Reviews of Urse Dodge Chrysler Jeep Ram (Car Concessionaire)

wayne vessels

I had an oil change, tire rotation , and state inspection performed. It took approximately 1 1/2 hours which was a little long. People were friendly though.

Amber Williams

Overall my first time experience at Urse was fantastic. Brandon, who helped me find the best deal for getting my oil changed, was awesome! Everyone was super friendly and on a Saturday... I only had to wait 35 minutes! I will be back!

Melinda Hooker

Over a month to work on my van for the heat hand rising. 2100 dollars later not fixed with the right parts. Replaced parts van didn't need. Pick up van and still the same. Take van back was told it was another part. Week later waiting on part. Another week fixing it Caught lies being told. Pick up van after 2 more weeks say it's fixed. Drive van starts doing same thing again. Went in requested meeting with owner Joe never got call from him. Doug calls says bring back in.. another 2 Weeks waiting on parts. Call say pick up van it's fixed. No it still IS NOT FIXED. Also had noise in front of van and was told it was a Axel and they replaced it. Well no it was a away bar and was just fixed after I picked van up last time and was on the freeway when it got worse so took it back and it was the swaybar..I have given 2100 dollars to urse Dodge and nothing has fixed it.so how is urse Dodge going to fix this whole situation? I have alot more to complain about but it will be told to the urse owners. If I could give less stars I would give -stars..

Garry Hedrick

Ita always a pleasure to deal with Urse. I wo t go to any other dealer

S Shriver

"Great Experience" I recently purchased an Alfa Romeo Stelvio from this dealership. The car caught my eye as soon as my husband and I pulled onto the lot. We had some reservations at first because we were not familiar with this car brand and expected it to be way out of our price range. PJ Muscari was our salesperson and he was absolutely wonderful! He eased any anxiety by addressing concerns we had with regard to maintenance, warranty, etc. He also worked out a price that we were comfortable with. Before we drove it off the lot, he walked us through the entire car to ensure we knew where all the functions were. The longer I own this car, the more I love it!! I would recommend this dealership to anyone. Be sure to ask for PJ!

Tom Davis

Great group of guys, all B.S aside I wish I had went to them previously. They got me out of a bad deal and into a brand new truck with a good payment. Best car lot around hands down.

Carol Guin

I had an appointment at Urse Dodge on December 31st and was a half hour early for it. I spent approximately 2 hours waiting for my car to be repaired, only to be informed that the part had to be ordered. I scheduled this back in November which should have been ample time to order the part that was needed. Very unprofessional and to add insult to injury, my gear shift lever was installed backwards when they put my car back together. What compensation should I receive for wasted time, gas, etc. to and from the service department? Had to give one star in order to post, but a big negative!

Kenny Kincaid

I went for a oil change and and inspection and it took them 3 hours. On top of that I had no other problems with my vehicle. They came to me saying wheel weights fell off my jeep. So that made me have to stay another 45 minutes and got charged to have them balance my tires.

Lonnie Carpenter

I used Express Lane to get a sticker on my truck. They the job done as fast as possible.

Donna Runion

I sat for 4 hours waiting on them to check my 4 wheel drive, no one came to explain what was going on. I had to go down to the service department myself and ask what was going on.

Phil Davis

Doug was great as always. Only issue I had was car was not able to drive due to loss of coolant was under warranty and took 18 days to get appointment.

J B

Shane and Brandon were great. They had me in and out quickly and explained very clearly what had been done. Thank you!

John Beto

I will not return to Urse Dodge for any service to my vehicles nor will I ever purchase a vehicle from them. Over $1700.00 in repair costs and the original problem was not resolved. I called to schedule service for the identical problem the next morning and could not get it in for two weeks. The estimate was $3200.00. $1700.00 to not fix it properly the first time? I was not going to trust them to repair it a second time. I gave them a gold star simply so I could post this review.

Larry Ransinger

Greeted promptly! Took care of my warrant work. Will bring my Jeep back again for service work

Mark Urse

Always a pleasant experience at Urse Dodge!! I’ll definitely be back for my next car!!!

Steve Goff

While traveling through town from Pittsburgh to Raleigh, my jeep suffered a breakdown during the cold blitz that opened 2018. The service team here took great care of my jeep and got my kids and i back on the road in amazing time for a complex repair. I am grateful for their help and pleased with their service and professionalism. If I lived there, i would buy my next there. Thanks Urse Team for caring!

Knight Rider

Went for an inspection...in and out quickly!

DAVID WATKINS

Getting ready for trip on Saturday, found our Jeeps CV boot was tore Tuesday evening. Long story short, they took the Jeep in Wednesday and it was done Thursday morning... Great customer service

Jim Twyman

Went in for a scheduled appointment for an issue with my 2014 Ram 2500. The Service Advisor, Levi Yost, was very helpful and the repair was completed, under the factory warranty, the same day. No issues there. The reason for not giving them 5 stars is twofold. Number 1 - it does not make sense to me that they only had 1 Service Advisor working on a Saturday and only 2 Service Technicians working. They were very busy and I assume that Saturday’s are busy days for the Service Department. Number 2 - this dealership will not work with 3rd party Warranty Companies. Luckily my repair was covered under the factory warranty. If not, I would have had to pay the $130 Diagnostic Fee and go elsewhere for the repair.

