Reviews of Vin Devers Autohaus of Sylvania (Car Wash)

Lori D. Becker

This Michigan State girl never thought she would buy her car in Ohio but is thrilled with the fabulous service Vin Devers has repeatedly delivered! I have received incredible service from Vin Devers. They have surpassed the service from my local dealerships so much so that the distance doesn't matter.

Aaron Wiens

Bob in the body shop did great work and was good at communicating

Tim Hodapp

I stopped here for an oil change first thing in the morning and it ended up taking 3 hours because they had a miscommunication that I was waiting for my car, despite the giant "WAITER" stamp on the top of my work order. I felt like I got a little bit of a runaround on whether my car was actually being worked on, since I was told it was going to the car wash 3 separate times. In the end I didn't pay for the oil change, which was fair considering I was there 4 times longer than I needed to be. At least they tried to make it right, and that's not lost on me. I understand mistakes happen but I would have much preferred honesty and just being told "we messed up, we thought you were dropping your car and we're working on it now. It'll be done in XX minutes."

Jon Jones

I had an issue but I have to say, Keith Solomon reached out to me. He told me that he was calling to Help Me. What he did next was listened to what I had to say, asked some questions and explained to me that he would correct the issue. I didn't know what to think after the call but was impressed. Then he called me back. Because of Keith my opinion of Vin Devers was changed. I look forward doing business with Vin Devers and Keith Solomon again.

STEVEN WONDERLY

Those who have given 5 stars must have never used the service department at Vin Devers. Horrible service from the moment i walked in until i picked my vehicle up 3 weeks later. These guys care nothing about me or my car. its all about the $$$$$$$$ and they took plenty of that. never again. they took me twice but my business is going to Tiffin even if i have to drive and hour away!

Rodney Jackson

I have to give a shout to Scott Bayer, the best service technician alive! I recently purchased my 1st mercedes benz and took it to Vin Devers to get serviced. My experience has not always been pleasant with any service but all that changed with Scott. He was attentive and made my experience the best I've ever had. He kept in contact, followed through on everything and again even to the time I picked up car was he extremely pleasant. Vin Devers already has a reputation for remarkable service and Scott Bayer exemplifies that in EVERY WAY!

Jimmy Oberlander

I cannot speak more highly of my experience with Vin Devers (specifically Dick, Brian, and Mike). I bought a used car from the lot. Unfortunately, the vehicle developed some clutch issues within the first 30 days (warranty). Vin Devers honored the warranty, even more so than I expected. My vehicle was not as expensive as most of the brands, but they treated me with integrity, respect, honor, and for that I am grateful. 6 out of 5 stars!! That is right. I look forward to dealing with Vin Devers again in the future. You will not be disappointed!!

Abeir Elbaba

We came in just to look for a car and ended up walking out with a Mercendes Benz C300. The facility itself was very open and clean. As soon as we sat down, we were welcomed by staff that walked by us. Your really do not get this much attention with many dealerships. Our salesman Sammy really walked us through each step, answering any questions and concerns we had on the way. He had pride in being apart of the Mercedes Benz family and knew so much about each vehicle. This was beneficial to us because we were able to find the car to suit all of our needs very quickly. He even knew more than my husband that has dealt with cars all his life. Once we found the car him and his manager Tim were able to really work with us with pricing. Sammy then took his time with my husband teaching him all about the car and its features. We were out with our new car by the next day ( because we had insure the vehicle). They went above and beyond our expectations, my husband and I are very happy to be apart of the Mercedes Benz Family. If you are looking for a top of the line luxury vehicle, look no further! God Bless.

Amber Laderach

Ziad, Brian and Mike were great, they explained everything in detail. It was definitely a great buying experience. Ziad and Brian stayed an hour past closing to talk with us. Would definitely recommend this dealership. Thanks again to all of you!!!

Paul Pepper

Excellent service. Great staff to assist us in getting our next vehicle!

David Kaiser

I was looking for months for a very specific vehicle and Vin Devers was the first reputable dealer I found that had it. First impression of the dealership was great. Very nice and professional. Dick was my salesman. Test drove the car and was ready to do business that day. Asked Dick for the checklist of their inspection he said he’d run and get it for me. Moments later the mechanic walks in and says car hadn’t been inspected yet. Dick sets me up w an appointment the following day to come back and finalize the deal so they’d have time to inspect it. I show up, cars not ready. The manager says they’re putting new tires on for me since the others were worn out and they’ll drop it to me Monday, which gave them the entire weekend. Monday comes, no call from Dick for a drop time. So I call to see what’s up. Gives me the run around that the tires are getting put on and they’ll drop it later on and he’d call me w a delivery time. End of the day comes, no call. So I call again. Dick give some me another story that they had to “order the tires” it won’t be ready for another day or two. At this point I’m mad. Asked to speak w a manager and Dick refused to give the phone to the manager saying “wait no the tires are on now we will deliver to tomorrow”. I insist to make a formal complaint and Dick finally gives up the phone to Ramon who was a total rock star and straightened everything out. 3 stars since the car is great, dealership is clean, mechanic was very nice, and new tires BUT horrible sales process and Dick wasn’t knowledgeable at all. Basic sales 101, “I’m not sure the answer to that sir, but let me find out for you so I don’t mislead you”. Instead Dick spun a web of lies that got him this exhausting review. Cheers

Adnan Ahmed

They have always provided a great experience and make the process easy.

