Reviews of Sheets Chrysler Jeep Dodge Ram (Car Concessionaire)

Brad Eagle

Very helpful, determined to make a good experience.

Sandy Brown

We've bought 2 RAM from sheets will buy our next vehicle from here as well they treat there customers great .

Shawn Hanshew

Friendly staff

Michael Moore

Omg I can not tell you how unhappy I am with this place. We have spent a week with them trying to get a vehicle. The first salesman put all of our information in wrong then they kept calling acting like we have never been there before, they ran it through twice for the wrong vehicle then they have us come sign paperwork and when we went they asked since we were self employed can we provide proof of income so we did and they ran it through a third time and we have spent all day waiting to hear something back and they never called, so I called them and they informed me they couldn’t get it to go through. We gave them everything they asked for and all they did was keep missing it up. I will never recommend this place to anyone.

Donna Newhouse

Mike was a great help with helping my daughter buy her car,

Chris Daniels

By far the very best experience I have ever had buying a vehicle. Everyone that we dealt with was great. General Manager, Sales Manager, Salesman were all very helpful and informative.

Robert

Helpful and stress free

J.R. Ramsey

Really nice people that make you feel welcome and a pleasure to do business with.

RAYpoop REXROAD

Overall top notch experience. The sales staff took care of all my needs and I left in my new Chrysler 200 a happy customer.. Thanks for treating me like I should have been treated. cant say the same for some of your competitors

juwan walton

Alex Penn was a big help got me in and out

Sara Toney

Friendly & professional service personnel.

michael hawks

Is there a honest dealership in Beckley no and no if you have less than perfect credit stay away salesman will try any thing to sell a car with no regard about your credit. and will try to burn you I don't know how these people sleep

Sam Adkins

We traded in my old car for a new Jeep and had a wonderful experience with Roger! I've had all my oil changes done in the service department and they fixed a huge dent in my door and bumper in a day. Their entire staff is very friendly!

Amanda Jones

We love our new Jeep!!!! Thanks to the judge for helping us!!!

Dave Hissom

Great vehicle selection and very friendly non-pressuring staff. Definitely a great place to shop for Dodge, Ram, & Jeep vehicles.

Sarah Peters

We buy all of our vehicles from Sheets! They have always been so helpful and find us exactly what we want in a vehicle. If they don’t have it on the lot within a few hours they have located one. They are always so sweet with our girls also giving them candy etc. while we wait.

William Maxum Clark

Very pricey..12 volts for fender...$68....

Chris Cook

Friendly.

Dennis Snider

There service department is horrible Barb the service mgr. is very unhelpful especially for warranty issues. Chryslers overall is crap anyway.

Missy Wyatt

Great service and always great people there. Thanks Dennis sheets

Jessica Anderson

Great owner and staff!

Michael Stewart

Great sales team excellent people

Dave Furrow

Great service department

Wes Zemonek

Service parking is way too crowded with cars; it's almost impossible to maneuver around.

Denny Mitchem

Will do anything they can to help you before and after the sale.

Richard Gauldin

Terrible customer service as far as the repair shop goes, can’t speak for the sales team as I don’t know. Specifically my experience with Hailey was very bad who works the service counter. She was literally the rudest person whom is supposed to be “servicing customers”. When my company vehicles muffler decided to detach itself, I was told by ARI to go to Sheets for the repairs. When I got there instead of being professionally greeted it was “you need something?” After explaining my muffler had detached Hailey rudely asked in a demeaning tone, “Did you have an appointment.?” Ok... my muffler has just detached itself without prior notice.... how can I schedule an appointment for the unforeseen? It got worse from there. I called the next day to check on the status of the vehicle and got who else other than “Hailey”. “Oh, they haven’t even looked at it yet.” Ok, so when will they get to it? “Um, did you have an appointment?”. Wow. She actually asked me that for a second time... make a long story short and called ARI back and they got me set up with a Service Shop that not only was glad to look into the issue but did so with professionalism. Hailey should take an online training class on Customer Service, she’s going to cause Sheets some problems with her poor attitude.