Chris Rexroad

The staff was very friendly and courteous. We had a great experience.

Charles Davis

Very pleased with our salesman Donnie. He does an excellent job. He is very knowledgeable and truthful . We would also like to recognize Weldon in finance. He makes your the financing end of the process pleasant and easy. This is our second purchase and both experiences have been good.

Diane Burnside

Urse Dodge did an excellent job fixing a recall on my Jeep! Special thanks to Levi for being so nice and easy to work with!! Thanks!! DB

Patrick Wilson

Very helpful and will definitely work with you on getting a nice vehicle

Kelli Sekela

The mobile text I initally thought was a good idea. However, I was not impressed. I received a call from my service advisor and he stated if I needed anything to send it via the text and he would answer. That was not the case. I had 3 messages that was not answered or acknowledged. My jeep was not worked on until 10 minutes before closing. Although, he was very kind it did not make up for the unpleased service I received.

Arkham Alchemist

Doug was great took great care of me. They were busy I needed an oil change and inspection. Got them both done!

Joshua Vingino

Service was fast and good but they have no knowledge of the mystery wobble in the front end of the new Jls

Wendy Imperial

Wonderful experience as a return customer purchasing my second Jeep Wrangler. The sales staff was welcoming and accommodating! Highly recommend Urse!!

Brian Lafontaine

Terrible they stand around inside in air conditioning looking through glass out at you.i won't go back!

dona robinson

I was surprised at the help n patience I received at Urse Dodge Jeep Ram. Not knowing what I wanted,Bobby( salesman)helped me choose the auto that I liked .

Dominique Wilson

My sales guy Randy was helpful and did everything he needed to do to help me get a new car

Judith Minney

Doug, our service tech, is friendly and knowledgeable. He doesn’t try to sell you unnecessary services, but makes sure your vehicle is up to date on all necessary services. We’ve been quite satisfied with any service completed at Urse.

James Shoemaker

Easy car drop off in the express service and nice people who assisted me.

M S

Don’t buy here. They advertise one price online. When you show up they try to charge you much more because the advertised price includes rebates so specific few would qualify for. Total Sham! Complete waste of time. Contacted Dodge to complain.

Michael Crowe

Excellent service a little slow but great results

Rebecca Flowers

Thanks to Urse Dodge Chrysler Jeep of fairmont for making sure I was in the vehicle of my dreams. I went to sadly trade my 2016 Jeep Wrangler (black bear edition) to look at a compass... the sales guy Jason knew that I didn’t want to be in a compass and steered me toward the 2019 Jeep JL Rubicon, and I just couldn’t help myself. Thanks to everyone at the dealership for making it an easy experience and getting me the most out of my trade and into the coolest Jeep around. You guys are awesome!!!

Mary Beveridge

I want Urse Dodge to know what an exceptional employee they have with Doug Stephens. He is always friendly and goes above and beyond. He's always helpful and trys to do what's right for his customer. I was so glad when they moved him back to the service department. Doug will always take good care of you and treat you right. Doug deserves an award for his exceptional customer service.

Julia Childers

It's been several years since I last dealt with Urse. From the first to the last...professionals! Always great customer service and friendly staff.

Josh Samples

This was my first experience at Urse and im happy i decided to go there to buy a new vehicle. Everyone was extremely polite and helpful, they had a lot of nice vehicles to choose from. Everything went well and there was absolutely no aggravation or hassle. My salesman was Andrew and he was wonderful to deal with, he was very knowledgeable about the vehicles and was extremely helpful through the whole process. He made my experience positive and stress free. Definitely reccomend this place.

Keirsten moyers

I had a recall part on my car that broke and had to be rigged by my husband in order for me to drive it to the garage and THANKFULLY they were able to squeeze me in real quick and got my car done within a few hours. They were friendly and I’ll definitely be going back to them.

Rob Hendrickson

Had a very good experience at Urse when I bought my new Ram truck. The manager and sales lady went above and beyond to get the deal I wanted.

Rebecca VanGilder

I want and thank Shane and Doug in the service department for helping me today. I had a problem with my truck and they are helping me get it taken care of. I couldn't have asked for better service.

Elizabeth Keough

This is the second time I had an appointment and it was canceled AFTER I was there because they didnt have the part for my recall. The service dept has offered to compensate me but it is still very annoying when you have to use your lunch hour to sit there and only be told that it isnt fixed!! It would have been nice if they called ahead of time at least!

MARK PETTIT

I'm in Fairmont visiting family and wanted to get my vehicle serviced before heading back to Florida. I stopped in Urse service and ask for a oil change and requested to replace air filter and cabin filter also check my brakes & tires if anything needs repaired call me with estimate and I'll approve It or not . Anyway a hour later Urse calls says vehicle is done $47.00 dollars . Did Not Replace any of the filters I requested , told me one tire will need attention soon & brakes look somewhat ok . In other words the response I took was they didn't want to do the repairs . Went to Sam's club they looked at my tire & recommended I replace asap ,so I had them do so , I bought new filters they were nice and installed them and checked my brakes told me they were about halfway recommended replacing them when I get back to Florida . I gave Urse a try even after I was told by friends they wouldn't take their wagon their ! Well I learned & won't be going back nor will I refer anyone .

