We have all the opinions of real people who consume the products of Billion Auto - Hyundai of Iowa City (Car Wash) near to the state of Iowa.
As of day the firm has a rating of 4.7 over 5 and this rating is based on 342 reviews.
As you can read, it reaches an reviews average is basically the best, and it is based on a very large number of scores, so we can say that the score is very accurate. If there are many people who bothered to evaluate when they've done well, it works.
As you know, we don't usually bother to write reviews when these are positive and we usually do it only if we have had a problem or incidence...
This Car Wash corresponds to the category of Car dealer.
Great staff and comfy waiting room. Good communication. Will be back for oil changes.
My car had an alignment issue and there was a recall. They were very accommodating and got the car fixed
We have met Ricky, Devon, Ray and Bill. Very helpful and courtious.
I dropped in to have a bulb replaced and had Buddy in the car. They weee quick and were great with Buddy
Ray Lopez was a pleasure to work with,real down to earth guy. Financing was AMAZINGLY fast! I have bought alot ot cars and this was the fastest yet!
Sid, Mike, and the rest of the team at Billion Hyundai were great! I was able to shop for a car at my own pace. There was no pressure to make a sale and no assumptions about what I would want in a car. When I needed answers to questions, Sid either provided them or brought the right person to me. I highly recommend this team to anyone looking for a car.
After hard negotiations we came to terms. I can't thank my sales guy Clinton for everything. The 2014 Ram Longhorn Limited was everything I hoped plus more. Was a great experience. Thanks again.
The team was very helpful and communicated with me every step of the way. Not only was my primary issue resolved, but they went above and beyond to ensure that my car was returned to me in tip top shape - car wash included.
No pressure and good prices. Got a nice Santa Fe sport
Service shop is always quick, always courteous and after a short stay in their clean and comfortable lounge watching Kelly and Ryan, Bill gave me a detailed and prioritized inspection report. There was no pressure, and I was able to schedule a follow-up appointment two days later for the maintenance work. The only thing negative, and not enough of a detractor to lose a star, is that both days I was trolled by the same sales person. He enters the area to ostensibly get a coffee or water, makes small talk, "how's it going", "what brings you in today". Then he buddy's up next to you, "what kind of car do you have?" Followed by, " have you seen the new 2018's?" Just ridiculous.
Great experience buying a vehicle. No high pressure sales, rather people just guiding through the process. Trust these guys!
I bought a new vehicle Saturday from Dawson and I love it he was very knowledgeable about it and what all they had to offer that was within my budget I almost left without buying because the trade in value they gave me was below what I was willing to except but the Manager came out and asked if I would be ok with taking it to the other Billion Auto outlets they had around and I did not honestly think he would come back with a better number but he surprised me and came back with a number just below what I would have got if I sold it out right better than I ever thought I would get with a trade in I am very happy with my experience with them I will recommending them to anyone I know that is looking to buy a new vehicle and I would come back again if I ever need to buy another vehicle.
Amazing service department! Always go above my expectations. They are great at explaining issues my car has and the best way to keep my car running in the future.
Always courteous, helpful & personable service.
Our car always serviced on time and service writers always keep you updated.
The guy's( Colby&Mike) at billion auto are awesome. Very helpful and friendly. Went out of the way to help me with my car purchase. Will recommend to more people.
Had the right car I was looking for. Devon is an awesome salesman. Edit: Car has had various issues, including too much dirty oil, even though it was new.
Awesome experience! They stayed a little late for us as I was riding into Iowa City on RAGBRAI. Paperwork went quick and smooth.
Excellent knowledgeable friendly does not overcharge.
I highly recommend Billion Auto Hyundai, they have the nicest staff you could ask for. My new SUV was having issues which I purchased from another Hyundai dealership who was not kind (I wish I had purchased it from Billion Auto Hyundai). I will be taking my vehical to Billion Auto Hyundai for now on thanks to the amazing staff! Best service around!
Love the service! Always polite and helpful.
