Reviews of Pacifico Ford (Car Wash)

Jonathan Toomey

From the time I looked at the 2016 Ford Explorer online to meeting Stan, the Pacifico team was awesome! I initially spoke with Sean from the internet department. He was kind and answered all my questions. Then I met Stan and Charles and these guys were attentive to my every need. Thanks for a wonderful experience.

Victoria Cantoral

My entire experience at Pacifico Ford, from start to finish, was absolutely amazing! They had amazing staff, a very clean and friendly facility, and they took great care of their clients. I’m so happy I chose this location to buy my first car!

Kaleena Rorie

Great service, great company. First time coming to Pacifico and it will not be my last time coming. I was in and out. I can say Gary and Chad took good care of me. Thank you so much. Mike too.

Alicia Carpenter

I always have a great experience at Pacifico

Edward Runyen

Albert Rementer handled my transaction with total professionalism. I never felt pressured to buy a certain vehicle and he took the time to explain the difference between the two models I was looking at. He then explained the coverage he thought that would work best for me. This is the second vehicle I have purchased through Pacifico and through Albert. I have also referred two other people to him. I will continue to do so to anyone looking to purchase a new car.

JuliahandPeyton

We had an excellent experience dealing with Pacifico when purchasing our new vehicle. Salesman was very pleasant and not pushy like other dealerships were. They even delivered the vehicle to our home and allowed us to test drive for a few days to make sure we were satisfied with the car. I would highly recommend Pacifico if you are in the market for a new vehicle!

Dennis Smith

Neal was top notch we had the best personalized service one could ever hope for every employee we passed greeted us with are you being helped could I get you something to drink an overall awesome experience looking for a vehicle highly recommend pacifico

Claudia Martinez

Service done at appointment time, quickly and better priced than a national chain repair shop. Techs were as always, friendly and informative. Even Wi-Fi is customer friendly. Awesome!

Marisol Ocampo

After lots of research and having been to at least 4 different dealerships (Toyota, Nissan, Honda, Chrysler) looking for a compact SUV, I can easily say that Pacifo Ford was the best in customer service and deals. The sales people are not aggressive or too hype which I find annoying and definitely encountered in other dealers. They’re very clear and straightforward with the numbers, answered all my questions clearly and worked with me to meet my family’s needs and my budget. I highly recommend this place as well as the sales rep that worked with me, Chris Watson.

K Ro

Great experience at Pacifico Ford ! Keith my salesman was great as well as finance and management . Relaxing , friendly atmosphere, will definitely recommend. Thank you !!

Elaine Wormley

I received wonderful service & all of my requests were done. And, the actual time that I spent waiting was nominal & for that I was extremely happy. Thank you so much!

Brian Komives

Everyone was very helpful, and process was pretty easy. Alex and Chad handled us well through the whole buying experience. The spinning of the wheel was an awesome unexpected little perk!

Taz dennis

Excellent service! I was updated every step with the status of my service repair.

pat beck

Just bought my 3rd car from Pacifico. 2nd certifies pre-owner. Won’t go anywhere else, it’s not worth it. There customer service and maintenance packages are unrivaled.

Monica Harris

Neal Bauer is great thank you for everything.

Shaun Eng

I scheduled the works oil change on my brand new Focus RS at 2PM. 2 hours goes by and I ask what’s going on and they tell me sorry they didn’t have my oil I stock... but they went out to grab some. At 5:30 they tell me it’s done. They give me a $40 discount for the 3 1/2 hrs I had to wait for a scheduled oil change. I open my hood and the oil cap isn’t on and theirs oil all over the engine bay. The manager tries to call the tech but he left for the day! He cleans my engine bay and then I drive off and my car pulls hard to the right.. not sure what they did but my car steers horribly now. Will take to maple shade ford to get fixed. Do not go to Pacifico. This is the third time their incompetence has proven to me they have no idea what they’re doing. 1st time they took 3 hours for an inspection and the 2nd time they did not inflate my tires to the proper inflation even though it says it right on the sidewall and door panel. Never again!