Lynn

Bought a car out there 6 days ago and it has had nothing but problems. Took the car back out there 3 times before Dion Waites decided there was actually something wrong with it and when they had to give me a loaner they gave me a filthy disgusting jeep that had been wrecked and had dog hair and mud all through it. Not a good way to take care of someone. I will never buy another car from that place. The pictures of the nasty grey jeep are on the pictures tab of the website. Purely dissatisfied with the treatment and service I have received. I had to load my three kids up in that nasty dump of a loaner car

Gabriella nicole

This place was wonderful! The people there are very good to work with and have outstanding customer service skills!!!! My next car will come from them!!!

steve lindsey

Joe Walls was fantastic! Worked with me for over a week, he maintained positive and professional the whole time. Great person!

Cody Eckles

It's okay always have a difficult experience here.

Barbara Carder

Good experience as usual. Very casual, no fast talking. Chad was great! Very busy day for him yet he was still polite and professional

Skip Wilson

Oil change and a tire rotation. The employee, Brandon Lake, was very friendly and professional. It took the amount of time I anticipated.

Brent

Had some updates and my window fixed. Doug, in the service dept is great!

David Claypool

Urse dodge has just contacted me wanting me to share my experience with them. My story is a five month long saga that I don't think they would like me to share. I don't know if I will ever get my truck back .

Chad Holt

Got charged $128.00 just to look at my jeep we had no work done I think that was kinda much don't you. We will not come back there for anything else.

Ronnie Eakle

Not very happy with this place. They had my car for a week. Called me yesterday and said if fixed and ready to pick up. I go in today to get it. Not even a mile down the road, and it started stalling out again. So now, it's back in the garage. Get it together guys, you're the professionals!!! UPDATE............. now my vehicle has been in this place for 3 weeks. It has not been moved from it's current location for 2 weeks. I was told be service adviser Doug, that I would hear from them on this Monday. I was also told by the service department manager on Friday that he had the key in his hand and was going to put it in the shop himself that day and he would personally call me himself on Monday. Neither of them called or anything . And Durango is still In the exact spot it was parked in Wednesday 2 weeks ago. I'm beyond disappointed with this company. I NEED MY VEHICLE!!!!!!!. I will NEVER again bring in another vehicle for these people to work on. I'm to the point to where I'm about to just go get my vehicle and take it to someone else. THIS IS THE WORST SERVICE I HAVE EVER RECEIVED FROM ANYWHERE. What's worse is the fact you hardly ever get to talk to anyone on the phone. It's always a voice mail service. This place is very unprofessional.

Tina Downward

Quick, efficient staff. Work completed as expected.

John Nelson

Very professional service. Every question I had was answered to my satisfaction. I was shown a substantial number of vehicles to choose from that fit my needs as I had relayed to the salesman. The paperwork and financing were explained to my satisfaction and processed quickly once I had chosen my vehicle. Overall I am greatly satisfied!

Patricia Harris

Amanda was awesome. She listened to us and found the exact vehicle that fit all our needs. She was not pushy at all but gave us the space to discuss our options. She has a great personality. Chad was great as well. Very thorough. We enjoyed working with him as well. We will definitely return for our future needs.

Kristy Ancell

To be honest I was a little skeptical when going due to all the negative comments I have read. But when I walked in I was greeted by a very friendly staff member with a smile. He instantly started asking questions about my Jeep and what I wanted done during my visit. They did the maximum that was covered under my Jeep Wave then went over everything they did on the paperwork. My overall service was wonderful. I got a text saying if I needed anything during my wait to just ask. While in the waiting room other employees asked how I was & if I needed anything also. I look forward to coming back again.

Teresa Claypool

The service department leaves alot to be desired, to say the least. Our vehicle has been at this location for four weeks and now are being told it will be another two weeks. No replacement vehicle has been provided. We have tried to be very understanding up to this point but being without a vehicle when you travel for your job is beyond an inconvenience.

Todd Taylor

I brought my Jeep to Urse for a routine oil change and bulb replacement while visiting family over the holidays. While there, my Jeep was parked on a patch of ice and slid into something which dented the fender and scratched one of the wheels. Urse ultimately paid for the repairs, but the process was more difficult than it should have been. I live in Virginia, and had to return that week, so Urse told me to take my Jeep to my usual garage and have them send the estimate to Urse, and they would take care of the rest. I did so but after three days Urse hadn't authorized the garage to do the repair, or respond to them or me in any way. I inquired with Urse and was told, for the first time, that Urse wanted three estimates from which they could choose. This was not feasible for several reasons, but especially because the estimate I provided included the price of a rental (which Urse had agreed to pay). I asked to speak to the service manager about it but he was away. I was told the GM was covering service and would call me back. He never did. I had to keep calling Urse over the next two days to get through to someone to help me. Finally, I was told again the GM would call me. He never did. Instead, another lady called to say Urse authorized the repair and that the service manager would call me to go over everything. He never did. The service manager didn’t even speak with me the day the wreck happened. Instead, he communicated with me from his office via the service advisor. I think a service manager should have the courtesy to speak with a customer directly in this type of situation to ensure the customer that the matter will be resolved to satisfaction. But that never happened. No apology or attempt to make up for the damage beyond the bare minimum was ever attempted. No manager ever spoke with me, though I was told to expect a call from one on three separate occasions. The repair is now complete, but body work never fully restores a vehicle, and my trade-in value will ultimately suffer because of it.

