Reviews of Toothman Ford (Car Concessionaire)

Marcy Gernot

Was a great experience. Toothman Ford will get all my business. James in finance was awesome I was in and out in an hour. Only one that would help me get financing. Thank you and Corey for everything. May God bless you both and bless Toothman Ford as well.

Michael Hovatter

I have called this dealership in the past trying to trade out of a leased vehicle and we couldn't make a deal (not their fault, it's hard to trade a leased vehicle without being extremely upside down) however, I thought I would call them again and purchase a NEW F350 straight out, no trade .I spoke to a salesperson and explained what options I was looking for and waited (actuallyI am still waiting on a return phone call, a week later) I even called back trying to speak to the same salesperson and still no returned call. So I called another local dealership and bought my new f350 the same day I called .

John Haas

Worth less they sould sued for there adds

John Watson

Had my truck for a month. The engine was messed up. 2005 Ford 37,000 miles. The engine was not a one time thing with this ford truck. Should have been a recall problem. Had to pay 3081.00 to have truck fixed. However JR Toothman is a good business man and for my inconvenience gave me a deal on the cost. $500.00 off the bill.

Megan Gibbons

Bought a 2018 Escape today with the help of Tyler McMillen. Had appointment, so there was no wait. Entire process took under two hours. Everyone was polite and friendly, and there was no pressure to add more, spend more, etc. Vehicle included the Toothman Powertain Warranty, and I knew from researching ahead of time that the value for the price was as good as it gets. Would return here in the future.

Aimee Lashaway

Loved my car buying experience at Toothman Ford! What an incredibly knowledgeable and helpful staff they have! It was honestly the best purchase process I’ve ever encountered!

Jake Taylor

The buying process was great, very nice and worked with me on the warranty. Everything else afterwards was terrible. They didn't fix stuff they said they would. "Checked everything over" and needed an additional $500 worth of parts and service(not including what they didn't fix that they knew about.... additional $135). Waited 2 weeks for a reimbursement check that never got mailed until I called and asked about it...not happy

Sue Borgman

Stopped at Toothman Ford to look at 2016 after talking with experienced friendly staff came home with what we really liked. 2019 Escape. Awesome sales rep and staff

Gara Martin - 3PSC

Barry was an extremely knowledgeable sales person and was able to answer all of our questions. We couldn't be more happy with our purchase! Well worth the drive to Grafton!

Tennyson Geldbaugh

I like Toothman Ford, have had good experiences there with my fiancee's vehicle & purchasing. Last experience was not great. Got a call saying they had an "independent buyer" paying above trade value for trade-ins. Drove the 45 mins to get there, only to be evaluated at $500 below KBB, $500 below KBB instant cash offer, and $1000 below another dealership offered me for the same trade. Needless to say, I left. Wouldn't have been a huge deal if they didn't stress this "independent buyer paying above trade value"

Craig Moore

If you are in the market for a vehicle, Toothman is the place to go. Their upfront prices which are far less than anybody else are assuring. Their Costumer Service is OUTSTANDING! Thank you Tyler Stevens for being patient with me and looking out for my needs! I Highly recommend Toothman Ford....you will not find a better dealership!

Jeremy Mongold

This was our first time visiting this dealership we drove almost 2 hours what I can tell you is this was an amazing experience with this car lot Tyler Stevens is one of the best people we have ever worked with absolutely no pressure at all we are looking forward to working with this business again soon !!!

Keith Kemp

Excellent service, quick turnaround time and great communication with status updates. Highly recommend! A+++++

Christina Smith

I have had so much anxiety about picking the right vehicle and the whole process involved for so long. I have heard great things about Toothman Ford and after all my searching they seemed to have the best deals so I decided to check them out and I’m so glad I did. I feel like I chose a great vehicle and the salesman and finance department made it easy and affordable! As a bonus I received a free lifetime power train warranty that is so important to a single woman without a mechanic in my life!

Dan Grigsby

While this is not the closest Ford dealership to my Fairmont WV house, I believe the 25 minute drive is very worth the additional travel time. 1.5 years ago, in 2017, when I was a visitor to WV from WA state, I was impressed with the quality and friendliness received when I had my Explorer serviced. As a new resident of WV, I returned to Toothman Ford for service and minor repair to my 2000 Explorer yesterday. Again, I was impressed with the ease of making an appointment on line and the friendliness and quality of service. Also memorable was that the TF service manager did not “nickel and dime” me for minor work done and actually provided a “military” discount. I will be returning for future work on my car. P.S. It was also a nice drive through the WV countryside.

