Reviews of Eddy's Mazda of Lee's Summit (Car Wash)

Mark Wheeler

Just went to test drive. Got a great deal! Thanks Jess Thomas and John Trimble! They worked my financing to fit me. Thanks Bret Bowman! Everyone at the dealership was courteous and asked if we were helped or needed anything. Very short wait through the financing. After my decision, I was done in about 2 hrs. I have waited longer at other places. Great team!! Will love to deal with them again!

Kalvin Allen

So I was greeted by a weird man named Stephon, bald guy with a gold tooth and crack walk. He was very rude by not hearing us out and kept on talking over us. Made my lady feel uncomfortable with his weird looks towards her. He smoked a cigarette and showed us cars. The deal was good until it came to the paper work and that’s where Don didn’t go by his word and tried to charge me an extra 2k after I talked the vehicle down $2500, good thing I caught onto it. But when I caught on to it he got very upset it seemed like so now they make me come in after a long day of work to try to get THEIR paper work together to get my plates and my temporary plates expired TWICE already and they love to run your credit unexpectedly so be very careful. Also I would recommend a drug test on their staff. Eddy’s is a flat out joke but Mazda is a good vehicle so please take your money and time else where. Also when they found out I was military i heard them make a comment and say “looks like another high interest rate” so please take your business else where because this was just so unsatisfactory. -Thank you (I will give updates on the progress they have made for the community).

Dustin Tubbs

If you are in the market for a newer vehicle this is the place to be. You can't beat the customer service and quality of their vehicles. Tons of options to choose from. The sales associate Nate will go above and beyond to help you make your dream a reality. I will definitely be a repeat customer. A+++

George Renorg

It was absolutely the best customer experience I have ever had. I will be going there for all my mazda needs.

Cooper Leabo

They really need to get their act together here. I had to go back 3 times for the finance guy to fix the paperwork and it was still wrong when I got to the DMV.

Amber Polina

I highly recommend Eddy’s Mazda! I was frustrated trying to find a car I actually liked and not feeling pressured. They definitely achieved this! Chuck was awesome! I was very pleased with the transparency and the friendliness of the staff!! I will definitely be coming back in the future!! I love my Mazda CX-5 Grand Touring!!

NaTasha C

Everyone is friendly but take someone who knows about cars with you if possible. I knew for a fact what was wrong and they confirmed it and said it could also be this so I could put it on the diagnostic machine.

Jonathan Albiar

I went to Eddy's in May of 2019 for a warranty paint problem. They took my car in, took photos, sent it into corporate, and the warranty process started. A MONTH later I had to reach out to Tony (Service Manager) to get an update and was told that they were still waiting on Bob Sight Ford (BSF) to give an estimate to repaint the ENTIRE CAR. Robin at BSF told me the only thing for Mazda they had was a month ago, and they hadn't heard back since. I called Mazda Corporate, who said they had been trying to reach Tony as well. Corporate called and spoke with him while I was on hold, and told me Tony would call me soon. Days later and I had heard nothing. I called Eddy's and asked for Tony. Abbey told me he was with a customer, and he'd call me back. Days later, and no response from Tony, I called again. He was with a customer and would return my call. Abbey told me that Tony updated her with what of my vehicle and if I could bring my car in they would get it started. (How was Tony able to fully update Abbey on the status of my car and give her next steps if he was with a customer?) Great, and I was going out of town the following day for ten days and didn't need a loner. I dropped off my car to Jameson, who said they would get started right away and I would be called with an update soon. I went on my trip on June 15th - June 24th. So, by this point, Eddy's had my car for ten days. (8 minus the weekend) I call on June 25th and ask for Tony, who is not available again and will call me back. By this time I'm tired of the run around with Tony, so I wait at Eddy's. An hour later Tony shows up (he was on break). By this time I've emailed the Eddy's Mazda Manager about the situation and still have not heard from him TO THIS DAY. Tony saw me and said, "I got an email and was just about to call you." and told me that BSF started my car THE DAY BEFORE (10 days after I dropped it off) It's now the 25th, and Bob Sight is barely getting started on my car?! I was displeased and started this Google Review with one star to come back and add a comment later. The next day their Customer Relations Manager, Ashley, called me to ask about the review. I told her all of this information, and she was confused about how this could have happened. She promised she was going to get down to the bottom of it and call me back by Friday. SURPRISE. SHE DIDN'T. Friday 2:45 comes around, Ashley is off by 3, and I call to see if she had an update or learned anything new. I left a message, and about 5 minutes later Tony calls saying he received a message to call me. He tells me that my car will be ready the following Friday. Friday comes and goes, and I receive a text that my car might be available Monday. Monday passes, so I call on Tuesday and speak to Jameson who says, "Oh yeah, your car has been parked here since Friday and is ready." Of course, there are SCRATCHES on the door. Jameson took a picture to show Tony, and I took the car to BSF. Their paint specialist was able to buff them out in a few minutes. I have still not heard back from Tony, Jameson, The Manager of Eddy's, or Ashely ever again. All I ever asked for is communication. I understand if something may have taken a long time or they needed my car for a few days extra but trying to speak with anyone and have them return a call is useless here. Would never go here again or tell anyone with a Mazda who expects any form of customer service to step foot in the place.

Jasmine Abdel

Austin is amazing! Very personable and down to earth. Megyn is also one of the nicest people you could ever work with.

Karen Godfrey

Everyone was kind and helpful.

Kimberly Piskuric

Awesome experience from beginning to end!! Everyone was super friendly, professional and we truly appreciated their home town hospitality! Thank you to Jake Clinton and everyone for making this a wonderful experience and for going above and beyond the call of duty! Thank you to everyone who stayed late to make sure we were able to take our new car home that evening!! We will definitely recommend this dealership to anyone looking for a vehicle and a great experience!! Keep up the great job!! God Bless!!

