Reviews of Mountaineer Ford Lincoln Mitsubishi (Car Wash)

Saad Zafar D.O.

Did good job at alignment

sherry williams

Joe was super at doing all he could for me :)

Aaron Borders

I have a love/hate relationship with this place. Today was great tho

Joe Smith

Great facility and friendly staff. I went in for a recall on my truck and they made it a very good experience. Very nice waiting area with free WiFi.

Margaret Wiser

My vehicle was looked at promptly, I was told the amount of time the work would take and opted to be shuttled to an appointment. The shuttle driver was courteous and a careful driver. He was on time to pick me up, the staff was knowledgeable, courteous and professional. An enjoyable experience.

Anthony Summers

Was very happy with ford pick up

Kevin Rasmussen

I have never dealt with a more experienced and courteous staff in my life. Mountaineer Automotive treats you like a lifelong friend from the time you walk through the door. You should also check out the car wash around back my truck is cleaner than ever.

Stephanie Clarke

Mountaineer Automotive Carwash damaged my back glass car window/Top, damaged to Top was over $ 1,700.00 & Dealership REFUSED to pay for damages! I notified dealership immediately & was jerked around two weeks before them telling me they would not pay for the damage! (Response) I have witnesses - the dealer I purchased the car from 2 weeks prior, & 2 other witnesses who rhode in the car the day before when it was pouring rain w/no leaks! People who know there was no damage or leaks with the car! Until - the washer roller went across the back glass & pushed so hard that the bottom seam busted away from the window! We watched the damage as it happened & your service staff took pictures showing the seam hanging & didn’t even offer to clean up the water that had flooded the back of the car! I asked! Bottom Line - It wasn’t broken when I pulled in but it sure was when I left! The effort was made to correct it, until they found out how much it was going to cost to fix it & then refused! The car still had temporary tags on the car! & Mr. Tyler was given the number of the dealer where it was purchased & if he had called the dealer, like he was supposed to do, the dealer would verify the car did not have any leaks! & was washed two times before my purchase & had NO ISSUES! It doesn’t matter how old the car, make or model, It wasn’t leaking or broken when the car was taken to your car wash but it SURE had damage when we left! Treating customers like this is a shame! The only effort made was avoiding paying for the damages!

John Tompkins

I wrecked my GMC in November. Was waiting after the holidays to shop for another truck. I went to 1 dealership in Summerville where I have bought 3 other trucks from before, also 3 other dealerships in Beckley. Though I have good retirement income my credit was a little subpar. I called Jesse Adkins at the Crab Orchard Lot about a truck I saw advertised on TV. A couple of phone calls to Jesse and I went to test drive the 2016 Nissan Frontier. I was in/out of the lot within 90 minutes. Where all the other dealerships wanted a incredibly high down payment & wouldn't finance tax, tags, etc.... Bobby Jones worked hard for me and done what the others couldn't without killing my budget. And gave me a great price. Thanks guys at Crab Orchard!

Vanda Canady

Excellent service and very informative sales dept. Richard Pack is the guy to see.

Eric England

Everyone on staff was nice and courteous. I was glad to see that they weren't trying to harass me into buying a car. They washed my car after the service was completed. When I do get ready to buy again they are now on my list of places to talk to.

Keith Waycaster

Man, how do you rate the only Ford dealer in the area. They just rebuilt their facility and it is gorgeous. They have streamlined their intake and checkout processes. They will get the job done, warranty or otherwise, but don;t expect it to be seamless. The front end service guys seem tired, overworked and a little unhappy to see you at times. Overall, it is just about what you would expect from any business who has a lock on a market. Adjust expectations accordingly.

John

The best place in town to get your oil change

Richard Koontz

The best place to buy a new or used vehicle.

Darlene Logan

Very helpful knowledgeable

marisela Garcia

Had my car at the shop for four days. Said they would call me back to tell me what the issue was and never did.

