Reviews of Volvo Cars Charleston (Car Concessionaire)

Don Johnson

Brought our older model S80 Volvo (2005) in for a problem that had not been properly diagnosed at several different shops local to us. They found the problem right away. Solved. The car now runs like the day we got it. Very pleased with the results. Staff was very courtious and helpful. Would like to give more stars but 5 is the max.

Lindsey Read

Poor customer service and attention to detail is lacking - Volvo Cars Charleston performed the 30k mile service on my XC90. They forgot to reset it after so the service alert still came on. Additionally, they took my insurance card and registration out of my glove box for the state inspection but never put it back. Instead, they left them face down in my cupholder. I was cleaning up and I didn't notice what they were until I'd already put them and a few other items in the trash. Luckily, I realized what they were in time. When I took my car back to the dealership to have the service alert reset, I expected them to be a little more apologetic about everything. What I got felt more like sorry, not sorry. Then they had the nerve to remind me they needed a 10 star review to the survey Volvo sends out following service appointments. I recently moved to the area from Colorado and this was my first service at this dealership. I always had a wonderful experience at the dealership where I purchased my Volvo. This experience was nowhere close. Very disappointing. I go to Columbus regularly and I plan to have my XC90 serviced there moving forward. Also, I won't be buying any cars from this dealership in the future. It doesn't feel like they appreciate their customers or their business. Beware.

Wynn

Lots of Eye Candy (new vehicles) to view and put on your list. Stop and talk to Chet while you are there.

Candice Pauley

I recently purchased a Volvo XC60 from Volvo Cars of Charleston and the sales staff went above and beyond from start to finish. The One Low Price system they use took all the headaches out of the car buying process and I got an outstanding deal without even having to haggle. Jonathan went above and beyond to find the perfect vehicle for my budget with all the options I wanted and thoroughly explained all the features of the vehicle so I could see the value that Volvo offers. Anyone in the market for a new vehicle needs to stop by Volvo Cars of Charleston to see what they have to offer before buying elsewhere, plus the new facility is absolutely gorgeous.

Justin Turner

Great people

Susan Desjardins

I bought a Volvo S60 brand new. Just found out it DOES NOT come with a spare tire. The paint comes off if I get a chip on it. It not only takes off the paint it goes all the way down to the primer. It isn’t the car I once dreamed of nor imagined for so long. It’s sumple things like: the clock doesn’t even reset itself to adjust the new time.

Johnny Shumate

Outstanding Car and to make the situation even better an outstanding sales and support team. I must say the team made purchasing my wifes new XC40 a pleasant experience. Since they know they have an great product they allow features, price and technical aspect sell the car and then back it up with unbelievable customer support and "pure welcoming" when you come back to the dealership for service or just an inclusive Saturday morning wash and detail. How great is that! The purpose of this review is to assure another buyer of 100% satisfaction across the board.... You can count on it!!!

Raphael Mutepa

Could be better

Todd Moore

Friendly staff and great service. Volvo for the win!

Jacob Montgomery

These guys are awesome! They treated us like Family from the start to finish!!! Go see John and Chris for your next car!

Chloe Curry

Great PEOPLE, selection, personalized customer service and they even offer no charge valet service to your door with a complimentary loaner car while yours is in the shop!

Angela Mutter

Best customer service

Michael McDonald

They Rock. Parts and service staffed by very capable people.

Stephanie Hackney

Our sales associate Gary was absolutely wonderful. We had a great experience and will refer friends and family as well.

Rhonda Knight

I had a very pleasant experience purchasing my new XC60. John Brown was very knowledgeable about the products, and was helpful but not pushy. As a woman purchasing a car without my husband present, I never felt I was being treated differently than any other customer. After comparing prices with other Volvo dealers, I feel I was given a very fair price. The new show room is great too. I would definitely recommend this dealership.