Reviews of Mercedes-Benz of Columbus (Car Wash)

Hannah Alex Chappell

Very helpful staff in both maintenance and the show floor. All friendly and welcoming and knowledgeable.

Rhodochrosite Sky

Just called to schedule an appointment with the service department. The operator stated, "Service is extremely busy. There is no one to help you, at the moment."

Clark Kerner

Really a great experience, very easy to talk to on the phone and in person. Extremely quick with their work was expecting my car to be in the shop for a few days but got it back same day. Really thorough work

Andrea Kuykendall

Always great and courteous service

james Pfleghaar

If you're looking for a great car and a dealership that puts you first,come to Mercedes Benz of Columbus, from Duane the sales manager to John and Bob - best sales people I've come across in this industry with integrity and professionalism.They took care of us as if we were their family.We are new here in Georgia from New Jersey and they totally welcomed us. I'm so honored to be a part of this company and to have met such great people. Thank you Mercedes Benz of Columbus... This is not your typical car dealership,just walk in and see for yourself!!!

ANA Mata

Excellent service. I can call anytime and have my car service without any worries. They are very friendly and polite. Great atmosphere.

Jacob Butterfield

Always a Wonderful experience! I do not own a Mercedes, yet I have brought my Acura in for all its services and have always received exemplary customer service from all the staff at Mercedes Benz of Columbus. Even though I do not own a Mercedes, they always make me feel like I am part of the family.

Dennis Hudson

Best.great service from sales to service.no pressure, worked to get me were I needed to be not were they needed to be.thanks Rick.Gilbert.

Ed Higdon

Friendly and professional staff. They had the part in stock and took care of the airbag so I wouldn't have to make a second trip. They do sell Mercedes-Benz merchandise inside and have bottled water, etc., complimentary to customers. They even gave the wife's Mercedes-Benz a complimentary bath. I already posted a few pictures and don't see them now, so I'm not going to hunt for them any further tonight just to post the same thing again. Now, if only I can get a replacement key fob for an affordable price to replace one that decided to quit working, I'll be in good shape.

Tom Hargrove

From purchasing a vehicle to service, Mercedes-Benz of Columbus is GREAT. Thanks for all ya'll do for the community............................

janice simpson

Looking at that 2020 GLE

Teresa Matthews

Mercedes Benz of Columbus ga has excellent customer service. Needed assistance with my car they provided a loaner car and their overall customer service was outstanding. I will go out of my way to do business with this dealership.

Joseph Staudenraus

They don't honor USAA pricing. But they will say they do.

Lee Brown

Nice no pressure sales, and relaxed atmosphere

Nina Gordy

I have purchased two vehicles from Mercedes Benz of Columbus. They are more than a dealership. Their interest exceeds commission. They work to get the best deal for you! I couldn’t ask for a better experience.

Frank Simms

Excellent service.

J Williams

Great sales staff but not such a dependable service department. Needs work on knowledge and efficiency.

Remel Murphy

My spouse and I just purchased a CPO car from this dealership and we had an outstanding experience with the salesman Joshua A. He was awesome to work with along with the entire staff in the sales dept. I give this dealership a 10 on a scale of 1 to 10. I will certainly return to Mercedes Benz of Columbus when we are ready to make our next vehicle purchase in the future.

Randy Fowler

We just bought 2014 CPO MB C350 today. Angie Braid was our sales advisor. Really impressed by the customer service. The amp messed up on the C class I was wanting, they are currently fixing it for free, and they gave me a 2016 C300 as a loaner to drive around until my MB is fixed. I highly recommend this dealership. I have never been treated as well as they treat you at MB. Everybody makes sure you are completely taken care of, so glad I pulled in. Thank you Angie, you are the best!!!

Rg G

I found a nice pre-owned BMW 650 online here. I called direct and emailed; a sales manager and associate called me back. Great, right? I made these guys 2 strong direct offers, all cash or trade. Even sent pics of my trade vehicle and VIN. Told them to let me know before I go to bank and drive down. The guy carried on about how they "do deals and make them work." Sales guy also stated he would even bring the car to me in ATL. Great, right? Waited . . . Total Flop! Two days later got a text that vehicle was SOLD. REALLY!! They sent a different offer to Car gurus instead of me, two days later. WOW!!! . . . and that's how Merc Benz of Columbus “make deals work."