Kat Spears

Sam took great care of us. He was sensitive to our preferences, patient, and made it an overall enjoyable experience. He made sure we had time to discuss our decision and was helpful during the whole process. You can tell that customer service is a priority as he made sure there was plenty of gas and took it through the car wash before I drove it home. I was driving the vehicle of my choice home within a couple hours of stopping there. I was extremely pleased with the service we received, not only from Sam but from the other employees as well.

Travis Lipscomb

Great buying experience and very friendly staff. This is a great dealership in a small town worth the drive to. Cars actually do cost less in Grafton!

Trish Vos

Outstanding from start to finish! Highly recommend! Our sales associate, Keith Leach, was extremely courteous, knowledgeable and straightforward. We were greeted at the door, walked through the process, and given a fair deal. The entire experience was pleasant and efficient!

Carolyn Sandy

Our salesman, Brent, was fantastic. We appreciate his patience. He took the time to explain the details twice, once to myself, then again to husband. We are very pleased with Toothman Ford, and look forward to our next purchase.

Brian Georg

Prices on the vehicles were great. Tyler Stephens was very helpful with making our car buying experience quick and enjoyable. He even helped us carry in our kids food when he saw we had our hands full.

Robert Hunt

Friendly service, most helpful and easy to work with would recommend to go visit

Brandon Ralston

Everyone took their time to give me the best deal as a young buyer as they possibly could. Felt at ease the entire time. Looking forward to continue business for a long time there!

Dr Baugh

Always great service, we'll buy there again. In fact, I'm looking at a 2015 Focus right now. I'm gonna give my 08 to my daughter. Great car.

Steven Decker

This is the 3rd truck l've bought from Toothman and I looked at all of the dealers with 100 miles of Grafton. They have the best prices by far and their customer service is unmatched.

Carol Del Col

Good buying experience, very helpful staff, and reasonable pricing. I recommend this dealer.

Lee Harris

Bought a pre-owned car from Toothman in Sep. 2018. Sam was awesome to deal with. The car has been great! Just went back for my second oil change, and the service dept. did a great job. Quick service.

Sharon Broadwater

Service was quick to get an appointment. Friendly and professional service department. Highly recommend Toothman Ford for repairs.

Dusty Deal

Excellent service! They did an amazing job! I got a 2013 Silverado and I love it! I will definitely be going back to Toothman for all my car needs!

Jamie Spurlock

Tyler Stevens was very friendly and helpful. He did not pressure us into anything and we were very comfortable. Was best salesman we have ever dealt with. Will definitely do business with him again. We highly recommend!

Maria Kathleen

The customer service I received was amazing, they really helped me out and next time I buy a car hopefully new it’ll go to toothman ford in grafton

Andrea McCoy

I was very happy with Sam and the Toothman group with the purchase of my 2018 Ford Escape. It was a wonderful experience .The service department is excellent as to adding the accessories I purchased for the Escape . The service department also replaced my air bag under the recall for a 2014 Ford Mustang. Bob and his group are excellent. I will recommend Toothman to everyone.

Taylor Peters

Dealt with Keith Leach. Made our experience amazing. Will definitely be coming back in the future. And most definitely recommend that you come to Toothman Ford in Grafton and Ask for Keith Leach. Will do everything to make you comfortable and find the car for your liking

Julie Sollars

Best experience ever!! In and done in 2 hours!!! Bought a wonderful Ford F-150 and loving it!!! Thank you Toothman Ford for the best car buying experience ever!!!

Mikayla Weese

I had a wonderful experience while searching for my first vehicle. Keith really helped me out and worked with me through the entire process. He was totally honest, transparent, and patient with what I needed. The staff was just as pleasant. I left with a vehicle that I know I got a good deal on, and that I absolutely love! I highly recommend checking out Toothman Ford!

Sean Love

Have purchased two vehicles from Toothman, the most recent being a 2019 Ford Fiesta. Our salesman was Tyler Stevens and he was so helpful! From advising us honestly about our selection to helping us understand the new option of a lifetime warranty. Our first oil change was handled by Brent, and his work was just as good. The entire process was timely and stress free! We will continue to use Toothman Ford for our future transportation needs, and recommend them to anyone looking to buy an affordable new or used vehicle.

Annie Ziegler

Amazing customer service. Salesman was very helpful and even filled my tank up after purchasing a car! :)

Carrie White

Low prices, friendly, relaxed environment and smooth process. Really enjoyed the experience and I love my new car!