Rose Dedricks

Everything was handled very well and quite smoothly

Tom Gregg

On a business road trip I encountered a flat tire on the highway as I was traveling from Cincinnati to Detroit. Since I was staying the night in Toledo, I reached out to Vin Devers Audi for some help to get a new tire to safely get back home. I spoke with Conor who was very responsive, followed through getting the tire the following morning and was ready for me when I arrived in the early afternoon. The process was seamless and much appreciated not having to travel back to Chicago on a spare tire. Afterwards, the General Manager, Jason Perry, was very generous talking about the company heritage, a very rare car on the showroom floor and recent developments of the Toledo area. I would highly recommend the team at Vin Devers!

MOOSE SPEED

Recently purchased a used 2013 Audi S6, Ziad was of great assistance made sure the car was washed and detailed prior to my pick up and the process was very quick and easy! Mikel helped me get my loan squared away before I even came in and Jessie helped me with getting my maintenance appointments set up. Everyone was very friendly and kind and I will most definitely be returning to the dealership and recommending them to friends and family.

Josh Pelia

Vin Devers always exceeds expectations. This isn’t your average dealership. The customer satisfaction here is insane for every single department. For sales, everyone is amazing. I’ve personally always worked with Harry Shah and he’s always provided what we’ve requested, even after the sale. Him and Mike (the finance manager) are the reason why we’ve leased 4-5 vehicles and purchased two brand new vehicles. For service, same concept. You can walk into service and anyone you work with will go above and beyond your expectations, whether they’re a porter or a service advisor. My go-to has been Scott Bayer because he’ll always go the extra mile to make sure my experience was nothing less than phenomenal. For example, I came in for a check engine light on my vehicle. Not only did Scott diagnose my vehicle within minutes, he also checked my alignment, my brakes, and when my last oil change was before I left. This is definitely my preferred dealership (I don’t live remotely close to it but they’ll still valet my vehicle) because of the fantastic customer satisfaction.

Jamie Stevens

My experience with this dealership was so amazing! The entire staff was so kind, knowledgeable and extremely professional. By far the best person I dealt with was Chris Micheaux in the Service Department. He made what could have been a terrible day great! I hit a pothole, and did a ton of damage, Chris got me back on the road and made me even laugh in less than an hour. I didn't miss any of my meetings that day because of him. I'll always go back to Vin Devers because of this level of service and professionalism they all showed me. I even bought a car from them, and that was a great experience too....If you need a car, go see Harry, he was the best too!

Lisa Schanbacher

Very helpful and great cars at a reasonable price.

Daddy O

I drove 100 miles to Vin Devers because they had the car I wanted, not knowing what to expect from the dealership. I was taken care of extremely well by the whole staff. From the moment I parked in the lot, I felt welcomed and respected. I have been to many car dealers where this is not the case! Vin Devers gave me the impression of a family run business, not a corporate car selling factory. The follow up service I have received after the sale has been a pleasant surprise also.

Gus Badra

The Personal service is remarkable

Cher 73

Thank you so much for all your you have done for the cub scouts! We had a wonderful pinewood derby thanks to your amazing staff. We truly appreciate your involvement in our event over the years. The track, the venue and the pizza made this a truly special event! Thank you!

Majd Nashwati

So this is my second time buying a car from Vin Devers and From Ziad. If that doesn't say it, let me give you some insight. I'm from out of state and saw the car listing. Texted Ziad and within just few minutes he called me and told me all the details about the car. He sent me detailed picture and when I asked for more he sent me more details pictures. He also sent my on online package with all the details about the vehicle including the CarFax, service records, etc. I asked about my trade-in and he asked me for a VIN and pictures. He gave me a range that was satisfactory to me. I drove over to the dealership on Saturday, only to find him and Brian waiting. The car was waiting right there shiny and ready to be test-driven. Liked the car and they had the paperwork ready. In under two hours I was driving home with my new ride. I noticed couple tings with the car, so I texted Ziad on Sunday and he was very responsive and offered to send someone to pickup the car and even provide me with a loaner while he takes care of the issue. In short, those guys and all who work in this dealership went above and beyond. I felt at home and don't ever remember having a better car buying experience in the 20+ cars I bought in my life. Thank you Ziad and Than you to all the staff in Vin Devers. I will most definitely look at your site first for my next car shopping need.