Kim Shields

From the minute on the lot at Urse, everyone was very helpful. When I pulled off the lot with my Wrangler it was an amazing experience. I have had my oil changed several times and the service department is very nice and helpful, they do make the time waiting a little better. Anyone looking for a vehicle I suggest Urse Jeep Dodge for everyone.

Blake Mattern

This is by far the worst dealership we have ever dealt with. We bought a commericial van from them and it hasn't ran right since the day we purchased it. They currently have been "working on it" for a little over 4 months with no solution. We put over $3,000 dollars into the intial repair and in less than a month it broke down again. It has been there since then ..We did pick it up once and it broke down bringing back to our shop. It has now been there for 2.5 weeks "waiting on a part". I am beside myself with this service.

Ian Six

Went in for a recall on ram 2500 water pump. Water pump was installed however they did not fill my coolant back up causing my light go off while driving home. They also didnt plug in my air intake sensors. The techs at urse are terrible. Although the service is below par I will say the gentlemen running the service desk are professional and easy to work with. Doug, and a couple other gentlemen were quick to get techs to fix thier mistakes.

Kendra Brown

Great service. Wonderful people!

Jesse vlogs Cayton

I will not go anywhere else for anything for my Jeep! I bought my Jeep here and everyone is super friendly and helpful great expierence!

Robert Wyckoff

Great people treated me with respect even tho my credit wasn't the best and put me in a car with 91 miles brand new I'll use dodge again next for sure

Valerie Vance

Had to get an oil change and tire rotation and they check everything. Was done when they said and very courteous.

BurdenOfMany

Joe W was awesome and very knowledgeable . Their manager and the finance guy of the hour, David H, did everything possible and gave me a great deal !! Thanks to all three of you at URSE Dodge in Fairmont, WV.

J Richie

Went in for recall work. Mr.. Stephens went above and beyond.

Devin Spears

Urse employees were wonderful to me and worked hard to get me into a new car of my very own! Everyone was so helpful and understanding. I will be back for all of my vehicle needs

Joy Lake

The service advisors were so friendly, knowledgeable, and on top of things. They were all in great moods, smiling, and made you feel good. I didn't have an appointment but they weren't bothered or put out by that-- they just worked me in. The service mechanic took the extra time to cover seat and floor and done a superb job-- very efficient and thorough. I will use this business again! Made you feel appreciated for your business and not like they were doing you the favor.

James Kiefer

Got waited on quick and car was done when promised.

George O

17 Ram 2500 Service personnel were very friendly and helpful. Addressed all issues for visit to resolution. Thanks Doug and Darren!

Dustin Mullins

This is a review of the service department first a foremost, besides the one time I came.to.look at trucks and the salesman walked away to do something and seriously never came back to me after 15mins of looking around. Anyhow, the man in the service dept. Was super friendly and knowledgable, as in knowledgeable I mean enough common sense to go outside to my vehicle with me and tell me how stupid the service techs are for telling me I needed to replace a brand new tire within a few months. That man is the only reason you get 2 stars. He was smart enough to tell me that the service program there was stupid and that the service techs are there to scam you into buying things that are not needed. As for the other part of my review, I was there to get the oil changed in my girlfriend's Jeep, this took over 2 hours to complete with 2 others waiting in the waiting room for other various services. Personally, 2 hours for a simple oil change is absolutely mind blowing. If your looking to sit and wait 2 hours on an oil change then get told your brand new equipment on your vehicle needs replaced soon, go here. P.S. thanks to the guy in the service dept that was REAL with me.

Keith Donna Riffle

From the start of service until I pick up my truck, everyone was very friendly, understanding and explained every step of the way including pricing. When I got my truck back there was a small issue with the start up, the service tech heard it and came directly out of the garage to help me immediately. Within just a couple of minutes it was s from the start a bus service until I pick up my truck, everyone was very friendly, understanding and explained every step of the way including pricing. When I got my truck back there was a small issue with the start up, the service tech heard it and came directly out of the garage to help me immediately. Within just a couple of minutes it was fixed. The bottom line estimated cost was actually less then originally estimated which always make somebody happy. I feel like I got quality service

David Rutherford

Haven't used them in years because they told me inspections were first come first serve on Saturdays. I show up and of course the guy who does modified stickers isn't there. Why did I call for an appointment? Last time I tried to use them they didn't answer the phone or return my message. I get an oil change this trip due to having a coupon and there is only one guy working the counter and it's the same as always. No modified inspections, no one answering the phone, people waiting for long wait periods to pay and check out, etc. Saw a guy show up for an inspection because the used car lot said show up anytime. He couldn't get one that day. Invited for over an hour for an oil change. I was there at 830 AM and they open at 8. Only two other people in the waiting room. So it's like this, don't go there unless you like waiting forever, no one answering the phone and of course paying an arm and a leg being they are a dealership.

Steve Potts

The employees at Urse Dodge went above and beyond in working out deal for my wife and myself. Thanks for all your assistance. Steve Potts

Carrol Jacques

It was a very pleasant visit Oil was changed and I was on my way in a timely manner. Thank you

Kimberly Lusk

What a nice, friendly atmosphere to buy a vehicle! They went above and beyond our expectations!

elston perry

Tried to work out a deal on a ram 1500 they low balled my trade. Tried to sell me one for 4000 more than another dealer. After I bought a truck ordered oem keys they said the couldn't program the keys unless I bought them from them.

