Prior to stepping foot into this establishment I was really looking forward to tasting the food. I heard over the radio how amazing the options were and also read a few of the reviews on google so my expectations were set high.
I was a little surprised to see it was "buffet" style but not an actual all you can eat buffet, which was fine since I was really looking forward to tasting the home cooked soul food.
I ordered the fried chicken, hot wings, and collard greens. Unfortunately, the wings were pretty bad. They tasted old and meat wasn't good. My friend ordered the smothered pork chop and cabbage. She too did not enjoy her meal. She said it was pretty repulsive. I honestly don't usually try and ask for a refund for food because I understand people put time, money, and effort into something they hope will make people happy. It was just that bad.
When we tried to ask the cashier if a refund was possible she responded very rudely. She said a refund was not an option. She actually continued to "bad mouth" us with another customer at the counter. Proceeded to say "you can't try and get a refund once you've eaten all the food". Not sure if she could see what we had ate but it literally was 2 bites. I didn't even touch the corn bread. I ate 1 wing and a bite of the greens. She was EXTREMELY unprofessional. I understand she is young and maybe doesn't have a lot of training. Granted, it's not a 5 star restaurant however I too am a business owner, and you treat your business as if it is 5 star no matter what because that is your reputation.
Luckily, one of the cooks behind the buffet line saw the interaction and came to deescalate the issue. He was very professional and apologetic and offered us to try something else perhaps that we would like more. I unfortunately, did not get his name but he would be the only reason I would give Kenleys another chance.
If you are going to sell subpar food you want to at least offer above par customer service. You can't sell both. Bad service and bad food don't mix well.