Toni Chiesi

I started going in with Jennifer, who was great! Eli was my salesman and he did an excellent job, turns out he knew my brother! Don helped me a ton and was also fantastic, he led me towards Bret who again, was awesome! Each person was friendly and personable. Usual car dealerships, they push you to buy and are rude in their own way, not at Eddy's Mazda! They were all fantastic and I'll definitely recommend it to someone else!! Thankyou all for your help in my new Mazda3!

susan barren

Scheduling online was easy and service didn't take long. I was offered shuttle service but by the time they had it arranged we were already finished. We will be returning. Tony and Jamison did a stellar job

Sherri Stout

The Service Manager Tony Dailey will always have our business! He is honest & trust worthy. Not to mention a really nice guy. He knows his stuff! No one ever likes to be in the service department. He has me smiling evertime I leave! Thank you Tony!

Amy Alyce

This is an update to my previous post. I can now say that I highly recommend this place! Jake was able to find me exactly what I was looking for in a pre-owned CX-5 (which wasn’t easy because I am VERY picky). I had been to another dealership before coming here and the only person that talked spoke to me was the salesman I was working with. From the moment I walked into Eddy’s it was a whole different experience. Every single person I encountered smiled and made me feel extremely welcome. There were a couple of small issues (the car I purchased didn’t have a second key and didn’t have the wheels I wanted) but Jake and the team took care of it for me! I now have exactly the car I wanted! This was my first vehicle purchase and it could not have been a better experience. I will come back to Eddy’s in the future and recommend them to everyone I know.

Molly Brooks

Great experience!!! Honest people. Patient. Love my new car!!! Thank you for making it soooooo easy!!! ❤️

lindsey boyd

Thanks Nate for all your help in purchasing my 2019 Mazda CX 3!! And continuing to answer all my questions!!

brorhie Ighoyivwi

Buyer Beware! I went there to look at vehicles. Then they asked to fill out paperwork to perform a soft check on my credit and it would have no effect on my credit. 30 min later, I get 15 notifications from all three credit companies of hard inquiries on my behalf.

Travis R

Had a great experience with Nate! Made sure my car was ready, trade in was easy, and the finance dept doesn’t push a bunch of stuff on you you don’t need. Highly recommended!

Shauna Laughlin

I wish I could give this dealership a lower rating but unfortunately there is not one any lower. This place us the typical sleazy cat dealership. I went in there to look at a new car said I wanted to test drive one and that I would not be purchasing today because I had not decided what vehicle I wanted and when I did I was financing through my bank so they would get the paperwork ready. Will Francis was the salesman and he said he understood. First he took us on a 5 minute test drive and did not allow us on the highway. We could only go a few blocks around the dealership. When we got back he started in on his high pressure you need to buy this today speech. I told him I was just looking and not buying today. He came back with a car payment that was twice as high as what I had been paying but I would be financing far less that before. He wouldn't tell me the interest rate they were offering and I said again I was going thru my bank everything was approved and my payments would be about $250 less thru them. He went to talk with someone for about 10 minutes and then came back and said they could lower the payments by $100. I stated again I was not buying and when I did I already had financing taken care of. He tried another time to pressure me into the same saying the blue color that I wanted was very hard to find and I said that was fine I wasn't in a hurry and when the time came if I needed to order one I would to get the color I wanted. Then will tried to tell me they are so hard to come by that if I didn't take this one it would take them several months to get one in the color I wanted. Again I said I was fine with that. I did not want to make any rushed decisions. So then Will said why don't you just take it overnight and drive it and see how you like it and bring it back tomorrow. I said that was fine since we didn't get to really drive it. He then went back into the office and was in there for more than 20 minutes during that time he had the insurance person come over and talk to me and he informed me I was purchasing the vehicle that night and he was just getting the paperwork finished. After he stepped away Will was still in the office and after another 5 minutes my son looked at me and said I don't have a good feeling about this. I completely agreed with him. They were defiantly trying to pressure me into this sale. So we decided at that time we would leave. I walked to my car and left. About 5 minutes later I started getting the first of what ended up being about 10 phone calls not to mention all of the emails he sent me trying to find out what went wrong. What was wrong was that your salesmen and all of the employees I spoke with would not listen to me. I did not want a high pressure sale. I wanted to check the car out and find out about it but I was not allowed to fully accomplish this. He was so focused on the same he did not listen to the customer. I will go and drive another Mazda but it will NEVER be at your dealership. I will never be back. If the salesmen won't listen to what I want I don't need to purchase a care from him. Very simple lesson you would think but it is to hard for them to grasp.

D Henderson

Salesman and sales manager was excellent people to work with had no problem with the deals that we were working happy with what I got

Jennifer Morrow

I came to Eddy's Mazda on a whim. I have been searching for a used $4500 range vehicle to purchase for about three months before my Mazda. I had some pretty disappointing experiences and was feeling a little defeated as my Grand Am of 23 years old was a death trap. I was in Lee's Summit at another dealearship and was highly disappointed in the car we test drove. We went to eat as it was around 4 pm on a Monday. I find another used car only to find it was in Olathe. My boyfriend goes "you are not leaving Lee's Summit without a car are you? There are more dealerships up the road." We took a right and I turned into Eddy's. (I determined with all the cars I test drove, that I really wanted a Mazda 6). I had zero intentions on getting a brand new car and was dead set on used. Jordan made me feel extremely comfortable with my purchase of a "new" 2016 Mazda 3. (I will be getting 6 in the future from him). With my past three months experiences of car searching, I walked away from Eddy's with a way newer car. I could not have been more happy with the customer service from these amazing fellas at Eddy's. I LOVE LOVE LOVE my Mazda and I love the folks at Eddy's!!! The lord works in mysterious ways!

Jeff Sowinski

Very reasonable people. They are there to do a job and put food on their table, but they do it respectably. They created a comfortable environment for me to make an important life decision. Greg W is a great young man! If you are going to Eddys for a car purchase he is worth waiting in line to do business with. TONY the manager was fantastic! He worked with my budget, didn't get pushy, and like I said worked with me as we closed in on a deal. Vince the finance officer was also great to work with. I highly recommend going and visiting with the people when looking to buy a vehicle. Thanks guys! Oh yea, and when you're all done buying your vehicle; you ring a bell and the whole place erupts with cheers. What a great feeling to celebrate! Awesome!