Eli Villers

Great place to buy a car. Large selection of vehicles. Very helpful staff who will work with you to make a deal work.

Brandy Wyatt

I currently own an Orange 2013 Dodge Dart, which is "kinda" priceless because they do not make the Dodge Dart in the same Orange anymore. I normally do not complain much, but enough is enough. EVERY SINGLE TIME I bring my car here for service, it is returned to me DAMAGED! My very first oil change, they damaged my rocker panels. They denied it when i brought it to their attention. Every time after the first service, my rocker panels got pushed in and dented upwards even further.(from wrong lift usage) They got so bad the paint started to peel, chip and expose the car. Due to the fact they refused to take responsibility for the damage, my husband and I decided swallow it and fix the rocker panels ourselves since the exposed parts of the car started to show signs of rust and damage from the elements. The first service we had from them after fixing the rocker panels ourselves proved that we had them for damaging my car, because they returned it with, go figure, damaged rocker panels. When i confronted them about the "new" damage, a guy had the nerve to tell me that quote "All dodge darts are prone to damage there when lifted, its how they are made, they are weak there". That was the last straw. After finally losing it and throwing what normal people call a complete nuclear meltdown, they FINALLY agreed to fix the damage they caused. That was after they gave the "lets just fix it to shut her up" vibe. OH and even though i was able to finally prove they were the ones tearing up my car....they STILL wont own up to the previous damage. So, first service after my car's warranty is out? One of their employees decided to hit my car with another customer's car....it now needs a new bumper, which Urse said they will fix (which isnt the point because it shouldn't have happened) On the way to the body shop, the car starts to smoke and smell of burnt oil. Take it back to the shop to find out they cant even do an oil change right. Oil leaked past the filter. Heaven forbid if i EVER want use this car as a trade in for anything else....Urse Dodge is DESTROYING the value of my car and anyone i ever talk to about it at this place is to stuck up to admit it. Has the all mighty dollar really made people this greedy that nobody cares about how they treat people or their belongings? I feel they owe me a new dodge dart...the EXACT color as my current one....I love my car...and it absolutely enrages me that these guys continue to treat me and my husband like we are idiots and keep damaging my vehicle. And it is a shame. This dealership is the only one close to me to service my car...and close as in about a 20 minute drive. As per my cars warranty, it had to get serviced at an Urse dealership, I wish i would have drove the extra 30 mins on top of that and went to see if Morgantown Urse was any better. In Conclusion, if you want your vehicles to hold ANY value, Dive that extra 30 minutes! DO NOT TAKE YOUR VEHICLES TO URSE DODGE IN FAIRMONT!

Jerry Francis

Got my truck back today and completely satisfied with the results. Shane was determined to fine the problem. Thanks Urse Dodge for a great job.

JAMIE MCELROY

Always good customer service and always done well

BRENDA STULL

Dropped off my Jeep to be serviced. I was very happy to learn they also did the recalls needed the same day! Very friendly service!

Meredith Pheasant

The following is a complaint about service received at the Urse Fairmont location. This was the only email address I could find for the service department. If this is not the right contact for this, please forward to the right department. Thanks. My wife needed an oil change on her 2013 Fiat 500 Abarth. She also has a "check engine" light on. I suggested that she make an appointment for the oil change at our local Chrysler dealership, which happens to be Urse in Fairmont. The appointment was confirmed for 8:30am this morning, and she had me take the car in because she had to be at work. I arrived at 8:30 and parked the car in the parking lot by the service bays, and walked up to the service desk. After explaining that I was here for a scheduled oil change, they asked me to drive the car into the garage/bay with the desks in it, so I did. The person who met me gave me a quote of over $100 for just the oil change and "free" inspection, which seems extremely high considering the car's oil capacity is just 4 quarts, but I agreed to the quote. Furthermore I was informed that the check engine light could not be read or cleared since this was not a Fiat dealership (which was kind of annoying) I was told it would be 30 minutes and I may wait in the waiting room or at McDonalds or Walmart. I went to McDonalds for coffee. After an hour had passed, I walked back over to the waiting room, hoping I didn't miss the "car is ready" call. After 90 minutes had passed, I walked down to the service counter to ask what was up. The desk guy told me "sorry, it's really hard to change the oil on that car, it's taking them a while." This was very suspicious. I have changed the oil on this car MYSELF before. It takes 15 minutes. There's nothing "hard" about it. There's no special tools required. You have to remove the intake air hose with a regular screwdriver to get to the filter, that's it. So I explained to him that there's nothing HARD about changing the oil on the car - then he changed his answer to "well they don't like working on Fiats. They really hate working on Fiats." Oh, so you were just planning on lying to me about why it was taking so long, assuming I didn't know how much work is required to change the oil on the car? Meanwhile lots of other people (who arrived after me) were picking their cars up from having their oil changed. So it's clear that I ended up waiting almost 2 hours for the oil to be changed, just because nobody at the shop wanted to spend the 20 minutes it takes to change the oil on my wife's car, because it's a Fiat. Not because it requires special skills or tools or knowledge. Other cars were serviced out of order to avoid working on mine, even though I was quoted 30 minutes. This is really awful and unacceptable. I don't personally own a Chrysler/Fiat/Jeep/etc (this is my wife's car), but you better believe I'll let all of my American-car-owning friends to stay far away from this place to get service done. The actual cost ended up being less than the quote, but still much more than I would have been willing to spend if I had known it was going to take 2 hours and not be able to read or clear the check engine light. I suggest you address these issues in the future.