B. hamilton

Every used car on the lot came from the auction. Each car I ask about the answer was "bought that one at the auction, tea that one too.

Lisa Stout

I always appreciate the way I'm treated and the maintenance performed on my vehicle! Adam Brent and Mike in the service department make me feel appreciated and respected.

Shawn Thompson

Nice and friendly staff. They took time to listen to me and my budgetary concerns and did not try to pressure or hound me into making a decision. The finance team worked a good 1/2 day to get me a deal that I could live with. I went there to basically window shop, never thought I would drive another vehicle home that day, but the deal was just too good to pass up!

Beverly Fogg

Our salesman, Tyler Stevens, was very professional, knowledgeable and easy to work with.

Jessica Waldron

I had an awesome experience at Toothman Ford. Keith is highly recommended by me! He was professional but relaxed and up front. He made sure to explain things and took time to answer questions. I plan to always go to Toothman Ford for future car purchases.

Glen Alleman

Buying a car is usually a stressful process. NOT at Toothman Ford. From start to finish the process was great. No pressure! Corey McMillan was very professional and easy to work with!! Would recommend Toothman Ford to anyone who is looking for a car.

Evan Hodel

We worked with Tyler Stevens. He was a real nice guy and took the time to explain everything and help take care of all of our concerns. Overall was a good experience for my first car purchase!

Tammy Sigley

Our service and experience is always quick and easy. It is never a hassle and no gimmicks! Toothman Ford in Grafton, WV has always been great and have treated our family so well! Corey is always very polite, and extremely professional, and always treats us like family! We do not deal with anyone, but him! He is our go to Sales Rep. We will continue to deal with Corey and the Toothman Ford Dealership for years to come!

Shawn Graham

Got the truck I always wanted, Justin and Donnie did a great job working with us

Spring Duffy

The employees- especially Tyler Stevens - nice guy Ty- were very friendly. It was an extremely fast smooth process!!! I definitely recommend them and will be back when it I’m ready for another car !

Brendan Hunt

Went to toothman to look at a truck Tyler Stevens hooked me up with a good deal and total hassle free buying experience

Keenan Braisher

They were very friendly, easy and flexible to work with. Would highly recommend.

Caryn Braisher

Very friendly, flexible, and accommodating. Very impressed and will do business here again! Highly recommend!

Chris Lee

We drove in from out of town, made appointment ahead of time, had call to confirm we were still coming night prior, and morning of appointment. Arrived and inspected the truck thoroughly and test drove it, discovered a couple of mechanical issues. One being exhaust manifold issue. As soon as this fault was mentioned to the sales guy and sales manager, they then acknowledged the issue and claimed that the truck was due in for service the next week.. repair is an 8 hour job. but yet it was for sale and they knew I came from 7 hours away. Would have been a known issue. This dealership clearly did not want to sell to us after this issue was discovered...hoping an out of town buyer would be a yes buyer and therefore do not disclose facts in the hope a buyer will accept sub par vehicle... ask all questions up front.... also surface rust over sprayed during detailing too.... be aware.... and inspect closely.

Pappy McGrump

Best vehicle purchase experience I have ever had. From start to finish Toothman Ford and Tyler Stevens were terrific. They earned my future business.

Joey Grogg

Had to have the transmission that I just changed in my 2010 F150 programmed. I dropped it off after hours on a Saturday and it was ready before the end of the day on Monday. Very knowledgeable staff, got a problem? Call Rob at Toothman!!

Jeff Leach

Been dealing with Toothman ford and the staff for 34 years. They must be doing something right. I would highly recommend Toothman Ford in Grafton, WV.

Miranda Johnson

Thank you Tyler McMillen and the rest of the staff for a great experience.

Tina Burgoyne

7/13/2019 Purchased a beautiful 2019 Ford Escape from Tyler McMillen. A very vast variety on the lot to choose from. I was shown exactly what I was looking for and it was perfect! The price was right and the staff was courteous & friendly. It really was worth visiting Toothman Ford today because “Cars REALLY DO cost less in Grafton.”

Ed DeMino

Sam was an awesome salesman and very pleasant to work with. By far the best experience we’ve ever had buying a car!!! Thank you Sam and you have new friends in Pittsburgh and will send anyone I ever know to your dealership!!

Corey Clayton

Great people who work with you to get you the best deal possible, thanks guys!

Bernard Resnick

Tyler was very professional and courteous. He gave me loads of information without being pushy. He allowed me time to think and make decisions on my own. He gave me a very nice car buying experience.