We had stop at two other Billion dealership and had explained what type of car we were looking for and they kept trying to get us to purchase a different vehicle outside of what we were searching for. Then at a half hour to closing time we came over to Billion Hyundai said what we were looking for the gentlemen that had grabbed a license plate and took us thru the lot. He took us right to a car we were looking for and in our price range. Took it for a test drive and loved it said we want to purchase the vehicle and by that time it was closing time. Sales writer and the gentlemen helping us had no problem staying late. We found an agreement on financing rates. They wasted no time on getting paperwork ready to sign and signing was just as quick it seemed. Billion Hyundai in my opinion was not pushy to get us to look at vehicles out of our price range and they were very friendly. Highly recommend this dealership.
After my engine blew up my car was towed here. They were all very helpful and diagnosed the problem within minutes. They helped get me a rental car and loaded my things into their shuttle. The driver even stayed at Enterprise rental to help load up my things into the rental car. They put in a new engine and when the work was completed, they put my car on a transport truck and delivered it to California. I was kept informed about my car during the 3 weeks it was gone. Billion Hyundai made a bad situation as least stressful as possible. I would highly recommend their company. Can't say enough positive about how Billion and Hyundai stood behind this recall issue. I am grateful to have my car back. Joy
Wonderful staff - very helpful and not pushy!
Billion Hyundai took extremely good care of me and my family. I noticed I something wrong with my control arm and needed it towed. I live in Illinois and was in a bind the day before the Fourth of July. Billion noticed the control arm was a recall. The recall failed. Therefore the service technician was able to show the recall failed and I did not have to pay a dime. It goes to show there the service department went above and beyond taking care of a customer instead of hammering me with a cost. Great service.
In early! Friendly service! I didn’t have to wait very long!
Excellent dealership to buy car from. Also, a good service department. Very professional staff.
Great pricing and the guys were great to deal with. I had a ton of fun buying my truck there.
A pleasant car buying experience.
We received excellent service and education on purchase of new vehicle. We anticipate the same great maintenance of our car when needed.
Billion is the best I would recommend to take your car there a 10 rating
Service was very quick and thorough. I really appreciate the care given to my car. Techs are very professional and friendly.
The service team is friendly and efficient. Every time I have scheduled an appointment, they were always ready. Bill was wonderful about making sure I knew what the problem was and making it easy yo obtain transportation as I needed.
Very professional and efficient!! Bill Scharf was extremely welcoming and just awesome overall. I felt like my car was in the best of hands! Would 100% recommend. Thank you!!
Employees were polite and helpful. When I have my oil changed at Jiffy Lube they vacuum the interior. It would bd nice if Billion did that too.
Absolutely no service after the sale. Made multiple calls to my salesman, he was always with a customer, left messages with others never a call back. Once I talked to my salesman he seemed like he didn't care. Thanks Colby for nothing. Instead of writing a response to my complaint you have my phone number you call me, I think I've called you enough.
Great experience! Never had such an experience before specially at any service departments! I thought I would never drive my car again but with Bill scharff at Hyundai billion is where the difference is! Great work and great people. They made sure every single part the touch is working with no issue and from the first time! Honestly, above and beyond! Thank you so much.
I just say enough about how Bill Scharf and the Billion Auto - Hyundai of Iowa City Service Department provides both excellent advice and service. For nearly three years I have driven 34 miles to Hyundai of Iowa City to service my vehicles even though there is a Hyundai dealership only 3 miles away.
Took my Hyundai to Billion to check out a noise. It took about 5 minutes for them to diagnose a minor problem with a broken clamp and about 20 minutes to get me out the door with a freshly washed car, a warranty update to the computer and my anxiety gone. The noise was gone too! I really like their combination of friendly and professional
They replaced my warranty covered speaker so quickly- I was very impressed. The shuttle service was excellent-no waiting at all to be picked up after work. Thank you!
I appreciate seeing the same trusted people each visit. I feel free to ask questions and it’s clear that my car is cared for by experts.
They take excellent care of our car and always give us a loaner to go shopping if it takes a while! Very friendly people!
