I've come to this location for many years now and today I'm sad to say that I probably will never come back. Normally I wash my own car and detail it but when I want someone else to do it I had always been satisfied with car wash America. Except for the last time and today. I used an old gift card I found when moving and bought the $18 package. They are a bit vague on exactly what it is they are supposed to do for this elevated price. In the past, the $12 wash was more than sufficient, the guys clean the windows inside and out, hand dried the car and cleaned tires. Today the "bug scrub" was literally 1 pass of a bristle brush across my windshield, which for the record did not get the bugs, the normal wash and was supposed to be a hand dry, hand cleaning of the tires and windows. Only 1 guy was working in the detail area. He was too busy being distracted by another customer and making comments about race to fully dry my car by hand. It pretty much dried on its own. His tire cleaning consisted of a quick wipe and the window cleaning was the worst I've gotten there. When I asked about the inside of the windshield he said, "oh it's the outside only", and said all the other times the guys weren't supposed to do it. I find that hard to believe. I pointed out the bugd still on the windshield and he said he would take care of it since the guy in the front hadn't.
I was polite, still gave him his top, but let him know that they do less and less each time I go and for $18 it's absolutely NOT worth the money.
I'll find another place that takes pride in their work.