Greg Jarrell

Ok

Doris Gwinn

Outstanding service

Jean Evansmore

Discussed w/service my need for specific time as I had a number of appointments on that day and coordinating the time was important. She found the time I needed and I got in and got the needed work done. Felt great to have three appointments fall into place so well. Service was great and the waiting area is really nice. I don't have TV at home, so I watch it elsewhere. Thanks. Likely to return..

Karen Brogan

Extremely friendly, efficient service department.

Robin Lester

Quick to get recall on vehicle taken care of

Aletta Hatfield

I have bought 2 vehicles at Mountaineer Auto and have been very pleased with the process

Dave Hissom

Car wash is great. Works like a charm. Terrific service!

Lynn Franz

My wife was returning home to Lynchburg, VA from a trip when the transmission in her 2002 Ford Explorer crapped out near Beckley. She nursed it to your establishment for evaluation and repairs. When I heard about the trouble, I expected to be "taken for a ride" since she was from out of town and essentially stranded. I talked with a fellow named Joe who filled me in on the details and repair options, I authorized the installation of a remanufactured transmission at his estimated cost. You also arranged for a rental vehicle at your cost so that she could return home that day. We received a call the next week that the repairs were complete and we traveled to pick it up. Much to my surprise, the actual cost was significantly less than the original estimate, We were pleased with the repair and the manner in which we were treated. Darn, if it was not so far of a drive, I would consider buying my next vehicle there, Thanks!

PJ Blankenship

A great buying experience!!! Very friendly and knowledgeable. Helpful and accommodating.

jamey chaffin

great place to get your car serviced

Jason Butcher

Best Ford dealership in WV. Bar none.

June Hatcher

Very satisfied with service.

Scott Stevens

I bought a car from Mountaineer the very day they were switching over from Ramey! Excellent experience. Man I tell you what they really worked to get me into a great car. Well unfortunately it was wrecked while I was down south taking care of some family legal business and so I came back after buying car just 6 months earlier and what happened??? No customer service whatsoever! Could not get a return phone call after calling multiple times and salesman was supposedly busy! Well I made sure to remind sales staff to tell my salesman I called,here's my number,call me as soon as possible!!! To this day,a little over a year later,I'm still waiting! Well I just seen a truck online here I'm interested in so sent of request to confirm my time I requested this upcoming saturday May 7th. Maybe my experience will be different this time around.

Melissa Hinte

Went in for an oil change, tire rotation, and car wash. Service was very accommodating. Staff were friendly and attentive. Service was performed in a timely manner.

Troy Robertson

Service is not very good would not take my vehicles To This place again

Dennis Snider

They will sell you a car that you don't want. Went in for a Cadillac came out with a lemon of a Dodge Avenger. Don't ever buy an Avenger they are junk and only good for boat anchors. Too much puffery and HIGH interest rates. L&S and Hometown does better for anyone.

Lost Shaman

Bought 2014 Ford Escape SE with my now ex-wife Mary Barwick. Put $6k down and they front loaded the interest to give us a "better" interest rate completely taking advantage of our trusting nature of a neighbor working there. Been in shop for major repairs three times since bought in 2014. Drive less than 50 miles per day and had to be towed again today. If I could trade it away forever I would. Would never recommend Ramey to anyone. Andy Barwick

Justin Walker

I recently took my truck into for a service. They fit me in quickly, the service was great and the price was excellent. I will continue to bring my vehicle in there for service. Much appreciated and highly recommended

Neil Duncan

They sold me a truck and refused to fix it so they put me in another ride . Keep in mind they got me for 11000 dollars at this point. So I go in and get the ball rolling on another truck I ask whats going on with the 11000 dollars ive don paid out in 2 months Jesse the salesman said it getting worked in to the deal . Well he came back in to the room asking for more MONEY . IVE DONE GAVE THEM 11000 DOLLARS SO WHY THE HELL DO I NEED TO GIVE JESSE ADKINS THE SALESMAN MORE MONEY. THATS RIGHT PEOPLE STAY AWAY FROM HERE THEY WILL RIP U OFF update had to contact attorney General office to make a complaint

Jg Finney

Super nice service writer. Fast service and great price for oil change and tire rotation.