The staff at Billion Hyundai in Iowa City was absolutely wonderful!! Mike and Devon were very thorough and got me into a new car with no pressure. I would absolutely put them first for my next vehicle purchase. A very top notch dealership!!
Professional. Knowledgeable. Efficient. Personable.
The price is amazing for an oil change, full senthitic, no better price anywhere, and hands down 5star customer service
Had a very positive experience at Billion Auto - Hyundai. Just needed a routine oil change + 60K mile service and they did it up right. My car is running very smoothly now, looks great, smells nice, and the team was super friendly and helpful when I entered. Cannot recommend enough!
Very professional and are willing to work with you too get the vehicle that is right for you
Your service is unsurpassed!! Bill as your service coordinator is the BEST!! Even as busy as he was the other day, I saw him take the time with a customer the was difficult to understand. He showed patience and kindness making sure the customer understood what would be done and if he could accommodate his additional request, even as busy as they were. (He had asked to have an oil change done in addition to his other concerns) Bill is a true asset to your company!!!!! I drive an hour and a half to get my oil changed Nd tires rotated because of your service. I know your service prices are great and I am always treated with respect. Thank you to all at Billion Iowa City Hyundai. You are greatly appreciated. Terry Kraus Keokuk, Iowa
Service Center = 5 Stars; consistently fast, friendly. Sales = 2.5 Stars; limited selection, unmotivated salesman, and contentious manager. We were offered a great deal on our trade by a competing Hyundai dealer and thought we'd give Billion a chance to beat it since they're local. They offered $2,500 LESS for our trade. I told the manager if they can meet the competition's offer, we're sold and done shopping but he said no. No loss for us, but it seems his bad attitude got in the way of a sale.
Every time I've brought my cars into Billion Hyundai I am greatly satisfied with their superb service and professionalism. I am a California resident and my daughter goes to college in Iowa so it's great to know that this dealership has given the ultimate service support for my daughter whom is new to the area. Love , love, these wonderful people!
I have a few issues I'd like to mention: 1. I called to inquire about the warranty on the vehicle that I had purchased a few years before and the customer service representative basically treated me like an idiot for asking a valid question. 2. Then I looked in the trunk of my car and found it wasn't equipped with a spare tire (who doesn't give someone a standard safety feature like this??? Apparently if you're abandoned on the side of the road you can just hope you have a phone with you. Didn't realize this was something I had to look for when buying a car)--more of a manufacturer issue, I understand that, but still. Sales people should mention it. 3. When I bought the car I bought a warranty for the exterior of my vehicle. I was told it was for car door dings or scrapes. I was also offered interior warranty for the fabric, which I declined. I worked at the mall at the time and the door ding protection sounded great! So I signed. Now I come to find out they misrepresented the warranty, it's just if the paint loses its shine. (Who would buy that, honestly.) I was charged for both warranties and was lied to about what the first actually covers. I was told door dents and it's now not covered. Now the "deal" the guy offered today is to fix one of the dings for $100, which sounds like a pretty terrible deal when I paid so much for a worthless warranty. The original salesmen should be ashamed for lying to get an extra sale and adding something I declined. I know part of it is on me for not reading the fine print but companies should be honest. Shame on you, Billion. I'm never coming to you again, not even if it's a better deal. Your true colors show in these interactions. I won't be surprised if in a year I find another issue with how you sold me this car. Shame.
Best experience at a dealership! Everyone was very friendly and helpful! My husband and I would recommend everyone to go see them at Billions Hyundai. We love our new Santa Fe aka Ole Silver!!! Go and test drive one today!! Again that you ALL at Billions Hyundai !!
Thanks for a great buying experience. Brandon, Ray and Mike where great!
Went in for an oil change and the service was fine, took a little longer than the estimate but everyone was nice and friendly. Overall good experience, I liked that they did include a wash for me as well.
Service Advisor Bill Scharf does a great job explaining the work and recalls. Always genuine about his concern for your vehicle and his appreciation for you as a customer.
