You will be able to see the opinions of real people who know the services and products of Pro-Clean Car Wash & Detailing (Car Wash) in the area close to the state of Illinois.
At this moment the firm has a score of 4.1 over 5 and this score was based on 225 reviews.
As you can see its rating is quite positive, and it is founded on a very high number of scores, so we may be pretty sure that the evaluation is very credible. If many people have bothered to rate when they are pleased, is that it works.
You know that we don't usually bother to write opinions when these are correct and we usually do it only if we have had a problem or issue...
This Car Wash belongs to the category of Car wash.
Paul simpson has great customer service skills he always makes me feel welcome when I'm at both qc locations.
Special thanks go out to Paul for making sure the inside of my car was clean and vacuum right the frist time . I'm very picky but he went out of his way make sure it was done right .
Was here to get my wife's vehicle cleaned while she was at work and it was one of those days where it got nice towards the end of winter and snow was almost gone and melted!!! They were busy as hell but I needed it done kind of quickly!!! Well the staff and manager stepped up and got my wife's car completely cleaned and a quick detail!!! They even put my wife's brand new mats in I had in the back!!! Was very impressed!!!
I just got off the highway from a very long vacation with my kids and we stopped by Pro Clean in Rock Island. I was greeted by Tony, the manager, and told him we just came off the road and he sold me a full service wash, I think he said it was the "best" wash for 29.99. I am so impressed with the work the entire staff did! Tony met us on the exit end to make sure the car was okay and asked about my experience. Let me just say that this location has gained a new customer! The customer service, the friendliness of the staff and Tony's kindness went a long way. Thank you for making my car nice and clean...it doesn't look like we've been on the road traveling at all!!!
The first Time I visited the car wash I got a great service for 34 bucks. I chose to return today for the same service . I would not suggest a Saturday afternoon Evidently they are too tired to pay this time attention to detail . It wasn’t just not so good, it was bad there were big swipe marks throughout that could easily be seen. When I got home I tried to call and let them know that I was unhappy with the service. I did not raise my voice I was not asked for any information off of the receipt to identify and correct service. I tried to explain to the manager, Tony that I did not want anything free I was just trying to let him know that the service provided was not worth my money. Tony did offer to re-clean it , even another time, I told him I did not want to have to return and I was not looking for any kind of free service. I tried to explain that I was just trying to let him know so he could follow up. He very short and got off the phone. The actual service that was provided the first time- evidently did not matter. They can just do it a second time if Someone is not happy. I was just trying to help. I definitely will not be back now I don’t have time to micromanage their crews. I would think that was what a manager was for, and that he would want at least a little bit of information off of the receipt to follow up. Maybe someone could have checked, before it was released to me, no one did. PRO CLEAN is more than happy to provide a subpar service and clean it up on the back side of things.. Make sure you have half a day to get your car clean. To be clear, at no time did I raise my voice or expect anything in return, I just wanted someone to listen and maybe provide a little bit better service the next time. What I learned was at the end of the day, no one cares ...
Do a great job on the cars. Kind of pricey
Great job on my detail today Paul and his staff rock.
The guys at the entrance are very rude and are all about up-selling, if i wanted anything extra i would ask!!!! come on people its a car wash. If you dont like your job find another one. Paid for the $19.95 service and they didnt even bother to vacum the floors. Never again Pro clean!!!
Do pretty solid on detailing
Bald headed guy in the pit did a hell of a job on my truck in the pit
Not what it used to be.
No long lines today, impressed
Paul rocks ! My car shines every time I wash it at here.
They are very fast and give you avery clean car as you have expected.
Great job as always. Your staff is great. Always answering all my questions. Will always come back. Will send my family and friends to you. Thanks again Paul
I visit here very frequent. 95% of the time it is satisfactory. The 5% is corrected when brought to their attention, which is great, unless you only had time for a correct wash the first time through.