Kevin

Terrible experience. I called ahead, and explained that I live over 2 hrs away and this would require a "day trip" as well as time off for my wife and I to make the trip. I attempted to haggle them on price from $34,000 down to $32,000 with no trade. I was told, the best they could do was $33,350. I asked about simple rain guards for the windows at cost (no deal). I called when I left home, giving them time to prep the vehicle. When I arrived with cash in hand, the truck was ready. Dirty inside and underneath. My wife found a drywall / dust mask in the truck. I inspected the under carriage and found mud (caked). Under the hood was sprayed and mud from underneath was splattered. Never once did anyone except our salesman speak to us (until we signed the paperwor). I asked about a full tank of gas for the road and was told no, however another buyer was a few desks over and was told that they had gassed up his vehicle for him. My wife and I sold the truck to ourselves and looked outside of the box. We came with money in hand and they literally had to simply sign the title to us. Never again at TOOTHMAN *** June 18, 2019. It gets worse. My temp tags expired June 15, 2019. By law (I believe) they have 30 days to complete title work. They provided me with a 60 day temp tag and assured me I would have paperwork within 45 days. I had to contact them several times to get the ball rolling. I received incomplete paperwork from them after 45 days which caused delay. J.R. Toothman provided me with his personal cell phone (after my first review), and told me to contact him if I had further issues. He did send a fuel card as a good faith gesture. However, when I was having issues obtaining title work, I text him and never heard back. I finally received title work on June 12, with 3 days to spare. TERRIBLE EXPERIENCE

Larry Courtney

I’ve always have had great service. I feel I’ve been given great deals for each of the two vehicles Margi and I have purchased through Toothman Ford. I feel I have no worries in purchasing any vehicle from Toothman Ford. I have great confidence in the honesty and integrity of Toothman employees. My salesman Tyler Stevens is a very good man. The service department is wonderful and I don’t have to worry about being gouged or cheated in any way.

Charisa Barlow

This was my second time going to toothman to buy a car , the service was great and fast as always, they took the time to make sure i got the best deal , my sales guy Keith was great and friendly

Aneva Holleran

My husband and I worked with Justin Sisler to get our truck. He was very helpful and made sure that we got the truck we really wanted. We will definitely be suggesting Justin’s help to our friends!

Chuck Jordan

The prices were low and the sales staff were very friendly and informative.

Justin Feather

Very nice down to earth and knowledgeable. Best dealer around

Michael Hickman

We went just looking and walked away with a new car. Our sales associate was very friendly and helpful. The process was easy. We will definitely go there again when we are ready for another car.

Tiffany WEigle

GREAT service and easy to work with. We are from PA so we had a drive for purchase but was able to do everything over the phone prior too which was great. Definitely would purchase another vehicle. The sales rep Tyler McMillen was great to work with and so was finance

Evan Anderson

Took care of everything I needed. McMillan was very professional and answered all questions I had. Great prices and great people!

Rachel Wheeler

Everything was quick and easy. I took my kids with me so it can sometimes be an ordeal but from test driving to doing paperwork was a stress free process. The car went through their service department before the sale was final and they will be fixing a few issues. I’m impressed with the dealership and their sales team.

Richard Sisler

Justin S was the best. Quick and easy. Car was priced 3k under market value. Justin was not pushy and was very genuine when discussing my options. From here on out I’ll be purchasing all my vehicles from Justin at Toothman Ford.

Crystal Carder

Tyler McMillen great salesman! Easiest transaction ever

Timothy Davis

Very nice facilities. Adam & Keith made the wife & I feel like family. Love the 2017 Ford Escape. Price was good too. Thanks Guys

Tonya Haught

Tyler Stevens is a great salesman. No pressure in buying a truck. Willing to help and work with the payment you want. Thanks

Ashley Murray

Tyler was friendly and very helpful. The whole buying experience was super quick and Toothman ford had great prices!

kathie filler

2nd vehicle we purchased from tyler stevens. Great customer service and polite. The only thing is i wish they would have given a full tank of gas when you make a purchase

Stephen Zomcik

After hearing all the commercials on the radio about how they’ll but your car even if you don’t buy one from us. I decided to see if they would buy my jeep. I first went onto their website and filled out the form with all the information, year, miles, condition, any modifications etc. I was then called by Toothman Ford since they couldn’t give me a price for my jeep online because it was lifted, and they wanted to schedule an appointment for me to come in so they could look at it. During this phone call I again gave them all the same information that was asked on website including year, etc. I thought that was reasonable for them to want to look at it since it was lifted, so I set up an appointment to have them take a look at it. I got there and they took it for a quick drive. When they got back, they said they could not purchase it themselves because of the year. He said they would make a few calls to some of their other contacts and those contacts gave me a stupid low-ball offer of half of what I ended up selling it for. I thought that it was ridiculous that they were not upfront about the fact they personally would not be able to purchase the vehicle because of the year and then to have someone else give me a ridiculous low-ball offer. I went there understanding that I would not get bluebook because they would have to make a buck, but to offer half that’s crazy.