Everyone is extremely helpful and courteous at all times!! They have been great and have always went above and beyond to meet my needs!!
I have had nothing but exceptional customer service at Billion Hyundai over the last 3 years. I would highly recommend them.
Just bought a new Elantra sport from Ray, super nice guy! Would introduce my friends and family to this dealership, 5/5.
Zach was awesome! I had a nail in my tire and he worked my car into a busy schedule to get it fixed in a timely manner. He also set me up with a shuttle to work. I really appreciated the way he went above and beyond to help me out. I’d highly recommend getting your car serviced here!
The staff is very friendly and did a great job fixing my car after being hit. When the air conditioning had a problem they worked diligently at finding the issue and getting that repaired as well. They were always professional and courteous and went above and beyond to make sure I was happy with my experience at Billion. Thank you, Parker and staff, to make sure my vehicle looks and works great!
I have thoroughly enjoyed working with the sales and service at Hyundai of Iowa City. I have found all involved have been extremely helpful and patient with me. (Not always an easy task) In the last four years I have not been disappointed by service. Bill has worked me in and taken care of my needs and schedule. My wife and I put on many miles with a crazy timetable. We depend on our vehicle and the comfort it affords. I could go on and on. Now being on our third Sonata I understand... buy three and the forth is free, ha ha. Thank you Iowa City Hyundai for taking care of us.
Always a great experience at the Service Center! I wouldn't go anywhere else!
Fast efficient friendly service. Completed service work early. Excellent staff.
I would like to thank my sales consultant Ricky Crawford for the excellent job he did with answering all my questions. He was extremely knowledgeable about the vehicle I was interested in and he WAS NOT 'pushy' or aggressive in any way. He was extremely courteous and treated me with respect. I would HIGHLY recommend him to anyone that is interested in a new car. I was very impressed with his performance. The sales manager Ryan Burkhart was also extremely polite and easy to deal with. These guys care about the customer and are not aggressive with their sales approach. I will definitely send anyone I know that is looking for a car to them. Thank you so very much Ricky and Ryan for all you did to facilitate the purchase of my new Hyundai. God bless you both...
Very friendly, knowledgeable and not pushy. If something is going on with your car, they'll tell you and lead you down the path to get it fixed. If everything is good, they'll tell you and won't try to sell you anything you don't need at the moment.
Billion Auto Hyundai service these people are the best! Thank you for such great service.
Great customer service and really nice building!!! The service staff is awesome ! I loved all the Holiday Christmas outfits!!! Very pleasant
Billion has great customer services and all around employees are very friendly and helpful!!! Not only did they provide a great deal they were quick by being prepared and knew how to make the experience good and not long an boring. They went out of thenway to actually meet and deliver my car as I needed. Thanks, Mark Reyes
Colby was a great salesman. If it wasn't for him texting me the next day after not getting to number I was looking to get to the day before, then we wouldn't have made the purchase. Colby worked hard to get to the number I was looking to get to and in the end we were able to.
Love, love, love my Hyundai service team!! They make sure my vehicle is performing at its best!
Bill Scharf was great to work with! Very welcoming and did everything he could to help me out! I appreciate it! There were two other employees, however that weren’t the same. One was working the cashier desk, the other was in the garage. Neither were very friendly... I still recommend Billion Auto though! It’s a good thing Bill works there! Haha
They quickly did my oil change and were nice. A guy told me about a product I might like too
Everybody very patient and courteous..great experience
Great service. Everyone was very professional and laid back. Didn't have a spark plug in stock, so I thought about 4 stars because, c'mon.. It's a spark plug. However, they pulled some strings, got me a nice loaner out for the night, and I was back in my vehicle the next day. Would go again.
Zach is super kind and helpful. I brought my car in to have a few recalls taken care of. Time was a factor for me, so Zach gave me a great loaner car to use while they remedied the recalls. When I returned to pick up my car, it washed and ready as promised!
