Reviews of Tim Short Acura (Car Concessionaire)

Elizabeth Staats

Not helpful at all! After purchase care is horrible! They tell you they are not responsible for anything basically after you leave the car lot! Bought a NEW car and it wont start , only has 800 miles on it!! Please dont bother yourself with even going there for a car!

Bishop Joseph Davenport

Visit Jeff Lynch at Tim Short Motors he is the best person to buy from

Karen Wilcox

Service dept is excellent. Very professional yet friendly. Comfortable clean waiting area. And yes, they wash your car after oil changes! This type of customer care will keep me at this dealership.

Galaxy Wolf

Excellent atmosphere and customer service. Please ask for Mr. Jeff Lynch or Mr. Timothy Johnson

William webb

I pulled into the parking lot And Dominic the salesperson greeted me very friendly down-to-earth And professional.

Savannah Thomas

Felt like they didnt have time to deal with us. When we went to ask a question we were cut off. Not to mention when we told them we were interested in particular types of vehicles they tried to push completely different types on us. They lost out on a sale that's for sure. We went straight to Moses and drove off the lot with a vehicle within 2 hours.

michael churn

Just purchased a pre-owed BMW, drove over 300 miles for a great price and was really impressed with the Internet department a ability to answer all my questions and ensure me before I made that drive. Distant dealzzz!

Emily Doll

After being screamed at by the MANAGER of the service department, walked out on, and left IN TEARS.... I immediately took my 2014 MDX and traded it in on a Toyota Highlander. I will never own another Acura and I will definitely never visit this dealership again. I visited their service department twice to simply get a light wiped off the dash (my MDX was STILL UNDER THE ORIGINAL WARRANTY)... after driving 2 hours both ways (each time), waiting 3 hours at my first appointment, and 5 hours at my second appointment (16 hours total).. they were NO closer to fixing the problem. When I attempted to explain my situation and ask about my options because I wasn't sure if I'd be able to make the 2 hour trip for a 3rd time, I was yelled at and smarted off by a man who I later found out was actually the manager of the service department. All I can say about this dealership is.. they want your money, but they definitely don't want your problems.

Marc Johnston

I am hesitant to write this review, as I'm not sure where to put the blame....but in all honesty, this has been a very frustrating vehicle purchase In the end, I guess you could say they did eventually make things right, but I wouldn't do it again.

Jedawn Leshei

wide range of affordable vehicles , super easy process

Charles Johnson

Good people to work with

Khalid Razzaq

We had a great experience at Tim Short Acura. Jeff Lynch was extremely helpful and friendly. The new ownership has definitely improved in many aspects foremost being more transparent in what you are getting for the money. Keep it up!

Joshua Riffle

great prices

Eric Jamieson

Great place! Got me a awesome deal on a New Acura MDX!!! Very happy customer!!! Greg Hollan the Sales Manager was very friendly as was the rest of the staff! TY Tim Short Acura.

Christine Adams

I ended up at Tim Short Acura because I was shopping for a replacement car through Nationwide's website. I came into the dealer knowing the exact used car I wanted to see along with a list of other cars at other dealers. However, I was impressed that Paula (internet sales manager) responded to my email inquiry right away - as opposed to other dealers who never responded to me. She had James take care of us - who was fairly new, but he won me over with his patience to my million questions. In the end, I feel that I got a good deal on a great vehicle. I would recommend Tim Short Acura to anyone looking for a used car. We will likely be back once my husband's truck dies! Thank you!!

Jacob Kerr

Best dealership I've ever been to. Great prices and really work with you unlike other dealers. You'd think they'd want someone buying 2 trucks but apparently Moses doesn't. Ask for Justin!

Ron Thomas

Awesome staff

Dennis Snider

Great experience went above and beyond to help!!

Dakota Dotson

It’s all just one big run around can’t make up there minds what I need to bring down to get the car I want

Jennifer Grunwald

We have been trying to get the release of lien paperwork for my used car so that I can register my car in Maryland . They will not return my calls, my sister's calls, my husbands calls

Joseph Diaz

WOULD NOT RECOMMEND THESE CROOKED LIARS!!! We negotiated the sale of a porche with this dealership via phone. We specifically asked if the car smelled like smoke, they stated that two of their salesmen sat in the car and it didn't smell like the previous owner smoked. WE DROVE 6 HOURS WITH CASH IN HAND ONLY TO FIND THE CAYENNE WAS SMOKIER THAN ITS NAMESAKE. Tim and company made no apology. Further, they suggested that we look into professional car deodorizing. Needless to say we went home porcheless.

traci luke

Tim Short Acura is fantasic. They treated me and my family like family. I won't do business anywhere else.