Be very careful of transactions you make ...credit to our account THEYsaid was issued 7 days ago but has not appeared,had to resort to having bank take care of it..they refused to give receipt showing credit.
Thanks again for the great customer service Paul .
Pro-Clean did an awesome job on SUV. It shined as if brand new on the inside and the outside. The cupholders, door handles and all the small places that are often missed were incredibly clean. You can tell that attention to detail was paid. Great job!
All consumers be aware if you signed 2 receipts for just a car wash you are now signed up for a monthly deal where the automatically charge you a monthly fee. We told them we just wanted a car wash nothing else. Now here we are trying to get our money back. Check your windshield for a random bar code. If you have one they have been running your credit card monthly.
Unlimited car Washes is the best thing about Pro-Clean Car Wash. Being able to get a car cleaned as many times as you want in a month. Makes the detail Pro-Clean puts into cleaning your car well worth the money.
Quick wash
Love their new monthly service! It's the bomb!
Friendly, but missed vacuuming a good portion of the back of my SUV.
FANTASTIC service! Wesley did an amazing job on my car wash and cleared up my foggy headlights - look just like new! Huge thank you to Kyle and Wesley!!
Buen lugar para lavar tu ropa. La secadora seleccionar ciclo alto por qué no se seca pronto
Had spoke to the manager about getting interior cleaned and he mentioned for a full inside clean it would be ready in an hour. I decided i didnt have the time so choose only carpet cleaning. I waited over 3 hours. Unacceptable. Service was okay. Mediocre. Not timely service.
Both of my family's cars have subscription plans with this car wash. Since I already pay for it every month, I really wash my car more often. It especially pays off during the winter months with the ice, snow and salt on the ground. They usually do a good job at cleaning the car. Sometimes they miss some spots. Often feel like they're rushed and not paying too close attention to detail, but in the end, it's always a nice wash. I'd definitely suggest this place over any other car washes in the area.
First time customer, will be returning and will recommend! I brought my small car with significantly stained seats (thought the stains were hopeless), and some winter salt staining on the black carpeting. Seats were cleaned much better than I thought they could be given the staining. The carpeting looks brand new! All I can say is WOW and thank you!!
Fast and great service
Worth every penny, they were friendly and they were able to get a cupholder and the chair my son uses clean when thought couldn't be done. Would go again and highly recommend them.
Great job-always looks good when they are done.
Paul and Justin always make sure my all my vehicles look great !
Mediocre to be honest. When you are paying for a complete interior cleaning ($135) you expect it to be better then the basics at least. The car was almost that or even less then the basics. The first thing I see when I look at the car are dog hairs in where the where the arm rest is. ( Bit of back story to this. Bought the car about two months back for the previous owner who had a dog not that big of a deal. Got sick about 4 day after and had to go into surgery. Back for a week and decide to take my car to get it washed. Had heard good things about the car wash for a few people and friends so I decided to try it out.) When I got there I had my cousin drive the car there. Reason for this I'm not able to drive that far yet. When I was speaking to the guy he seamed more on selling me something I really didn't need. Asked him about the basics clean and just skipped over it like he didn't care. So buy the time I noticed this ( he had already told my cousin to drive the car in and they stated without me even deciding what I what to do.) So I this point I was over it I just got to complete wash to get it the best clean on the inside as possible. This isn't a show car and already was a bit scratch up but I couldn't clean it.( Myself not to do much for now) After we go to pick up the car there were new scratch on the car that you could tell were from a dirty rag being run over the pain. Go in to look saw the dog hairs and the cup holders like they hadn't even been touched. I looked around a bit more there were brown spots on the dash that I was think they would clean didn't even clean them. The hole thing was just a wast of my time and money.
It's great seeing paul every time I wash my car he always makes me feel welcome .
So pleased with our visit! Paul is the best --number one on customer service & going the extra mile to make sure my car looks great! Thank you!