Michael Bearss

I purchased a pre-owned vehicle from this dealership and had a few issues with the car. The manager and staff there went out of their way to help me fix the problems with the car and get it running correctly.I really appreciate the assistance they provided me even though I purchased the car "as-is." Most companies would have ignored any complaints after driving off the lot.

sharryl turner

My car was serviced today and I received the highest level service and Highest customer service. Very friendly staff. Very knowledgeable and welcoming.

Gail Powell

Car care products

derek sims

People were very nice I had to unload a truck and one the employees gave me a ride to the back of the building

JaDon Clark

Very nice people and always a pleasant experience with the service department.

Ten X

Take your vehicle for service or parts elsewhere..........Recent MB 2500 owner, 2nd bad experience with customer service at this dealership. 1st time passing through Columbus stopped by service department because van was indicating a warning code on what later turned out to be low DEF. I couldn't get service rep to ask a mechanic what was going on without writing up a service ticket and dropping van off. Are you kidding me? Desperate for service work? With this kind of customer service you wonder why your not busy? 2nd time passing through in a bad rainstorm with a headlight out. Dealership was open, service was closed, just needed a headlamp, GM was present. No way on the light bulb.....and its not like AZ carrys MB headlamps........this dealership stinks in the follow up customer service department. They act like they are doing you a favor........trying to figure out is this a MB "culture" thing or just confined to this particular dealership? Take your business elsewhere....like Atlanta!!!!

C Underwood

Just like any other MB dealership, everything is usually overpriced. But, ANY MERCEDES OWNER SHOULD KNOW THIS lol. With that being said, Lizzy helped me out with some Valve Cover Gaskets and it was actually a decent price. Thanks Liz

Abbas Shah

Great experience here 5/5 stars, Justin was a true help, very patient and hospitable, glad I came here to get my new vehicle. Thank You!

Morgan Spencer

I’ve made many vehicle purchases and this has been by far the best experience. I’ve never had such an easy transaction. There was no run around. I put in my application, Gary called let me know he was working on it. He called me when he had some information for me. I came right in with my paperwork, looked at the truck, test drove, signed, and was out the door. Everything was explained into detail!!! I could not thank this company enough! Gary you are the best salesman I’ve ever delt with, Duane was very professional, and Debi was the sweetest woman I’ve ever encountered in this business. i will definitely refer anyone to you all!! Usually this process is dragged out and takes all day long. This was all around Amazing!! Thank you!

Dan Smith

Gary went way beyond the call of duty to make a great deal. I have purchased several vehicles from him over the years. Always makes a super effort. He is one reason this dealership is tips!

Matt Braaten

Terrible customer service and no communication. Take your business elsewhere. If you have to have service done, I would highly recommend Sports and Imports. Much less expensive and they know how to communicate.

C Bus

The entire staff has been friendly, courteous and kind. From the initial contact with my sales person Malcolm Waller, the purchasing process was seamless. Prior to purchase, the small issues found during my vehicle inspection were addressed and resolved. But is was the service after the sale provided by the Columbus Dealership that earns them the 5 star rating. My vehicle had an issue that could only be heard on a cold start. The service appointment was handled by Malcolm, I was placed in a loaner vehicle and the service was completed at no cost to me. It is important to note that the GM Richard Joyner was extremely helpful in this process as well.

Eugene Jones

Great service!!

Delphine Davis

Best Service Ever. The mechanic Rick is AWESOME!!!!!!!

Eddie Mitchell

No comments

Deborah Davis

Excellent service, but very pricey.

mary upshaw

Their service was good, but I was over charged.

Bob & Judi Ebert

Outstanding service!! Great people to work with!!

zzzyyyqqqcccyyy

You can try lots of nice car here. And luxury car.