Kyle Olberding

I spoke with Jake Clinton after locating my 2012 Genesis Coupe. We scheduled a face to face where I was able to put the deposit down to secure it. Jake was patient while I awaited my taxes to complete the down payment, and made the entire experience one that leaves me with nothing negative to say whatsoever.

Black Lavender

Great place to buy. Friendly staff

Natasha R

Kevin was absolutely wonderful. I had a budget for a used car and he found one that fit all my needs without going over what I could afford. He was very friendly and not pushy like some other dealership salesmen are. I felt comfortable talking with him and he answered any questions that we had. Overall great experience!

Kristina T

I got a letter in the mail saying I needed my airbags changed, and that any Mazda dealership near me would do it for free. So I called this place up, and they got me in the next day or so. They were waiting for me when I pulled up, and got it done way sooner than I expected. I left without paying a dime and the employee seemed to know what he was doing. Highly recommend this place!!

Larry Lawson

Would rate eddy's Mazda service on our cx5 as excellent. Very Courtise, friendly, and timely during our service call.

gloria bono

Worth the wait! We came in on a busy Saturday and were still taken care of as soon as we walked in. My husband and I bought for our son and the truck was well maintained and not the typical back and forth.

Donald Moore

Very nice people . The hole process was easy and laid back. Paperwork ofcourse was slow going but that is to be expected. Ty Jake Clinton not pushy but persistent and knowledgeable. And Rod Brown. And Shelley for all the fun paperwork lol

Cecelia Cox

I love their customer service! They were extremely patient with me! I would recommend any and everyone to this dealership. Best customer service I ever had! And don’t push anything on you. I’m young and most people take advantage of me, but they didn’t! And helped me in every way to make sure I got the car I wanted!! I’m in love with my Mazda 6 and love the Mazda family!!

Keith Scott

Jake Clinton had me in and out great service here if you need a car and don’t have much money and bad credit you’ll get something! Trust and believe jake and dale are top notch sale consultants

Peter Worth

This is my second Mazda purchased from Eddy's. The service is excellent and everyone was very helpful and knowledgeable. The atmosphere of this dealership is welcoming and comfortable. I had my original Mazda serviced at this location as well and had the same positive experience in the service area as I had in the sales and finance areas. Keep up the great work. Thanks to all

Tarina Daily

Jake Clinton is the sales person that worked with me. I had an excellent experience. He was friendly and very knowledgeable. I highly recommend him and this dealership.

Andrea Tarry

I had the pleasure of purchasing my Preowned SUV from Dale Mercer. He was strangely funny and very easy to deal with! It was the best purchasing experience, and I would recommend him and Rod Brown to any of my friends, family and acquaintances! Great Job Eddys Mazda!!!

Kathy Cairer

Just bought a 2019 Mazda CX-5 Grand Touring! I love it. The entire process was so easy and Nate Johnson was so helpful in explaining every feature this vehicle has. Thank you for putting in the extra work...especially on such a cold and icy day. The financing went smoothly and Bret did great job of explaining all of the extra warranty options available. I am looking forward to driving my new Mazda for a long time. Also, I'll be dropping in on everyone when it' time to get my car serviced. Thanks again for a wonderful experience.

C Shields

From the second I set foot on the lot, I felt like this place would work with me. I have back complications and once that info was brought to the table, the team at Eddy's worked for a whole week to custom fit my needs and wants... in a used Mazda, in fact! Great customer service, top notch expereince all around.

Kathy Breeden

I’m buying a car I’ve had my eye on for a while. Jake got me a good deal. Can’t beat the Lifetime Warranty and 0% interest. This is my retirement car and my 2010 Mazda is being handed down to my teenager. I’m getting a 2018 Signature Mazda 6. RED!! Jake even got soaking wet for me in the pouring rain

Addelyn Stottlemyre

I don’t know much about cars, but I knew what I wanted out of a car and how much I wanted to pay. Chuck Miller was my rep and after I presented him my list of things I wanted my car to have and my price range, he found me my dream car. First place I went, second car I test drove and I was sold. They worked well with me and were attentive to my needs without trying to upsell me knowing I wasn’t the most experienced buyer. I got exactly everything I wanted (plus more!) at the price I wanted as well. I love showing off my new car I get so many compliments on it and it has more features than a lot of peers cars do, but we’re paying the same price. I couldn’t imagine having any other car than the one I do now from Eddy’s. Had it for a few months now still very satisfied.

Anonymous Browser

I highly recommend Mr. Dale Mercer as your car dealer specialist he'll do his best to get you the deal that you want. he's a great guy he made my car buying experience excellent

Mary Kanatzar

Nate was extremely knowledgeable, friendly and honest! If he did not know the answer to a question he owned it and found the answer and the help we needed. I felt he had our concerns in mind as we went through the purchase process. Nate listened and worked closely with his Manager to quickly find the car my husband and I were searching for... Vincent was very helpful in the financing. Together the Mazda Team made purchasing a new car quick and seamless. Thank you Nate!

Oksana

BE AWARE!! "Good" reviews only pop up first on here so scroll to the bottom and read before you buy!! They make you write a review at the end of your visit but be informed that the troublesome comes soon after you leave. When I decided on a brand new Mazda, the manager said that he would take $2000 off the original payment. However, they secretly added $2200 onto my contract and claimed that it was a warranty that they told me about but I NEVER did agree to it nor was informed about it. I had to take this contract back to the dealership which is an hour away and resign it to which the finance guy had made disrespectful comments. After a few weeks, I contacted them because I am nearing the deadline to pay the taxes off soon and have not received the title yet. The manager, Don, has made excuses each time I've called. He gives false promises and tries to avoid contacting you instead of finding a solution or stating the truth. Their customer service lady reached out to me and stated that they have lied and it took longer than it should have because they did not complete the paperwork properly!!!! This is now almost TWO months later since I've purchased my vehicle. I registered my vehicle at the DMV, paid off my taxes, and was waiting for my title to arrive in the mail. The Missouri Department of Revenue sent me a letter stating that my registration got put on hold until the dealership can fix their error by removing my husbands name from MY INDEPENDENT title. My car was registered to me ONLY to begin with!!!! I now have to drive back for the THIRD TIME to resign it next week in order for my car to be registered. I am glad their finance specialist, Ken, had been removed from their team. However, Don will need proper training or to be terminated for his lack of customer service and respect. I will not recommend this dealership to anyone!!! Please, save yourself the hassle.