They scratched the back of my car all up I had just had it repainted about 5 month ago
Did a great job.
sometimes its great, other times windows are not cleaned, and dash isnt wiped, my biggest grip is the 2 guys washing cars never ever ever mitt the back side of my 2 suv's or my car, always dirt left on back side of car and towel dryer workers always send it back or they spray it with window cleaner and scrub it clean
Good price and a good job
Justin and the guys do a good job.
Great car Wash great customer service great customer care
Management really cares and runs a great operation. Car always looks great when done.
I have an unlimited package for each of our vehicles, and get them each washed at least once a week. I don't like them trying to upsell some extra service every time. Quality of the wash is inconsistent depending on who is working as some employees don't seem to care.
Excellent service
Worst car wash I have ever had. The guy tried to tell me that it would be $90 to clean at first. He never gave me the basic options. He then told me $50. Not one surface was wiped down. My weather tech floor mats were wet on both sides, which if not corrected would allow my carpet to be wet without drying. They put the floor mat back in over my gas pedal. When I fixed it I notcied standing water in my floor mats. Absolute trash, you would be wasting your $$. I spent $28 to get the outside washed. Disclaimer, I did have a lot of dog hair in it, but I did tip.
Bought the most expensive wash they offer, only to watch them neglect my vehicle after the wash. Dried with dirty rags and smudged the water spots developed while it sat in drying queue. Interior windows were cleaned with a dirty rag and left very noticeable streaks. Been twice, disappointed both times. Highly unlikely to return.
Came here to get a full service wash and wax, promised it'd be out within half an hour following the wash. They expedite another customer who arrives later than us and have the decency to tell us to wait another half hour. Wax was not buffed correctly. Interior looked like it wasn't cleaned at all. Unprofessional. Will not return.
Sometimes they actually clean my car, most of the time they don't do what they are suppose to in a full service wash
Awesome every time
Great place to have burbs washed snd get a full service and detail in an hr or less. Depends on how bad the rock island location is. The rock island locations the best. We do everything and if ur not satisfied we'll redo your car or clean any area off. We want out customers to return.
I purchased the deluxe internal clean and my car is not clean. There is still crumbs and dirt on the inside. I am disapointed in the service provided and will not be going back to this business.
Super friendly staff. Usually have no problems,although last time I went,they may have been short staffed so I had to wait at the register to pay for awhile before someone noticed,but in all,good experiences
Staff can be a little testy when it's busy but they do a good job.
I swear they never clean the brake dust off the wheels!! It's a MUST to get out the car and walk all the way around and have to ask can you please wipe this, can you please wipe that
Its always great seeing Paul and Justin every time I wash my car.
Excellent service
We have had great service in a timely manner. Of course, it takes a little longer in the winter, but it is worth it since they do a good job.
I recently had my car detailed. I left it at pro-clean while I went and did the rest of my day. Once I was ready to pick it up they had tried to contact me twice to tell me they were closing early, but I could not answer my phone. By the time I called back everyone had left. Anita (the assistant manager) left her personal number on a voicemail. I called and she drove back to the store from her home two towns over just so I could pick up my vehicle on that day. It was such a nice gesture and goes to show you that the people there put customer service first. On a side note, the detailers did an excellent job on my vehicle.
Very nice and fast service
Great service every time;
Its ok ..they do a good job. That being said they charge too much money to detail a car.
Left a bunch of water in my carpet
Great service!
They still after 3 times spending $80 still my in side window still dirty and did not Vacuum very good
Great wash
I bring my car here regularly and the service is always great and timely. Sales people are helpful and everyone has always been friendly. Great detailing for reasonable prices.
Decent value for subscription. The staff is always friendly.
Paul is always very friendly and smiling when ever I'm in town to wash my car .
Great service. Food was excellent! I highly recommend the chicken salad sandwich.
Two females working on drying my truck. One did good and the other half of my truck was terrible especially the passengers side windshield. They were busy and I did not have time to complain to the manager......like that works!!!!!
Paul always gives great customer service every time I go to the rock inland or Davenport locations. Keep up the great work .