Connor Kleppinger

Rico made my first car buy a very easy and relaxing experience. Instead of feeling tense and pressured, I was able to have a discussion and enjoy the whole experience. He made sure to contact me afterwards and ensure that I was completely happy with the car. I will highly recommend him to anyone looking to buy a car in the future.

Thomas Davis

General Manager Greg Holland is absolutely rude , sell was about to be complete I ask him about fixing the fog lamp that was broken on the car He became very rude saying no the sellman should written in the contract he even started brow beating the sellman in front of the customer over a 25 dollar fog lamp on EBay which the sellman offer to pay out of his own pocket needless to say I took my check and walked away think if he will not service it while it here on the lot he definitely won’t service once I drive off

Joseph Caudill

Didn’t have the car we wanted in our price range. Tried to push us into a car we didn’t want and when we told them we were leaving we were “thanked” for wasting 1 hour of their time. It was a beautiful Saturday and there wasn’t a customer in sight.........I wonder why!

Adam Weed

Great experience. I was in and out in less than an hour. Friendly staff and our Saleswoman Jessica Brumfield was great to deal with.

Jason Martin

Sales staff was very friendly, sales manager was a different story. We drove three hours to get there and had full intentions of buying an Acura from them. When we test drove the car it had an issue with the brakes. The sales manager went out and set in the car and threw his hands up and said the brakes were fine. He basically called us a liar without even driving the car to see what the issue was. We obviously left immediately. Who wants to be called a liar from the person whom they are trying to give money to? We are still buying an Acura, just not from this dealership.

Scott Mullins

Very friendly staff and easy to purchase from.

Mother Of Many

My parents were looking for a small suv that was all wheel drive and trade in their Camry. Craig Frazier and his sales team were absolutely amazing. My parents are in their 70's and do not know much about the newer tech vehicles. They showed dad several vehicles with different options then they showed him exactly what the price and payments were going to be. Dad was able to pick the best option for them. They drove away in a beautiful Acura RDX and they are very happy! Thanks for taking care of my parents!

Josiah Richardson

Don't go here.

C Agee

Great place to car shop!

Lauren Miracle

Best dealership in West Virginia!!

Christopher Mitchell

Not very excited, no one engaged in conversation or even tried to sell me a car. Weird

Rachael Gilkey

exceptional customer service!!! Nikki & matt in the BDC were able to answer all questions i had and went above and beyond for me!!! Greg the GM talked with us and he was super friendly. I am the now the proud owner of a VERY CLEAN 2017 CHEVY CRUZE!! . Thank you Tim Short Acura!!!!!

H. Julian Woods

Jeff Lynch and the sales crew did an excellent job guiding me to and though getting the perfect cars for my fiance and I. Great experience!

Terry Tolley

Sales people do not listen to customers.they are after your money only!

Chasity Arthur

Great experience all around. We left very happy.

Bruce Lauer

Great Place~ Got A Great deal on a Pre owned Jeep GC~ Greg The manager there really helped me out get a great rate and worked with me to get the payment I needed~ TY Tim Short Acura!!!

David Hunter

The best experience I've ever had at a dealership. Top notch on all levels, respectful, courteous, and willing to go the extra mile.

Christopher Bailes

Great service department if you can reach them orthey assign someone to answer the phones that doesn’t know how to transfer a call even after I was placed on hold 3 times so they could find someone who knew how while I sat on hold over 10 minutes. Finally I gave up and will take my car somewhere else.

DJ ZeRowe

Had a great experience at this dealership. Sales team was amazing. They answered all my questions and worked very well with helping me find a vehicle. I recommended my family to come get their next vehicle from there.

Heather Watson

Great customer service! First interaction was with Nikki, after I put in an internet request online, she kept me updated on the cars availability and had it all ready for us when we made the trip down! Nikki then handed us over to Matt Harkins to complete the deal! They were able to work out the best deal for the car we purchased! Everyone we encountered did a great job getting us into our used car within no time!

Connie Claxton

The best dealership I've ever been to! I HIGHLY recommend Mr. Chancey Cisco at Tim Short Acura for your next vehicle purchase!

David Hatfield

Go see James he will give you the best deal in the tristate arwa

Becky Clark

My husband and I had completely worked out a deal for a specific vehicle including its stock number today. We were driving in from out of town. This included the specific payment amount. When we arrived the salesman tried to get us to purchase a different colored vehicle for the negotiated deal including different colored leather interior as well. Very dissatisfied and we won’t be going back there again.