Travis Davis

I love this dealership and had a fantastic experience. Absolutely would recommend to family and friends. Sonny was amazing. I changed my mind many times and he was so kind and never acted annoyed with me. He was absolutely wonderful. Very patient, helpful & made me feel he was trustworthy. Jennifer in finance was super helpful in working with me on interest rate and figuring car payments many ways. This was a big purchase for us and made me a little nervous. Jennifer made me feel more at ease and comfortable. I am very impressed by the dealership and will recommend and purchase again from this dealership. I can’t wait to say hi when I bring the car in for service and have never felt this way buying a car before.

dashaun hardy

A week or two ago I came here to Eddy's to trade in a vehicle. After going to a few different dealerships and dealing with the let downs of several banks my partner in crime Phil Callier at Eddy's Mazda was like a smooth criminal when it came to perfection because he topped everyone and took really good care of me and my family. Not only did he make sure you was comfortable at the dealership but he made sure you was comfortable with the vehicle, price, and the excellent service that Eddy's provide. I say that to say this... I made the right choice coming to Eddy's Mazda. If your looking for a great dealership and a salesman that's gonna keep you laughing and be straight up honest with you, then you go to Eddy's Mazda and ask for Phil Callier...he'll get you right. And also the best finance lady in the world...Shelly. if you finish everything at the end of the road, you'll see her smile as she gets your documents prepared for you to sign. Please choose Eddy's Mazda as your home for cars trucks you name it.

Dalton Paternostro

Will Francis did a fantastic job selling me a Mazda CX-5. To start, they were the only dealership that I went to throughout the week process who started with showing me the vehicle I was interested in and allowed me to test drive it before getting into pricing and budget. I really enjoyed this because it allowed me to experience the car I wanted to drive the most out of the Mazda family. Went it got to the numbers, everything was clear and concise, they provided us with the invoice and showed us clearly what they were taking off the car to make it fit my budget. They also gave me the best trade-in out of any dealer in the area with a trade in $2,000 higher on my old car. Another thing that Will did which I appreciated is cutting out the barging game and just showed me the numbers at the lowest possible price per month. This saved a tremendous amount of time. They also allowed me to take the car home and test it out for a few days to make sure it was the option and color I wanted. Unlike other dealers who were pressuring me to make the sale that day and asking me if “they could earn my business today” seven times, I was allowed to think things through over several days and ensure I was getting what I wanted. I really appreciate the high-quality service that Will and his team provided in getting me my new CX-5 2018 at such a low monthly price below my budget. For this being my first car and dealership experience, I have to say I have found the right dealer to go to and suggest everyone go to Eddy’s Mazda and work with Will, you will be surprised and delighted!

Jordan Hinck

My wife and I purchased our 2016 Mazda CX-5 in the summer of 2015 from Eddy's Mazda in Lee's Summit. We've taken it there for every service since we bought it and have always been impressed. We recently had an LED headlight start to go out. I was worried because we were just outside of warranty and it was going to cost nearly $1k to replace, but Tony and the folks at Eddy's Mazda saved the day and covered it for us! What a way to brighten my day and retain a happy customer.

Dennis Chambers

Took my 2018 CX-5 in today for the first oil change. It was free and the tires were also rotated for free. Work started at the correct time and was ready as promised. Took my Mazda 6 in later to get oil changed and airbag changed out on the recall. Worked 30 mins. early and and took a little over an hour.

joe tuttle

My experience with Eddys Mazda! Brought my RX8 into Eddie's 6 weeks ago. It had a recall for a failing fuel pump. It was pumping fuel into the back seat. Service writer calls a week later telling me they had to deflood the motor $270 I told them it couldn't be because all the fuel was in the back seat. They told me that they would check with the tech on Monday and get back to me. No phone call. On Friday I return to the shop. Service writer tells me they are working on the car. I say that's funny because it's in the same spot I unloaded it two weeks ago. Following Tuesday they call me two spark plugs are fouled $200 for the plugs plus $75 an hour to change. I take them 2 spark plugs, $18 each from O'Reillys. Next day they told me there was a weak coil pack. Tell them no I'll pick it up when I can. This list Saturday I show up drag the car on to a trailer haul because the battery is dead. After playing them$119 to install 2 spark plugs. I haul it to a mechanic I trust unload and pop the clutch it starts. Today I call asking for the general manager, he's not there. They'll call me back in around an hour. No call! Try him again 8 hours later he's outside. They will have him call me. No call. These people don't care about their customers, lie to them and rob them blind

Stance Malek

From the outside appearance we didn't know too much about Eddy's but after walking in and greeted by pretty much the entire staff we soon realized this place was different then the rest. They actually listened to what my wife and I said and didn't rush us through the process. We felt very welcomed and homey once inside and Will and Austin did an excellent job meeting our many demands. Why I wrote this review is the feeling after the sale as I was called many times by not only the salesman Will but by the General Manager Austin making sure we loved our new CX-5. This made me feel like my wife and I made the right decision and weren't just another sell for the team. Bravo Eddy's Mazda, Bravo!

Marcus Blackmon

Thanks to Nate and Tony there, I rode away with the car I had been wanting a day after my birthday. I wasn't in the market for a car, but after stopping in and speaking with them both, they worked out a deal for me that I could not pass up. The process was quick, easy, and very simple. I even got to drive the car home the same night and leave the car that I came with overnight until I could bring it home. They all get an 'A' in my book.