Brenda Taylor

I enjoy how easy it is to work with Pacifico Ford. I live in New Castle, DE but I choose to continue working with Pacifico. I made an appointment, dropped off my car, and got a rental. I received a call the same day with info about the repairs needed. The best part is learning that they worked late to do the job so I was able to pick up my car the next day. That’s what I call providing good service, thank you Pacifico Ford! ❤️

Dr G

I was nervous when my husband and I walked in, because we had a bad experience at the Value Kia Dealership. However, we were greeted by Alex Saraullo who made us feel at ease. His friendly and yet professional approach made us comfortable. We told him what we wanted: A mini van, and he delivered. He made the process so easy that we will recommend everyone to Pacifico and have them ask for Alex. Alex you Rock! Thanks for the care and time that you gave us. Bonita and Harry

Jason Ford

Excellent. I arrived early. Was met within minutes by a technician in the auto service queue. He was personable, attentive, mannerly and efficient. I was in and out within an hour and a half. My rating 5 stars

Victoria E

I highly recommend Pacifico Ford.. Neal was great & very helpful. They gave me a great deal with many discounts to help me save money!! All my questions were answered and everyone was patient, respectful & really nice when helping me choose my car. Pacifico Ford helped me tremendously and I love my car!

Reginaldo Winston

Sales person Alex and manager George were A+ with their offer. I will be referring a friend to Pacifico Ford.

Jeff Cao

If anyone is reading these reviews, you'll notice most of the 5 stars are with the sales department and the 1 star reviews are with the service department. I don't know about the sales dept but I have to completely agree the car maintenance here is terrible. DO NOT TAKE YOUR CAR HERE FOR SERVICE!!! Not unless you want to waste thousands of $ and weeks of your time not having a car. This was by far the worst experience I've ever had with a dealership and/or a car mechanic. I dropped my car off for a second opinion on an issue with the differential and it's basically a simple 1 hour diagnosis that involves removing the differential cover, checking for metal shavings and/or worn gears, and then putting it back together and adding oil, then running it while it's on the stand to listen for weird noises. All in all, it took them 7 COMPLETE DAYS, $300, and multiple phone calls back and forth before they gave me my truck back. You're also basically invisible to them, it took an hour to just pick up my car, they don't tell you anything about your car's condition just for you to pay up, and they don't even bother to tell you where your car is parked (it was in the back gated/ security lot) and they even lost my keys while they were at it. Turns out they are also COMPLETELY DISHONEST as they said everything's fine and they didn't even run the car and listen for noises, I did this myself after getting the car back and there's very obvious clicking noises that shouldn't be there coming from the back of the car. I'm not even sure how they make money if they took 7 days to do a $300 diagnosis but my guess is they make their bread and butter in sales and their service department they don't really care about and it's probably even better for business if they destroy your car so you come back and try to buy their new cars.

Brittany Grimes

I recommended going to Pacifico Ford because I was there on Saturday looking to buy my first car and had the best experience. Stan who was my sales rep was such a great guy. He was so helpful and went over and beyond for me. I wound up leasing a 2019 Ford Eco Sport and couldn’t be happier. I couldn’t thank Stand and Pacifico Ford enough. Best experience ever. I recommend all first time car buyers to come here.

shirley manning

Getting in and help was fantastic. The getting my ride home was great. Everyone was friendly and helpful .

Kimmy Lewis

I love the Pacifico family! Very professional patient and courteous to their clients. They make you feel welcomed and they show that they care about their clients every need from beginning to end. They make the car buying process easy, and they make magic happen no matter the situation!

Marsha Howard

I would like to thank Pacifico Ford for helping me get the car I wanted. My sales person Nasir Harris was very friendly and was able to address all my concerns. In the future i will be referring people to use your company when purchasing a car.

Kellylynn Vercher-Browne

The staff are very friendly and always make me feel special. As they work they give me updates and even if they run longer than usual they are looking to keep you happy. They apologize and offer your service free if over an hour for oil …

sam gresham

Fast and quick turnaround on work done to my F150 2018. Mr Bob is a really good advisor

Timothy Rago

Good clean show room great and friendly customer service

Kelvin Leon

Neal was great, I would definitely recommend him to others! He tried to make the process as smooth as possible and made buying my first car experience great.

Dave K

Really nice company. Everything you need in a car dealer. The people were very nice. Rocco our salesman is great. He did everything to make our experience awesome. He went out of his way to make sure we were happy and satisfied. He will be our man forever. Dave & Dave Kurkian jr

Emily

The worst car buying experience I have ever taken part of! Just days after signing paperwork the car has two major issues. I went to the dealership to have one of the two issues fixed, and after almost TEN visits and about a month later, the car is still not fixed. The used car sales manager refuses to help with mistakes on their end. Once you sign the paperwork they no longer care about the customer. Buyer beware! They don’t think twice about selling defective lemons. In addition to the issues the car, the car was filthy when I brought it home. Crumbs, dust and dirt everywhere. Not to mention old sticky fruit snacks, candy, food wrappers and coffee stirrers under the back seat. If I could give them zero stars I would, but to review, you have to leave at least one star. Do NOT go to this dealership; it will be a complete nightmare!