Stephen Gerlach

NO good

Theresa Manns

It where I bought my car and get service

Joesph Harris

I delivered car ramps to this store. The parts guys were friendly and helpful. It was pouring down the rain and they still had a sunny disposition. Great bunch of people

Teresa Crawford

Just driving through the state when our F250 broke down. Everybody was super nice and accommodating. Got us right in and out in great time.

norma newell

I can truly say that Mountaineer Automotive is one of the best dealerships that I have had the pleasure to do business with. Friendly, supportive and knowledgeable staff. Service department is awesome as well!

Kenn Miller

Had my F-150 truck serviced at Mountaineer Ford. When I picked up my truck I noticed the inside had been ransacked while at the dealership and several items were missing. I called the service department and reported the theft from my truck and was told the service manager would get back to me. I waited several weeks with no reply and then wrote a letter to the General Manager over two weeks ago... still no response? This is really poor security and customer service.

Eugene Lanham

Wonderfull great people

Robyn Graley

Have purchased 2 vehicles here, the Outlander we got has 3 recalls, I have tried to schedule 3 times and every time asking about a loaner to go to my dr appts etc. while in Beckley (since I live an hour away I schedule my stuff in one day)and I’m always told “ummm no”. Why is it written on the sign as soon as you walk in? I’ve heard them offer others a vehicle. I feel like going elsewhere, the one that answers in service is rude and slams phone down before the phone call is finished.

Joe Perdue

As someone who works in the automotive industry it is always tricky going to another brand or business, not here! They were warm and welcoming. They respected my knowledge of the vehicles and the process. We got a great deal and an even better vehicle! They are very responsive to the customer and their needs.

Wes Zemonek

New facility is very nice!

David Holliday

Great Servicr Center too!

Jennifer Nichole

I dropped my vehicle off and when I called back about it I was told they couldn't find it. Finally, we received a call back and was told they had to order parts for it....that was a month ago and I still haven't heard anything. I stopped buying from them for this reason years ago.

Pat Marlowe

Quick, easy and friendly

Leslie Lilly

Nice people. Dont have to wait long. Nice accomadations in the waiting area

Terri Goff

We were headed for Detroit from Kernersville NC when the check engine light came on and the engine started missing. We stopped at Mountaineer Ford in Beckley. Joe James, a service advisor, took care of us. He was awesome. They put on a new coil and spark plug. We were there less than 2 hours!! Thank you Joe, we really appreciate your concern and service.

mike dorado

Erik Jones was the reason we came to Mountaineer Ford and the reason we will come back. He was very patient as we asked questions and he was determined to find us the vehicle we wanted instead of trying to push us into a car we didn't like. He was very professional and he couldn't have made the buying process any less stressful. Thanks Erik! A+++

David wray

Everyone is friendly! Great car buying service. Highly recommended. Went in and told them what I wanted and was able to walk away with vehicle I wanted, they didn't try to push to sell other vehicles other then what I was interested in. Will definitely be a returning customer.

J Brown

Friendly staff. Nice lot. Worth checking out if planning to purchase a vehicle.

Shawn Meadows

Awful salesmen

James Fowlkes

They treated me with great respect and took care of my problems and always ask if everything was done in manner that I was asked and always wash my truck great people and real friendly. Thanks

Regina Nichols

Bought my new truck from here, great people

Tammy Tincher

Great i love the people

A Google User

Keith Tyler is the best had a water leak in the wife's Edge and he got Ford to replace the car. He also ordered me a Mustang convertible exactly the way I wanted it.

Hal M

Didn't have the parts when said that they would be there, had to come back again.

Will R

Worst service department ever , If your ford breaks take it another dealership. The only reason you got 1 star is because there was no option for less.

Billie Murphy

They have nice vehicles in all but not many selections on colors and the crew member that was helping me kind of made me feel dumb and of yelled "talked very loud" the entire time didn't really feel welcomed. And I got pretty annoyed at the thought that the person helping me basically told me that I will have to settle for something that I don't want. I couldn't wait to leave! The 2 stars are for the vehicles on the lot alone.