Hansaka Perera

I bought my car here in 2015 and since then dealership got bought out(used be ran by honest people). I do not recommend this place now. I love the Mazda brand and what they stand for but not the dealership. They turned into typical dealership type to make most money and dont care about customer care. Services are horrible and they didn't knew exactly what they servicing when I ask more questions. They tried to sell services i knew i dont need or by mazda. If you want get mazda, i would get the car then dont ever associate with the dealership. They charged me 300$ for transmission oil change where you drain oil and fill it. That's it! When i asked they said they servicing the filter and clean up of magnet but when i walked in there, they only had done oil replacement. It would have taken me 30min to that home.

Curiosity City

Omfg they were all so nice and helpful. Jesus I'm glad they got me to drive that Mazda. Literally like family. Elijah was awesome- least salesman-ee person to sell me a car. :)

sophia patton

Both my husband and I were very happy with our experience at Eddy's Mazda. Sonny, our sales rep, was extremely knowledgeable and helpful. He didn't hover, and most importantly, he got us a great deal. To say the least Sonny was amazing.

Betty Clasbey

I recommend this dealership. Jake Clinton treats his customers right. Came in today with my daughter. She bought a new car with no hassle. Nice experience!

Osha Berry

Just like Mazda’s Zoom-Zoom this place is awesome! Very good customer service! Great company and awesome team! Dan Mason was a pleasure to do deal with. Inventory was great, don’t hesitate to do business with them!

Sheryl Hutsler

Great Service, Will and Don took care of me. Got a fair trade.

Stephen King

Just purchased a CX5 from Dale Mercer. From start to finish, Dale is the consummate pro! He helped us to easily navigate to get a great car and deal! I’m a 100% satisfied customer.

Amy O'Riley

I purchased my vehicle from Eddys Mazda and wish I had not. The communication with them since my purchase has been almost nonexistent - still do not have my title work that was supposed to be overnighted to me and its been 8 days and I still do not have it. Upon delivery of my vehicle, it was overdue for an oil change so I had to do that immediately. The windshield wipers had to be replaced immediately as well - one of them was literally flapping in the wind. I have called or texted everyday since my purchase, yet no one seems to care. The dealership was willing to deliver my vehicle to me to complete the sale but now customer service is not very good. I will admit they are trying to get me a second key - but it does not make up for not having the title work yet. Update: Finally, received my title work today. Two weeks after they said it would be overnighted. The issue with the second key has still not been resolved. The dealership agreed to make and program a new key for the car and even came to pick it up. They said it would be returned to me within 48 hours. While they had the car someone else figured out that the second key was at another location so they were getting my correct address to overnight it to me. They didn’t need my car at all!!! If someone had followed through with what they said they would do all of this could have been avoided. I have not talked to the same person about any of the issues. One person said we will send you a gift card another we will pay for the expenses of the oil change and wipers-yet no follow through. There seems to be a great deal of miscommunication/no communication in the dealership. The whole experience has been disappointing to say the least.

marcos silva

My wife and I were very pleased with the level of service Dale Mercer and his manager Rod Brown had given us this past weekend. Dale was very approachable and friendly, and was willing to work with us to find the best deal that suited us. Car buying usually isn't the funnest experience, but Eddy's Mazda in Lee's Summit is definitely doing it right.

Christian Scott

Avoid if possible, attempted to reach out and got called the next day after hours (8pm). Then they reached out and tried to treat me as if I couldn't do basic math with the "toggling" of my trade-in numbers.

Mohammad Fuad G Abdulhafeez

Good cars, good service and staff

Julee Hudson

This is a great place to purchase a vehicle from. Most friendly staff and service people around. A special shout out to Dale in the sales department, he was amazing and so helpful I would recommend heading that way first if your interested in buying a Mazda and talking with him!

Nathan Weng

Today and the past 3 days I've been looking for a car after my old Car died, will Francis at Eddy's mazda in Lee's summit MO, has help me get the best deal on a certified pre-owned Mazda 6 !!!! Thanks Will and mazda team for a great experience!

Kristi Atkins

I just bought a new Mazda 6 and I love it. Jake C. and Rod were great! I would buy a new car there again!

tim roehrick

When my wife and I bought our 2016 Mazda CX5 back in 2015 we we're treated like royalty. This was before it was Eddy's. The service department was excellent. the sales people were excellent. Today I was in there for an oil change and while waiting I was checking out the Mazda3s and 6s. I told the sales person what I was looking to spend per month and for how long. I was hoping to test drive a few vehicles and when the salesperson came back to the desk she stated she spoke with her sales manager and he told the sales person that with the monthly payment I was looking at I should be looking in the 10k range. Excuse me? What math are you using? My goal was to stay around $300/mo for 60-72 months. Doesn't mean I'm not willing to go a tad higher. My wife and I have stellar credit too. I firmly believe that I was judged based on the fact that I was dressed like a bum (lazy day off work). You lost a customer today Eddy's. Your service person also tried to sell me a $300 tune up today despite 5 months ago being told it was only $175. I really love my CX5 and was pretty excited about getting into a sedan as a 2nd car. Guess I'll have to find a different make

Cynthia Stamm

We have purchased 2 vehicles from Eddy's Mazda and were very impressed with the quality of customer service and knowledge of our salesman Jake Clinton. This being the first car my son was buying Jake was very helpful in asking the right questions to help him find the "car of his dreams" as he says. Rob the manager was also helpful as we went through the financing process. I would highly recommend Eddy's Mazda and Jake as your salesman.

Johnny T

Best car folks this side of the Mississippi! Been going there for years and will keep coming for years! I know most by first name and they call me by mine. Kinda like a family reunion everytime I walk in. If you dont buy from Mr. Trimble and Mr. Taylor then your crazy. That's all I can say. Just plum crazy.

Sam Wallace

Bought a used car from Eddie's Mazda. Although John is "bad luck", he was a lot of fun to work with. I would recommend going through these guys because of how transparent and easy to work with they were. 10/10 John thank you for your patience with me.

