed-upon rate, at which point a staff member approached me, causing a scene in front of my guests. I asked her to go back to the restaurant and return with a copy of the signed quote as discussed; she returned with a piece of paper that had no signatures and had clearly been hand-written upon her return to the deli. I wrote the check for the increased amount and then promptly canceled payment the following day noting the following: 1) the amount charged did not match the agreed-upon rate; 2) the staff left food out to rot overnight despite our agreement that leftovers would be boxed and refrigerated; 3) my bartenders had to bus tables; 4) the quote produced the night of the event was fraudulent.
Before I even had the opportunity to send the revised check with letter of explanation, the harassment began. The establishment owner has written libelous comments on my public websites and made several threatening calls including one in which she announced: 'Don't f#@* with me'. I would not recommend doing business with Indiana Deli under any circumstances, but if you do, buyer beware.