Quick, speedy and clean.
Fast friendly and my car looks amazing
Paul always makes me laugh and makes sure my car is always clean and shiny everytime. Thanks again
Pro-Clean has two convenient locations in the Quad City area. Both provide full service car washes and related services, and both have convenient hours. They did a good job detailing my vehicle. I'm already starting to see signs of problems with the wax finish (beading, minor stria) after four days which I didn't expect for at least a few weeks. I'm generally happy with their products and services.
Paul and his staff did a great job making my sure my car came out clean today .
Applaud the diverse workforce. Young lady who began working with me was very polite. The young men that that finished the job worked very well as a team. Awesome experience! Thanks, All!!!
They gave me only a $49 and $17 option. Very disappointed with the customer service.
Always great
I have worked at Rock Island Pro Clean for a year and a half. I love it! It's a positive experience and I am impressed by how they treat the employees. I hear so many people commenting on how perfect their car is.
I was very disappointed with how the staff tried to up sell me even when I said no, I just want the basic car wash. I know that I said at least 10 times, I only want the basic wash. The questions kept coming. It was very uncomfortable and intimidating. What happened to the basic wash anyway. He told me to wipe down the inside of my car it would cost $50???? It used to be wash and wipe down the inside for a basic price. I could easily see someone getting confused and saying yes to all the charges and then shocked when they had to pay. Buyer beware!
Nice and friendly service as soon as I pulled up. Tim went into great detail about the services I was looking at. Pro Clean never disappoints.
Paul and Brian always make sure my car looks great everytime !
Always great customer service from the big guy at entrance of the wash.
They have too many lazy people, car is still dirty.
Truck shines when leaving
I took my SUV in for the interior superior clean and was talked into a carpet cleaning. My husband took the car back because they did such a terrible job and they forgot to clean the carpets. The second time didn’t help. The cracks were definitely not cleaned in the third row and barely cleaned in the second.
My truck was violated, I will never go back,it took three hours , ?????
I always end up drying my vehicle off. They rush cars through and they are not clean when done. I am buying a hose
Easy way to keep car clean especially when it's cold having a monthly plan. I think how busy the shop is curves how clean your car can actually be. The car will be cleaned again if not to your liking which is good
Very happy with the fantastic customer service I received today from Paul. Keep up the great work
They do an awesome job on the car. I would suggest the monthly payment method. I joined a few months ago and very pleased. For $30 a month I have unlimited car washes with the full car wash and Tire Care. If by chance I want the inside done it's an extra $8. As most people know you don't need the inside done all the time. I love this program and keep using it as long as it is available.
Nice, fast, workers
Came in to get a Wash and walked inside and the little lady behind cash register talked me into a monthly plan for $19 a month best thing i did for myself in a long time, it's been two months now and with winter coming and salt on the roads. I am GOING to use up there plan as much as i can
Terrible service. They bent the front license plate holder clear off the bumper, left sticky residue on the door, didn't clean the bumper, and left grass all over the carpet. For $30 I expect much better.
Pricey for full wash. High turnover of employees. Wipe down after the wash is at times poorly done.
Terrible I spent 170 dollars to get what seemed like a wet wipe on my vehicles but that seemed to take 5 hours on Saturday and 2 on Monday I would not reccomend
Thanks go out Paul Simpson for recommending the ceramic wax my car looks brand new See u in 3 months to get it done again .
Terrible customer service
Love them! Great service, good work and reasonably priced.
This location has had different owners over the many years I have taken my vehicles to be cleaned. Pro_Clean has stepped up to the challenge. Miss the popcorn but clean and efficient with consideration even for young visitors.
I always take my car here however the guys that you first talk to about what you want done are very high pressure. They don't take no thank you for an answer. They will try at least 2 or 3 times to get you to get something more expensive. They try and get you to buy a monthly pass that you can take your car in as often as you want however if you agree to buy that they will automatically take it out of your bank account.