Turk Transportation Services

They made it so easy and really wanted me to be happy with my new Mercedes that I was buying. There was no pressure from sales people. As a matter of fact Mr. Ziad was so nice and very helpful . It's a wonderful place to buy your new car. I highly recommend this dealership for anyone. Thank you so much Mr. Ziad Oh! Thank you Mr. Mikel from financing department for having all of the paperwork ready for us, it saved so much time I appreciate it. Thank you

The James5

My husband surprised me and turned in his prior lease early so we were on a time crunch but luckily my husband knew what I wanted and I knew what I wanted but never the less Chris made it easy for us and made us feel like it was all about our choice and no matter the distance he would get us what we wanted. My husband was able to get a loaner vehicle while our vehicle was delivered from another city. Our purchase experience was great and We have no regrets!

Cassandra Johnson

The Representative that helped me had great customer service skills but lacked in efficient service. He didn't fulfill a warranty that I had for me tire therefore I had to go to another Mercedes dealership where I bought the tire to see if they can file a claim if they cannot due to the Representative lack of service I will have to contact corporate.

Murat Borovina

Last week I had a service done at this place, it was a pleasant experience and a very nice place. I was delivering a load at a near-by city, needed some maintenance done and they took me without a hassle. I would recommend this place to anyone. Autumn who works there was very helpful. A+ service!!!

Vincent Toma

Jesse in the service department is excellent to work with and makes the entire service experience hassle free. Top notch service!

andre guettouche

Unfortunately they ( Dick ) don't sell cars to foreigners and non Americans - very racist, despite having a valid creditcard, driving license , valid ID , etc. They pretend all ok and then you receive an e mail after days that the car is not for sale anymore - I will also reach out to Mercedes Benz US with this issue . For an international brand like MB unbelievable . Very bad customer service - I am happy to share e mail exchange if you send a PN.

Christina Ramsey

Yesterday while driving off of exit 9 in Michigan I ran over an allen wrench which quickly deflated my tire. I pulled over with my teenage daughter and began the slow work of attempting to change the tire. A kind gentleman pulled over and …

Heather Russell

Upon getting in a very Trumatic accident with my two children I brought my vehicle into Vin Devers body shop for an estimate. Upon my first visit there Bob in the body shop was very inviting and made me feel very comfortable and at ease given the circumstances. He immediately took my car in and called enterprise for me. I was moving out of state to Indiana the following week and was kind of nervous about my car being so far away however the body shop and the service managers Made me feel at ease and answered all of my questions and Calls very promptly. My car was done on time that following Friday the day they said it would be Darrell in Body shop even did a thorough job cleaning it inside and out I felt like I had A brand new car upon picking it up! I would recommend this dealership thousand times over great job vindevers!!!!!

Nene W

I bought a Mercedes Benz from Vin Devers and I needed service on my tires. I worked with Chris Micheaux from the Service department who was EXTREMELY HELPFUL, friendly, and made my experience 10x better. He explained what was wrong with my car, what needed to be fixed, the benefits and options I had, and did all this in less than 24hrs. Not to even mention the beautiful loaner 2019 Mercedes he put me in with no problem. I recommend anyone to come to Vin Devers in Sylvania, Ohio because they are great to do professional business with and they are so welcoming when visiting the service center. Thank you Chris and your team for your quality and exceptional service! Ms. Williams

Patrick Mason

By far the best Mercedes dealer in the Midwest. The staff is very professional and willing to help, unlike many other dealers. Would definitely recommend, one of the car dealers that are honest.

Kevin Vinciguerra

WORTH THE 200 MILE TRIP!!! LOVE LOVE LOVE!!!! this dealership!!!! I wasn't there typical customer I'll Admit that up front, but they really worked with me on a car they had in stock on there lot. No I did not buy a Mercedes or Audi.... I …

jim moriarty

I had my wife's vehicle in last week and the Service Dept. did an awesome job as usual! Jesse in service is always prompt, professional and a real pleasure to deal with. He's always does his best to accommodate the customers busy schedule.

Thomas Mann

Went in to drop off my Audi to have a recall done the next day. Lauren Yeager was able to help take care of me and when asked about vehicle pickup noticed it was a tricky situation was able to get it done right then! Thank you so much, made my week and plans 100x easier!

Mike Razzoog

Saved the Day! I was in Toledo for Memorial Day weekend when I blew a tire. Though their service department was closed for the Holiday, the service manager, Keith Solomon called me back to understand my problem. He then found one of his Service Advisors, Brandon, who was around and who could come in to help me secure a new tire. Brandon knocked out the paperwork so I could get on my way as quickly to the event I was in town for. I was out the door with the replacement tire in about 20 minutes. They did an amazing job going above and beyond! I highly recommend this team and this dealer service center!

Thill Channel

Friendly, not too pushy sales people. Wish they had what I wanted though

Karl Sachs

Just purchased a used 2011 Mercedes 450GL online sight unseen. The process was made effortless and seamless thanks to Harry Shah. The car was shipped to my house 600 plus miles away. Absolutely no surprises at all. I got exactly what I wanted and was expecting all much faster than I thought possible. Fantastic dealership.

Jeffrey Mann

My daughter noticed her headlamp was out on her C300 late Friday afternoon. A quick stop in and 5 minutes later she was back on the road. Great service at a very fair price...The DEVERS DIFFERENCE IS AWESOME!!! Thank you!!