Marie Moriarty-Puggi

Great staff and service. Want to buy a car with no pressure this. Is the place to go. The finance manager gina really works with her customers to make sure they are getting the best package to afford their neq car.

Enjolika Davis

Mr.Baur was very helpful, funny, informative & nice to us yesterday while my Grandma was purchasing a new car. Thanks for your help sir

Sylvia Carter

My experience with Pacifico Ford has been good.i purchased my one owner car from them 10 years ago. I have taken my car there for maintenance . I give the service I have received 4

Eletta Harris

Horrible, no one came out to greet us.

John A Car

James Williams delivers prompt,courteous and professional customer service. He is the reason I will continue to get my service done at Pacifico Quick Lane. Thank you for outstanding service James.

David Kurkian

Everyone acts like your family. My man Rocco got the deal done with what I wanted, and the price I wanted! I am a new customer but I will be using this dealer for the remainder of my cars! Highly recommend this location and Ask for Rocco!

AbdullaahLateef Muhammad

A nice place to buy your first car or truck. I love thise guys!

Phil Klinger

Pacifico Ford is and extremely excellent dealership. The salespeople and customer service are great. They work with you until you find the car and the deal that you absolutely love. I'm glad to be a Pacifico Ford customer.

Max Rothschild

Fantastic service. I'm a young student and the dealers I worked with had tremendous patience. I'm very grateful for their flexibility and help.

Hadiyyah Amatullah

Went through quick lane today for the 1st time. Usually go across the street to the dealer to get serviced. They got me in and out quickly so much faster than I expected and I didnt need an appointment. I Will be using them from now on for my oil changes. Thanks guys!!!!!

Jan Wooters

Very disappointed with service...My husband tried to drop off the diesel Wednesday between 6 and 7 and the "quick lane" (truck service station) was closed. Went to the regular service desk and was informed that "QL" closed at 6. Fine, …

Karen Evans

Thank you much for the kind and courteous service you always deliver on all and any of my vehicles throughout the years. Always a pleasure. Mrs. Evans

brian

Mr Earl Hill is the best I definitely recommend going here for your car purchase. The whole crew there are friendly and professional. The service guys are great they get you in and out Thanks Pacifico Ford

Candice Anderson

It is a very easy process: bring your car in and they will work on it. The team is very friendly, always saying hi and asking how you are doing. James at the front desk is an excellent service manager, managing all of the details and making it look easy.

Nia Royal

I would recommend this dealership to anyone.Everyone is very friendly and courteous. Earl Hill is pleasant and very helpful. He made my car shopping very easy and was not pushy at all. Bernard Jones was also very friendly. I would shop here again

Whitney Moore

They are awesome! They get my work done quickly, and don't try to charge for things that are not on the service orders. I only wish I had known they provide courtesy rides when you have to leave your car. Overall a really good dealership!

Kevin Gallo

Very good people Albert gave me a really good deal on my 2019 Ford Edge. Very professional and easy transaction

Tara Be Vier

Andrew in service is hands down the best person to deal with! He is a knowledgeable individual who has exceeded my expectations. As a mom of 5, he valued the importance of my time constraints, got my rental in a jiffy, kept me up to date the whole repair process and finally had a great personality. Thank you Andrew for the 3rd time exceptional service

Joyce Turner

My sales representative Stanley Otto morning s awesome ! He made my experience stress free. He is Informative, friendly . Overall a great experience and look for withbdoing business with the dealership .

Gabby Gab

Gary Holmes at Pacifico Ford helped me and I was 100% satisfied!! I don't have the best credit and thought i would have to pay a crazy high car note but, Gary worked with me and I was able to leave with a 2017 ford escape. If you're looking for a car go to Pacifico Ford and ask for Gary Holmes !!!

Jermaine Dennis

Fun place great staff

KEVIN FINLAY

DISHONEST SERVICE DEPARTMENT. I've used Pacifico for remote airport parking before and have been very happy with the service. On this trip, I decided to have my oil changed as a convenience. The oil change was fine. However, while on my trip, I received the attached text informing me that my brakes should be replaced. I completely understand that the measurement was an estimate because they did not remove the calipers but there is no way any qualified mechanic could have been that far off. As you can see from the attached photo, the pads have 1/4 inch (maybe a hair less) left and are not in need of replacement. Won't ask for service again at Pacifico!

viny316

Sales team was great and made the process seamless. Thanks Neal, Chadd and Bernard!