Got our vehicles on unlimited if you go often enough u would be dumb not to
Great staff Joey is quick and friendly !Good value for 19.99 monthly outside just watch your car lables oem will get swipped off by the brushes they will replace though we're nice about it.
Great customer service from Paul and his staff.
I am a very tough critic on most businesses it's rare that I leave a full 5 Star on a business I will say what I had these gentleman do down a pro clean was not their normal I approached them about cleaning my Triton bass boat . I do have a monthly membership as well so I'm just not a one time good experience this review is taken place over several weeks. Justin the manager I have met him a few times is a pretty good egg they hired a new assistant manager for the name of Tony I dealt with him a last couple times I will say the combination of Tony and Justin at that place is really brought things up-and-up. I approached Tony on doing a full detail to my Triton bass boat I dropped it off they had it for a full day I got it back and I'll be quite honest I was very impressed brings back memories of it being a new boat. Rob and sage are the detail guys I believe rob is a manager and the detail department might be wrong but I believe so.. Those guys really hit a home run the young gentleman sage, Has been the main guy who does detail work on my truck when I pay an extra few dollars to have something else done he is by far one of my favorites down there. Highly recommended
Great wax/sealing job
Awesome service. Friendly people.
Place did an amazing job on my suv inside and out.. My leather seats look 10 times brighter place is worth every penny
Like the service here
Just met the new guy Paul at the rock inland location he was very nice and funny He will be great asset to the rock inland team !
Excellent place to have car wahed.
Great job
Love the monthly deals
Always a great clean and very quick!
Great place to get a car wash or detail.
Great. detail job on my suv. Thanks Justin and Paul
I am so pleased with the service Tony, the manager, provided me today! My car was in desparate need of an inside detail and he sold the complete interior package and my car looks amazing! I believe Sead was the detailer who worked on my car abd he did a great job! I will definitely be back!
The guy that cleaned my car did a great job. It was a mess and looks new.
Robert was amazing. I have a family of ten, so my 12 passenger van was trashed, but after he got through with it, it shined better than the day I bought it ($50 interior option). Professionals!
Set up a monthly payment plan and can go as often as I like. I decided to pay for exterior wash only.... as I can add more to my basic wash as needed, meaning if I need the car vacuumed, I can just pay the small difference at that time.
Brian does such a nice job drying my car!
They do great work if they miss anything now fix it
Not a bad place for a wash if they didn't spend 5 minutes trying to upsell services. Good luck trying to get in without an everyday "special" bring offered
Paul always gives great customer service everytime I see him
Pro Clean no longer uses air hoses, because the manager, Anthony thought this was a good idea. I'm not sure why anyone would even think that. Get used to having watermarks on your car.
We're the best and i work thier
Got the 49.99 interior clean and my car looks great. Wonderful customer service visible at every point of contact.
Great job detailing
its always great experience everytime I go to pro clean. Paul always makes sure my car looks great!
My car got a good cleaning.
Paid for a full service wash. As the car went thru the lights for the additional service's never went on. I asked about it they said they would run it back thru, the employee told me the lights for the additional service's were not working. However they came on when they ran it back thru again. I suggest you pay close attention you get what you pay for if you purchase anything other than a basic wash.
Did a inside clean and vacuum, over charged her, she didn't know the difference. I'm extremely upset about it!
Cleaned it as it should be
Justin is the best. Hes the only reason I wash my car at Pro clean car wash
I absolutely love their unlimited wash program! Great friendly staff.
Great job with my car. Your staff was so nice especially Paul.
For $50 their “super interior” sucked. It was a huge disappointment, I had to wait an hour and a half which I would have been ok with had they done a good job. My dash board is still dusty and finger prints are still on my mirrors and they didn’t even touch the panels where foot prints can get. So I basically paid for them to vacuum my car. Not worth the money.
Just got home from getting wash. Bug splatters still caked on front end, and mud all along passenger side untouched. They wete busy so drove off before doing full inspection.