Robert Hill

Very nice dealership. You can tell they have a strong leadership team. Bought a new Mitsubishi and had a very please tell stress free experience. No pressure sales

Lisa Reed

Incompetent. When they cant fix your car, they just try to srll you a new one. We went bavk a few days later and the car was for sale woth a warantee that invluded everything but the problematic system. I hope no one falls for it. Correct repairs cost more than the value of the vehicle.

Charles Collins

These friendly folks gave us a great deal on my daughter’s first car! The entire process was easy and straight forward. They’ve earned my business in the future.

Kristopher Alley

Very good deals on vehicles an very nice salesmans

Shalonda Vance

Awesome polite smiling people! They are great!

randy mullins

If your looking for a new or used vehicle this is the dealership you want to visit. Have bought many many cars and trucks from them over the years and I’m always treated like family. Highly highly recommended!!!

Brian Hutchinson

Edit: After seeing this review, the service manager called and spoke with me. I must say, this I'd better than most would do. Waited 4 hours to tell me they didn't have the part in stock. That was after they checked my car within 15 mins and then let it sit for 3 hours and 45 mins without coming to get mr. Called then 3 days earlier and told them what part I needed. They said it wouldn't be a problem. Also a salesperson pitched me a great deal on a vehicle. Great price, but that only lasted until we were about to sign the deal then they tried to jack the piece up several thousand. I'll push my car over the hill before I go back.

Spammy thequeenie

If you are in need of a new ride see them. Ask for Tracy Simms she will get you in something nice that you can afford. They work with your budget and are so helpful, friendly and actually care about you. I would recommend them to anyone.

Martha

Awesome service from Joe

Robert Cornett

Good selection, and helpful

Diane Meadows

See RJ. For best deals

Scott Waylon

Mountaineer Ford answered all my requests and gave me a great deal on a F-150. I would recommend Mountaineer to all my friends and family!

Bruce Paxton

Fantastic to do business with

Mukmouth

Great staff! Very honest and friendly. I drove 6 hours to buy the car and don't regret it. I would do it again. Jeremy the sales rep. was awesome. He is a car lover and it shows.

Jason Green

Please for the love of God, do not buy anything from this dealership, bought a vehicle from them with the big super extended warranty, had an issue with my truck, exhaust header was leaking, took it up there & they said the ticking noise was normal, which I knew better because I have need a mechanic for over 20 years ASE certified when I worked at a dealership, now a mechanic for CAT, keep getting worse took it back up there several more times, then they said yelp it’s leaking, but you’ll have to pay $100 for your extended warranty because you’ve had the truck too long, I said I brought it up here with in a month of having the vehicle, & several times after, couldn’t find any records they said, at this point didn’t care, agreed to pay the $100 just wanted it fixed, used a vacation day to take my vehicle to Princeton with the appointment they gave me, sat up there all day until closing, didn’t fix my truck, was told they would order parts & get back with me, been a few months now, I just gave up, took it somewhere else, & this is just one problem, don’t have the time to write everything, because it would be a book, & went up there yesterday & asked if they would repair my seat cover & tonneau cover liked I was promised when I bought the vehicle, then I would consider buying another vehicle there because I was going to buy my son one today, guess what, I went straight to Beckley auto mall & bought him a brand new vehicle, really wasn’t going to buy one there anyway, but just had to see what the used car manager would say, no help, this place sucks!!!!!

sparkles twinkle

Employees are amazing, friendly and helpful.

Gary Hamden

Extremely Professional and courteous

Bill Shaw

Polite and very good service

Gretchen Miller

One at best. Terrible service department. Told my car would be looked at and I was high priority since I was four hours from home. They had it a week and never even looked at it. In fact, we had to call them on Thursday and they said they wouldnt be able to get to it till the following Monday. So instead we towed it home and no one was around to help us load the car on a car trailer.

