Reviews of Royal Express Car Wash (Car Wash)

107 Danbury Rd, New Milford, CT 06776

Average Rating:

DESCRIPTION

You will see all the opinions of real people like you who know the services and products of Royal Express Car Wash (Car Wash) in the area close to the state of Connecticut.

Now this firm gets a rating of 3.3 stars over 5 and this rating has been based on 90 reviews.

You must have seen that it has an average rating is average, neither too high nor too low, and it is based on a very high number of scores, so we may think that the valuation is quite faithful. If people have bothered to value when they are happy, it works.

As you know, we don't usually stop to set evaluations when they are correct and we usually do it only if we have had a problem or issue...

This Car Wash belongs to the category of Car wash.

Where is Royal Express Car Wash?

REVIEWS OF Royal Express Car Wash IN Connecticut

Jeff Mandel

I pay a monthly fee for unlimited washes so I go thru just about every time I get into town. They do a very satisfactory job of cleaning the exterior and have free vacuums as well. Recommend the monthly plan.

Whit Balliett

WARNING: the front end (hood lip) has been damaged 2 times here recently. I couldn’t identify them as the cause until I went through 2 weekends in a row and the exact same damage (2-inches apart) occurred. I am approaching them about this today and hopefully they can isolate and fix the problem. I have had this car for 1-month and something like this has never happened to me. It was really surprising because I have been going to them (using monthly passes) for quite a while. The paint has been scrapped off in 2 sections 2-3 inches wide right next to each other. Follow Up: I have tried to call their number and it is not working. I need to address this with the owner ASAP

Relevent_AntiMeme ;3

Half of the stands are not operational (2/4) The stands that are operational hardly work, water pressure is comparable to my garden hose, the soap was out, I would not touch my car with the brushes that look like they haven’t been replaced in 5 years and the whole place is shabby. GO ANYWHERE BUT THIS PLACE TO WASH YOUR CAR!!!!!

Amy

Great prices, friendly and helpful staff, 4 lane car wash...don't wait in line for long, this place is huge!

Jeremy Paddock

Always clean, usually most vaccums work and are free. Monthly subscription starts at like $25 for unlimited washes. Good deal for Uber drivers.

Crystal Arnwine

Could be better, but I appreciate the free vacuums!

Scott Akam

They washed my car as expected.

Barry dabbs

Best car wash to go to , it's well worth it

Barry Katz

Their value plans are very nice! 24-hour operation very handy!

Tony Brooklyn

No big deal a car wash is a car wash

timberry0215

Not a good car wash. 12 bucks and nothing but water spots and dirty front end and back. Sad. Never going back

JEOH O.

jonathan francis

No pre wash. No dry off. Car barely touched in tunnel. Very poor cleaning, car still dirty, car still had soap on it, windshield still dirty. Tire shine barely applied. Worthless.

Eddie Rodriguez

The free vacuums are the bomb. They are powerful and have two different nozzles: one for wide sweeps and one for narrow detailing.

Sonya Harwell

Love this carwash! Free vacuums, awesome automatic wash, great prices.

Jaimie Paddock

The free vacuums are great

Larry Gulley

Good prices.even better with coupons

Don Frye

Nice place. I use the moneth wash option and normally it works great. A few times the machine is confused and thinks I did pay or something. My car looks great and clean now most of the time.

Kari Strueh

Great wash. Free Vacs. Use it several times a week. Unlimited wash package

Phillip Rhodes

Very nice remodel! Installed several car vacs(free btw) & car wash system. Looks very nice!

Nick Hirsch

Little over priced. But a great wash

David Kozora

Fast, easy, wheels clean, and great detailing service at a reasonable price.

will murto

Great car wash with affordable monthly pass. Clean and well kept property.

Alexis Turi

Very good experience with new staffing. So much happier than when I would attend a few years ago. Friendly staff always greats me with knowledge of the equipment and my car always looks great.

Logan Brantley

My car looked dirty than when I brought it in.There was still soap in several spots after. I don't recommend this car wash.

grnthmb55 .

Tire shine is now working, and overall this is a top notch car wash with very helpful staff. Highly recommend. Monthly wash programs are well worth the money.

John DeJoseph

We use Royal Express Car Wash for a TRUE BRUSHLESS CARWASH! Armondo is the person to see there, He is extremely courteous, knowledgeable & helpful. He makes it a pleasure to come there. We wouldn't go anywhere else! Stop in and see Armondo you won't be disappointed!

denny164l .