TRG972

From out of state, I was in search of a vehicle with specific options and features, that were not very common. Toothman Ford had just what I was looking for - at a great price. Tyler Stevens was very helpful and a great sales person to work with. He answered all of my questions and was very responsive. The paperwork and shipping went smoothly. We are very happy with our purchase.

Michael Dickey

Service was quick and everyone was very friendly Everything was completed that was requested. Job well done !!

Samantha Mezzanotte

I bought my car in April, Tyler Steven's is the best . He was so great to work with. All of the people who work there are super nice. I took it back for the 3 month service and once again had a great experience. I'm so glad I picked toothman ford!

Latasha Tacy

Justin was great! Fun personality and easy to work with. Danny and the other guys were great also. We got a great deal on 2 vehicles, and will absolute do business there from now on!

rick sisler

We have bought 4 vehicles. Service is great or has been for us. I really like my salesman. He hooked my phone to my bluetooth . Very nice people to deal with

Ronald Satterfield

Really great experience! This was my first time buying from Toothman. I will be going back if they continue to stock nice used cars. Justin Sisler was salesperson and he was helpful and quick.

Heather Sheme

The customer service was amazing! Tyler Stevens worked hard for two days to make sure I got into the vehicle I was comfortable with, and could afford! The dealership was accommodating to my two young boys, who are extremely active!

Greg Moore

Always a great experience at Toothman Ford. Prices are outstanding, Tyler was extremely helpful, and they provided good value for my trade in as well. Will return when I’m shopping again — have never went wrong here!

Joey Eakin

Really nice. Fast process.

Jesse Veldhuis

Tyler Stevens at Toothman Ford was great. He listened to what we wanted and did his best to show us all the options that fit our needs without pushing us towards something we didnt need or want. My wife and I chose Toothman because they had the best selection of pre-owned vehicles out of several dealerships we checked at the fairest prices. The whole support team did a great job taking care of financing and paperwork and our son was happy to play with the arcade games and toys available there.

Sam Butcher

Fast, friendly customer service. Straight forward, and professional. Very informative, and knowledgeable.

Daniel Bailie

Excellent dealership. We were able to purchase a very nice preowned truck at a fair price. The buying experience was quick and easy

Soaring Eagle

I’ve had to take my car in for full service after I bought it at Toothman and pay out of pocket for things that should have been taken care of before I bought it and I paid way to much for a vehicle that is listed in the Kelly Blue Book as 16,500 and I’m not happy with Toothman Ford at all and will never buy anything from them again and will be telling everyone what they did to rip me off and not give me a safe vehicle to drive for 20 thousand dollars.

Joe Barcelona

They’re not ones for negotiation but it was, by far, the best price I found on the internet. I was amenable to the price and the process was quick and painless.

Steve McIntire

Definitely the best truck buying experience i ever had.salesman didn't pressure me in any way to make a purchase ,and all the staff i came in contact with was very nice and professional .will make my next purchase at toothman ford

Becky Shelton

We couldn’t be happier with our experience at Toothman Ford. Tyler and the rest of the crew were patient, knowledgeable, and more than accommodating. This was our first purchase at Toothman Ford but it won’t be our last!

Kylo Ren

Toothman Ford in Grafton helped me purchase my first car! Corey at Toothman was quick, efficient, and helpful in facilitating an easy and simple buying process whil also being very knowledgeable about the car in which I purchased! Thanks for all the help guys!

Shane Wilhelm

Toothman Ford provides excellent customer service, and the best prices around. They are polite, professional, and make you feel comfortable with your car buying experience. I have purchased my last two cars from them, and will continue to use them when I am in the market for my next purchase. I would recommend them to anyone.

Timothy Markley

Tyler McMillen was very nice and friendly to work with! Got us the deal we wanted and we walked away happy!