Holly Tonelli

The whole crew is always very professional and kind. Virginia Massey was our service advisor and she did a wonderful job!

Ruby Brown

Quick service, friendly staff

Willard Dial

Great service

Samantha Bennett

Have been working with me to find me a good deal on a car

GOAL DIGGER

Absolutely wonderful! Everyone was so kind and helpful!

Sharon Tilley

Got this place mixed up with another...thus one was great...sorry for the mixup

Cathy Bryant

Took it in to have oil change, rear brakes making noise, auto track needed servicing. They tell me I needed new brakes & rotors in front, so of course I let them do it. (Forgetting I just had new brakes and rotors 3 months prior). I called and asked to see the old parts, they said they would look, but they are disposed of daily. Never heard back from them. And there is still a noise in the rear brakes, and my auto track light still needs serviced, but they told me it was taken care of.... 100 percent my fault for not remembering new rotors and brakes 3 months earlier. Lesson learned. Someone has lied somewhere..... From now on whoever services my vehicle will get a billion questions and I will want straight up proof before any work is done..

Nathan Testerman

Had my company truck serviced and tires rotated. It had a tire sensor fault on for one of the tires so I told them to change the sensor. They told me I had 3 sensors bad. I told them I would get them repaired later. I was working in Mount Vernon Illinois so I took it to the ford dealership there and they changed one sensor and took care of the problem. I dont trust this dealership, It doesn't appear they are a honest business. If it was my personal vehicle that would have been a lot of money out of my own pocket. Thank you Mount Vernon Illinois Ford dealership.

Beth Farley

Service department is excellent!! Highly recommend! :)

Kathy Shepherd

My experience with Mountaineer Automotive was very pleasant. The service staff took care of my repairs, the waiting room was very comfortable, and I was promptly given a ride home when requested. It really shows that Customer Service is a top priority for Mountaineer Automotive.

Sherry Lester

Will NEVER purchase another vehicle from them!! Got my husband a 2011 Ford F-150 on October 24, 2018. He cuts timber as a profession. The next day he took it to work, the 4 wheel drive wasn’t even working in it!! He had to take in and have that fixed. Then last week he noticed that oil was leaking from the turbo and he told them that it was making a noise when he had it 4 wheel drive and backing up. Also, there’s a light that keeps popping up in the the instrument panel. Well, they told him they could fix the leak in the turbo but not the 4 wheel drive or the problems coming up in the instrument panel because they wasn’t covered under his “warranty.” Said it would cost $190 to fix the 4 wheel drive and $672 to fix the light coming on in the dash. I told them if they would’ve fixed the 4 wheel drive right the first time i wouldn’t be having this problem and I wasn’t paying them to fix it again! Well, they paid for that. We picked our truck up Friday after they supposedly had fixed the turbo, well my husband went to pull out from onto the highway from where we live, and he said he heard a big pop and suddenly didn’t have any power. He brought it back home, and the intake hose leading into the turbo bad blown off!! It took him over two hours to get it back on because it was in such a tight spot!! We are LIVID!! This truck only had 66,,000 miles on it and clearly is a LEMON! I have left a message with the manager. If I don’t hear from him soon, I will be contacting an attorney!! Btw, we have pictures where the hose blew off the turbo.....

Terry Noble

Great service. Courteous employees. Well satisfied.

Jack Via

Purchased a 2015 Mirage was very happy with the experience,but went back to try to purchase another vehicle with a trade( which i probably have negative equity in trade) it has been about a week and have not heard a word from Mountaineer concerning my possible trade and purchase of a new Mitsubishi. If they do not want my business again"just call and let me know" If we can't deal we cant deal all it takes is someone from Mountaineer picking up the phone and letting me know. I can always go to their competion. A phone call would have given them 5 stars. It has been two weeks since I recieved a responce from Mountaineer on my post. I still have not heard from anyone there. Customer service must not be their top priority. Three weeks is a very long time to wait for someone to contact you. I guess keeping my business where I live is not a good idea 3/15/16

Mic Co

Reluctant to cover warranty work

Tiffany Massie

My clutch needed replaced and they did a great job replacing it. They even gave me a rental car until the work was complete. Roger went above and beyond to make sure my needs were met. Most places don't call you after the work is complete to check on your vehicle. 100% happy!