Great place to DIY your car. Prices are a little steep but nowhere else around can you knock the salt off the underbody which most carwashes DONT do.

Lalau Piruleta

Not good. I made an appointment 2 weeks in advance for a complete detailing and after dropping off my car, 2hrs later, I got a call saying they could not do the work. I guess they must be doing very well, so they probably don't need my business... no worries they will not get my business....

Miguel Tijeras 8k

(Translated by Google)

Matt Z

Tunnel of love.

justin scott

3 years of unlimited platinum washes has been just fine for me. Although I am accumulating a lot of free vac tokens cus I'd rather have them do it, guess I could go to the sister store where they do it for you included. Be sure to go often to get the value out of unlimited or it will be like a gym membership that you don't use.

Marty Berry

Got my truck clean

Christopher Vagnone

The guy running the car wash was a complete jerk. Started yelling and screaming at my wife to put the car in neutral. The car was in neutral and he just got even angrier. Great car wash but terrible employee. Will never ever come back here again.

Alicia Estévez

nunca mas volvería a este lugar, pésimo servicio

Sarah bosaw

I LOVE this place, it's clean, the vacuums work, and true car wash actually gets your car clean. $17.99 a month gets you a month of car washes anytime you want it done. Only downfall is it's a tight squeeze for the good automatic car wash and 2 lines feed into it. Other than that, I love love love this carwash.

Carlos Gomez

Can do better

Tyra Bonham

Nice place free vacuum but minimum$5 car wash

Joe S

UPDATE 10/14/16 - Personal Touch Car Wash still not taking responsibility, so I reported them to the BBB. Small claims court will likely be next if they continue to shirk responsibility. I will continue to pursue this matter within the realms of the law of course, until rectified or all viable options have been exhausted. How these people treat their customers is appalling and others should be made aware. ..... UPDATE 10/01/16 - MY RESPONSE TO BUSINESS Your unwillingness to accept responsibility for the damages sustained to my vehicle at your car wash is disappointing. My initial review clearly identifies the flaws in your reasoning. Regardless of the number of car washes performed at your car wash that did not cause vehicle damage, my car was in fact damaged. Whether it was a rock caught in the spinning cloth that caused the damage, the wheel washer accidentally hitting the quarter panel with his wash broom, or any number of other ways in which a vehicle can sustain damage at a car wash, I have no doubt that Personal Touch Express Car wash is responsible for the damages to my new truck. I will diligently continue in my efforts to right this wrong through the appropriate consumer protection and online channels. Ten plus years we have been loyal customers to your car wash and the one time we experience an issue, this is how you choose to handle it? Wow! ......... Let me start by saying that my family and I have been customers of Personal Touch Car Wash for over ten years and have never made any allegations against them. We have been reasonably satisfied customers with very little to complain about over the years. I have a brand new truck that I had washed at Personal Touch Express Car Wash on 9/17/16. The truck came out of the wash with a 2+ inch gouge on the quarter panel that it did not have when it entered the wash. While it is virtually impossible to pinpoint with 100% certainty what precisely caused the damage within the car wash, I have no doubt that the damage occurred during the wash cycle, as I had inspected the truck literally minutes before entering the wash. The estimate to repair the truck is over $500! I wouldn't be writing this review if the powers that be at the car wash took responsibility for the damage, but that was not the case. I showed the damage to one of the supposed partners/owners and he suggested I run the car through the wash again! His suggestion baffled me so I asked him to clarify why I might rewash the vehicle. He explained that if the damage came from his car wash, then it would happen again when I ran it through a second time! He also suggested that because there was damage on the quarter panel, there must also be damage down the entire side of the truck, if the damage did in fact occur at his car wash. I made multiple attempts to convince him that his explanations were not reasonable and that it was entirely plausible the damage was caused by his car wash, but he continued on with denials and illogical explanations. I finally asked him if he was going to assume responsibility for the damages, to which he responded 'no'. It doesn't take an expert, merely common sense, to know that there are many ways in which a car wash can damage a vehicle. However, I happen to have related automotive refinish industry experience and am absolutely certain that a car wash, including Personal Touch, is capable of inflicting the damage my vehicle sustained at Personal Touch Express Car Wash. The damage to my new truck is not nearly as disappointing as the unprofessional manner in which I was treated after reporting the incident to management. They not only lost me as a customer, but my entire family as well. It is not cost effective to take legal action against Personal Touch Car Wash, but I will continue to post online reviews and report them to the appropriate agencies. If they decide to reimburse me for the damages, I will try to update this review.