Christina Newlon

I took my dodge to Toothman Ford to have a state inspection. I took my laptop and sat down expecting to be a while. It was done in no time at all. Maybe 20 mins. The dealership was clean and had very nice seating. The gentlemen in the service department were very nice and easy to talk to. I appreciated their pleasant attitudes and fast service even though they were very busy at the time.

Deanna Leach

Great experience! From sales to the finance guy. Smooth and quick. Worked with me and my budget to get me in a great explorer! Highly recommend toothman Ford!!!

Melissa Kennedy

Sam was the best! If you're in the market for a new vehicle, I highly recommend you go see him!

Mandi fittro

Tyler was truly amazing went above and beyond to get me into my beautiful Escape! Thank you Toothman Ford for being the best!

Zachery Layne

I had a wonderful experience with the team at Toothman Ford! The customer service is great and they were most accommodating. Best car buying experience of my life.

Cassandra Fowler

Tyler Stevens was very helpful and knowledgeable about the vehicles on the lot. He was very personable and made the daunting task of finding a new vehicle much more enjoyable!

James Sollars

Excellent Sales & Service team! Very happy with overall experience both during and after the sale!

Tawndra Love

Awesome customer service . Tyler was great and attentive to everything we needed to get into our new Fiesta .

Scott Fichter

Everyone was great! Very helpful and care about all of their customers!

Deborah Meadows

Always great service and good people to deal with. Will definitely recommend highly

JustCallMeChris

Had an issue with our vehicle, staff was friendly, quick and explained thoroughly on what the issue was.

Christopher Jackson

Great service. Salesman was very professional and honest during my purchase, and also got me a sandwich with his lunch which I thought was a sign of a genuinely good person. Although this dealership isn't close to me (100 miles away) I would recommend them. Ask for Justin Newlon for a great salesman.

Kyle Posey

2nd purchase from Toothman Ford. Couldn’t be happier. Been dealing with them for a few years now. Big shout out to Tyler Stevens! Definitely recommend this guy for your sales needs! Also a great service team that has helped me more than words can say over the years! Thanks Tyler and Toothman Ford!

Matthew Kerns

My experience buying a car at Toothman Ford was fantastic! Tyler Mcmillen walked me through the process and was very patient with me as it was my first car bought from a dealer and was unfamiliar with the procedure. Even the service people who prepped my car to be taken off the lot were talkative and friendly. I couldn't have asked for a better experience. I highly recommend Toothman Ford!

Roger Ward

Very helpful and accommodating service department. I've had around 10 experiences with Service and sales and am 100% satisfied! I would recommend Toothman to anyone looking for a friendly, accommodating and knowledgeable team.

Jennifer Wilson

Tyler was awesome. Sweetest young man and very helpful. Anyone looking for a car go to Toothman Ford in Grafton and ask for Tyler you won’t be disappointed

battle swine

We bought a used 4Runner with low mileage. Toothman has a great selection of used and new trucks and SUVS. Tyler helped us immediately. He was easy going and no pressure.

Shelby Patrick

Tyler Stevens helped me find a good car with low mileage for a great price. Made my first time experience easy with not much hassle or worry.

Tricia Wharton

Tyler was great, very helpful. Dealership was a very relaxed environment. Recommended highly.

Trisha Strother

I would recommend Tyler Mcmillen at Toothman ford to anyone who is looking for a new or used car. He knows what he is talking about very helpful. Overall the staff at Toothman ford were great!

Kelly Parks

They used to be very good but have gone down hill! I had an emergency brake situation, and they couldn’t get me in for over a week! They also acted like they were doing me a favor looking at me vehicle and that I was a bother. I went to another local brake place before my routine service inspection to make sure I was safe until I got to Toothman. I had Toothman double-check my brakes (during a regular inspection that took 3 hours to complete), and they said it all looked fine. I mentioned that my brakes were intermittently working incorrectly, but they still found nothing (apparently they only did a visual check despite the issues I detailed for them). Fast-forward to now and brakes still don’t work right, but Toothman sure keeps calling trying to sell me new vehicles! They also cracked part of my front dash on an earlier repair but never bothered telling me. I won’t be going back. I used to trust their work and feel valued as a customer but they don’t deserve my business anymore.

Chris Gearde

Very professional and obliging . Customer service is second to none ! Tyler was very helpful and knowledgeable about the vehicle that I purchased . I will definitely be recommend Toothman Ford to family and friends and I will definitely be back for any further purchases !

Lori Toothman

My experience at Toothman Ford was excellent. They were willing to work out a deal that gave me financial piece of mind. I highly recommended to anyone looking for a new car.