Took really good care if me and they help me alot and are really nice people
A great place and nice customer service
Thank you for getting me in and out so quickly. I was running a tight schedule and I appreciate the hurry up.
Colby Brecht was a friendly and very knowledgeable sales agent. He answered all our questions quickly and efficiently.
Very helpful and knowledgeable about their jobs. I love that place
Tom and Ray were amazingly awesome...I flippin love Billion Auto
Best experience ever! Colby and the team at Billion HYUNDAI made the purchase of our Tucson easy, quick and with NO pressure! My husband and I highly recommend Billion HYUNDAI in Iowa City! :) (And I love my Tucson!!!)
Bill was awesome to work with. Gave great feedback and was prompt with answers. Took care of vehicle as if it was his own. Will continue to do business with them!
The salesman was great but the manager was aggressive and rude
I know I’ve left multiple reviews, but once again Bill Scharf exceeded my expectations! I won’t take my vehicle anywhere else for service. He makes it a point to come visit with me when I come in, even if he isn’t my technician. He has amazing memory and even noticed I put new rims on my Santa Fe. The littlest details don’t go unnoticed. As always, he makes my experience at Billion Hyundai quick, easy, and painless. I would 200% buy Hyundai again just for the great service experience in Iowa City.
The staff were friendly, helpful, professional, and not pushy at all. I have been researching and test driving vehicles for over a year. Nothing turns me off more than a pushy salesman and I have walked out in the past from dealers that I felt were only interested in making a sale. I did not feel that way at Billion Hyundai in Iowa City. The staff were patient, knowledgeable, and gave me time to process what I did and did not want. All of the staff went above and beyond to accommodate me especially in searching for just the right color and features I wanted. I highly recommend them. A special thank you to Ray and Sid that worked diligently for me to find just the right fit for me.
Service team went above and beyond what I expected. Friendly, professional service had me impressed. I’ll definitely be a returning customer.
Josh Hilty was very instrumental in the purchase. Buying a car over the phone is always a little hairy. He was prompt in returning my calls, once even at 8:05 in the morning.
Colby went above and beyond to help me, so far I'm very very happy with the service I recieved
We had an excellent experience buying our new 2018 Hyundai Sonata from Colby at Billion Auto inIowa City. Score. 1000. So excited to be driving this beauty!
We worked with Billion Kia. Rowdy was great help. I have been using their service department for the last 2 years. I never get surprised with last minute hard sale add-ons. I can go get my oil changed, if they notice something they let me know so I can budget for it. The Nero has been a fantastic car, a little hard on my ego but it's not a minivan
Courteous service - good job, Zach handling the early morning “rush”!
Another top notch experience with the folks at Billion Auto ! Getting ready for a trip and I wanted to get my vehicle looked over. I trust these guys to give me an accurate account of the situation. Thanks Billion Auto...!
Great service. Friendly, honest staff. It’s always a pleasure to deal with the service and sales personnel at Billion Hyundai!
Always a smile, even early morning! Courteous, friendly customer service, both Bill and Zach.
Got in same day for headlight change with a lift to work
I was a little disappointed that I booked my appointment on line, called a week before to confirm the time, only to arrive today and I’m not even in the system. I had to wait longer, which threw off my day. Otherwise service was good.
DeVon is literally the best. Thanks for my new whip man!
Billion Auto jumped through hoops on a Saturday afternoon when we were headed to a Hawkeye football game. Our Hyundai Sonata’s engine blew as we were about to pull into the Billion Auto lot. The employees came out and pushed our car up to the service department to get it off the street. The sales manager told us not to worry about the car and got us into a loaner car within a half hour and got us on our way to the football game. Being from Des Moines it was such a stressful time, but Billion Auto managed to relieve our stress and we were able to enjoy the rest of the day. Our Hyundai’s engine was replaced within two weeks and we couldn’t be more grateful for their friendly and helpful service.
The service is quick, professional, and thorough. The personnel kept me informed of findings and progress and the waiting area is stocked with coffee, cocoa, water and fruit. Great car repair experience!