Jodi Walters

From the moment we originally entered the dealership we knew this was going to be a cut above experience..Our salesman, Chris, was truly interested in getting to know us and our needs and expectations for a new vehicle purchase. After several weeks and quite a few test drives and ongoing correspondence with Chris, it was determined that we would be ordering our new Audi. He was extremely patient and detailed during this process and kept us updated while we waited for the arrival. When we took possession of the new car, the process was efficient and all of our questions were answered. We are looking forward to sharing our experience at this dealership with others.

Tim Hensel

1st class in every aspect!!

angela mitchell

Very helpful and friendly. Endured that I was in and out with service. Everyone was very pleasant

Scott Chu

good customer service, honest car dealer.

nabil ebraheim

Very good service department

Ronald Fleming

With over 12 visits to various MB dealers, from Novi mi, down to WestPalm Fl , this was the absolute worst experience i have experienced with regards to my Mercedes. In 12 service visits, spread between 3 Mercedes i i have owned, this dealer stucks out as the worst. Its weird that a person brings in his $120,000 car, and has to chase down a service rep. Not once did the MB personal address me. I had to wait a full 30min, just to jave them hastle me on warranty, where i bought from, and STILL have no resolution to my issue. (Air leak in tire). Where other people come in after me, and got service first. Just having to get out the car, sit there while 4 people talked about Elvis, what year someone graduated. Constantly having fun something else to do, versus resolve a simple issue. THEN when presented with the option, agter waiting a good 90min, they dont have the item in stock. Tiresssss.. From now on, ill drive the 60 miles to Ann Arbor, to be greated at the car. To be addressed immediately to resolve an issue.. this experience reminds me of a ford dealership.. not a MB dealership. $120,000 car, with treatment as if it was a Hyundai.. Customer service.. the pinnacle of purchasing.. especially with >120,000 automobile.. is lacking. I dont feel comfortable with them even checking my oil.. i can imagine how long an OIL change would take , if it tool 90min, just to give me the run around.. Go to Ann Arbor MB. They treat EVERY customer, as if they bought a Maybach versus the look down attitude RECIEVED at Vin Devers MB. And i noticed thay they carefully didnt write up anything with regards to my CPO Mercedes. Just to avoid the survey, via Mercedes.. highly disappointed.

Mahjabeen Islam

Chris Stang has the awesome combination of professionalism and being very personable. Women are not generally dealt with appropriately at dealerships. But my experience with Chris at Vin Devers is easily rated as the very best I have had in all the years that I have leased and bought cars. Chris was very patient when we built the car and was very knowledgeable about all the aspects of the process. Chris has the creditable ability to pick up on the customer's concerns, reservations and inclination, and mold the conversation to achieve a very satisfactory result. Eric Champion was knowledgeable and patient as I learned the many features of the car. Mikel is a joy to talk to! Very knowledgeable and helped and educated me regarding the lease. I wish all customers at dealerships could have the amazing experience that I had at Vin Devers!

Shawn Wright

I was shown a vehicle with more issues than my current one for a crazy price.

Lin Jason

I seriously love this place! I have a nice AUDI S5 that needed some detail clean once a year, each time they've done a wonderful job! My car always comes back looking brand new . they took 5 hours to do their job perfect and it is worth to do it once a year !

steve reamey

Love love love the service staff, Jason Perry awesome, but lets have a discussion about that sales staff !! Terribly non attentive to customers sitting in the showroom. I sat in the showroom for a hour 1 salesperson said hello . Two walked directly past me said not a word !!! The rest of the team gets it as far as customer service . But if your sales staff cannot be courteous that’s a issue!!! Everyone customer in there could be a repeat customer only if the experience is positive . Jason and the service staff and Autum are simply the best !!! Sales staff not so much !!!

Randy Hamilton

Within 2 hours of inquiry Jason Perry returned my call - on his day off!. The next day, Carlton Carter brought the Audi to my office to drive. Within 48 hours, Eric, Duane and Chris all supported the delivery of the new Audi. After 25 years with BMW - the experience from this team, and now the thrill of the A7, I'm truly impressed with this group at Devers Audi. Thanks for the seamless transition and incredible attention to detail.

Donna Dessoir

Great place for service! Scott in the service department was very knowledgable, friendly & professional! They were efficient & took great care of us! Highly recommend this business!

Ivan Valencia

Left with the Infinity G37x I came in looking for one specific car only to find out there was already a deal on it to someone else. Ziad was helpful, friendly and patient. He showed me 2 other cars in my price range tho I didn't like them, I upped my max price for the G37x. I think it was worth it. A week with it already and running smoothly. Only one problem was with the cigarette lighter fuse. The extra fuses in the car also did not make it work. Taking it to them today to have it checked. Only a few low priced used cars but still happy with my purchase.