Pam Weathers

Just looking

john fitzpatrick

I've had bad experiences with the Columbus location before. That said, there was a change in management it seems over the past few years. My service since that time has been exceptional. Accomadating, forthcoming and customer friendly.

Roxanne Copeland

Viewed a car online and scheduled a test drive. Ronnie Mears was courteous and very maticulous about our interest in the car and the best price available. Love my new car.

Vanessa Hicks

Love it

Junchen Pu

Horrible experience with the sales advisor

Sonya Carter

Excellent service!! Malcolm Waller is the man, thanks for helping my son 1st time buying a car experience the best!!!

Melvin Fletcher

Friendly and patient very courteous!!

Chris Rivenbark

What began as an unlikely event, turned in to a perfect ending. I started looking for a pretty specific used car about two months ago and came across one at the dealership. The catch was that I live in North Carolina. I requested more information and received a call from Rick Gilbert. From day one he was courteous and most importantly, patient. As things started lining up and I began to fine tune my trip, I couldn't have asked for better customer service than I received from Rick. Everything went extremely smooth (including my flight to Atlanta and shuttle to Columbus) the day I made the purchase. After a test drive and the quickest paperwork in my life, I was on my eight hour ride back to NC. Thanks again Rick!

Li Chia

I had a really great experience at Mercedes-Benz of Columbus. I made an online inquire about a CPO vehicle and was contacted by Ronnie Meares. Understanding that car shopping can be painful sometimes and after a couple of bad experiences with sales personnel at other Mercedes Benz dealership, I was a little hesitant when I made the online inquire about the CPO vehicle. However, as soon as I picked up the phone and Ronnie started introducing himself and carrying himself with so much respect and good gentleman manners, I knew that my experience was going to be different. He has very understanding on what I needed and very knowledgeable of his product. He was very honest at all times and was very prompt at getting back to me with answers to my questions. When it came to deal with my trade-in vehicle, he was very honest about the couple of things that he told me about the pricing on my vehicle. He gave a very honest and fair trade-in value for my vehicle and helped me figure out the payments and everything else that was involved in the buying process. I would recommend Ronnie to anyone anytime. Please give that gentleman a 100.

Pamela Shaw

Repairs were quick and service reps always courteous!

buster C

These guys are way faster than south atlanta

Roger Owens

Overcharged and misdiagnosed. Had a problem with ac repair. Turned out to only be a faulty sensor. They wanted to pull out everything and replace. Also caught them driving my sons car to Starbucks to get coffee after I dropped it off. Stay away!!!

d dawg

Staff is very friendly and helpful. Good honest people.

Sheca Joiner

I found the vehicle that I was looking for online on 1/28/16 and emailed the dealership. Gary the salesperson responded with the information that I requested. He answered my additional questions via the phone when I called. Debi answered all of my questions in regard to warranty information. Duane was helpful in working with me as well to make my purchase. I am writing this review today 1/29/16 because of the wonderful service that I received via the phone and email which has resulted in my purchasing the vehicle that I wanted at a great price. Thank you so much for your help everyone!!!!

Ademola Ashaolu

I bought a 2016 Mercedes Benz GLE450 from this dealership. Flew in from Texas to pick up the vehicle in Georgia they provide a driver to pick me up at the airport. Malcolm Waller makes all the buying process very smooth. I will surely buy from them again. Thanks Malcolm

alveria williams

Walked around the whole lot no one ever greeted me. Or even spoke. Stood in the front and googled some items no acknowledgement

Peter Chen

I made an online appointment on July 24, and the appointment date is August 2 at 10 am. The appointment is to address the recall of passenger-side and driver-side air bag of my Springer RV. At 1138 on August 1 (less than 24 hours prior to the appointment), I received a phone message that the dealer cannot do this repair. After I called back, the service staff first claimed that they could not do any repair on the sprinter. I told him that I did a service A less than two years ago. He asked me to wait on line to pull my record. After that, he admitted the service was done, but he told me that they could not do the repair of airbag recalls. He asked me to bring the sprinter to other dealers. Here are my two main concerns about the service department. 1. it is rather unprofessional and inconsiderate to cancel my appointment a day before my appointment after I have made an arrangement to take a day off on August 2. They should have contacted me for this matter a day or two after I made an appointment. 2. Customers lose confidence after hearing lies from the service department of this dealer. I did my sprinter service there, and yet, they said they could not perform sprinter service. What a stupid lie!