Ronald Walsh

Walked in without an appointment. They were accommodating. I understood I could be waiting a while. They got me out of there pretty quickly. Thanks!

Justin Cook

Fairly priced, helpful staff and professional, quick work. They've fixed up my Mazda a few times now and it's always a pleasure to work with them.

Makihra Brown

very nice people! Thank you so much

Barbara Murray

Great service extremely courtesy.....thumbs up Pacifico

earl greene

Never a problem. Always friendly. Good service so far

Manny Sam

Matthew was very helpful. He assist me with everything that was needed for my vehicle. Thank you for the great service Pacifico Ford!

Dr. Jason Feltz

I came into Philadelphia for a seminar and noticed an issue with my front wheels. The shop manage to squeeze me in on an emergency visit so I could drive back to Columbus the following day despite a waiting list. Their customer service and speed of service was impressive!

Tyra B

Only 1 star because they actually did the work but that’s NOT the issue. I’ve used this establishment TWICE! Both times it’s the same results. No one is rude or disrespectful nor I to them BUT their communication is HORRIBLE!!! NOT INFORMATIVE AT ALL! You have to call them for any form of update and don’t get it. The ladies who answers robotic response “I’m going to check with the specialist hold on real quick”. Gets back on the phone says false hope, takes your number AGAIN to give you a call later. NEVER calls! First experience: insurance had to call them to tell them they’d be paying for my rental after today since they’re not releasing my car. Which is how I finally got it back after it sitting in their garage completed for TWO WEEKS!! (They showed me because I went there since I wasn’t getting no answers over the phone.) They had my car for a total of 36 days and 2 weeks of that time it was just sitting. Anything to get their monies worth. Second time: got an estimate and told me a side mirror is about 40 minutes fix. Almost like once they knew I had a rental; had my car for THREE days. Where I had to call the third day to find out what was going on at 930a/10a AND stated “I was trying to see if I can get it now because I have to go to work.” Took my number AGAIN I’ll call you back. Called at 3:45p said to come pick it up and we close at 5p

Danielle Alfonso

Pacifico Ford made car buying easy! They are professional & friendly. They took us step by step, from trading in our old vehicle to getting the new one. They gave us the deal we wanted. They made the whole experience pleasant! Rocky De Gregorio & Brian Smith are exceptional Sales Representatives.

Jeffrey Carpenter

MR GARY HOLMES IT WAS A GREAT PLEASURE TO WORK WITH YOU ON DECIDING MY NEW FORD EXPLORER.GOD BLESS YOU AND YOUR FORD FAMILY. AND MY YOU AND YOUR FAMILY RECIEVED MANY MORE BLESSING..

jessica francisco

Alex was amazing! Everyone was a pleasure to work with!! No pressure, went in spoke about the car we wanted, went over pricing and got the car I wanted. Smooth process. Thank You Alex!

Cicely Davis

I love it here, everybody is welcoming and helpful, But Mr Earl Hill is our favorite salesman he hooked us twice wit brand new cars. I’ll be customer forever

Josh shank

Staff was very friendly they worked us out a great deal on a great car.

Janet Sanders

Rocky, our salesperson was great. He helped us get 2 perfect cars, and made the whole experience so easy and enjoyable. He also explained everything so we had all the details, and we left knowing everything we needed to drive away feeling very confident. And I love our new Ford Escape. It has everything you could want in a new car. Pacifico Ford is the only place to go for a great new car! Oh, and I even won a new 50 inch TV!! Great day!

ELIZABETH Kriegel

Pacifico service is the best. I’ve taken all my vehicles to your service department because of Bob Rahl. He is always professional and takes care of all my vehicles. He is a the reason we have always dealt with your service department. He goes above and beyond his job duties when it comes to me and my family. He should be recognized for being loyal and caring to your customers. Pacifico Ford should be proud to have an employee like Bob Rahl

Jennifer Ward

Super friendly. Everything was done quickly and at a great cost. I didnt even realize you needed an appointment and they took me same day Plus a free car wash!Highly recommend.

Salvatore Moretti

Bought a brand new f150 here. The sales rep left me alone and let me decide what I wanted. I got a great price.

johnny flange

Gate locked during business hours. Staff absent. And not helpful at all. I guess they are by appointment only. Silly

Mike Ice

Great service and fast. Sends you text message updates as service is being completed!

