Reviews of Strictly By Hand (Car Wash)

7848 Hartzell Rd, Anchorage, AK 99507, United States

Average Rating:


We've got the reviews of people like you who consume the products of Strictly By Hand (Car Wash) in Alaska.

To this day the firm gets a score of 3.9 over 5 and the rating was based on 29 reviews.

You may have noticed that its rating is really positive, and it's based on a very large number of scores, so we can say that the evaluation is very accurate. If people have bothered to value when they are pleased with the service, is that it works.

You know that we don't usually bother to put tatings when they are good and we usually do it only if we've had a problem or incidence...

This Car Wash corresponds to the category of Car wash.

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REVIEWS OF Strictly By Hand IN Alaska

Kassandra Smith

Randy is great and the guys always do a great job. Made a smoker's vehicle smell as if no one had even thought of tobacco in it. Definitely recommend calling the shop to schedule. 10/10

Doug Williams

It was convenient place to pickup a Uhaul rental.

Rebecca Phillips

My car was clean, my windshield was not even touched.

Mog Cat

Randy provided exceptional customer service and gave my car back to me as if it brand new off the auto dealers lot. I’m going back again and would recommend this place to anyone who is in search of a auto detailer. Very satisfied with the service I received.

Chalon Lubin

Matched a deal off of groupon, got me in and beat the timing I needed by 30 mins. Truck looked great, few tough to get spots were missed, took it in next day and it was solved on the spot no questions asked. Great service, would recommend

Raymie Hamann

Superior in service and attention to detail! Prior to listing my car for sale, I brought to Randy for a complete detail (including the engine). Honestly, they did such a great job I decided to keep my car! The service was professional and the timeline to finish was honored. Worth every penny. I highly recommend. Raymie Hamann

Harrison A

My car has never looked better after interior and exterior detailing! Thank you!

Dũng Giang

Kelley Roberson

These guys are amazing. They made my car look brand new. I will definitely be recommending Strictly By Hand and will go there again in the future. Seriously appreciate how well they took car of my car.

steve tolan

So impressed by the job they did, I bought the whole team moose’s tooth Pizzas the next Day. Daughter sold the car first person to look at it mentioned what a Great Detail job and payed full price.

Sean Tracy

Worst detail job ever!!! They had my mom’s car from 8 am until 6:30 pm and still didn’t have it finished. My mom keeps her car immaculate so there wasn’t much to clean. We were the first to drop off our car yet when we showed up at 6:30 pm, closing time, it hadn’t even been washed on the exterior. I asked the owner why it wasn’t finished. He got very nasty with me and told me that I could just leave my 80 year old mother there and it would be finished soon. He never gave me a reason for it not being finished or why the other cars were done before my mom’s. The owner finished several other cars and finished my mom’s last. We sat there and watched them finish 2 other cars while we waited. They left dirt behind on those cars. We watched them wash the exterior of her car in 15 minutes. There was no “detailing” done. Just a plain old very fast wash job.

Hannah Findlay

I called them directly before buying the Groupon to ask about their availability as I am leaving town this week. There was no answer, even though I called multiple times during business hours. I left a voicemail and when my call wasn't returned by 10am the next day, I called again. This time I spoke with Randy who was courteous and assured me that if I could get there soon, they'd have it done by the end of the day. Little did I know that **pet hair removal is not included in their cost** and that they would charge an ADDITIONAL $50/hour for pet hair removal. I feel that is a ridiculous amount of money to charge for something that they would already be vacuuming anyway, so I chose to walk away.

Joshua Petersen

I will not be going back here. I'm sorry for the people I originally recommended this place to after my first car detailing two years ago. Where to begin? First of all their scheduling is ridiculous. I took my car in the night before and spoke with who seems to be owner (Randy?). He initially told me it would be done by 5:30 the next day. I asked if there was any way I could have it by one o'clock because I had a busy next day (this is was the family van so I needed to move kids around). He wrote on the paperwork it would be done by one o'clock. The next day I received no phone calls and tried calling several times around one till 1:30 with no response. We rearranged some things to haul kids around in the second car but it meant making last minute adjustments which should not have occurred. We drove by at 2:30 and they were just barely starting on my car!!!!! Now it wouldn't be done until 5 pm. I called at 5 and it was going to be another 30 minutes. At this point I had no choice but to take an Uber to pick up my car because I didn't have enough seat belts to take the family since the family car was being detailed. When I got there I still had to wait another 15 minutes for them to finish it. No comment from Randy about the tardiness of completing the vehicle. Tried to charge me the $20 for the engine cleaning a second time. Now, the trick to this repeat business at this place is the amount of oil they use on the car. The seats and mats were coated in oil so much that we had to take towels to the seats the next day to remove the excess oil. The rubber mats had pools of oil after sitting overnight in the driveway. The leather seats are so oily you jump in the car and slide right off the seat. Every inch of the interior was coated like this. In just a matter of a couple days my car is going to be coated in dust and be dirty again due to the amount of oil everywhere for the dust to stick to. The dashboard had a visual layer of dust built up just after a night of sitting. So if you argue the dust doesn't cause this, then wiping down the most visual surfaces of the car did not happen. They also didn't clean my retractable screens for the windows. Instead they just put them down and ignored the mess on them. Lastly, when we hopped on the Glen highway the next day, the hood of the van started to shake. When they were done with the car they didn't bother to close the hood all the way. This was the last straw as we had our entire family with four kids in the van exposed to a dangerous situation where the hood could have flipped open driving down the highway! If negative stars were an option, I would provide a negative five star review. This was my second time using this place. They probably did just as poorly the first time but I didn't have the vehicle long enough to know because I had it detailed so I could sell it quickly. Like i said, we will not be using this place again or recommending them to anyone else. Even with the Groupon we used the value is not worth it since they put my family in danger with the hood not being closed.

