I have a 2-part bad review for this company.
Part 1:
On Sunday afternoon my wife and I went to Arctic Rainmakers. We purchased the $15 car wash. As we pulled in to the bay, the machine had us pull up and stop, then back up, then pull again, then back up again and stop. I assume to get us in the perfect position to wash our vehicle. As the rainmakers were in the process of washing out vehicle a 2011 Ford Taurus SHO we kept hear a clunk, clunk, clunk noise from the rear of the Taurus. We then proceeded to pull out our cameras and start to video the event. It was a terrible experience because we were basically stuck as a machine was destroying our family vehicle. On a side note we noticed that the machine was in fact broke on the side and barely held together. Once the machine was done, we pulled out the bay to inspect the damage which was on the rear of the Taurus and one of the employee’s came out he was a very nice and respectful gentleman only good part about this horrific car wash. The employee took my contact information and promised that the owner would contact me in a timely fashion. I waited a few days and then called the car wash because I never received a call from the owner. The gentleman that helped us before ensured me he had given my contact info to the owner and said he would call him immediately so I can get a call back. The owner did call and said he happened to be out of town and that was the reason for not getting back to me in a timely manner. A few days later I showed up to the car wash and met with the owner. He proceeded to tell me that it was impossible for his machine to have hit my car and that he always gets people trying to take advantage of his company. All my family and I did was try to use a local business and get the service we paid for and its sad but all we ended up with was a dirty scratched up vehicle and had our integrity put into a question by a man who is 100% OUT TO GET ALL Alaskan’s.
Part 2:
The car was also left my vehicle extremely dirty to the point where the employee at the company asked if he could rewash our vehicle because he didn’t know why it was so dirty after buying the most expensive wash.