To start, I have never written a negative review about a business. I typically assume that people and business can have a bad day, so I don't like condemning businesses for off days. However, considering that my complaint has been noted on other people's reviews, I am to believe that this is a regular business practice.
So, here we go...... I pulled up and was greeted by a kind gentleman. I asked about pricing as I was going back and forth between getting a #4 or a #3. He gave me a price of $24 for a #3 wash. I agreed. I walk into the waiting area and began my wait. A lady (cashier) walks in and I go ahead and ask to pay ahead of time. She doesn't have change. Okay, no big deal. I decide to pay with a card, but I let her know that the pricing that was given was $24. She asks about the interior of my vehicle, I let her know, and she says that the price is $29. I let her know that the gentleman from earlier gave me a price of $24. She states that the workers do not know the prices. What? You mean the people that work at your establishment and greet customers don't know what to charge customers? If this is the case, then you should be out there greeting all customers in order to avoid these issues. I let her know that I feel it is unfair to charge a price considering that she was nowhere to be seen when I arrived and I specifically asked about pricing when I arrived. She is adamant about charging the extra 5 bucks. Obviously, it's not the money that's the big issue here, it's more about customer service etiquette and I would hate for others to have to deal with a similar situation.
Lastly, I was going to let this go. I don't typically feel that these situations warrant a yelp review or any morsel of my time. However, the tone and demeanor of the lady, which was rude and condescending has motivated me to write this up. I also hope to help others avoid this.
I do have to say that the gentlemen working there do a great job. No complaints on that end.