Albert Rementer

Perfectly, PREFECT. No need to be afraid coming here. They are extremely transparent in the entire delivery process of a vehicle. Great Experience

Karyann Kahler

Had a great experience purchasing my car at this dealership! The staff is extremely helpful and my sales agent found me a great deal! I couldn’t be happier!!

M K Mc

One of my tires kept slowly losing air. The guys at Pacifico Ford repaired It and I got out for under $20! My appointment was at 9am. They were done and I was driving away after 2 hours. I think that was a reasonable wait. There was a constant line of cars.

jamila ridley

Awesome customer service as usual

Tom Loomis

With all the cars we have purchased over our lifetime (about 17 cars), never have we been treated better. The comfort level and feeling that “we mattered” was astounding. Our sales rep Albert was professional, informative yet casual. Every other employee would say hello and smile. When it was time to sign the papers and review the details of the sale Gina carried on with the easy to talk to and pleasant approach that started when we met Albert. We now have a new dealership. We will continue to cross the bridge from South Jersey to buy our cars from the dealer that cares, Pacifico Ford! Tom & Mary Loomis.

Rodney Bell

The service team is good.. Maybe its me being spoiled.. i like my car back the next day like always.. But by me being in a wheelchair there may be some issues arise.. My control on my control is broken.. And the team here at ford agree to support me in anyway vs doing a quick fix.. My handcontrols are personal fix by an legit licensed installer.. The problem is its in VA and i live in philly now.. Lets see how this work out

Felicia Jones Bell

Our salesman Rocco was very informative pertaining to the vehicle we purchased as a first time car for my daughter. He walked her step by step through her vehicle and even setup her navigation and phone link. We couldn’t have ask for a better first time experience for her. She left extremely happy with her purchase, so there’s nothing more I can say except... Thank you Rocco!!!!

Susan Lindsay

Friendly atmosphere, not pushy and very helpful. I've bought all 4 of my vehicles from Pacifico. Rocky Di Gregorio is the best salesman

linda frazier

I must say I'm satisfied with the work that was done on my car. I would definitely use Pacifico Ford again.

Joshua Monroe

I took my car in 5/28/19 @8am for service it wasn't even looked at until 5/30 because supposedly tech assigned to it got had problems with car before mine. This is a major dealership with only 1 tech who has the experience to work on an …

Thomas Powers

Professionals, relaxing in lounge, on time

Valerie Susnick

Made an appointment to test drive a car. They didn't have any record of my appointment upon arrival. Drove all the way out there to just walk around the lot with a sales rep looking for said car. Was told to wait inside while they find it only to be told 10 minutes later it had been sold the day before. What a waste of my time. They didn't even offer any thing else to look at or test drive. Unless you know exactly what you want AND that it exists on their lot, don't bother. They won't have anything prepared or to offer. Also, the manager was on his cell phone at the front desk. Didn't care at all. Business must be good...

Cheryl Haswell

Always professional and courteous.

Allen Geiser

My wife and I love Pacifico. We recommend them highly, along with Neal Bauer, the best salesman ever.

Joseph DeRosa

The guys were quick and thorough with my car!!

Zubin David

I personally went to get my truck appraised and the used car guys appraised it alright. These guys are ruthless, do your homework before you go, they will fleece you. Beware!. 2 stars for the hospitality.

Ed cap

The guy Michael was great they wanted to charge me $428 because they said I didn’t have the warranty but he look at the paperwork I gave him and I did have the warranty all I had to do was pay my $100 deductible I couldn’t ask for a better …

Danielle Thompson

Neal and Bernard worked their magic to get me a great deal. Everyone at Pacifico is friendly and helpful. So happy and highly recommend.

John Venti

Pacifico Ford and Rocco Degregorio are great people to work with. We have bought/leased 5 cars over the years. They are nice and attentive people. Pacifico will beat any other dealers out there. Their Sales and Service are paramount. As always a pleasure working with Rocco Degregorio and Larry Ferrill.

joseph gallo

I liked everybody that I had dealings with from sales person to sales manager who helped settle all my questions.I had very good feeling when I had to make decisions what I wanted and what they advise me to do for being a first time leasing a car!!

Marie Murray

James was extremely professional. Quick lane provided a great and welcoming experience for me. I will be coming to get services there more often!

Nate Wilkerson

Great experience at QUICK LANE.. James is always great and informative.

Erin Rucci

Just leased a new vehicle at Pacifico Ford at the PHL auto mall. We have been working with Rocky for years, he is great to work with and makes the process super smooth & transparent! Highly recommend asking for Rocky if your in the market for a new vehicle!

Rob Leach

I brought my first toyota tundra from pacifico. Best truck i ever brought