I had been going to this car wash for the last 2-3 years, brought my BMWs there, and had been pleased with the hand wash and wax done there. Don't get me wrong; I still think they do a good job, especially Mike who does the work on my cars. However, this review is a warning: DO NOT BRING YOUR HIGH END CARS THERE IF YOU DO NOT HAVE GOOD INSURANCE. On June 1, 2019, my wife brought her 2019 BMW there after having it for 3 weeks. No mechanical problem with it. Hand wash and wax done. When she received it back, indicator lights showed the chassis was unstable, and she could barely steer it on the grounds of the car wash. It was taken to BMW. They assessed over $5,000 of under chassis damage, including a bent driver side steering fork. I had an independent assessor come to look a the car at BMW. Both assessors agreed the damage happened that day at the car wash. To further back that opinion, the BMW online computer and GPS determined the exact time and place the damage occurred, which was at the car wash before the car went to BMW. Further, one of the employees told me he saw one of the new "kids" drive it up on something. I spoke to the owner/manager Fernando in person and showed him photos of the damage I took with the car on the lift at BMW. He said he would get back to me. Instead, he has ignored calls from me and from my insurance company. He obviously disavows any responsibility for this incredible damage to a fantastic car. How arrogant and irresponsible. My guess is that they have NO insurance. So now, my insurance company is unable to subrogate for the repair expenses, and it counts as a "ding" against my wife as an "accident" despite the proof. So, readers, caution with bringing your trusted vehicle to Opal Street Car Wash; you may have a clean car but be unable to drive it safely once it is returned to you.