Jack Leizerman

Dear DealerRater, Chris Stang was truly a beacon of light for me. Please let me explain. I first met Chris when I dropped in to Vin Devers unannounced, and he happened to be there. I had been attempting to locate a used Audi S5 or S4, with a manual transmission, low miles, no accidents - in other words, a needle in a haystack. I had searched all the usual websites, but was still at a loss - there were a few cars out there that seemed to meet the requirements, but they were scattered all over, and it wasn't at all clear to me which one I should be trying for. Chris took an interest in my quest from the start, and quickly searched Audi's financial and auction sites for suitable cars. Unfortunately, nothing came up. As I continued searching, and came across additional prospects, Chris invited me back to the dealership, and went over the potential cars with me, looking them up on the dealership's website, reviewing the positives and negatives on the cars I had focused on. One vehicle in particular seemed to fit the bill, and Chris was good enough to let me know that I was on the right track. I walked out of Vin Devers that afternoon, got in my car, immediately called the seller, and struck the deal. Chris offered his time, expertise and invaluable advice, knowing full well he was not going to be selling me a car! It doesn't get better than that. What a great experience ! Thanks, Chris ! Jack Leizerman Sylvania, Ohio

David Desparois

Anything you get done there is drastically overpriced and I didn't seem to be able to get an honest answer out of any of the higher-level employees.

Brian Iwinski

We had our GL in for service for a week or so. We were leaving on a major vacation the next day. When my wife got the vehicle back it started to smoke that night around 8pm. Keith the service manager had excellent response and got a tech out to look at it. It was a major component failure, water pump bearing. He took care of the repair first thing in the morning and got the vehicle back to us that afternoon. We were a day late on our vacation, but Keith the service manager took care of us and our vehicle right away. Thanks again Keith!

Brian Ball

My Wife, Kids and I had a great time and everyone was not only polite, but fun! I'd buy from them again! Very good people! Looking forward to the relationship.

Romeo Rosado

I was in Findlay for work and my wife happened to be with me. Her audi had a transmission malfunction message on Sunday when we were supposed to be driving back home to Chicago. She calls audicare and they arranged for it to be taken to VinDevers Auto in Sylvania(about 45 min away from Findlay) for them to look at it the next day. Long story short they had to order 2 parts to fix her car and it extended our stay 2 more nights when it was all said and done. Jesse and they guys at Vin Devers are awesome. They kept us in the loop every step of they way, they did a quick and detailed job when the parts came in and they got us on the road back home as quickly as possible. We definitely appreciate the service and care they gave us and our vehicle. Thanks Jesse & crew Astrid & Romeo

Austin

Went in for a simple clutch job. Ended up waiting almost a month for what could have been done in a couple short days. The quality of work was exceptional, but the quality of service was sub-par. I was left in the dark for days at a time, only getting updates when I essentially spam called my adviser about the state of my car. Once we did get contact, I'd be told it'll be available within a day or two, then end up waiting a week. I don't mind so much that I had to wait so long; there were unforseen circumstances. I do, however, expect to be treated well considering I have no idea what was happening with my vehicle. At one point, I was told my car would be available within the hour. So I waited an hour, no call. Drove to the dealership myself to find it still on the rack torn apart, nowhere near ready to send off. No word about it until it was done. This is my biggest disappointment. By the end of the second week of being without my car, I was offered a loaner on the dealer's dime. After spending 2 weeks holed up in my home almost useless, it was a welcome treat being able to drive again.

Ray Martin

Leaving previous review and adding to it, had some minor electrical issues with truck which I planned on calling Monday to discuss, Ramon beat me to it and called to see how everything was going, set an appointment for this morning"his day off" to have the issues addressed and get me a loaner on short notice, can't be happier with service here 7-18-18 I just bought my truck here, Ramon was a great guy to deal with, even before I came in, responded quickly to internet question, Mikel was a great guy to deal with, although he's an Ohio State fan, he made the paperwork quick and actually kind of fun , Mike from the service Dept actually pulled into the gas station I was at while I was leaving a voicemail o for him, noticed the truck after he listened and scheduled an appt next morning from a speedway, here now had the minor problem fixed in quick fashion, I would highly recommend this dealership, I got a great deal on my truck, the staff is amazing and I was highly satisfied with my car buying experience

David Yoho

They replaced drivers side and passenger side airbags, per Mercedes recall notice. They have me a new C300 loaner. Nice ride even with 4 cylinder engine.

Jeff Tate

My wife and I had just started shopping for a new to us car. We had stopped shopping for the day and was in the process of driving by this dealership when I pulled in on a whim. We found one vehicle we were interested in, parked at the office. We were talking to a salesman promptly and were heading out on a test drive. The van was exactly what we were looking for. The price was lower than what we were approved for when we talked with the bank to get pre-approved. It was close to closing time and we needed to wait until Monday to get everything taken care of, due to me having to work all weekend. Monday we showed up two hours earlier than we were expected. The sales group worked around us to finish up the loose ends. We are very happy with the experience.

Dean Mohr

(I have only had my car serviced here). Its a German car dealer, so expect to pay German prices for basic service. However, the service manager is very attentive and is very quick to respond to texts and phone calls, not to mention he is pretty good at remembering people - a great trait for someone in customer service. They are usually fairly quick to get your car back to you and its always returned freshly washed.

