Less than a month after buying my brand new 2018 f150 I decided to get a fast pass membership at Wash 'N Roll. I went through ten or so times. The wash always felt/sounded a bit rough on my vehicle, but figured its a nice establishment and many other vehicles go through so it must be fine. After getting home from the last wash I noticed paint damage all the way across the front lip of my hood. After finding that I inspected the rest of my vehicle to find major scratching around the antenna and deep scratching on the roof. Minor scratching was found on every lip of the vehicle and on the tailgate as you would expect from a wash with brushes. I headed over to the wash the next day and a nice guy gave me a damage report and took pictures of the damage to pass along to the general manager who was not in that day. On Monday I met with John, the manager, so he could look over the damage in person. This 30 minute to an hour meeting was not especially pleasant as it started by him stating that if you have a hitch on your truck the wash is made to not touch the tailgate, although my detachable hitch just happened to be on the truck when it typically wasn't. He mentioned a few times during the end of the meeting that he is not sure what could have happened to my trucks paint for the 24 hours it was gone from the wash, although the damage was a textbook definition on what excessive damage from a car wash would look like. We went back and forth looking at their less than high quality cameras. Eventually, we concluded the meeting and John called back after talking to the owners of the wash and apologized for acting in an abrasive manner. He sent me information for their preferred auto paint shop and had me bring my 4 month old truck to get its paint fixed. The reason I gave the wash two stars is because I am satisfied with the shop they sent me to and although the meeting with John was less than pleasant I'm satisfied with the owners decision on taking responsibility for the damages Wash 'N Roll caused on my new truck. Enter at your own risk and be sure to take pictures of your vehicle's paint before every wash and after your wash is completed be sure to check your vehicle for damage before you leave the property. The photos are from the day after the last wash right before I headed over to fill out a damage report.