Doug Riggle

Love the car wash, but my car seems to always stink for a day or two after washing it. Change the water.

Ray Harris Jr

Good place to wash my dually truck

A. Smith

**WARNING TO SONATA OWNERS!** Took my brand new car to Royal Express Carwash and two deep and identical scratches appeared on the roof. The manager would not let me fill out a report. Manager claimed it happened in a parking lot somewhere, …

Regina Wolf

Free vacuuming, self wash, auto was and a second type of automatic wash

Henry Jacoby

There the best people

Eric King

Descent job.

Brenda Crook

Did not clean vehicle very well

Lori Arendt

Best car wash in town

Matthew J. Fitzpatrick

Excellent customer service, great quality, and efficient!

Bryan Winslow

Since the management change this place is horrible. Nothing works. My car is always dirtier when I leave or still has soap on it.

Justin Costable

Friendly staff, prices are okay. Coupons are usually available, car gets washed well. The car wash couldn't get the coffee I spilled on my car off.

John Wiedl

Absolute bogus

Megan Stenson

I have been going here for years, the prices and the customer service have been great. However I have notice a few things, and after today I am going to re-think my future visits. I did the $11 car wash but did not receive the free vacuum token. This is the second time in a row this has happened. The employee kindly gave me one, no questions asked. After my wash, I went to the vacuum and it had terrible suction. The same man gave me two more tokens, so I used the vacuum on the other side of the car - ZERO suction. I had to pack up all the stuff from the car and move to another vacuum, thankfully, this one worked great. Looking back, I have had to move to other vacuums more times than I can count. I can only imagine what people vacuum up, but you have to clean them every day and make sure they work. Very frustrating and time consuming! UPDATE: Went back yesterday for a quick vacuum and WOW so much better! Thanks

Dawn Schexnayder

Could be more nice and better atmosphere

Kyle Allen

Free vacuums but car wash is a little high

Paul Norris

Great place to wash your vehicle.

john roselle

Great car wash

Nate Samuel

Terribly maintained car wash

Raymond Lounsbury

I used the tunnel wash and the price is too steep for what you get compared to other car washes although you get a vacuum token for free with your wash. The wash went fine and my car was cleaned but the dryer at the end did little to noting. I spent 5 minutes after the wash drying my car with a towel I keep in the trunk. It would have been nice if my car was even a little dry. I wouldn’t avoid this place per se but if there is something better in the area go for that.

Miranda Brooks

Went to get my car washed and when I came out it looked the absolute same as before.

Lynne Busby

I signed up for a month and they keep charging my credit card even after I cancelled!

Monica Claros

Good for a quick car wash, good service.

Kay Reed

Love to go here for great carwash

Jeff Paladini

The a little much on the wash but got off all the bugs on my truck

Kjell Sands

The works works

Derek Almon

It looks fancy and all from the outside in the inside, Hi-Tech look, but after pulling my monster truck through there the carwash wash ate my fuel cap lid, Serta management about 20 minutes to locate it, so I won't be going back there.

Bryan Reavis

FREE VACUUMS! Great place, nice variety of option for washing you vehicle. With a full service option with someone prepping for your vehicle for wash and contact brushes, a touch less drive though option, as well as two bays to pull your vehicle in and preform a wash yourself. This place has it all. Did I mention free vacuums yet?!?....

Rick Woolsey

Great job on cleaning a very dirty truck. Free vacuum

Jacob Anderson

Car wash has gone down hill over the years, it's understaffed and there's no attention to detail. Change machines never work. Half the self service stations don't work. If I could leave 0 stars I would.

John Davis

Was quoted price and then after going there it changed without any notice, my car was guided in off- center on conveyor belt and mirror was hit. They refused to pay and manager was a complete rude woman!

chas non

Poor management

Damon McWalters

Get the monthly plan, Tom will get you setup.

Christi Reynard

Nice. Guy at the front does bug treatment before you go through the auto-wash, which was a nice touch.

Rich Zaleski

Stopped on my way home from Hatch Pond to wash the duckweed off my boat and trailer.

Gavin Murray

Awesome carwash

revmelody thomas

+ Shalom!

Dirty Thirty Seven Chevy

$5.00 to manual wash?! What do you think we are all rich?