Michael Hunter

Took over 6 hours to complete oil change and a few recalls that required no parts. Getting in and out of the dealership is an absolute nightmare. Only good thing out of the experience was Doug who works the service desk.

Jolene Rhodes

Knew what I was looking for. Let me test drive back to my home to see if the vehicle was a for for my family. The entire family actually rode back to the dealership. We began the process of buying the vehicle. From start to finish, it was a rather timely process. In the words of my 8 year old, "it's perfect".

Don Cutlip

Diagnosed in a timely manner and parts are ordered, thanks for great customer service Shane

Alessandro Matteo

Great service guys .very helpful for me

jambocoo

Took my car in to have a lifter replaced under warranty. Long story short, they waited four days to finally order parts and of course that was on a Friday. Kept asking for a loaner vehicle and kept getting told they were trying to get me one. Had to keep calling them for updates. Finally after a week they called and said it was ready to go. Totally inexcusable service experience.

Kamau Wilson

This is the best place to buy a car. I highly recommend anyone interested in a new or used car give Urse a try.

Mark Whetzel

Very nice selection of vehicles. Awesome salespeople very knowledgeable about vehicles i will definitely go back when i need a new vehicle

Kevin Dyer

I'm writing this exactly 74 days since I had my Jeep Patriot towed to Urse Dodge for repair (and that was after waiting a week and a half for the scheduled opening). I waited nearly two months (or was it longer?--after so long the days get blurred) for a BATTERY. Waited a little longer than that for the alternator to come in, then was told to come and get it. I waited as the mechanic drove it from where it was parked to the service entrance, where he informed me that there was another mechanical/electrical problem they failed to detect, and that the part will be a month in arriving. Heard that one before. 74 days ago. So I leave it to the reader to decide if this is the dealership for them...

Christina Newlon

Took my Dodge Durango over to be serviced. Was told appt was Monday. It was Tuesday. Check engine light was on. Paid $447 and picked it up on Thursday. Assured it was fixed. Drove 12 miles and the light came back on. I called and was basically told them fixing it “threw something electrical” causing the light to come back on. No, I will not be taking it back over. No I will not be paying to have it not be fixed again. No I will never buy from them and no I will never buy another dodge vehicle in general. Very bad experience. I may go trade it off today.

Tim Snoderly

Service personnel were great everyone

Melissa Coffindaffer

Exceptional customer service !! Donnie Johnson went above and beyond in assisting me with my selection and purchase and made buying my new car by far the best vehicle purchasing experience I have ever had. I will recommend Urse to all of my family, friends and clients. Thank you Urse Dodge for having such amazing staff across the board and a special Thank you to Donnie for not only your invaluable knowledge but your extreme patience and incomparable customer service !!

jd davis

Been dealing with urse for about 4 years now and couldn’t ask for a better place to deal with always strait with you and helps any way they can

Lucas Crayton

The service department SUCKS! I was told on 7/19 my 4 cylinder Jeep had two blown head gaskets ( a 4 cylinder only has one head gasket) and possibly a cracked block and given an estimate for $7500. Took the vehicle to another dealership who is doing a goodwill/good faith repair to fix the REAL issue that Urse did not fix the previous July when it was still covered under manufactures warranty. My Rating - Negative 5 stars

Melissa Sinisi

Brandon was extremely helpful and they fixed my Jeep without problems.

Casey Reneman

My van broke down back in March, and it turned out to be the engine. It was covered under warranty, so I had it towed to Urse Dodge in Fairmont. They scheduled me in for the following week. I continuously called to check the status of my van over the following weeks, and was told every time that I called that there was an issue, “they were backed up,” “They were waiting for parts,” etc. I had a voicemail on my phone stating that the parts were all in and to expect it to be finished within one weeks time. Never heard back.. so I called one week later and was told they were still waiting on my parts. That as after five weeks of my van sitting on their lot. I was polite on the phone, and told them just to call me when it was done... they called two weeks later! My van sat on their lot for SEVEN weeks!!!!!!!! To say that I was irritated would be an understatement! We will never have a vehicle serviced there again!

Joseph Chicchi

Always excellent service and very professional

James Kirby

Terrible experience with getting my Jeep serviced here. I have had my Jeep in two times and it still is not running properly! This will be the last time I take it here only because they are responsible for fixing it. And they will have a loaner vehicle for me until it is repaired.

Michael Kochka

Bobby our salesperson went out of his way to make sure we were satisfied with our purchase. Excellent job and exceelnt experience.

andylynn howes

Do not go here they have no idea what they are talking about or doing, they couldn’t even give me the proper oil filter. I’ve been there twice and they mess it up every time. Ask around before you go there.

Joe Robinson

I brought my Jeep in for an oil change Friday afternoon and was in and out in no time at all. I did not have an appointment but Doug Stevens took care of me as soon as I pulled my Jeep inside. Doug always reminds of service that is needed and what is coming due. I depend on Mr Stevens to keep my Jeep is good running condition. Thanks go out to Doug.

yokumsteve

They're maybe getting better over there. This visit was a good one.