J. Richmond

I bough a Infiniti Truck from the Mercedes Benz Dealer of Col Ga, on 9/12/18, found out on 9/15/18 that the fog lights do not work so I called the salesman who I worked with at the Mercedes Benz dealership named Gary St. Louis on 9/15/18, I told him that the fog lights do not work on the vehicle. I am extremely pleased to say on 9/19/18 the issue was fixed, I also found another issue of the third row seats squeaking when folding down and they also fixed that issue, I highly recommended buying a vehicle from this Mercedes Benz dealership in Columbus Ga. I am very pleased and grateful to know that if there is a problem with a vehicle in their inventory if you bring it to their attention they will fix any issue you have and they will go pass the extra mile to make sure you are completely satisfied. If I could give them more than a five star rating I would and if I could give them better than a grade A rating I would. Before you buy a vehicle from any other dealership I recommend that you go to the Mercedes Benz dealership of Col. Ga. and see Gary St. Louis he is a great salesman and will work hard and get you the best deal possible, or see the General Manager Richard Joyner, he is also the greatest person you could ever meet and he will make sure you are completely satisfied with your purchase. Mercedes Benz of Col. Ga. Thank You for all that you did for me you are the best, you have earned a customer for life fantastic job keep up the great work.

Melba Mitchell

Always a great experience when I bring one our trucks in for service! Great staff here!

Michael Harris

It was a great experience I was taking care of with courtesy and respect thank you

Denise Taylor

Great service as always

Palmer Alexander

Okay just looking

Decota Mims

The staff at Mercedes-Benz of Columbus are always nice and courtesy. The staff always explain everything as thoroughly as possible and make sure my vehicle receive top level service. Thanks for everything you guys do!!

Freddie Clark

Great staff, kept me informed during the service and got ot done in a reasonable time. Kinda makes you want to buy your next car from them.

dauturi pollard

Wonderful, just wish they served real breakfast like Mercedes Benz of Jacksonville.

Mac Man

Good Business.

Mohamed Morshdy

I visited the dealership for B Service and the car was running fine and when i went to pick the car up I found out there is noise coming up from the engine, I decided to not drive the car under this condition, in the next morning i got message from the service manager saying that is my car is fine and the noise i was hearing was the direct injection pump on the vehicle. The vehicle had sat for 3 days and was cold after the vehicle warms up the pump will get quiet. I need to pick up our loaner this morning so if you will send me the address you are at i will have a driver leave this am with your vehicle with disrespect, rudeness and the typical hang up the phone on me!!! Then I decided to fill a complaint at MB-USA. At the end of the day i got phone call from the customer service manager and she apologize about what he did and told me that the technician checked out my car again and he said that the noise is normal and not normal. And now the found that they have to change the pison and connecting rod inside the engine which I’ Gonna lose the value of my car. My car has just 27000 miles.and the i got my car back with another issues in suspension, transmission and leaking coolant everywhere

Cathy Cook

Joshua and his entire team were extremely accommodating and professional. The Columbus dealership had the vehicle that I wanted and made the acquisition enjoyable. By far one of the best experiences I have ever had. Phenomenal Job!!!!

river song

Great service!

Trifari moore

Very friendly service!!! I was extremely impressed!!!

Bobby Harris

Not impressed.. It almost appears that one fix leads to another problem.. I have yet to leave this establishment satisfied.. I've waited 3hrs I'm the waiting room (forgotten)only to be told the parts will have to be ordered (lost that sale) Also to leave after having the initial service check list done and cleared green, to only receive a low level light on my dash afterwards... Now my seat adjustment switch is broken and the labor to fix it is more than the item itself.. Mind you I have memory set seats so therefore no reason to use my switches..Always an issue.. exceedingly frustrated and disappointed..

