Nearly $400 of DAMAGE to our Vehicle.
We brought our SUV here for a wash in December. A couple days after the wash while getting gas, we noticed the metal door that covers the gas cap was missing. My husband called the car wash to ask if they had our missing door. Sure enough, they had it. We drove to the car wash to pick it up. The associate on staff told us if it was a costly repair to come back and he would help us get the issue addressed with management as it was obvious the damage occurred at the car wash. The cost of the repair came to $370.50. I approached the car wash with a copy of the receipt for the repair, and the manager told me he really didn't know how to handle the situation - not the response I was expecting, but nonetheless I continued to pursue the issue. The manager had informed me that when a vehicle is damaged during a wash, an employee is supposed to generate a report of the incident. At that time security cameras are reviewed to view the vehicle before and after the wash and determine if damage occurred during the wash. This information is necessary for an insurance claim to be filed. My husband and I were never informed of this process when we came back to retrieve our gas door from the car wash, so I was really hoping the car wash would offer to do something to address the situation as this was not our fault. After much back and forth with the manager, I was informed by the manager that he didn't believe the incident was the fault of the car wash... he offered to reimburse us for the cost of our wash, which was around $10 as compensation for the $370.50 of damage done to our vehicle. We would have been satisfied if the car wash had even offered to meet us half way on the cost of the repair, but $10 really isn't adequate. Needless to say, we will not be bringing our vehicles here any longer.