Reviews of Mike Kelly Kia (Car Wash)

Christy Maricone

After visiting nine other dealerships, we finally got the deal we were looking for. Also, the service was fast and friendly with no back and forth games that went on for hours. I couldn't be happier with my new car and the staff at Mike Kelly kia

Laurie Barrett

Everything about our experience at Mike Kelly Kia was first rate. Our salesman, Charlie was very helpful in all aspects. With each person we met at this business, we were always greeted with a personal conversation, that had our best interest at heart. Hope to buy another car next year from them. Thanks everyone.

Christi Stone

Great service, very helpful

Wendy Berns

This is the place to go for NO haggling and sales pitches. The salesman, Judd Covert, started off by saying, "We'll work with you to put you into that car." (Awesome yellow Kia Soul by the way!) I told him where I wanted to be for a monthly payment, and they actually did better than that! Judd was so knowledgeable! He knew every inch of the car and could answer all of my questions. Also, when I picked up the car, it had extras in it that I hadn't even discussed or requested, like a cargo net and mats! I will definitely go back for my next car!

Rob Freehling

Purchased a new kia in 2012, sales gets an A+, ran into problems with the car, service was terrible, give service a D- and that is being generous, took car to another dealer and was promptly fixed where Kelly attempted 5, yes 5 times and failed, highly recommend Joe B. for sales, he was absolutely great

James Parrish

It was great. Very thorough and helpful

Thelma Wagner

Treat me like a family member!

Maureen Kendall

Nice place to buy a car.

Nathan Cunningham

Nice Kia dealer very professional. This is where I get my Kia inspected and they do a very good job and the wait isn't bad. Prices and labor seem hi and it's a 30mi drive for me to get there

Kathy Reinheimer

I had a wonderful experience at Mike Kelly Kia. I was very nervous about buying a new vehicle because I haven't had a car payment for 4 years. Prior to visiting Mike's dealership, I had a very disappointing experience at another Kia Dealership with a pushy, defensive salesman who made me very uncomfortable. Lisa Phillips was the sales associate I was so fortunate to work with at Mike Kelly Kia. She could not have been kinder and made buying my Kia Sportage a pleasurable experience. She answered all of my questions without hesitation and was very knowledgeable about the vehicle. By the end of our time together I felt like I had known her for years! I cannot say enough about the positive experience she provided me , and I will not hesitate to recommend her to others looking for a car and look forward to working with her again when the time comes that I need another vehicle. Mike Kelly does not realize what an asset she is to your dealership and how lucky/fortunate you are to have her working for you. I GUARANTEE YOU ARE A MORE SUCCESSFUL/BETTER BUSINESS WITH HER THERE.

Scott Myers

Any time my wife and I bring our Kia here you might as well figure on being here for several hours or more. For example had an appointment for 8 am. Got here and was told that maybe ,maybe get my vehicle in at 9. Still waiting at 10. Vehicle hasn't been taken back. This seems to be the norm. Wife and I love Kia's. I do not think I will be buying my next one here. Will be looking for another Kia dealership in the future and service department. Would be more than happy to talk to someone about this.

Melissa Bopp

Getting car inspected

David Groom

Update: after a rough start I am very happy to give Mike Kelly Automotive hearty 5 star rating. If you are interested in any of their vehicles I highly recommend working with Mike Pesci as he, and sales manager Joe Bratkovich, ultimately went above and beyond to ensure we received a great vehicle. Initially we had worked with Dave Chism and Nic Gailot via emails and telephone since we don’t live near the dealership; we put a deposit on a 2015 Kia Sedona that was listed as a Certified Pre-Owned vehicle, but after driving 210 miles (one way) to finalize the sale we found several issues with it including missing headrests and keys, plus it had 4,000 more miles on it than it was advertised at. Once we started working with Mike and Joe they communicated with us honestly and addressed all the issues with the Sedona, even arranging to deliver it to us (thank you, Pete!). Now that everything works and looks as it should, we are entirely satisfied with the purchase.