Lori Funk

I usually have a good experience at Toothman Ford when getting my truck done. Was there only an hour. The only problem is that they put a big scratch down the side of my driver door and tried to rush my out the door with out notifying. I had to have a radio module put in, but the steering wheel buttons do not work with the radio. Sometimes my phone will work on the blue tooth and the radio say some kind of error when you start the truck. I am not as happy with them as I have been in the past. I have bought three vehicles from them and have been very happy. I have thought about taking it back, but don’t want to get the run around again.

Leigh Gank

Above and beyond my expectations!!! Tyler Mcmillen and Cory where amazing, and to top that off, best deal in 10 counties!!! Best warranty offers, and great selection of quality vehicles. Thank you again, Tyler!!!

matthew linn

Sam Gerkin was awesome as usual!!!! Thank you J.R., Sam, and the Toothman Ford Family for making our experience amazing! You guys are the best!!!!

John Z

This is the second truck we have bought from Toothman. We came back because the vehicles are priced fair, but more importantly because the staff is professional and friendly. Tyler gave us a great deal once again. I’d recommend anyone shopping for a new vehicle to come visit Toothman Ford.

Tom Grnk

Traveled from Hampton Roads VA to get my truck. Every single Toothman Ford employee that I had contact with was extremely helpful. I've shopped a while for a particular vehicle and dealt with quite a few dealerships. Hands down these guys are the best. And the most important thing is that I love my Expedition! It's in tremendous condition for being 10 years old. Thank you everyone in Toothman Ford and special thanks to Tyler.

Brent Beatty

Made an appointment to view a used truck. Confirmed the morning of the appointment that the truck was still available and that I would be coming at the pre-arranged time to view the truck. Upon arrival to the dealership, they seemed unprepared for my visit and was told the truck was at the other location. Followed the salesman down the road 10 minutes to the other location just to be told that someone else had come and put a deposit down on the truck before my arrival. A total waste of an hour long drive down just to be told the truck I was scheduled to see was instead gone. Edit: After giving a one star review after the above experience, I was called by Donnie of Toothman Ford. He wanted to get to the bottom of what had transpired earlier in the day. After discussing the details with him, it was clear the problem had been due to an internal miscommunication on the status of the vehicle. Donnie apologized for the error and then offered to help rectify the situation in any way he could. After some more discussion, we came to a preliminary agreement on a truck similar to the one I had previously wanted to look at. Can't thank Donnie enough for his quick action in helping to correct the previous mistakes.

Charles Shanahan

Great experience no bull just fair price and good people. Tyler my sales person was no pressure. Sales manager appraised my car and got me the lowest financing rate lower than my credit union. Thank you love my new Camaro

April Beavers

Tyler Stevens was super helpful & very kind! You wont regret talking with him.

John Koon

Toothman Ford in Grafton WV has to be the finest dealership around! I purchased a car there today. From the beginning to end of my purchase experience, my salesman Keith Leach Provided me with expert advice and a comfortable transaction. It was like I’ve been brought into a family business. I so appreciate the honest and sincere handling of my purchase there. I highly recommend anyone who is looking for a shop with ease experience to go first to Toothman Ford. So glad I did!!! Thank you Toothman Ford!

Jesse Dobson

I found a vehicle on the internet that I was interested in. Toothman Ford schedule a time to test drive the vehicle right away, and had it waiting on me when I arrived. Tyler Stevens was very upfront and honest with me, and made the car buying experience stress free. I would highly recommend taking a drive to Toothman Ford for your next vehicle!

Jessica Reed

Justin is a wonderful salesman. He is very polite and down to earth. He made my experience great. I will always come back to Toothman Ford and refer others. Danny was also very helpful and experienced. Hes a very good man. This was by far my best experience with a dealership.

Brandon P

Great customer service! Took care of all our needs when buying a new vehicle. Justin was a excellent salesman and answered all our questions. Only negative is that the vehicle we bought was almost empty on gas when we left the lot.

Joel Dugan

Always a pleasure to interact with Toothman Ford in any way, so professional and personal.

Trish Fronzaglio

Adam Post was awesome. Help me find a car that I love! He was willing to spend as much time as I needed and was never a "pushy salesman." I highly recommend Toothman Ford

Bob Wark

These folks (Barry and Keith) performed far above expectations. Toothman did as well. The high degree if prep/service which was done to out Tundra was absolutely a thrill . AWe highly recommend these folks. We drove from Marietta, OH,,,and would again!

