Took in my '14 Tacoma for a thorough detail on a Monday. Right up front I noted that they seemed to run a clean and well organized shop. I was promptly greeted and they gave me a personalized quote for exactly the service in requested. Emir personally examined my vehicle and asked intelligent questions. He also demonstrated high attention to detail and made helpful suggestions. Overall, he quickly grasped exactly what I was looking for - which was not a standard package. Nevertheless, he was courteous, accommodating and easy to work with. He did not push unwanted services on me, rather he listened and noted WHAT I wanted and HOW I would measure success. We agreed on a price (which turned out to be exactly what the final bill was. No surprises.) When I picked up the truck three hours later, it was immmaculate, AND done in the way I had requested. Emir then took the time to do a thorough unhurried walk around, verifying that each and every special detail I had requested was fulfilled and that I was indeed satisfied. He was quick to assure me that if I saw anything unsatisfactory, I should bring it to his attention. I found nothing amiss. Overall, a thorough professional job. By the way, I noted a few other "iffy" reviews about this shop. My advice is to stop by and judge for yourself. I was exceptionally satisfied, and I am a stickler for details on my cars. Maybe some of the low reviews are sour grapes from former employees and not based on actual customer experience? Anyway, this customer gives a five star for Ducky's.