We used to be regular customers and had a monthly subscription but the brushes were scratching and dulling the paint on our car so we paid for paint restoration and ceramic coating, and only went through on an occasional basis. One time, in Nov of 18, my wife went through the wash behind a truck. His tires jumped the track and he got stuck in the wash, while my wife's car was pulled into the truck causing a low speed collision, and two small gouges in the front bumper of our car. The manager, Richard, took photos of the damage and statements from both drivers and promised to call us back after talking to the owners of the wash. After about a month and no word we called but Richard had some personal issues and hadn't taken care of the accident yet. Later we called and went in but he wasn't available so we left our number and were promised a call back. Needless to say we haven't heard anything back. At this point we have concluded that Richard has no interest or intention of making it right, so hopefully the A-Key owners read social media reviews and can hold him accountable.
Update 15 Aug. following the above review the owners reached out and had the manger call us to apologize. after getting 2 quotes for repairs, they wrote a check for the damage caused to the front bumper. While the whole episode has been unnecessarily complicated and stressful, the owners and management were able to satisfy us as customers. If you have a bad experience in the future I would not hesitate to message the A key owners on Facebook to get a proper resolution.