Narendra Govil

The dealership did an excellent job that was to my complete satisfaction. In fact, I could not expect anything better than what I received during this service. Also, the staff at Mercedes-Benz of Columbus, and in particular the Service Consultant Jerry were very courteous and knew their job fully. Narendra Kumar Govil Professor of Mathematics Department of Mathematics & Statistics Auburn University

Aiyinde Lawrence

My experience with the Mercedes Benz of Columbus Georgia did not go so well. I went to visit the dealership on June 27,2017 in hopes of purchasing one of their pre-owned vehicles. I spoke with the Salesman By the name of Bob Blauvelt. I had informed him that I would be purchasing the car and that I wanted to arrange a meeting on Friday at 10:30 am. He agreed and I was expecting to purchase a car by Friday of June 30,2017. He never informed me that other people were interested in purchasing the car. He did not give many detail letting me know that I could have put a down payment on the vehicle the day I was at the dealership. I called him the next day to make sure that we were still having the meeting. He said yes and then asked if I could put down a deposit. I asked him to let me call my mother and he said that was fine. I called my mom and I also asked him if he would accept a check card he said yes. My mom called and was going to put down a deposit over the phone and that is when he told her that the car had been sold and purchased. I felt that this was not fare to us because we were never aware of putting a deposit on the car to hold the car. My family and I were highly disappointed due to the lack of information that Mr. Bob failed to give us. I am believe that was unprofessional and I missed out on a great opportunity because of it.

MattBlack101

I understand establishments being busy and such but 6+ hours to put two tires on my vehicle and to have them aligned is ridiculous. I feel like I could have put them on and pushed the car home in the time it took for them to service the vehicle. Also, when I walked in for help I stood around while employees are on there phone joking with each other NEVER making eye contact. Only until I stood in there lobby awkwardly for about 8 minutes did someone get off their phone long enough to ask if I was being helped. Not even a hello, it honestly felt like everyone would rather “look busy” then be aware of there surroundings and acknowledge customers. A simple “I’ll be right with you” is all anyone needs. Six hours in and I’m still waiting, not a good first impression at all.

1stClassImaging

My mother's engine was damaged during an oil change, and taken to the Mercedes Benz shop for repairs in June. The company which was responsible for the damages was not very helpful with paying for the repairs, and my mother's car ended up being at the Mercedes shop in limbo for over 6 weeks. You can imagine my mother's frustration as a customer, but also the shop manager at Mercedes. Yet, the entire time that my mother's car was in their shop, they continued to advocate on her behalf to have the car repaired, and maintained the highest degree of decorum under the most strained and unusual circumstances. I am giving Mercedes the highest possible rating for their impeccable customer service. No one could possibly expect have better service under those conditions, and I am thankful for their kindness.

Rashmi Hudson

I love how professional and friendly the staff is here.

Erika Skarlet Speight

My concerns were to fix my windshield and change a light bulb. They went back and forth about the price to fix my windshield. The gentleman said when he called " are you ready for this? It's going to be $1200, welcome to the Gwagon life" which I thought was extremely unprofessional. It ended up being $244. The mechanic just fixed the one I had instead of ordering a new one. Thank you whoever you are! He also helped me figure out the aux cable . Thank you for that too. They advertise online for $100 an hour In labor, however charged $122 per hour. I do appreciate the gentleman that took me to work and picked me up the next morning. What a nice driver... maybe he needs to deal with customer calls. He knows professionalism.

Benny Givins

This was the best experience I have ever had when buying a car. We purchased a Chevrolet Tahoe. Our salesperson, Abby, was extremely helpful and made sure we were happy with our purchase. She took the time to get to know us. We never felt hurried or felt any pressure to make a purchase. Everyone made the experience so easy and pleasant. I would highly recommend this dealership and ask for Abby. I will definitely purchase my next car from them.