Jeff Freer

Did a good job, but for the price, I was expecting a little more. Car was clean, like I spent 4 hours on it myself, but I didn't experience the "Just Detailed" Feel throughout the whole car.

Dallas Thompson

Did a great job.

Jessica Wright

I've used this place for over 8 years and will continue to use them. They're very courteous on the phone and my car always looks immaculate when I pick it up. I've brought in all three cars I've had over the years and even my old junker Explorer looked awesome after they worked their magic. They have excellent attention to detail and their holiday special gets me every time! Thanks for almost a decade's worth of clean cars!

Janis Pflieger

Thank you Scott! I just bought an old used vehicle and the original owners had three dogs, so the vehicle was full of smells and dog hair. After explaining to Scott that I wanted him to concentrate on the inside (the outside has dents and busted fender, etc.), he was able to work it into their schedule. I got it back a full day earlier than expected!!! And he had done a great job on the interior as well as a good washing of the exterior. I'm very pleased with the service and will recommend it to friends.

Sierra Sobel-Smith

Sean Kendall

It was my first detail ever and couldn't have been happier with the results. Worked with my schedule for leaving it overnight and pick-up and drop-off went very smooth. Their Groupon deal brought me to their door but the quality of their work is what will bring me back. My truck looked brand new.

Sam Baker

Got 2 corrolas detailed here. Came out better then expected. Thanks a lot!

Lara and Chris Hildreth

Great service! Cars look brand new. Thanks Randy!

Samuel Dickinson

Great job

Margie Tidwell

I bought a Groupon for my parents car as a present for them. You have to book it a couple weeks out as they are very busy during the summer months. The wait was well worth it. They did a fantastic job and I'm very happy with the results. Two thumbs up!

Jenna Foreman

Strictly by Hand did a wonderful job on my car! When I picked up my car - it smelled fantastic. There was one particular stain on my seat that did not come up - I was very sad about this - the remnant of a smooshed blueberry (not good for light interiors). Beneath my seats were all spotless. Honest guys too - they found my long lost headphone splitter. I also accidentally left my old iPhone 5 in there - and it was still in there (There are some less than honest detail shops in town - by reputation). I had both all weather mats and the factory mats - they returned both sets like new (didn't think that was possible with all the smashed in dirt from hiking...). Anyway - great place! Courteous owner. Used a groupon - no hassle there - would go back again! They also removed some pen stains on the interior roof of my car (dramatic 8 year old enjoys gesturing while talking/drawing).

Sanri McCoy

I would not recommend this place to anyone ever !!! This is by far the WORST auto detailing I have ever gotten!!!!! There is still so much dirt in my truck! The doors weren't cleaned, the center console wash't touched at all, my rims still have grime on them, not to mention the mud on the side view mirrors, the bed of the truck wasn't even touched, the bed over wasn't even lifted up!!! I bought this as a groupon, and was charged an extra $50 for pet hair, and there was still pet hair in the truck when I picked it up! This place is horrible! Don't waste your money to go here!!!!!

Dillon Matson

Deborah Chambers

Got my car detailed there, left it there all day. Picked it up in the evening. Parked it in the garage and saved the experience of driving a newly cleaned car for Monday. Looking through my car I noticed dust in all my vents, in the door pickets dust and grime still present, my mirror still had gunk on it, there’s still dog hair on the ceiling and back side of the seat. The job they did was worth 30 bucks... maybe not even that I could pay a 9 year old 30 bucks and I’d have a better detail. What makes this worse is I had a bought a bogo special assuming it’d cover everything. I’d end up paying an additional 149 on top of the 90 dollar bogo cert. Icing on the cake my newly replaced driver side head light is out. This was a terrible experience. I will call to complain and would not recommend this business.

Quintin Brand

Guys did a great job! I take both my wife's car and my truck here.

Sara Andrade

Awful customer service. Rude, condescending, and unpleasant. I had some change in my car, which they stole. The only thing they did well on was the carpet. The seats still had crumbs on them and were poorly cleaned. The windows were still dirt streaked, the cup holders were all still dirty, the dashboard wasn't cleaned nor the steering wheel post, and the steering wheel was sticky from whatever they put on it. When we picked up my car, they complained about having to clean the back window carpet and charged an extra $20 for it, even after stealing my change and doing a terrible job on the car. I will NEVER go back, and will be telling friends and family not to waste their money.

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