Alan Oliver

I would recommend Austin, the general manager, anytime you're in the market for a car. very professional and not pushy. i now call him my friend. Go see my new friend.

diana wells

This was my second Mazda purchased from this dealership. After this experience I am sure to return for my third sometime in the future. The salesman Dale Mercer took the typical stressful situation and made it enjoyable. I would recommend Dale to anyone that does not like the typical high pressure sales tactics used at many dealerships. He let us drive numerous vehicles and allowed us to make our decision without applying pressure. 100% satisfied customer and their Service Dept. made it easy for me to return for another purchase.

Joey Liscano

Work with Katie M., finance with Matt Phillips and you will walk away with the best car buying experience you've EVER had. Straight forward, no nonsense car dealing. They go above and beyond and truly create an excellent car buying experience. We went to Reed Jeep in OP and Fenton Nissan in LS, these places are jokes with clowns working for them. Thankfully we came across true professionals at Eddy's Mazda. Bottom line, if you enjoy getting ripped off and wasting time, go somewhere else, if you are like me and want a great deal with great people, deal with Katie and Eddy's.

Kim Worley

Not planning on buying a car but guess what we did! I can't say enough great things about Eddy's. We stopped by just to take a glance, our salesman was Will and he made life so easy with no pressure on sales. Very informative about what we were driving and the best thing, they offered us to take it for the weekend and try it out. We took him up on that and of course we had to have it after driving it for the weekend. The paperwork process was fast and smooth from Sales to Financing. I would highly recommend Eddy's and will return for any future auto needs.

Rebecca Foster

Husband and I were blown away with our experience. From good music to friendly staff, they all seemed to genuinely care about us. Don Taylor was top notch and Katie and Jasmine Heitz were very helpful. Austin, the GM was very aware we had been there for awhile and even bought us a sandwich down the street, even remembered no onions. lol. Sending my brother there soon to hopefully buy. Thanks y'all.

Donald Shankman

We have had a great experience with Eddy's Mazda. Chuck Miller, our salesman, has truly gone above and beyond to help us get the car we wanted--he brought it all the way up to Atchison so we could test drive it without an extra trip to Lee's Summit! That's going the extra mile (actually the extra 74 miles!!). Everyone we worked with was extremely nice and helpful, and the car is great.

josh bustamante

Bought a car from here and had it serviced as well. Extremely professional and took great care of us.

Mike H

I just went to browse and was greeted by the most polite staff I have ever met. Kevin was a fantastic help. Even though I wasn't quite ready to buy I know where I'll be returning to. Quality people, quality inventory.

Abbey Cordes

Jake Clinton was an excellent sales man! He helped get me into the 2018 CX5, a perfect family car. He was very thorough and kept me in my price range!

Will Irvin

Chuck was the absolute best salesman I’ve ever had! I didn’t make a purchase while there, but he met all of my needs and had an answer for every question of mine! Would recommend to anyone! 10/10!

Jasmine Heitz

I love my Mazda! Wouldn't go anywhere else to purchase one!

Alaina Baker

I just bought a 2017 Jeep Sahara from Lees Summit Mazda. I has super great service and am very happy with my purchase. Everyone one was great from the time we walked in to the time we drove off. Jake and Will helped us out and got me into my dream car! I highly recommend this place.

Mona Donnell

All I can say is it was a WONDERFUL experience from my salesman Nate to EVERYONE I and my Husband dealt with and of course to be surprised by my husband that bought it for me. Please give this dealership a chance!!

mary harrison

GREAT, Jake Clinton was very helpful and knowledgeable. Deal went easy. Definitely would recommend

Christi Lynn

I highly recommend checking out Eddy's Mazda. I came in here and I was very skeptical that they could get me in a different car. I worked with Kevin through my entire process. He immediately showed me what he could get me into and we went on our test drive. I was very impressed with the staff in general everyone that I encountered before and after meeting with Kevin was awesome. I didn't feel pressured at all like most dealership do. Kevin helped work out a great deal for me and got me out of a tight spot. I couldn't be happier and can't say enough good things about my experience. I will definitely come back to Eddy's the next time in the market for a new vehicle. Go see Kevin if you want someone that is going to give you the details you want to know about your future car and the safety features. He gives you the full run down. Best experience I've ever had at a dealership! I'm in love with my 2017 Mazda 3! THANK YOU!

Pepper Pancoast

Bought a Mazda CX5 and are pretty pleased with it. We had Nate, and he was pretty awesome, as well as the other sales folks. They all seemed really interested in helping us. The one thing we disliked was working with Vince in Finance. We weren't a fan of him trying to tack on extra items after we agreed on a price.

Jay Cole

Jasmine Heitz was really great. We identified a model we liked from their website. We indicated interest online. She responded to us right away, even after hours. She called the next morning to understand exactly what we were looking for and provided us several options. She was extremely helpful, knowledgeable, and responsive. I usually hate dealing with car sales-people, but she was really a joy to interact with. She knew absolutely everything about anything we asked, and all the car features. What's more, is that I trusted and believed her, which is very unusual for me in the car buying process.

Kim R

Nate and Tony helped make this car buying experience one of the best. I had been told by another dealership I wouldn't be able to get a new car for 2 more years due to some extenuating circumstances, but they helped get me the car I wanted. Check out Eddy's and ask for Nate!

Christina Searcy

The staff here was amazing! I worked with Tanner, and to be honest, I wasn’t expecting to leave with a new car that day, but he put me in one!! They are so helpful and do everything they can to help someone with bad credit get into a newer vehicle. Thanks again you guys!! Love my new car!!

Vinay Kumar

Recently purchased a 2018 Mazda CX-9 AWD from Eddy's Mazda and this was the absolute painless, most hassle-free and efficient car purchasing experience we have ever had. Ask for Don Taylor, he's an amazing Manager who led us every step of the way. He took the time to explain all the features and help me program the options I wanted. His tireless efforts to ensure complete customer satisfaction will put you at ease and in the driver seat.He is a great guy and takes great care of us every time. Big thank you to the whole Eddy's Mazda team and specially to Don.

emily dake

I recently bought my Nissan Altima from Kevin and Chuck. They both were very transparent with me, which I really appreciate. I had a couple credit challenges, so I was pretty nervous to go in, but they treated me with such respect and the financing went smooth! I know they had to do some extra work to get me approved, but they did so happily. I also loved that the manager made sure to introduce himself to me. Very impressed. I will definitely return when I'm ready to trade up!

