Reviews of Parkway Auto Laundry (Car Wash)

Tasha T

I went to this place several times thinking it would get better each time but it didn't. My car was not completely clean on the inside and out. I still had dirt on the bottom of the car. Also, when they vacuum they do it so fast and miss alot of areas. I just paid $19 to still have crumbs under my seat. They don't even lift the mats to vacuum. It's convenient but I can't go back.

Angie Funfar

Over the years that I have occasionally used Parkway Auto Laundry, I have found that that just don't really care about cleanliness, honesty or organization. Time and again I have given them chances at both locations in Bloomington- Normal, IL and every time they leave my car dirty in places that were not dirty when I brought it in. Usually I find a salty or dirty footprint in the back seat floor where it was clean before. Sometimes they smear a greasy residue on the windows that I have to clean when I get home. They have even stolen change from cup holders and the center console. Once I scheduled a wax and detailing, which is a service that you have to make an appointment, and I got there and the car wash unit was down for a scheduled maintenance. Why did they make my appointment for a scheduled maintenance day? Seriously I don't know how they stay in business. Don't go there unless you have a coupon for a free wash and be sure to hide your valuables.

Jim Harvey

Its ok

Chris Hoefler

Great service

Bill Anderson

Great place quick service

Josh Ludwig

You get what you pay for.

Taunya Blair

horrible experience in the car wash on market st. contacted the so called manager and he was an absolute jerk. swore my car was damaged before using the wash when even his own worker said the wash did the damage. attempted to handle it with him and he was insulting and rude. however had i not been with a black man or on market street i am quite sure it would have been handled very different.

mike wilson

Outside of car was fine, not great, but fine. Inside they basically wiped my Windows & dash but dirt on the inside of doors was ignored. Had to do inside, except for dash & windshield, myself. And this was the $13.00 upgrade wash!!! Could have done it at my neighborhood carwash for $4.00

Jessica Davis

Went to PALs to get my car washed, and for $16.50 the pictures is what I received. I received the sparkle wash which includes: Exterior Wash, Vacuum interior to back seat, interior windows cleaned, dash & steering column dusted, power drying and hand-toweled finish, door jambs wiped, triple foam polish, whitewall tire scrub, underbody flush with rust inhibitor, and an air freshener. (As per THEIR pricing sheet) As you can see in the pictures, I wasted my time as well as $16.50 on this car wash. We returned after seeing the car like it was and confronted the men that cleaned it and they denied that they wipe down the car with the sparkle wash, "That is done with detailing." they said. So they ran it through again and nothing changed. I called the store the next morning when they reopened to speak to the manager and all the manager said was "I'm Sorry" and that I could bring it back in, mind you the THIRD time, and they can do it again. I am not wasting my time or money on this wash anymore and I will just fix it myself and go to a different car wash in the future.

tyLinda blackstock

Good job guys!

Rae Dalton

Always a pleasure.

Alan Hughes

One of the employees was obviously having a bad day. He was screaming and cursing as he worked. They pulled my car up to the bay door so fast that when he took off he chirped the tires. Their way of cleaning thr floor mats was slamming them against the wall a couple of times. Do not go to any of their locations. Not worth it and who knows what they'll do to your car due to negligence and disregard for people's property.

Numer fiveofseven

Detailed today. Grade from one to ten? I would say they did a four. Don't waste your money on detail. Poor job.

Edwin Russ

Bird droppings was still on the hood, bugs still on the hood, grill and rearview mirrors. Definitely not worth the $19 I paid, especially since I went home and used a wet towel to remove what was left by the carwash employees. Unfortunately, I will not be going back and I wish I could get my $19 back. Waste of money and time.

Justin DeVore

Wouldn't clean the trash out of the front seat if there is trash on the floor they are supposed to pick it up why else am I paying 17 dollars for a service when I am having to do go back and do it pal in normal is so much its sucks it clear on the other side of town

Russ Lester

Lost the keys to my SUV for 12 hours

Gilbert Meltvedt

If you want a half-assed car wash, this place is for you! So nice to be told that my vehicle, while covered in soap, was properly rinsed...as if I'm stupid. That after being told specifically that the roof would be cleaned, it wasn't...and the tire shine I asked them not to apply is all over the side of the vehicle after driving home. I was willing to pay for a proper job, extra as necessary, but the staff didn't care and was condescending (except for the nice girl who gave me the vehicle back at the end). Never again.

Doug Moore

Car wash well done. Many different options and price points. All vehicles hand dried.

Jane Baines

Wish I could give 1/2 star. Just paid $22 to get my car washed and cleaned out. Don’t think I should see peanut remnants still around the brake handle, do you? Plus there a couple of bottle caps between the driver’s seat and console they missed. Won’t be going there again.

calvin snelling

They advertise and you pay for to have Your floor mats cleaned. This means run though a machine. They are not doing this caught them last week. Thought they were not because on previous washes the mats just didnt look to have been cleaned. Saw a couple other cars who paid for complete service and their mats were not cleaned.

