Had some leftover food(curry) from a party that spilled in the back seat into the cracks where the seat belt is. We had gotten a detail from Washos app, who also failed at doing their job. So after a few days, we couldn't take the smell anymore so we decided to get it detailed again. I talked to the manager or owner who told me to bring my car in for a quote.
We get there and the guy inspects the car. He immediately smells the curry that has spilled in the back seat. He then asks if the previous guy removed the seat before during his cleaning and we say that we don't know. So he removes the seat and we see a dried up puddle of curry juice. We were pretty pissed that we paid the previous person $150 to have this issue fixed. So the guy goes on about how the other guy doesn't know how to do his job since he didn't even remove the seat.
So this guy gives me a quote of $80, even telling me that $30 of it will be his tip. At this point I didn't care and agreed to it. He gave us a time of about 2-3 hours which is perfect since my gf needed the car to go to school later.
When we come to pick up the car, my gf lifts up the seat that was already removed in order for him to clean it. To our surprise it still had dried up curry and still reeked of curry. We pointed it out to the guy and he said "oh it must of leaked down from other surrounding areas". So he told us to come back in 30 minutes. We go home to grab her books and stuff so that we can pick up the car and so that she can go straight to school.
Upon returning, the gf says she still smells it. We tell the guy and he says that there will still be a faint smell but it will go away. She's late for school so she takes off. She comes home from school telling me it still smells horrible in the car.
So now we take the back seat out and still see a bunch of dried up curry. At this point I'm enraged that 2 different detailers failed to fix the issue. I just paid $150(including exterior detail) to Washos and now $80(including $30 of undeserved tip) and neither guy knows how to do what they are paid to do.
At this point my gf says she can't drive around in the car anymore since the smell is so pungent. So she goes in the house and grabs the Clorox wipes and we both get to work. After about 2 hours of cleaning we get all of the curry out.
I just can't fathom how we come to you in need of a service that should be simple with all of the equipment and chemicals at your disposal. But instead you are just as lazy as the previous guy. The worse part about this guy was automatically charging $30 tip but not even caring to at least try to clean up the mess. Making us come back while you "clean it again" but not actually doing anything again.
This place was not only a waste of money but also time. If you are gonna force a $30 tip on someone, you better damn well do a great job. I feel scammed by this place and will never go back there, not even to the gas station that they are at since I never want to see this guy again or I will have to go give him a piece of my mind.
As you can see in the pictures, if he actually cleaned it the black stuff would've been cleaned also. WORSE PLACE EVER!!!!! DO NOT GO HERE!!!