Joe Milliron

Keith and the service team took the time to correct and reimburse me for an accidentle engine tune that got erased from my car. Keith was more than happy to correct the issue and did so in a professional manner. When issues arise, all you can ask for is for it to be taken care of in the exact way Vin Devers handled it. Thanks again guys!

Josette Larick

I've purchased a LOT of cars over the last 50 years, and have never had a better, more rewarding or enjoyable experience than working with Eric, Carlton and Kurt. They approach their work and customers with integrity and sincerity, and the process becomes a joy rather than a chore. Additionally, the price / value relationship of the vehicle was superb. I can't imagine any part of the purchase that could have been done better; I can't imagine a reason I'd want to go anywhere else.

steve mogil

Kristie in the parts department recently showed me the most professional and kind customer service of my life . Took care of my issue with a key for a vehicle that was stolen from us and went out of her way by delivering the vehicle to me knowing I couldn’t come get it. Thank you so much for your help

John Andre

Great dealer

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Thank you rick zerner and mikel maras for helping resolve my previous concerns. You guys will continue to receive my business. I had a great experience at Vin Devers even though we were unable to come to an agreement on the current deal. Im sure I will find something we can make a deal on your lot on in the future. Thanks for going out of your way to make sure I was satisfied and for the prompt attention to my complaint. There are not enough businesses that operate with the ethics of the customer is always right but you guys are one of them. 5 stars out of 5. If you need a nice European car talk to Rick Zerner in Audi sales department.

David Flores

Jason and his crew there at Vin Devers went above and Beyond to take care of the issue I was having with my vehicle. If your looking for a car or van I highly recommend the fine folks of Vin Devers Autohaus of Sylvania. I dove to another state to deal with them! Thank you Jason and your hardworking crew !

jim janj

Wow what a difference. Sales, leadership, support, everyone is very nice and personable. Jenelle jones was my sales person and talk about excellence of service and knowledge as well as temperament.

Heather Martin

Ramon was very friendly and helpful. Fingers crossed we get the truck

Kerrie Kreisher

It was a pleasure working with Ziad as our salesman. He was never pushy with us and very professional. He answered all of our questions and was wonderful to work with. Would refer him in a heartbeat to others.

JoAnn Williams

We were very impressed with this dealership and their ability to make us feel comfortable. We especially appreciated Dewayne Autry's professionalism and friendliness. We will not hesitate to go back when needed.

Heidi Koeppl

Visited a lot of dealers and test drove a lot of cars. From the moment we arrived Ziad came out to meet us and was very polite with zero pressure. He had cars ready for us to drive and we had a fun day. Came back the next day to purchase and again, perfect service and polite smiles all around. Ziad and Ramon worked very hard to make our purchase fast and efficient. Ziad covered all of the bases with us and the car was perfect when we walked out to leave. Also Kevin did a great job setting up the Iphone and guess what Kevin...it works great! Servers must be back up! Thanks to all for a fun day! Putting the big red bow on the car since this vehicle was for my wife's birthday was extra special and made a great picture! Professional yet fun crowd that knows their vehicles. Many Thanks!

Gregory Clody

Personal attention. Chris Stang took the time to explain all the nice gadgets the Q5 comes with, not once, but twice. Even "gift-wrapped" the vehicle for my wife. Also enjoyed the financing portion which is usually just a cumbersome necessity. Mikal Maras was humorous and pleasant to work with. Just an overall great experience. Nice atmosphere, no pressure, will definitely revisit for next vehicle.

Jennifer Antill

By far the best car buying experience ever. Professional, straight forward and communication was great. We drove 4 hours to pickup our car and it was exactly as the pictures showed and as described. Once we got there our Salesman, Ziad Fakhoury, immediately greeted us, arranged a test drive and coordinated finalizing the paperwork. Heather had our paperwork ready and was very professional efficient. A demo of the car features after signing was nice to get us familiar with all the options. This is the way all car buying experiences should be!

Wendy Ehmer

We worked with Brian, the sales manager. I had multiple conversations with the Brian to negotiate h potential trade value on my car for a 2010 Sequoia and sent photos for appraisal. We came to an agreement and traveled over 2 hours from Columbus to purchase the 2010 Sequoia Brian, the sales manager for 29 years, 100% did not disclose that the Sequoia trunk was crushed in and was in an accident!! The new tires they listed in the internet add, Were also a lie. The tires were newer, but had at least 10-15k miles in them. The pristine car they presented was 100% misleading and Brian did not even bother to apologize. He said- It's a 7 year old car, its to be expected. I suggested that stating it was accident free was a complete LIE and that Vin Devers was not trustworthy. I would suggest to have any used vehicle independently checked out prior to buying from Vin Devers. The sales person did give us a tank of gas to drive back to COLUMBUS, which was very gracious - worthy of 1 star. Spend your hard earned money elsewhere.

