I've been a customer here for years and I am sad to say that I am completely disappointed with their service. I've had them change the oil in several different cars I have owned and in the past, if I had any issues, they had no problems addressing them.
Here lately, they have refused to admit wrong doing to the point of blaming me for asking them to do the work THEY recommended I needed done. On my 2004 GMC Envoy, they suggested I change my serpentine belt. I agreed to let them do the work and less than a week later, the belt THEY installed broke and ruined my water pump. When I returned to them to inform them of the issue, I wasn't asking them to pay the repair cost of the water pump I needed to install as a result of their work, I simply want them to refund the money I paid for the service they did on my car. I was told it was my fault for agreeing to let them do the work they suggested.
The previous management would have handled this in a more professional manner. I didn't think I was asking for anything unreasonable.
I took a newly acquired car to them to change the oil and to have them check the fluids. I knew my air filter needed to be changed but wanted to see if they would tell me about it. I checked it before I left home so I knew it needed to be changed. They told me the air filter was fine and that it didn't need to be changed. I looked under my car to not only find that they did not even check the air filter, they didn't replace splash shield properly when they removed it to access the oil filter.
I have been disappointed in the decline in the service over the years and will be taking my cars elsewhere. I love their car wash but I'm more concerned about my engine than the exterior. I would NOT recommend this establishment to anyone for servicing their car.