Mary Wills

Efficiency of service department and timeless of completion of repairs lacking professionalism. Honesty about the real issues with vehicle also questionable.

Roscoe clay parts of things

New trucks

Eddie Poff

So far good

Randy Bennett

Excellent experience. Straightforward and honest.

Chad Kennedy

Big lot great selection. If you have a job you have a chance.

Victoria Carter

This place is the worst car dealership in Beckley. They tell you one thing, then tell you another. The warrintys aren’t what they say they are. I WILL NEVER BUY ANOTHER VEHICLE HERE AGAIN!!!!!!

Chris Bragg

Carwash is worth it

Lisa Tolliver

Not please with level of customer service

Jason Moreland

They are very helpful and easy to deal with.

Scott Harper

Quick and top quality service. Great lounge and waiting area. Even drove me to where I needed to be after dropping off my truck for service.

Rachel Kiblinger

If you go here ask for goerge in sales best person to buy a car from has always been very helpful we got our last to cars from this guy

IM_CORRUPT

I had my 2004 F150 here to get shorty headers installed, and when I got it back, it didn't last for a week. My local mechanic had told me that they drained 5 quarts out of 6.5 quarts of motor oil when they pulled the engine, and never refilled it. That being said, there were also bolts missing from the headers that I purchased and also paid to have installed. This is unacceptable, and something WILL be done about this, even if it involves a lawsuit.

Gary Blankenship

no comment

Bryan Cole

I had an oil change and fuel filter replacement on my diesel pickup. My truck was damaged on the hood (dents and significant scratches). I took the truck in and the service department took pictures and said someone would be calling me. It has been well over a month now, I have called a dozen times and left messages. Still to this day I have not received a call back to discuss the issue. I will have my truck fixed somewhere else and maybe they will talk to my lawyer when he calls. They don’t even deserve 1 star.

Tina Weaver

Quick and friendly service! Beautiful lounge!

Dewey Meadows

Worst experience ever! Substandard workmanship, incompetence in every department including the front desks. Would not recommend to my worst enemy. They will never have my business ever again.

Stephanie Newbrough

Michael Flaherty is excellent at customer service!!!

Marshall Dorado

Great experience with Erik Jones. He went above and beyond his job to get us in what we wanted at the cheapest price! Thank you Erik! Dorado’s

Tiffany Candusso

We ended up with two flat tires an hour away from home and if it wasn’t for this dealership and their AMAZING customer service we wouldn’t have made it home today on four brand new tires. We are so very thankful for them. It’s the best customer service I’ve ever receive and as long as I live in West Virginia i will always take my car to them.

Perry Moyers

Ok

Sabrina Erickson

The best thing about my experience was Allen.

Gary Owens

Excellent customer service. The sale associate is very attentive and professional. Thanks !!

Rebecca Duncan

Matt Mcghee is best salesman you have at Crab Orchard dealership he is honest and trustworthy

Peggy Pennington

Always consistent , courteous, & efficient!

Zach Pearce

After bringing my Ford in for repair and was out of state I had to wait several days for them to even look at it. Once they looked I was told it was the fuel pump which would take several days to get. Then the next day they told me it's ready. After I asked how was it done so quickly they told me that they put an ADVANCE AUTO PARTS fuel pump in without my permission. What kind of Ford dealer does that?! They then had to eat the bill to take that one out and put a Motorcraft one in. I would stay away from this place if possible. I wouldn't recommend bringing your wheelbarrow to this place!

Pam Shuck

Excellent service!

David Shumate

Horible! loved them we bought 2 vehicles, but we went back for a 3rd vehicle in ragged cloths considering i make it 10,000 dollars a month you wold think that a repeat customer should be able to test drive a vehicle but science we looked like we could not afford the vehicle they told us we couldnt test drive! That is the most stupid thing i have ever heard.