Lauren Robb

I had visited the parts department about a month ago looking to see if some parts were still available for my older Mercedes. When I walked in I was instantly greeted by the 2 young men on each side of the counter. However the older woman ignored me and gave a dirty grin. I didn’t pay much attention to it. I walked to the young man which I believe his name was Ron or Rick? He was beyond happy to help me! A few minutes went by and the woman rudely looked over and said can’t you find it? It’s not that hard!? She then got up and started telling him what to do in such a rude manner. I could not believe the way she was talking to young man. Come on dumb a55, it’s not that hard, click this click that! Even the other young man looked over in disgust at the way she was talking. Other than her attitude the 2 young men had excellent customer service!

kes S

I was looking for a reasonably priced used car that would be safe and reliable and Vin Devers really worked with me to get something that even my 94 year old (automotive engineer) father fell in love with! Many thanks to Harry Shah, Tim Bauer, Heather and everyone else at Vin Devers who made the whole experience so positive. I would highly recommend this dealership to anyone!

rosemary woodson

Ziad Thank You so much for your expertise. you help a lot

Michael S

I took my car for repair , agreed to the first estimate to fix the issue. They called twice with two parts that needs to be replaced after the first estimate .I Refused the service and took it all to Ann Arbor, Michigan. Well my instinct was correct ,the car did not need ANY parts to be replaced and I had feeling that they where trying to rip me off. Beware of this dealer don't do any business with them, It will cost you .

Cameron Otto

From start to finish, my experience with the team at Vin Devers exceeded my expectations. I was in the market for a certified SUV and Ramon used his outstanding customer service skills and experience to find out what my needs were, then directed me to exactly what I was looking for. He even took the time to get the car hand-washed and filmed a personalized video to show me everything from tip to tail! Mike in the finance department was an extremely knowledgeable asset to the whole process as he assisted me in finding the best way to finance my car. Overall, I could not be any more pleased with my first-time buying experience!

Nancy Burks

We purchased a Lexus ES350 and Ramon was our salesperson. The vehicle was beautiful as described in the listing and Ramon was extremely helpful in the purchasing process as we are located 5 hours away. He made the transaction as easy as could be and helped walk us through the process.Very professional, friendly and kind!

Dusty

One for my son and one for myself. Had a great experience. Staff is very helpful and knowledgeable on many cars. Been watching cars on website had to act fast because they don't stay on lot long. Nice selection of vehicles.

Brent Neff

Amazing selection and service.

Kimberly K

This is a top notch dealership from start to finish! We saw a vehicle we were interested in online and went in the next day for a test drive. Harry was very friendly and easy to work with. He made sure the vehicle was clean and inspected …

Roger Boros

Great service... I love my car...

Clifford Dickman

My sales person was friendly. Knowledgeable. Courtesy.. and was a pleasure to know a sales person that knew every detail of the vehicle I am looking at

Laura Carr

Chris Stang provided top notch service from start to finish. He got me into an A3 at a great price, and I know I'll be back after my lease is up for another one! Chris definitely has a lot of knowledge of the overall Audi product and was super helpful in communicating the differences between models. He kept me within my budget without overselling and found a vehicle that would fit my needs. I also really appreciated that he gave me time to think about the options he presented vs. trying to send me out the door that day in something I might not be entirely happy with. This is my first Audi and he welcomed me into the Audi family in the best way possible. I would absolutely recommend Chris, along with the rest of the Vin Devers team, to anyone considering buying or leasing an Audi vehicle!

China Whyte

I wish I had a better experience here. I’m actively shopping for a Mercedes and this is the only certified dealer in the Toledo area. I didn’t feel welcomed or valued as a customer and I was flat out given false information prior to arriving to test drive cars. When I addressed my concerns with the salesperson, he completely blew me off and made excuses for everything. I left disappointed and uninterested in spending my money here ever. Later when their customer service team contacted me for feedback... they seemed concerned about and connected me back to the sales person who was apologetic this time around. The damage was done and I resolved not to return.

J A Benko

Best car buying experience! Drove all the way from Cleveland to look at a used car and ended up with 2 cars. The Manager, Jason and Carlton our Salesperson made the whole experience as easy and smooth as possible. It was so worth the drive! I wish all dealerships were like this one.

Jeremy tomb

Very knowledgeable staff and management. Everyone there treated us exceptionally well throughout the whole process. It was worth the over four hour round trip from Dayton.

R G

Bought a used vehicle last month from here and I am highly satisfied. Ziad was a great help before and even after the whole process. He is always one call away. Highly recommended. Thanks Ziad!

Alexandra Seal

I had such a great experiencing buying my Audi Q5 at Vin Devers in Sylvania. Chris was super helpful and friendly, and I felt like he worked hard to get me a great deal. Both Chris and Eric made sure I understood all of my new Audi's amazing features, and reassured me that if I have any questions they'll always be there to help. I absolutely LOVED working with Mikel Maras in finance as well. He was so helpful in explaining everything to me, and I really trust him and his attention to detail. Overall from the time I came in, throughout my search, to the time I drove away in my new car I felt I was a priority, and that really meant a lot.

Justin Stevens

Was planning on doing some online shopping. Decided to call in to the parts center before doing so, very happy I did. Rick in the parts department was able to find the right parts And Diagrams I didn't know I needed in addition I recieved the same day vs waiting for the online to ship. Very happy with Mr. Rick.