Daughter of Tsyion

I bought a 2016 Chevy Traverse. They were very professional & nice too.

Alyssa Apley

Finding a new vehicle is such a task. It can be a tough, drawn out process. However, I was very impressed with how things are done at Eddy's Mazda in Lee's Summit. Kevin worked with me, finding the best vehicle for family. Straight, honest answers and great customer service! I'm extremely pleased with my purchase and experience. I recommend everyone to remember Eddy's Mazda when searching for their new vehicle.

Mike Baird

Great experience today at Eddy’s Mazda. Chuck was great along with the finance team on getting us in a new car today. Best part of the experience was not feeling pressured into a decision or being treated as a 2nd class citizen because of credit issues. Strongly recommend this team to anyone looking for a new or used car.

John Kant

Sales Consultant Dale Mercer did a great job finding the vehicle that fit my needs and wants. Then Finance Manager Ken took the baton and worked his magic with the banks to get finance terms I could work with given my credit situation. From start to finish, the car buying experience was top notch! The Lifetime Warranty offered by Eddy's Mazda was icing on the cake! My wife will be looking for an SUV in about 6 months, and this is the direction I'd like to steer her first!

Julie Wolf

I bought used car last week for my son. They were “ cleaning” it while we waited for the gentleman in finance. When we arrived home we discovered it had not been cleaned. We found a headband and trash in the seat pockets and glovebox. We cleaned it. Today I discovered that my personal information has been shared with local businesses in Lee’s Summit after I was assured it would remain in house. I contacted Will and he told me he would get to the bottom of it and I would hearvback within the hour. I have heard nothing and will not go back.

Little Mama

I wouldn't buy a car from this dealership if it were the last one standing. The way they talk to and treat the salesmen is unbelievable. Looking for a certain car you saw online? Beware the mileage will be much higher once you see it in person or better yet the car will magically be missing. Phones go unanswered during business hours. Gambling is okay in poker but gambling with employees emotions is not!!!

Joseph Tierney

Purchased used car, got a fair deal on the price. However, make sure to do your homework. The sales person's story on the history of the vehicle, didn't correspond with the time frame of the carfax. Dealership did do a great offer in contacting me to come back and fill the gas which was initially promised and detail the car. Much appreciated.

Marge Chapman

No sense of urgency, clueless sales people, I will never go there again, not even for service.

Brad Reinert

The General Manager Austin is great! He is playing a definitive roll in improving the dealership in every way. I highly recommend Eddy's Mazda and Austin when considering your future vehicle purchase!

Megan Storm

Had a great experience last week working with Jake Clinton and Shelly Martin. Was looking at something for my daughter, would definitely recommend to a friend. Friendly, easy to work with!

rice tracy

Service and sales were fantastic. Daughter played Xbox while we waited.

Naia Saqui

The Best dealership I’ve ever been to, my Dealer Jake Clinton was easy to work with very pleasant and very professional...I would refer anyone to visit and purchase a vehicle with Eddy’s Mazda of Lee’s Summit any time. Thanks guys...your the BEST!

James Giese

Eddy's did a great job taking care of me. Look for Nathan Johnson if you're in there. A great people person who cares about finding what his customers are looking for without being pushy or shifty. He's an honest guy, and the rest of the team seemed so too. I bought a CX-5 from them, and chances are I'll be visiting again in the future.

Jon Svoboda

I worked with Dale Mercer while looking for a vehicle for my girl friend. He was very informative and helpful with the car buying process and answered any questions I had. I also had the pleasure of meeting Austin Duree while there as well and I couldn't imagine why anyone would go anywhere else!

Uzair Ahmed

Bought my first car with ease thanks to all the hard work that salesman Dale Mercer put into the process, along with Financial Manager Rod's assistance in getting the best price. Super nice and helpful guys, highly recommended!

Thomas Crow

I brought my CX-7 in for service due to low idle, continuous check engine light and stalling. Service Manager Al Bisig and Tech Matt Gilmore reviewed my symptoms and discussed options. Matt suggested cleaning the throttle bore and changing the thermostat in conjunction with a much overdue tune up and my car now runs like designed. All of this was done for several hundred dollars less than I had anticipated. Which is exactly why I come here for service. Thank You Gentlemen.

Jeff Johnson

Outstanding service department. High quality and honest, highly recommend

JoshuaJared Cadorna

First time buying a new car and the staff was so friendly and understanding. I bought the Mazda 3 Hatchback touring 2018 and I love it so much!! Thanks Eddy's Mazda you da best! :)

Jackie Barber

My experience at Eddy’s Mazda in Lee Summit was awesome the staff was friendly and nice! Quinn and Bret went over and beyond to get me in the car that I wanted ! Anyone looking to buy a car I would highly recommend you stop by!

Florence Panzner

What a great team Jake C and Will are. I wasn’t sure what I was looking for but Jake was friendly and helpful. I would highly recommend Eddy’s to anyone looking for a car.

Katharidinaus Audrastielás

We needed a vehicle in sort of a hurry and didn't have any money for a down payment. So we were attempting to procure a loan to cover the cost of a vehicle, any vehicle. I eventually decided to try an auto loan website which led me to Eddy's. We decided on a car, but couldn't pay any money down right away. They were willing to work with us and the service was very strong.

Andrew Wagner

The communication from the service department was pretty sloppy, but when I came to pick my car up the Floor Sales Manager, Willie Francis, did a tremendous job of helping me out despite the fact that the service department employees were all gone for the day. Even though handling service payments and checking out service clients wasn't his main thing, he handled the scenario professionally and didn't complain. If more employees acted the way this man did, the GDP of the USA would nearly double. Despite the aforementioned sloppy communication the service was completed accurately and the price was probably fair for the work I had done. From start to finish everyone was friendly.