Sean Clelland

Great prices starting out, didnt feel the need to haggle as bad as other places. Tyler McMillen took care of us from start to finish and we got it done. I'll be coming back to toothman.

Summer Peele

Had an amazing experience buying my first car! Tyler was great help and i didn’t have to worry about a thing!

Tommy Hovanic

Tyler Stevens is a five star sales representative. Very great sales experience no pressure highly recommended!!! He even helped us to obtain our out of date insurance card by calling Allstate for us. Very nice person also.

Justin curry

It was great in and out in no time

Jennifer Channell

Staff was amazing! Keith and Barry are great at what they do! They answered all of our questions and helped us any way they could. Our purchase experience was excellent, it was fast with many laughs! Thanks again!

George Reese

I had an appointment to see a truck, and that truck sold prior to my arrival. However their selection was enough that they were able to get me into another truck that I am happy with. I do plan on finding my way back to Grafton to purchase my next vehicle at Toothman Ford. Where cars cost less in Grafton, WV

Brittany Sypolt

Wonderful experience. Tyler and Corey worked diligently to get me a vehicle that fits my budget, my family, and it looks great too. They treated me like family. Extremely happy with the whole experience

Destiny Noel

Tyler Stevens was amazing to work with. From the moment I walked in he was smiling & helping me with everything I needed. I got a Jeep & a dream vehicle & couldn’t be happier to have worked with them!!!

Theron Caynor

Tyler was a great salesman, he found us the vehicle we wanted and at the price range. Easy going. We will be back. We recommend this is where you buy your next vehicle....Thanks Toothman Ford and Tyler

Hunter Gum

We had the most amazing experience here at Toothman. Over the period of a month we purchased a vehicle and had another one serviced and detailed...every step of what Toothman Ford did was over the top outstanding! We WILL be returning there in the future!

Tammy Pittsnogle

I will drive 3 hrs one way anytime to get another vehicle. Tyler Stevens made our truck buying experience so easy. He even took the time to help me set up my features to get me started. Such great people and I am so in love with my new truck. Thank you again Tyler don’t be surprised to be hearing from some others from Martinsburg WV.

Bradley Isringhausen

I tried contacting the dealership several times about a car they had listed for sale. I told them I was pre approved for financing and had money down. I couldn’t get a response to save my life. I messaged them three separate times to no avail. I’ve never in my life been in a situation where I was waiving a fist full of cash and no one was willing to take it. I wouldn’t consider doing business with this dealership in the future.

Tristan Harr

The crew at toothman ford was great I highly recommend going there if you want a good deal and a great ride, Tyler was very friendly, helpful, and very knowledgeable and made the car buying process easy!

Rob Neason

Excellent service and great staff!!

arosier777

Friendly staff (salesman Adam Post), quick and easy process. Great overall experience

Jenn Trader

Working with Tyler Steven's and the Toothman Ford Family dealership was a wonderful experience. Tyler was able to get us the Ford Truck our family needed! Thanks again Toothman Ford!

Leah Poling

We received excellent service with Tyler in the purchase of our vehicle. Very efficient and attentive. I highly recommend.

Heather Sheridan

When I entered the showroom.. I was greeting with a smile and a handshake. I gave my financial options and what I was looking for... and the salesmen and all In the financial department were AWESOME!! Very courteous and down to earth and compassionate about what they do.. I have never felt more like a family member other than a customer in a dealership! I will definitely go back to deal in the future.

Melissa Throckmorton

Tyler Stevens did a great job of helping us get into the vehicle we wanted!!! Check them out or give him a call if your looking for a new or used vehicle!!!

Doug Beare

Very nice servicemen and they even saved me money!!

Cheyenne Prickett

Justin Newlon was awesome! I never thought I'd get into a car until I went to Toothman Ford! Everyone was so friendly and we didn't get hassled at all. We told them what I needed/wanted and that's exactly what they gave me within 1 hour! We're customers for life !

MEAT CUTTER

I actually bought a car here. This place made me feel almost as bad about myself as john howard did. At least toothman did actually sell me a vehicle. Only problem is had to have it fixed first 2 weeks, get it back and it's still not fixed, and not detailed like they said, now it's been more than a month and still haven't heard from the service manager, dont expect to either. It was like pulling teeth to get them to do what their commercial says they do.

Courtney Boylen

They were very efficient and communicated well with me. And got my Jeep I’m pretty quick. Thank you all!

Crystal Rucker

Bought my first car ever today thanks to Sam! He was so patient, he walked me through all the steps and I would recommend Sam and Toothman Ford to everyone! I was a great experience!