I first contacted this business because of their a la carte seat shampoo service. My 45lb dog had an explosive accident, a week before the appointment date, over my seats and I didn't care for my floor mats or my exterior being clean. At least until late spring anyway.
The week old stains were spread everywhere on my back seat and a little on the front seat. Some of it even got smeared onto the door handle. I arrived fully accepting the fact that I might be charged more. The website does say they start seat shampooing at $35 but I was quoted $70. This was understandable, my car seats needed a lot of work. It was still better then the $100+ the other businesses were charging for interior packages that included services I didn't want.
About 2 hours later, I was informed that my car was done and ready. I went to the front desk to pay and was charged another $5 for the extra grunt work needed to get the week old stains out. I paid the $75 and went out to look at my car. IT WAS LIKE NEW! I was amazed at how new my car looked! They even had wiped down my dash and my cup holders. My floor mats were vacuumed and the stains on my seat belts were even scrubbed down.
This is my first experience with an auto detail business and I am glad to say that the customer service and the friendly family oriented demeanor that I picked up on, during my 2 hour stay inside the office, has definitely set the bar for me. I will definitely be taking my car back should my dog decide to give me another present or for any other matter.