Vipul Mendiratta

This is no better than a 3 dollar automatic car wash. I went for the cheapest one (13$), there is nothing extra they do, except for wiping your wind glass from inside. The drier blower are no good. I will never ever ever go there again.

Amit G

Good price for manual cleaning

Andy Dick

It's quick, it isn't too expensive, and it's convenient. The quality is a little hit or miss on the interior detailing, but overall, the speed does it for me.

fire bubbles

Rude employees, not satisfied with outcome of detail. Water spots on windows, carpet wasn't touched. Tried stealing a necklace from the rearview mirror

Bob Breen

Love Parkway Auto Laundry. They take great care of your vehicle. I had been going to another chain car wash in town, but their wash left tiny scratches in my vehicles finish. Not at PAL! Car is always exceptionally clean and the people are very kind. I highly recommend PAL!

Casey Carlsen

My car is clean and the staff are so friendly. Im a lil picky about small details, so, I just go home and do my thing, saves me time because I could spend hours cleaning my car!

Nina Dawson

Employees were rude. Not to satisfied with the outcome.

Nathasa Goodpaster

I did not have a good experience for $120 they did not clean it very well and it has a small in it!!

Nikki Nichole

Good service, friendly people and clean car

goheat2

Best car wash I've ever gotten time and time again, idk what the negative comments are about. They always do a great job in my opinion

Stephen Brown

Didn't

John Henline

Friendly staff-great service, clean Truck satisfied customer

Shirley Joiner

Good deal for inside/outside job. Better job on windows though

Ted Masters

The wipers could pay n just a little more detail.

Brian Graham

Get a nice clean car here.

Jeff Frenzel

First time using this car wash. Did a nice job, however i wish they would tell you up front that there is a $2.00 charge for oversize vehicles. Staff was not friendly at all. I get it, it's cold outside, suck it up or move South.

Michele Raupp

Just picked up my Equinox after an interior detail. It is sparkling! Definitely crevice clean! My car looks brand new.

Lenny Welbes

Great touchles car wash in town.

Jason Buchanan

Need to wipe it down a little better.

Erik Zolfaghari

Went here today and outside was okay but not great lots of water spots on passenger side. Inside was a disaster didn't touch back seats and hand to clean floor mats, seats and all four door jams. Paid 22 dollars for royal and "oversized car" to go home and clean it myself on in side. Front was okay except door cards. Called and asked manager what they are supposed to clean with zero cares... other location on north veterans had better luck with and cleaner car for sure. But for 22 dollars and average sized car that I have to end up cleaning myself it's definitely not worth it. Looking at car now still bugs all over front end as well.

Zane Hudgeons

I absolutely wish I could give this rate zero stars. I was with my girlfriend who had JUST had the car serviced at Extreme Nissan, and recieved a free "experience" wash. Not the cheapest, not the most expensive. However the men were very rushed and rude when there were no other cars in line. They opened my door for me, didn't say a word and I hopped out very confused. This was a first and a last because they continued to grab a soapy sponge from a bucket, and wiped down the windshield, which was acceptable. Then used the same one to wipe headlights, and then for the kicker, used it on the beautiful paint job to scratch every bit of clear coat they could to scrape bugs off. Bugs are still there, clear coat has VERY visible scratches. PLEASE, if you appreciate your car, do NOT go here. They DO NOT care about your car and/or the quality of paint and/or service! Use a good American wash self cleaning bay and take the time to do it yourself, without DISH SPONGES THAT SCRATCH YOUR PAINT!

Steve Kim

Great job for the time and money. If you're looking for a quick, decent, cheap wash this place is great. If you're wanting it to be perfect then it's probably not the place.

Brenda Kerns

Do a great job!!

Bob Jones

Does a very good job cleaning my pickup truck except for the wheels. Personnel could be friendlyer.

Kathy Berg

Paid for Royal .....$20....inside of my car still dirty.....did not clean floor mats as listed on Royal....called to complain....did not get anywhere...Do not Recommend....I will not go back!

Happy Girl

Miss Kirkwood was wonderful and pleasant at helping me. She was so friendly and kind. I will be back because of her great customer service.

davie swan

Went in and my mirrors were like they are to be. The guys folded them in so that my truck could go through the wash. When the truck came out the other side and I was leaving noticed mirror was not right. Told the guy that they somehow messed up the mirror and thy would not take responsibility for it. Had to pay out of my on pocket to have mirror replaced.

Lily Estes

Do I not get rain x or a scent for my car? Aren’t my floor mats supposed to get cleaned? The guy who was at the entrance today didn’t know what he was doing. He would just stand there not saying anything and was just rude. I’d rather drive across town to the other one where they’re friendly and know what they’re doing.