Amy Cowger

I always have great service at Urse in Whitehall

Susan Wadsworth

I received excellent customer service from the service department today. I had called with a problem with my jeep and the service dept. was able to get me in the same day within a couple of hours. They were efficient, kind and courteous. They stayed in touch while repairing my jeep and stuck to the quoted price for the repairs despite the fact that they had to do a little extra. The technician was thorough and even came back out to clean a little smudge he had left. A breath of fresh air compared to an earlier experience I had the same day!! Thanks to all of you in the service dept that helped me out today. You all were very friendly and made my day!

Jack Chris

Great service Doug Stevens takes great care of your needs

Jill Moore

I have been very satisfied with Urse, both in the service department as well as the new car sales department. Would definitely continue to go there for service and sales.

J UNO

Car Buyers Beware!!!! These people are the MOST dishonest, uncaring, and GREEDY car dealership in WV possibly the whole east coast! Purchased a vehicle from them and will never buy another. From the sales men and women, to the service department, and management you all should be ashamed of how you treat your customers especially being in a small community. I WOULD RECOMMEND ANYONE LOOKING TO BUY A CAR OR EVEN GETTING YOUR VEHICLE SERVICED GO ELSEWHERE! Save your time, mental health, and money DON'T SPEND IT AT ANY URSE FAMILY OWNED DEALERSHIPS!

Bob Baker

There team was patient with me and my questions . I was treated with respect and no pressure. The sales person was a pleasure to work with and exhibited the personality that I liked dealing with. I would deal with them again.

Angie Irons

Levi Yost was pleasant and professional. Great experience during this service visit.

Lydia Link

The guys at Urse in Fairmont were GREAT!!! They listened to what I wanted and did everything possible to satisfy my needs.

Nick Fantasia

Great people. Knew the product and were respectful of my time.

greg beachler

Not a good experience. Very poor communication between service department and customer. I called serval times and never got any response, actually had to show up to get answers. You had my Jeep for two week and could not figure out what was wrong. Because of the poor communication I got fed up and took my jeep back. Would I come back? Not unless your customer service improves.

shannon rudy

Service appointment for recalls - arrived early - quick in and out - comfy waiting area -

Matthew Biggie

I brought my truck in for a recall on airbags. Doug got me in and out in no time. He is a very personable and professional employee. Pleasure to do business with.

mark audia

I have purchased 4 vehicles from this dealer not to mention 15 various Chrysler vehicles. My vehicle was 3,000 miles out of warranty. Chrysler said the dealer had the option to repair my vehicle under a good faith warranty. Their service manager said “ I’m not a good enough customer to qualify because I did not come to them for service” . I told him that My vehicle had not broken down since I purchased it. He then Offered to pay half. I went elsewhere for the repair and won’t be back to this dealership

Cindi Corbin

We had a very positive experience today!! They salesman was very nice and patient! The whole sales team made sure we were happy and well taken care of!

Ava Winn

The service department is excellent! Michelle did her best to get us an appointment when we really needed help. Doug went above and beyond getting my Jeep Renegade repaired and back on the road! Would definite recommend to my fellow Jeepsters!

Holly Yelich

Had a recall on my jeep. Dropped off at scheduled time was done within the hour. Doug in service is always friendly and extremely helpful

Mark Moran

It was fine. Check in was easy. The waiting room is very nice. TV and coffee. I had another recall on my Ram truck.

Phillip Keilman

My fiance and I were looking to buy a Jeep Grand Cherokee yesterday. We went to Country Club Chrysler first just because it was closer to home. Little did we know how poorly we would be treated. Ron the Sales Manager was extremely disrespectful to us. They did not want to meet the price we needed. Ron kept saying I was unrealistic/wrong on everything I said. So we walked out saying we are going to Urse, he didn’t care. We called Urse on our way there and explained what vehicle we were looking at and that we would need some numbers figured out. Joe, who had answered the phone was more than willing to do this for us. When we finally got there, we walked into a completely different environment than we previously did. Everyone was very inviting, outgoing and willing to help. After the excellent teamwork of Joe, who actually ended up being our salesman, Derek and Weldon we were able to achieve our budget and had a great time while doing so! We could not be happier with our experience at Urse and would highly recommend it to anyone!

Richard richard

Urse Dodge is always kind and does work on my truck in a timely manner. Does recalls in a time when you have a appt.

Wiley Creasey

There was no pressure. I told them what I wanted and we made a quick deal.

Blessed Forde's

Glory to God! I first want to say that this was the greatest service I've ever had in any car dealership across this country. I worked with a young man named Levi he is one of the great workers in the Dodge company. And if Dodge executives are looking at this now I highly recommend him for a highly executive position regional manager this kid is so sharp, loyal, committed, and dedicated to the Dodge company and excellent service. I work in the NFL so I see young men of all walks of life and it was truly to see it was truly an honor to see how he carried himself and the humble Godly service that he showed me yesterday. Levi is truly blessed and all of his staff around him were great. This is one of the great stores that Dodge should be very aware of. Take care and God bless

Derek & Heather Hudson

We have purchased two vehicles from Amanda Sprouse at Urse in the past 2 years. She is honest, dependable and we could not have asked for better communication! She is the best!

Joanna Davis

Although this visit was only for a state inspection, as always was greeted with a smile, waiting time was minimal, always a pleasant experience .

