Several Issues-
When using a cell phone, make sure to read the entire description that is listed after clicking the booking button. The $99 special is only applicable to cars. While annoyed that I didn't realize I had to pay more, that was my bad, and isn't the reason for 1 star.
Picked my SUV up yesterday and paid $125 for the 4+ hour cleaning package since I booked online.
The package was supposed to include-
Carpet & seats HOT SHAMPOO & vac
Pet hair removal ( additional cost for excess pet hair )
Floor mats cleaned & scrubbed
Air purging (remove dust & debris)
Vinyl, leather and trim are cleaned and conditioned
Dashboard, gauges, console, door panels cleaned and dressed
Cargo area cleaned and detailed
Odor removal / elimination (additional charge)
Air freshener
Headliner cleaned (additional charge)
Interior windows cleaned
Exterior foam bath & hand wash
FULL HAND WAX
Bug removal
Wheel / tire / wheel well cleaning
Exterior window cleaning
Clay treatment (cleans paint)
Buff and shine
Tire & plastic trim dressing
Black trim restore (additional charge)
I did not choose any of the additional charge items. I also do not have carpet. While the outside of the SUV looked pretty sweet, the shine did start to wear off as soon as you even touched the car. The product used made the paint show finger prints very pronounced, I was still pretty satisfied with the job done.
Until the next day after I get off of work the car is steaming inside and smells a little off. One of the reasons I chose to get my SUV detailed was because the back seat had a spot that needed to be cleaned. One of the photos is the remainder of the spot that I discovered when I pulled my rear seat up.
I'm not sure if they didn't realize my seats were water resistant or were just careless, but my other discovery was puddles of dirty nasty water. Maybe if I had carpets it would have soaked in, but this grossness puddled on the rubber liner, then sat all day in a closed vehicle in our current heat situation (95+ outside).
So I spent $125 and then the very next day had to pull up the rubber floor liner and soak up the nasty dirty water from the back seat as shown in the other two photos. Plus the guy was rude when I asked about the price difference, their credit card machine was down, and I didn't even get my air freshener.
No I don't plan on going back which is their loss as I was hopeful to get a quote on having our motorhome washed and other services such as headlight restoration etc.