Ron Gilliland

Recently purchased a car from Mike Kelly Kia, got a great price with great customer service. No complaints

Gary nolan

I've been coming here for a few months now to have my car serviced I did not buy my car here but they treat me like I did what a great group of people everybody so nice.Dennis and Scott who work in the service area are awesome . I live in the North Hills Shaler Area it's definitely worth the drive thanks

Jeremy Stouffer

When I write a company review I try to start with the positives. At Mike Kelly Kia, there are very few. Dennis in the service department is great and very attentive to customer needs, and Jordan that schedules customer needs is also great. These are the only positives that I can say about the dealership. I have bought two cars now from the dealership and the whole experience has been less than stellar! When you buy a vehicle from Kelly Kia, you will receive a ton of calls from their sales managers who want to “thank you” for visiting, looking, whatever. When you have a problem, no calls back at all. I was recently at the dealership and they damaged my Kia Soul’s passenger side front tire. When I called, sent pictures, etc….they REFUSED to call me back. I left several messages with the service manager that never called me back. I called and asked for a general manager and he never calls me back! The truth is when they want you to buy something, they will never leave you alone, but when there’s an issue….NO ONE WILL GET BACK WITH YOU!!! The only time I will return to the dealership is for my free inspections for life. I’m very happy to take my business elsewhere! Buyer beware! In all fairness I have done a lot of business with this company. Spent over $40,000 with them, and still treated like rubbish!

Ashley McKeever

This was the first time my fiance and I were shopping for a new car, and our salesman - Danny Hughes - made our experience hassle-free and enjoyable. He was honest, approachable, and not pushy like you would expect your typical car salesman to be. I would highly recommend going to Kelly Kia if you are thinking of purchasing a new car. We love ours!!

Emily Whitlinger

I always have a problem here. Either it is a quality issue or a staff issue. I went in for a Inspection, emissions and oil change. Found out I needed brakes and a few other things. Sat for nearly 6 hours to wait for my car because this dealership is almost an hour away from my house.

Sharon christy

Bait n switch or just don't listen.. Not sure which

Richard R. Bertino

Very Good Kia Dealer Brent Grenci is a good sales consultant

Tim DeBacco

I recently purchased a 2017 Kia Sportage from Mike Kelly Kia. The entire team, from sales to management to financing were thorough, kind, unpretentious, and helpful. The buying process couldn't have gone any better. Bottom line, the price and the customer service made it a no-brainer. Additional kudos to Brady Troutman who was one of the friendliest and knowledgeable salespersons I've run onto in a long time. The best part: I love my Sportage! Thanks Mike Kelly Kia!

Rick Kradel

I work there it's awesome

Nicole Hess

They are resolving issue , thank you

Sandra Milliken

I am a repeat customer of Charlie Kindig's and when I thought about purchasing a new car, Mike Kelly Kia and Charlie were the ones that came to mind, I didn't want to deal with anyone else. Traded in my 2011 Sportage for a 2016 Sportage and Charlie made the transaction flawlessly. He listens to you, doesn't pressure and answered all questions. Service dept is also great -- my husband took my 2011 vehicle for regular maintenance and has no hesitation about taking the new car. Highly recommend the dealership and Charlie Kindig and I love my Sportage!

Laurie Rodgers

The Best experience I have ever had in purchasing a car. They have a ton of cars to choose from & let us take our time in deciding which one to get. Great customer service from all we met there & Harry (our salesman) was very knowledgeable about all the different types & features. When we finally picked one he made sure we were very comfortable with the whole process! Can not Thank You enough!!

Jonny Crytzer

Salesman was great, but finance man Mike Kelly was rude..We bought out our lease, and he was instantly annoyed with that..I won't go back to Kelly KIA for anything, unless it's mandatory by KIA...He also made a remark that PNC, with whom we financed, inflated our interest rate...He said had you gone through us, PNC would have given you a 2+% interest rate...Goodbye Kelly KIA...Dont NEED to deal with you...

The Barron’s

Save yourself some aggravation and stay away! Employees were rude, condescending, and dishonest. The Management is always conveniently “unavailable” while the staff makes customers feel unwelcome.

kim wiles

In all the years that we have been dealing with service on vehicles, this is by far the worst!!! Trying to get in touch with someone in service, is nothing but a sheer miracle. I won’t get into all of the details other than the car was supposedly repaired for a couple of issues, but continued to have the same problems. We took the car back over to be serviced and they called us within 10 minutes of leaving the car there and told us that it was out of warranty by 5 days. Maybe if they would have returned our calls, the car would not have been out of warranty! After several more calls with no return calls, we were able to reach someone and they told us it would be $8000.00 in repairs (for something that should have been fixed in visits prior). We are pretty confident after several conversations with the service manager and Kia that they wouldn’t repair under warranty because we didn’t buy the car there or take it there for maintenance. Wouldn’t you want to treat any customer as a brand new customer? Doesn’t that keep any customer new or old coming back? If the customer was treated right, they would want to buy a car there. I guess they have enough business and don’t care about future business!

