Update: based on the response below, they clearly don’t understand the issue. I get the refusal to accept liability approach as it sets a bad precedent financially for the business and that’s the right of the car wash, which I understand. The problem was how the manner was handled. Complete denial from before they even saw the problem, a refusal to provide and escalation avenue and ZERO effort to at least ease the situation with no substantial communication on the “inspection” other than they had no other problems that day and they looked at the equipment. My advice to this business is focus on customer experience and be the best at it. There’s lots of competition in town that do it better without accepting liability for damages.
Original review: I left the carwash with a damaged windshield on a new car less than 6 months old. I had it looked at by a window repair expert and he believes that the blowers had debris in them which pocked my windshield in multiple places. The carwash management guaranteed that it could have never happened there, refused to provide information that would allow escalation of the issue to the GM or owners, and never offered any rectification, not even a refund of the $20 I paid for that wash. The matter was not handled in a good way and I will not return. Belfonte is a famous local brand run by a local family who sells dairy products as well and I'll boycott those products. Poor customer experience, poor accountability on behalf of the business. There are many local carwashes that offer the same service for far less than the $920 this wash will end up costing me.