Our salesman Josh was excellent . He was extremely courteous and very helpful. We were treated with such respect by everyone we delt with I would definitely recommend him and the dealership.
I have been taking my Hundai Santa Fe here for four years now and I have to say I had great experience always. The service center’s team has met or exceeded expectations on every visit. Special thanks to the manager Bill Scharf for the quality and speed of service.
Awesome super friendly people!
Billion as a whole is amazing! I have purchased four cars/trucks from them and have always been ecstatic with my experience with them. Ray at Billion Hyundai was awesome! He was very patient with my boyfriend and I. He made sure we understood the whole process and happy with our purchases. I will not go anywhere else!
Great service. Friendly folks that try their best to please their customers. Smooth transaction purchasing my new Hyundai.
Swapped out snow tires, put on the performance tires and got the oil changed. All before lunch. As usual, top notch work.
Amazing & Wonderful customer service! I was in and out. Sid, Mike and Kolby answered all of my questions and I was very impressed!
We had engine trouble during an interstate trip. A part had to be ordered to get car fixed. The service department, with special mention to Bill Scharf & Nick Wellman, did an excellent job in getting our issue resolved in a very expeditious & professional way. Thank you!!! Abel & Fe Coronel Prospect, KY
Lovely experience helped me get the car I wanted very helpful
Nice customer service.
The service department personnel were very helpful in getting our 2017 Hyundai back on the road so we could continue our 1,350 mile journey back to Texas. Thank You very much. You deserve a medal!
Always quick and friendly service!
I went in for a few recalls on my car, and from the time I dropped my car off to the time I picked it up, Bill was awesome! He was friendly, kind, informative and had a smile on his face the whole time!
It was easy to setup my appointment to get work done on my 2014 Sonata. They were very friendly on the phone when I called, and while they made a suggestion on an additional repair, they were not pushy. When my wife was in the office, their "goodies" were all out while she was waiting for the shuttle. My car had some other obvious repairs needed (Example: large crack in my windshield) and they did not quote that repair/suggest getting it fixed at all. They did quote some other repairs (replace AC, $330+) but clarified that it wasn't an immediate dangerous issue. They were flexible with my wife on her schedule of dropping off my car and picking it up. They were friendly when speaking with her and getting her on her way when the car was done. Our last visit there was a lot more rushed, and they were less helpful with the repairs needed/completed. Vastly improved for this visit. I'll likely continue taking our vehicles their for work to be done.
I would not recommend this company at all. I contacted them in regards to one car I was interested and set up an appointment to see it the following day. Around 2:00 pm on the day of the appointment (which the appointment was at 4 pm) I looked on the website to see the car again and it was not on there. I then emailed the sales person I was set to meet to see if this car was still available, waited an hour and no response. 3 pm roles around and I email yet again asking and finally get a response stating that it wasn’t. This is very poor customer service. 1) I had to reach out to see if it was available which means they would have let me drive 45 minutes and show up to an appointment to see ONE car and it not be there. 2) they said it is 1st come, 1st served—which I understand, however, had that been said I would have gone at 8 am right away. 3) if you have an appointment to see ONE car they should either hold it or inform you that they can’t—especially when coming out of town. 4) I contacted a manager to discuss this and they stated the sales person worked at the other store in Iowa city and would have that manager call me in a few minutes— which never happened. They say they value customer service, yet all of this leads me to believe they don’t.
We needed a second car with good price, great reviews and ease of purchase. Billion delivered on all three. We worked with Sid Greiner at Billion in Iowa City. He listened and really paid close attention to our requests. We found the experience to be very pleasant. Sid and the rest of the sales staff At Hyundai Billion get two thumbs up from this customer. Thank you, Billion!
Keegan was real easy to work with told him exactly what I was looking for and wanted and with a little work got my truck I wanted definitely recommend this place
The salesperson picked me up from a different location other then Billion Auto for a test drive. We then went to Billion Auto picked up a different car to test drive and I was dropped off at my original pick up point. They made things very convenient for me that day.