Gary Scott

Purchased Pre Owned Mini Copper Clubman. The salesman Harry was very professional and organized.

emma flory

Dwayne is the BEST! We have a sprinter van for our business and every time we need something we call him or stop in and he is great!!! So helpful and always answers our silly questions. We would recommend Vin Devers and especially our friend Dwayne anyday!

Chad Smeaton

5* My wife had trouble with our Mercedes Sprinter on a trip with our 4 kids on her way down to NC to see her parents. Service manager Keith and his team went out of there way in ways i cant even describe to help my family. Forever in debt to them! i will seriously drive 2+ hrs to have my Sprinter serviced at Vin Devers! Can literally say i dont believe in my 41 yrs on this earth i have ever had a corporation go so far out of there way to help out (literally too much to fit in a paragraph) in our time of need! Thanks Keith and Vin Devers!!! Forever grateful! Sincerely Chad, Summers and family! ❤ FYI Mercedes, i hope this goes up the chain and your company rewards this man and all involved.

Shannon Harrison

Bought a Used Car from Vin Devers end of June - the whole process was smooth and easy! About 3 months later I noticed my moon roof would not seal - as I know I purchased a USED car, I called to see if there was anything they could do to help. To my surprise they said YES bring it in and Mike took care of it in no time. Granted it was not broken just needed to be put back in place but most places wouldn't have you bring it in 3 months later and offer any kind of help. Thanks Vin Devers I will be back for my next vehicle!!

Marty Leger

The service is terrible. I waited a week and a half to have my car serviced. I decided to bring my car elsewhere. The employee told me that others have been waiting for months before being serviced. There was nothing they could do about it. They were overload.

Karen Chrzanowski

Carleton is an extremely good sales person to work with! Clear answers, patient, and great sales approach that doesn't feel overwhelming. Great to work with him.

L S

Worst place ever, been there twice will Never go back, service dept. Is the worst, pretty bad when one of the sales men have to come out in service to try & help you when there is two (2) guys in service garage standing there talking & totally ignoring you, & car was Not even ready when we got there, dont call & tell me it's ready to be picked up when it wasn't!!

M K

Carleton (sales) is a great representation of the Mercedes brand. He’s competent, professional, and provides A1 customer service. In actuality, our experience with him has been real positive , more so than with other Mercedes dealerships. I highly recommend Carleton in Sales for any future purchases. He’s very honest, competent, and a great representation of the company.

Kim Meiring

First time using service for our Sprinter. Great customer experience. Before service started, we were able to sit down with Lauren and discuss the vehicle and concerns about going on a long trip to TX. Follow up throughout the entire process. Highly recommend.

Sheri Caldwell

I have been with Vin Devers for 3 years and they have treated me very well. The staff is friendly and courteous. I always get prompt service and leave with a positive experience. On the service side, Jessie Nida is great at building …

Mike Cudworth

I never write reviews but I feel compelled to publicly recognize Vin Devers Autohaus for the amazing service we received on Friday, September 21, 2018. We had the glowplugs on our 2011 Sprinter-chassis based motorcoach replaced at a Mercedes dealer in St. Clair Shores, MI on Thursday, Sept. 20th. We were heading out of town for a weekend camping trip on Friday morning when suddenly we heard a whooshing sound and lost power. We found Vin Devers was the closest Mercedes dealer that serviced the Sprinter chassis. Our coach was in "limp" mode but we were able to get to Vin Devers. We pulled in and a service technician named Chris Micheaux immediately identified the issue which was a detached hose on our turbo diesel. He showed us the issue, got the repair done FAST, and we were back on the road to enjoy the weekend. What I really commend Chris for is that he stated the detached hose was related to the glow plug repair done at St. Clair Shores. He contacted the St. Clair Shores dealer and they covered the cost of the repair. That tells me Chris and the staff at Vin Devers have integrity. I think a lot of dealers might have just said "oh, too bad, this hose has become detached" and never attributed it to the repair that a fellow Mercedes dealer had done. I'm sure a lot of dealers would have been happy to charge me for a new repair. Thankfully we stumbled upon a dealer in Vin Devers that provides incredible customer service with integrity. Vin Devers Autohaus you have earned our business and we'll be happy to drive the hour from Michigan to have our Sprinter chassis serviced at your shop. And to anyone considering buying a Mercedes or Audi (as we are now), don't hesitate to buy it at Vin Devers, they understand the importance of customer service.

Kendra Wall

I had a fantastic experience with the service department. Chris Micheaux is extremely knowledgeable, patient and went above and beyond to explain and showed me what was wrong me my car. As a 41 yr old female, it was the first time dealing with an employee in a service department and not feel ad if I was being taken advantage of. I would recommend Vin Devers. Thank you Chris for renewing my confidence! Sincerely, Kendra W.

Sabreen O

Very professional, helpful and knowledgeable staff, they do all what they can to make your experience pleasant and easy. A place you can trust and know that you are in good hands. Special thanks to Jesse Dylan and Keith.