Latasha Hinton

Thank you so much, to the workers of Mercedes-Benz, for accommodating my family with excellent car servicing! We needed servicing done at the last minute, and made multiple trips to the dealership, and they squared us away every time. This staff is a humbled staff dedicated to doing their jobs and fulfilling the needs of the customers. I am beyond grateful and overjoyed to be apart of this dealership's community; and this staff, dealership, and everyone involved with its success, will always be in my prayers. --The Hinton Family

Austin Torras

Great service! Ask for Duane! (Sales Manager)

David E

I recently purchased a pre owned vehicle from Gary at this dealership. What a phenomenal experience. I was discouraged having been shopping for a week and even though they knew I was in need of a car asap there was no pressure and I felt like I made a friend in the process. Not only did Gary sell me a car but he personally took me around the area to show me a good mechanic (I bought a Jag) and several other places that would be useful for me to know about. Service you would hope to get at a nice hometown dealership is alive and well at Mercedes Benz of Columbus. Thank you Gary!

Ann-Marie Walters

For such as huge establishment, I wasn't impressed

Don Terkalas

Great service from Tres Whatley....installed CarPlay on my car. Very courteous, helpful and professional. Recommend Columbus Mercedes service!!!!!! Thank you.

Dr. Jose R Vazquez

Great service. Loyal program in place to care for customers. Great people and superb management team. Rachel and Brandy did a great job getting my service done on time and follow up with me to insured satisfaction.

David Hall

TOP NOTCH BUNCH

Carissa McGuffie

Usually buying a car is a huge Head Ache. Abby Mitchell and Duane Hall at Mercedes Benz of Columbus made this experience head ache free and an extreme pleasure. We bought our 2014 Jeep Grand Cherokee Overland over the phone and they had it delivered that night to Birmingham Alabama. Would highly recommend Mercedes Benz of Columbus and Abby Mitchell for your next car purchase. -Cory and Carissa McGuffie

Tom Jones

They have cars that they do not want you to sit in. So I am guessing that if I can not sit in it then there is certainly no reason to buy one.

Mike Garcia

Awesome service department. The dealership had a courtesy Service Clinic day on Saturday (Mar 7) that identified needed service. I was able to schedule the service for Monday (Mar9) at a very convenient time (for me). It is great to have a dedicated service time rather than a "cattle call" time like you find at other dealerships. Customer service is a big deal with me; and MB of Columbus has outstanding customer service. The technicians are top-of-the-line and the quality of work is impeccable. Moreover, the technicians will take the time to explain the needed service(s), why it's needed, and let you know how long it should take, and answer all your questions. The waiting area is very comfortable and there are also complimentary refreshments and Wi-Fi availability. From the time you drive up, to the time you drive out, these folks are truly trying to put the customer first in their Customer Service. Awesome!!

Chris Tejeda

Best customer service!

charles wooden

The best Place in town Great People(staff) all around A1 Experience

Trish Reblin

I would highly suggest this dealership, especially Ronnie Meares in sales. He was knowledgeable, respectful, and kind. Mercedes-Benz customer service is in a class of their own and always make you feel important!

Julie Hedges

Purchased a used vehicle. Good customer service and great follow-up by Ronnie Meares. Experience was pretty fast. Didn't wait long for financing. Debi Lewis, Finance Manager, was great to deal with. Overall good experience.

Georgia & Roy Drake

Had to ask for car to be vaccumed then just the driver'side was done. Asked again for passenger's side. Not impressed.

Roy Whittaker

I had a great buying experience with Mercedes-Benz of Columbus, Georgia. Worked with the Used Car Manager, Duane Hall, and he offered me a great deal on a Used Mercedes S-Class, 4Matic. As a previous E-Class Mercedes owner who had to replace my car due to total loss in a car accident, the buying experience was one of the best I have ever had. Although I worked directly with the Used Car Manager, Duane Hall, ALL of the staff I spoke with were a pleasure to do business with and very helpful. Thanks for a great car buying experience!

Wendy Brooks

It is always a pleasure when I visit the MERCEDES-BENZ OF COLUMBUS dealership..everybody is very friendly, kind and helpful...from the big guys and ladies in the front offices to the sales reps,mechanics, office and janitorial personal ,the entire staff is very welcoming they call you by name which make you feel like more than just an open wallet,but more like a good friend. it's always a comfortable experience..I wouldn't go anywhere else..THANKS FOR YOUR KIND SERVICE