David Williams

Quick and friendly service

Leslie Gordon

My 2015 Escape cut out a few times while I was on the way to Florida from Ohio. I was thrilled that the dealership turned out to be about a 5 min drive from my hotel (the desk clerk gave me the name and phone number). I had my elderly little dog with me so I was really nervous about the car dying by the side of the road and putting doggie under a lot of stress. I brought the car in first thing that next morning and the technicians were most kind and accomodating, They worked on the car in timely manner and were most careful to explain exactly what was the issue with the car. I felt that they did an exceptional job and plus were really nice (I made it to Florida, no problem.)

David S Carpenter

Very pleased with my recent experience at Mountaineer Ford. Everyone (from the salesmen, sales manager, finance rep, and quality assurance lady) was very friendly, helpful, accommodating, and professional. I dislike going to a car dealership as much as going to the dentist, but they made buying my recent car both enjoyable and a breeze...no pushy or shady salesmen here. They even let me drive the car home and keep it overnight, a distance over 1 hour away, to make sure it would fit into my garage before purchasing it. The dealership has a very modern decor and feel to it, they even have giant tablets installed in the desk tops that you use to review and sign your purchase documents on. Included in the purchase was a few nice added benefits, such as a full tank of gas and five car washes at their auto-spa. I would definitely recommend stopping by Mountaineer Ford for your next automobile purchase.

Margaret Coleman

I always receive excellent service here.

landa carter

My conv.top wouldn't go up! Took my car to mountaineer auto ask if they could put up by hand ? They said No. About 2 weeks later they call and say I need ,Hydraulic pump and switch.which didn't fix problem."Steve" says they had Never done a job like mine before. He then said I needed 2 cylinders. Since the 2 parts already at the cost of $950.00 I declined anymore work ! After my Grandson discussed the matter with Mike Watson, it still cost me $610.00 ! After taking my car home it has 2 Leaks which was NOT THERE when they got the car for 28 days!! Had car put on Lift , the transmission line was bent and loose bolt on oil unit ! They did put the top up by hand. I am not happy at all with this Dealership would NOT Advice anyone to go there! They are not Trustworthy ......

Darrell Collins

They sell Lemons....

amy mcmellon

Not the friendliest people

Debbie Mihalacki

Emergency transmission problems travelling from Florida. With warning light stating "service immediately", we drove to the service department and were back on the road in 4 hours. We are so grateful for the modern, personable and skilled service.

Pamela Crist

Service is excellent!

Jordan Cook

I've bought three vehicles from mountaineer automotive. Two new f150s and a used Ford focus for a gas saving work ride. I love fords cause I have never had a problem with them. I purchased my first f150 at the beckley branch in 2015. I thought that that's where I'd always go, but they are TERRIBLE there now. I've purchased my two newest ones from Matt at the Crab Orchard branch. Matt and Holly are a great team and honestly try to get you the best deal. They take time and understand that you need time to think. They never pressure you and always try to help. Shoot Matt even helped me get my ride home while my wife stayed at home with our sick little boy. I honestly believe they would do anything they could to help any one out. If they dont have what you want in their lot then they will get it for you.

Kim Richmond

Service people were helpful

Brandon Ayers

Service department is terrible. Called in a week early to schedule an appointment to have my truck looked at. Dropped it off that morning called back 3 hours later. Still was not looked at. Woman stated that an appointment is a "ball park time" ball park to me isn't 3 hours later. Here we are 9 hours later putting in an o2 sensor. I have pulled trucks out of this service department before for lack of service and took to princeton ramey ford. They are on top of there service. Will be the last time I try to use mountaineer ford.

Elsa

Great service

Steven Songer

Amazing to do business with.

michael kinsley

Very good customer service in both sales and service.

suzann Cales

Had to get 4 new tires after having van only 3 months and driven less than 4000 miles. The dealer did pay for 2 tires but I feel they should have replaced all 4 at no charge to me.