Matt Eblen

Had a wonderful experience at this dealership. Sales representative T C coats was very knowledgeable of all their inventory, and got me exactly what I asked for. This dealership is down to earth and reasonably priced. Highly recommend going down 2 Tim Short Acura and purchasing your next vehicle. Ask for T.C. or Mr. Coats.

Stomper TheGoat

They will only give me money for my truck if I go through one of their banks. I’ve been fianancing through my credit union for 2 years now, so why can’t I use my credit union? It’s simple. I bought my truck through Joe Holland about a year ago right beside them and they didn’t try to force me to their banks and they gave me a perfect trade in value for my car. They were more than happy to get a check from my credit union. It sucks because I really wanted a car from Tim Short but I think I will go back to Joe Holland.

Daniel Rodriguez

Great sales and service staff. I won’t buy a car anywhere else!

Sierra Nutter

Very nice staff.

Morgan Meeks

I traveled nearly 4 hours to get a vehicle from this dealership and it was one of the best decisions I've ever made! I LOVE LOVE LOVE my Acura TLX. The process was quick, convenient, easy, and pleasant. I'd recommend them to anyone... first buyer... 3rd time buyer... 10th time buyer! They'll treat you like family.

Ronnie Flowers

Very impressed with the sales man (Jimmy McCallister) treated me great. Thanks to the sales manager for finding me the best deal. Everyone there was helpful and nice,t thank you!! Go and ask for Jimmy!!

Paul Castle

Great experience purchasing a vehicle

Manhar Patel

We have been leasing Acura MDX from the dealership at this location for several years. This time we decided for the third time to lease MDX as this vehicle is so reliable, great value and drives so good. We were greeted by Mr. Jeff Lynch at the dealership and he worked with us to arrive at reasonable leasing terms for our vehicle. My wife and I were treated very well and Mr. Lynch, who is an army veteran, made our experience of leasing MDX wonderful. I highly recommend Mr. Lynch at the Tim Short Acura dealership.

Billy Moore

A family atmosphere. Good people.

Thomas Gaston

Bought a 2015 Nissan Altima transmission came out they put in a new one .well had the Nissan shoe to do it. And still having problems with it. Very disappointed

Raymond Michael

Updated Review 8/2/17: After leaving my initial review, I was immediately contacted by Craig Frazier, the general manager for Tim Short Acura. God, what a breath of fresh air this man was. He was patient, apologetic and gave me a much better feeling about Tim Short Acura. He rectified the problems (to the best of his ability) and was humble, honest and kind. He spent 2 hours on the phone with me and went out of his way to be accessible. While my initial experience wasn’t at all 3 star worthy....the end result was much more desirable. Thank you Craig for your fantastic customer service and kindness. It turned an initial 1 star review customer into a 3 star. It also has changed my mind about coming back. I will consider Tim Short in the future for my car buying needs. ____________________________________ Initial Review 7/26/17: I am a fair reviewer. I am sarcastic and funny, but I am always honest and I always keep it real. I am a Yelp Elite for a reason.....I take reviewing businesses extremely seriously. My mother and father are small business owners and I come from a long line of entrepreneurs. I know just how important customer reviews are. As I was sitting here writing my review, I began to realize that I didn't like how it was going. I am disappointed, angry and frustrated. I was allowing those emotions to undermine my character....and I decided I couldn't do that. That review would have been in the same fashion as the way I was treated by the staff at Tim Short. I'd be stooping to their level and compromising my values. My mother taught me better. So, instead....I will say this. I was treated poorly and was told, in no uncertain terms, that Tim Short Acura pre owned car buyers don't get treated with the same respect and integrity that new car buyers do. I was berated, belittled and yelled at. There isn't a sale in the world that would bring me back into this dealership. The worst part? It was the sales manager that ultimately sealed this 1 star review. I am sorely disappointed. I am reaching out to upper management to see if they want to rectify the issue or not. If they do, I will update my review. If not, well....this will remain.

Chris Rinehart

The sales consultant James Brown will not return my calls after he and I corresponded back and forth about them buying my vehicle. I was told twice he would get back to me and he never did. He also refuses to return my emails.

Rob Newman

Service department is on top of there game.

Taylormaxwell12 Maxwell

great prices, lovely staff, Nikki in the internet department is excellent! Greg the manager was very nice & super helpful on my Acura MDX purchase!

Natalie Tucker

Staff was amazing

Nikki Treadway

Got me an amazing deal on my Sorento! In and out within a couple hours! Will def shop here for all my future needs!