Maya Mae Woodard

Wow, where do I start? First I would like to say thank you Kori Kindred for working so hard to get me approved. My first impression of you was wonderful, hard working and persistent. Woman to woman, I said she will take care of me. Three days later I came back to her to tell her my driver side window won't roll up. I asked for her because I had an issue with the car and when she saw me she behaved like I was an unwanted pimple on picture day. I finally got someone to get the window back up. But 3 weeks later, "after" the sale/commission, I still can't get the window down now, verbatim I was told, "Sorry you are having issues, you may have to pay to have your car looked at", blackmailing my purse for sure. I asked why, and I am told it might have been an 'as is' sale, my window worked perfect when I rolled off the lot. OOOKAYYYYY, my driver side window won't roll down, so this is definitely an invitation for my car to be burglarized "especially since I work 12 hour shifts at NIGHT, now that I get you to get it back up it won't roll down!! And on top of this terrible news, I called and was told someone would call me back, THAT was in September of 2017 that never happened. My window still won't work 9 months later. Lesson learned, it really is all about the $$ and not great service. Still I wish you well, being upset only hurts me again, O. Woodard

Bernice Jameson

Comfortable atmosphere and even better service. Better than their next door neighbors at Nissan. 100% better

Shyla Criner

Love my car got a super great deal. The staff were awesome to work with. I hope I continue to have positive experiences with this dealership as I look forward to dealing with them in the future.

Jamie Palmer

Had my car serviced here with no problems! Honest people. I wasn't sure if my breaks needed changed and instead of just telling me yes like some places I've been to, they let me know I still had a little life left. I had a long trip coming up and was reassured that they would last no problem!

Vickie Harris

First time visiting Eddy's Mazda. Had a wonderful experience with sales person Devin Atchley. Devin didn't apply heavy sales pressure, but was insightful, professional, and had a great understanding of customer needs. I will definitely look to Eddy's Mazda for future auto needs.

Ilya Vaysberg

Perfect customer service without ever walking in. Corresponded with me over text and phone since I live a bit far to get me the best price possible without being pushy. They really go out of their way to accommodate, shout-out to sales manager Tony. Would not go anywhere else for my next car!

Herbert Tanton

Awesome team of people that want to do their very best for you! Set me up in the Jeep I wanted and worked extra hard to make it fit my budget! My lady is headed there next month for her truck! 5 star all the way

Jacob Azinger

Robert Q. was great to work with on buying a new MX-5. All the sales staff were very friendly as well. I highly recommend Eddy's Mazda for an enjoyable car buying experience.

Carmen Gonzales

I had a very good experience with my team! We fill we get the best offer after we were done. Thanks everyone for making it happen!

jason Geer

They fixed my recall faster than I could walk in the door and sit down was very impressed with the service

Lucy jones

They are the best!!!!!. I didn't believe I would have walk out of there with a car. But I did. I had got the 2013 Nissan leaf. And this people really, I mean really help me. And I am sooooooo thankful. I have a new car!!!!!!!!!!

Brittany Randall

All the staff at Eddy's Mazda were more than helpful and awesome to work with for car buying needs. I am from Wyoming looking to buy a car that they had in their inventory and I was amazed at their willingness and patience to work with me even with being out of state. They kept good contact with me throughout the whole process and even well after. I highly recommend this dealership! I do want to add all the people who helped and were super nice, Jasmine, John, Carrie, and I do remember a few others that I talked to as well I just don't remember your names! :) Hope to purchase another car here in the future!

kendra rivers

Night and day different than we bought our first Mazda here. Austin has done a great job of cleaning house and ridding from the greasy salesmen of the past. Save yourself time and ask for Austin, he is fair and will do his best to help. Much improved Eddy, great job!

Beth McIntire

We went to this dealership because they had a Yukon Denali, oddly enough, that we had been looking for. I called to make sure they had it and spoke to Quinn. He said it was still there so we made the drive. It's about a half hour or so from us. Quinn had the truck pulled up under the covered area as it was sleeting and snowing. He met us at the door! We did some paperwork then went for a test drive. Quinn is kind and funny and good to talk with. We loved the Yukon but the deal was not meant to be. However, while we were dealing on the Yukon, we looked at the Mazda CX 9 Grand Touring on the showroom floor. It was impressive enough to catch our attention so Quinn was kind enough to bring up a white one (our original color of choice). To our surprise, we really enjoyed the ride and features on that car. We've never owned or driven a Mazda. Ever. While speaking with Quinn we kept eyeing the black one on the showroom floor. So we bought the black one! Working with Quinn, Tony and Bret was a pleasure and we feel like we got the best deal they could do for us. I didn't get cards from all the great people we spoke with, but if management could please let everyone there know how much we enjoyed speaking with everyone. The gentlemen who were helping clean up the car were super and explained to me about the cars transport and protection during transport. We'll pick up our new car in a few days. The drive out is worth it. Make the trip if your thinking about a new or used vehicle. You won't be disappointed.

Bryan Forste

My car needed replaced and Nate J. found the perfect vehicle that would also fit my budget, all while making the process painless. Every staff member I enteracted with was friendly and helpful. This is my second purchase from this dealership and it will not be the last.

G. Mathis

I have bought an embarrassing number of new cars over the past 30 years, sometimes trading in an old one for a new one in less than a year. I very seldom write reviews, but I want to give a shout out to the salesperson I dealt with yesterday, Nathan Johnson. Nate was excellent. He was low-key, attentive, and efficient. He immediately picked up on the fact that I knew exactly what I wanted, and what I didn't want, and he soon had everything squared away. Jennifer Pommer came in to close the deal, she was very pleasant to deal with. Jacob Edson handled the paperwork quickly and efficiently, and I drove away from the dealership in another new Mazda. Also thank you to Jasmine Heitz for her assistance. I highly recommend Nate Johnson if you are thinking about a new vehicle purchase.

zachary links

Went to test drive a car and we met with the Salesman Devin. This dealership has to be the most professional one i have ever been in also they really care about what you want and the needs you are needing. They matched us with the perfect car and even though we were just gonna test drive and come back later to buy one. Well we walked out with a brand new CX-5 with no doubts that we made the wrong decesion