Mark Nielson

Brush would not foam and it was full dirt so it scratched my paint a bit. Really a bit expensive for what you get and for the quality of the self wash. I don't think I'll use it again.

cane corso

The auto car wash ripped my emblem off my car and then they said they couldn't find it and said there is nothing they can do about it. You go to a car wash to make your car nice not to make it look worse. Do not go there

Jon R.

Always a great wash! Staff is always friendly. Strongly recommend!

Donna Farrell

Horrible! Second time I used vacuum, they are all broken and did not suck up anything off the floor. Also wouldn't swing so it didn't reach passenger side. When I paid for my car wash, "free" vacuum token did not dispense. At this point, I didn't care. I used to like this place but will not go back.

Catherine Gregory

Pricing is good with a plan. Soap seems to be diluted a lot. The Hot wax isn't Hot

Robert Denton

Good carwash. One of the few that give receipts, which is important with my company car.

Edward Wozniak

Has to have exact money.

sue h

Expensive

Bernard Paquette

Great car wash with a lot of options

TheGeminimusician

To expensive and half of the wash options are taped up. Who doesn't offer wax and spotless rinse options....not here.

Helena Short

Huge sign by all self serve car wash bays says maximum credit card charge is $30.00. They tried to charge me $51.00 today. I am in the process of disputing this charge. Terrible service. Horrible car wash, had no soap halfway through my wash. Took 4 days for them to process through the charge on my debit card and now it's for the wrong amount. Only thing decent about the "new" facility is their vacuums, and even those are sub-par at best!

Taylor Grisham

Good car wash. Decently priced.

Justin Cromwell

That Helena girl is testy AF! Place isn't that bad.

Budz Mackenzie

Was not happy about the price or the fact that they dont offer some features they use to ...such as split free rinse. With my vehicle it's important to have as little water stain as possible

Leanne Falcinelli

Great place, people nice, quick. They do a great job.

Randy Benson

Absolutely horrible. The last three times I have been there the tire shine has not worked, nor have the scanners so you can enter your discount coupons. On Dec 3 i tried one last time. scanner didnt work discount, when I press help no one answered, I went to the next lane , and same thing so I paid full price, and once I asked the attendant he said he was busy and cant give 3 dollars.. I then asked is the tire shine working because it hasn't worked the last three times I was there. " Yes he says" i go through and of course no tire shine on my wheels. When you pay for full service , you should get it, and when you offer customer the opportunity to get discounts, they should get them, NOT BE RIPPED OFF!!

Rachel Baysinger

Love the vacuums they always have great suction and also very well kept. I felt the automatic car wash without brushes didnt do a very good job I still had a very dirty line of dirt on the windshield, and yes it was on the outside of the car. We don't use car washes that use brushes on our cars. But I will still use this car wash.

Zachary Terbeek

There is always something broken here and it is very overpriced. Unfortunately seems to be the only game in town. Add longer hoses for the brush. I can’t even wash the back if my SUV, AFTER I pulled forward.

Matt L

Purchased the 2 for one deal they offer which is more than a single wash. They will NOT honor the second wash free. A bunch of scammers. Will NEVER give them any business again

Alan Blackburn

Backed up, car wash not working. No tire shine anytime you go. Fix the damm thing. It has been going on forever.

Yenni Pérez

I love this car was always, the chemical they put in the car it's great, i got my van shinning for weeks!!

Amber Williams

Express wash guys dont even scrub any more. Lazy if you ask me. Car still dirty, and Royal wash is closed at 6:45. Supposed to be open until 9 pm according to webpage. Place is really unreliable since management changed.

deborah latham

Like the free vacuums. I use the the automatic wash. Does a good job.

Sandra Chapman

Great car wash, well kept and maintained. Very friendly staff.

johndp64

Always great

Scott Earle

Got home and there's still dirt and now dried soap spots all over the car.

Matt Walls

Great prices great service staff is the best and free vacuums

Christopher V

Good unlimited wash deal.

Tim Wilhite

$18 dollar emperors elite, wash was horrible, only half of wheels got cleaned, and it wasn't very clean on that half. The wheel brite was the same, just half the tire. It didn't get the bottom part of my new Cadillac clean, either so …

Scott Smithler

Great wash at a good price

Business Hours of Royal Express Car Wash in Connecticut

SUNDAY
7AM–8PM
MONDAY
7AM–8PM
TUESDAY
7AM–8PM
WEDNESDAY
7AM–8PM
THURSDAY
7AM–8PM
FRIDAY
7AM–8PM
SATURDAY
7AM–8PM

PHONE & WEBPAGE

Royal Express Car Wash en Connecticut
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