Ron McKissick

The Kia Soul is the 5th vehicle I have leased at Kelly's. Always a pleasant experience and salesman, Mike Bell, is very helpful. Will keep going back as I love both the Hyundai and Kia models that are in our stable.

Timothy Kelley

They have nice vehicles but their service dept rips you off big time. Tried to charge over $900 for fixing emergency brake cable then after we complained they knocked it down to $400...over 50% off? That's crazy...part of the reason I don't like these conglomerate dealerships

Margaret Kosmal

Horrible. Run don't walk to any other dealership. From the beginning we told the salesperson, Brady that we were looking for a 2015 or used. He only wanted to sell a 2016. Wish we could afford that now, but we can't. Then Mike Kelly comes along and makes everything worse! In the middle of the game, he changes the rules..... did he think we couldn't keep up? They don't know their ads. Really they don't know their ads or any other Kia's ads. Low class & uneducated. My daughter is driving a Kia Soul and is very happy.........from a different dealership!

Wisper Blackopal

Great selection. Awesome used car warranty ! They like to deal. ;)

Theresa Japko

Michael Lee is wonderful.. Knowledgeable, patient, detail oriented. I learned so much about functions in my car that would have make me nervous, but with his patience, and calmness, I now use functions of my vehicle, which I never would have. He also was so great at setting me up in my NEW 2016 Kia Soul, which I love. I didn't stress about a thing, because Michael handled everything. HE;S THE BEST.

Kathleen Fillo

Always friendly, work is done in a professional manner, and never a problem getting a ride back home!

Susan Ford

Great place for Car Shopping.....

Matt Smith

I had a great experience at Mike Kelly with sales consultant Lisa Phillips. I was searching for car between $8,000 and $10,000 with my first real car buying experience. Lisa was very helpful and informative on a 2004 Jaguar X type sedan that caught my attention. She had been a previous owner of the vehicle and did an excellent job explaining the features. She allowed both myself and father take the car for a test drive and look over the entire vehicle. At no point did we feel rushed or pressured into making a purchase and thought about buying the vehicle that night. The next afternoon we returned to Mike Kelly and Lisa helped us finalize the paper work. I would definitely recommend Lisa to any family or friends that were interested in purchasing buying a new or used vehicle. I would also return to Mike Kelly in the future.

William Sickenberger

Friendly service

Jason Seavers

Nice people

The Beacon

Love my Buddies @ Mike Kelly KIA service department! They are ALWAYS professional, courteous and knowledgeable! Thanks, Scott!

Connie Cherie

Great service, kind and friendly staff. They treated my husband and I very well with our new purchase. ❤

Renee Boal

Judd was awesome in getting me in to my Kia Soul! He helped me negotiate my pricing, explained everything he possibly could about the Soul and it's equipment/features, and had a genuine interest that I walked out of there a happy camper. Kudos to him and the great team at Kelly Automotive, keep it up. This is my 3rd car I have purchased here!

Lauren Cowan

I purchased a new Kia Sorento on 2/28/14 with Jason Zurawka and was very happy with the experience that I had there. Especially with Jason who was very helpful and pleasant. This was my 3rd car purchased from Mike Kelly's and I will definitely be giving them my business again. If you are planning on stopping by Kelly's I would most definitely ask for Jason who will take care of you and leave you walking away a happy customer.

Mr Royce

The worst dealership I've ever been to. I'd stay far far away from here, trust me.

Rachel Niles

I had an amazing experience my first time buying a new car. I bought a Kia Sportage and they helped me find the best deal. Charlie showed and told me everything I needed to know about my new car. Charlie stayed with us until the very end of the process and was extremely helpful!!!

