I brought my car in for a flat and was informed that the front suspension would also need replacing. Once the work was done, I picked up my car only to find that the interior electronics no longer worked (i.e. power windows, power looks, sunroof, overhead lights). When I brought this to the attention of the staff, I was quoted $124 per hour for diagnostics. Having already paid $1,200+ for parts and labor, I found it grossly unprofessional that a vehicle could be returned with fewer working parts than when it first arrived at the shop.
However, trust can be rebuilt and I was contacted by Tom who asked how they could make this situation right. I informed them that the lowest expectation I have is knowing why it is something isn't working. Parts and labor cost money and it was not the repair and maintenance service that had left me dissatisfied; it was the service to the customer. I brought my car back to the shop and, as I understand, a specialist was consulted at a nearby location that was able to resolve not only the symptoms, but the underlying cause as well (a repair I had been ignoring).
Having picked up my car this morning, I can confirm that everything I pay attention to works and Tom, Jamie, and all the staff at Youngstedts have my gratitude. Upon seeing a poor customer experience, they acted as true professionals with both mechanical and personal services to offer an excellent solution to their customer. It is my sincerest hope that a next visit to this location will be reminiscent of a location that values both their customers and their services.