Scott Swiger

Worst experience at a service department I've ever experienced in my life. Two weeks to fix a backup camera and still can't diagnose the problem. Communication is horrible. It takes days to return my call or I just have to call back after no returned call. I will never use their service department again

Roger Perry

Mandy did a wonderful job and worked very hard to complete the deal. I definitely would refer her to others.

John Spires

I dealt with Levi and he was professional and did a great job with communication. Straight talk was appreciated. Happy camper here.

Joshua Southern

Excellent place, excellent sales team. Travis worked great on helping me look at, test drive and decide on our family truck decision. This was the 5th vehicle from Urse, and it was just as easy as the first 4. Thanks to Travis for the excellent support and assistance with our purchase.

Barbara Davis

Their service department is the best! Always courteous, polite & helpful & they take very good care of my Jeep. Never had complaint about them & would highly recommend them

Eric Satterfield

Very pleased with the Dodge Warlock & service I received

Russell Cook

Very helpful,patient.

M Sylva

Would have given 5 stars but my multi-point inspection form was not in color so I dont know if anything is going bad on my car. I also wasn't informed if there was required maintenance due on my car, after asking. Meaning I will have to schedule another appointment. I gave 4 stars because of Doug and the other young man were very nice.

James Chapman

Excellent low pressure environment, made buying our new truck a great experience.

Tom Harned

It. Was great as always. Good people.

Joscelyn

Called and made an appointment to have 4 new tires installed. Let them know which tires needed ordered and called multiple times prior to the appointment to make sure my tires were ordered. Left multiple messages and never received a call back from the service department. Dropped my car off the night before the appointment just to receive a call almost 8 hours after my appointment time that my tires were never ordered. Call back a few weeks later, make the employee aware of the previous situation and again, place a tire order, drop my car off. Was promised tires were ordered. Again, tires were not ordered and I was notified hours after my appointment time. Go back to pick up my car, was told that tires were being ordered that day and someone would call me to set up a time to have them put on. A week goes by. Call back to check on when I can get my tires installed. Tires are still not available. I will not be utilizing Urse for my services any longer. Their customer service is laughable and I do not recommend anyone have service completed there.

Robby Brownfield

Took 5 months to "fix" my father in laws truck. Now it has more problems. Brakes sticking, transmission slipping, and the air conditioner is broke. But who cares it's only 95 degrees here...I'll never recommend them to anyone. I'll continue to give a 1 star review every day until they give him a vehicle while they fix his.

Louis Weiner

If you like Dodge this is the place to get one

Kathi Barr

Awesome Customer service!! Travis is fantastic!!! All of the other men treated us great !! Thank you all for helping us find a Jeep that we love !!

maddie hendley

I had so much trouble even getting started with my car shopping with so many different dealerships. Being a 20 year old, full time college student, with a part time job made it extremely hard to find someone who was willing to work with me and help me find a good vehicle for a good deal. The people here helped me find my new car and the best deal I couldve Gotten. I absolutely love my car and am so thankful for their help! They went above and beyond for me! Thank y’all so much!

Steve Santini

I had a really positive experience buying a car at URSE. The sales team is great. I worked with Jason and would definitely recommend him to others. They are very knowledgeable, friendly and Don negotiates the deals fairly. My car was detailed and ready for pickup at the agreed upon time. And I got a follow-up call to check in and answer any questions that I had. I'm a little picky myself but I give these folks 4 stars, solid.

Melanie Lough

Buying my new 2020 Jeep Gladiator was made easy with Joe Walls at Urse Dodge. Pleasant, informative, no pressuring at all!! Kudos to Joe

Kenneth Efaw

Treated very well. Fast and easy experience, they worked hard for my business.

Justin Robinson

Doug, Chad and Deon were first class and I couldn't recommend them any more! Thank you!

Terri Stansberry

Nice and friendly staff, A+ ++++ 3 stars because one of my 3 problems wasn't corrected. Taking my car back in Friday. They were willing to listen and apologized for the inconvenience.

Matthew Smith

Had Jeep there overheated 4 times still haven’t fixed it customer service is poor would not recommend them to anyone told me to take it to other dodge dealer

Gail Hogan

Appointment was for state inspection, winter maintenance service and check tire for leak. I was there on time for my 9:30 appointment. Shortly after they began servicing vehicle I was informed that leak was caused by nail. I confirmed I wanted it repaired. No further communication after that. I didn't get out of there till noon and that was only after I inquired about my vehicle. I considered wait time to be excessive.

Mike Hogan

Service was Excellent! Took me right in ...got my oil changed and went the extra mile and checked my brakes and all fluid levels!

Paula Spisak

Wonderful professional team all around! Been going there for 4 years and they are always courteous, professional, and friendly! Best place ever!

Debbie Willis

Very happy with our salesman Ryan! He was very helpful! Only complaint was that I really wanted 392 gears and it only has 321 gears. Other than that we love the truck!

Doug Cutlip

Great customer service

Anthony Smith

I arrived early for my service appointment. The friendly service personnel checked me in and got me out quickly and answered all my questions.

Matthew O'Halloran

My husband and I had a wonderful buying experience.. Friendly customer service and service center.. thank you all we love our 2013 Jeep Compass..

Nancy Walls

The people at this dealership made me feel special their kindness and understanding of my wants in getting me my dream car, I'm going to spread the word to everyone to go there for any auto needs.