Lynn Kline

After a great experience last December at Mike Kelly Automotive when we purchased our Malibu, we went back again looking for a Kia Optima. We liked Lisa Phillips so much last time, that we requested her again. She was busy helping another customer, so we looked around the lot until she finished up with her current customer. Well worth the wait! Lisa knows so much about every car, is so personable and friendly, and is willing to do whatever it takes to make her customers happy. We left with a new Kia Optima and another super satisfied visit. I would recommend Lisa to anyone looking for a new or used car. She follows up, calls to check on you and your car, and remembers you when you are back at the lot for service visits. Bob and Lynn Kline

Steve Floyd

My wife and I bought a new car from Kelly's a few years ago. We had a great experience with Lisa Phillips. She was quite knowledgeable about the cars we were looking at, and really helped us out with all our questions, and got us a GREAT deal. I had been running a used a older used truck, and wanted something reliable to take to work for the winter months. After a ton of research,e-mails, and phone calls from different dealers, we decided on Mike Kelly Automotive again, mainly because of Ms. Lisa Phillips. I can honestly tell you folks, she went above and beyond all of our expectations and got me into a new AWD Kia Sportage. Damn good sales person, with a heart of gold. Many,many Thanks Lisa!!!!!!! Rob and Donna Orgis

Ralph Williams

1st time there. Very nice. Very courteous.

Joseph Annarelli

I buy vehicles here and I have suggested to family and friends to come here. Some of them have bought here. Dennis in the Kia service department is a wonderful service writer.

Jen Fox

The new general sales manager, Rob, did everything in his power to get us the car we wanted in our price range, even when we thought it was not possible. Brent, our salesman, was very patient and knowledgeable when I didn't know what I wanted! THIS is why we get our vehicles here.

Krystal Myers

I would recommend them to anyone. I had my 2014 Kia Sportage serviced and the process was quick and painless! Scott D. did a fantastic job of making sure everything was taken care of. He even put my carseat back in (with a piece of plastic underneath it). Best service around! :)

First Last

They tried taking advantage of my grandma into selling her a car. She's 85 btw. Management here shod be ashamed of themselves.

Johnny Rhascal

Like other commenters have mentioned, this dealership should be shut down for being a scam. They will do whatever it takes to sell you a vehicle. Listen to the poor experiences this dealership has left upon our neighborhoods. I can't believe they still have their doors open. Wish I could do more and I hope that you never decide to take a chance with them.

david miller

Excellent sales members ,Great Service Very Friendly!!!!!!!!!!!!!!

Paul Suchko

If you are looking for an dealer who knows how to sell cars on the Internet, then don't come here. When I showed up in person they gave me a quote that did not even give me the Internet discount even though I told them I got a price from their Web site. In addition, even though I was very clear that I was still shopping and was going to check prices elsewhere after my visit, two different salespeople used the line "What price would it take to make you buy this car right now?", which I have not heard at a car dealer for over 20 years. If you want to buy a car like they did back in the 80s then this is your dealership otherwise look elsewhere.

Christine Douglas

I got a stain on my seats in my new car. I talked to Jeff Elkhalili who suggested I go to my car salesman. Jeff was very friendly and knew exactly what direction to point me towards. So, I went to Joyce Burka to find out how Kelly's could help me get them out since I had coverage for stains. Joyce was extremely helpful in pointing me to the right location and telling me what I needed to do in order to get it taken care of. I went to the detail shop at Kelly's and they handled everything with my claim and setting up an appointment to get the stains out. When I took my car in the wait was not too bad and all the staff were very friendly. After they cleaned my car I looked and the stains were gone! Not only did they take care of the stains but they also cleaned my floors, cup holders, steering wheel, dashboard, and every other inside part of the car. It literally looked like a brand new car when I bought it a year ago! And not only did they clean it Joyce called me and was happy to hear my car was above and beyond my expectations!

Brian Eichenlaub

Very good service. Sail lady Joyce excellant

Michael Dieckmann

Excellent service and attention to the customers needs! Phil McCarren is outstanding.

Jessica Perkins

I will never buy a car from them again. We had such a hard time with our loan that it is a wonder how the guy still has a job. He lied to our face about a lower interest rate from our credit union telling us that he checked it out and his rate was better which was a lie. Then he apparently can't wright down phone numbers or emails down correctly since he had to email us something for the bank loan and emailed it to the wrong address and then called our phone number when we didn't relpy which was wrong also. It was a horrible experience and we will never be going back.

Kevin Miracle

Awesome experience. Great deals.

christopher smith

I absolutely loved this place. We were helpedy a guy named Brent and he was super friendly and helpful and best of all not pushy in the slightest! We came In leasing a 2013 Jetta and left BUYing a new Kia Soul and it was the smoothest and easiet car buying experience I've ever had. Both getting out of the VW and getting into the Soul. Definitely recommend this place. Good people