Amanda Grimmett

Bought my Jeep there in April. Easy to deal with. No problems so far.

Stacy GALLEGOS

Took longer then I would of liked to get appointment to get window(under warranty) fixed. Appointment is Friday 22nd but I have been waiting a full month to get her fixed!!

amanda burleson

Amazing! My family has bought multiple cars from here and they always worked hard to find what we wanted within our budgets. Used or new they are the best to go to!

John Eric Pyatt

I’ve bought 2 cars from sheets! Great people and awesome service!

Brandon Barbero

Ask for Brandon Williams

Savage Dias

About what you would expect from a dealership. Their lack of seating in the service area was a disappointment. I also didn't appreciate being called into the garage to talk to the lady dealing with my paperwork. She could have come to the window intended for customers instead of asking me to walk around & stand under a rather loud speaker playing music. The music wasn't offensive but the lack of professionalism was disappointing. There was also no need for the guy working the window to wait silently on the phone as I tried to check my vehicle in.

Jonathan Wells

Service department is criminal. 300.00 just in labor to change breaks is robbery. I can change all 4 my self for 80.00 and an hour of my time.

Zack Scott

For quick and easy service, I fully reccomend Sheets. The employees are friendly, nice, and very professional. I give them 5 out of 5.

35sonabigassjeep

Still Waiting on my parts

Ashleigh Smith

Just purchased my second vehicle from Sheets. It was easily the best experience I’ve ever had buying a vehicle. They were patient enough to find the perfect Jeep, made the paperwork a breeze, and brought it to me, so that I wouldn’t have to drive all the way from Lynchburg, VA to Beckley, WV. The staff is kind and patient, and they made the car buying experience quick and easy! My family has purchased half a dozen vehicles from Sheets, and we will ALWAYS come back with our business!

Melinda Bennett

Did a great job

Velvet Fog

Excellent parts department management. Jr will take good care of your dodge.

Amy Ramsey

They are great at helping you get a vehicle and awesome to work with :)

jeanneine jones

This is our 4th vehicle from Sheets and our experience was GREAT! Looking at multiple trucks we knew what we wanted; after just a couple of days they found exactly what we were looking for! They made the entire process easy and quick; even the paperwork process was seamless. They are the best of the best to deal with; treat you with respect and are very professional. Received a follow up call within 24hours just to check if we had any questions since the purchase and told us they would follow up again in next couple of weeks for any questions or concerns since the purchase. Their level of customer service exceeded expectations......I would recommend this dealer to anyone looking for a new or used vehicle!

James Henize

Saved us a lot of time and heartbreak. Thanks so much

David Lilly

Rude employees witch is sstrange for a car dealership. Then when I had to get repairs it got even worse in the service department and it was often. I wouldn't suggest them to my worst enemy.

Phillip Massie

Prices to high

Mary Tilley

What a wonderful experience with the finance ladies!!!

Wana Goode

Took my new jeep to SHEETS to have running boards installed on it. Bought the jeep there.

Lexie Wooten

We had an excellent experience with salesman Jim Johnson!! Also, they were amazing and worked with us after closing to help get the best deal. When we are in a need of a new car. We will be returning!! These guys and the very nice financial lady( I believe her name is Lisa) are amazing!!!

XxLunarXx Eclipse37

Had to use there place fir a recall but would never go for mechanical work been burned a few times not no mote i use ramey dodge in Princeton WV

MullensRebel IJW

The whole service department and parts department are the worst I've ever delt with. The service is terrible and the manager is unhelpful.

Joey Milam

Hey I just got your message

daleedrummr

Found the car on Cargurus. It was a "Used 2016 Hyundai Tucson in IMMACULATE condition". Looked at the pics as best I could. Contacted "The Judge", asked him to walk around the car to actually look for anything that should be listed in the description as far as possible damage(scratches, dents, chips, etc). His response was that there was nothing. The catch? I am in SC and the car was in WV. They would deliver for a fee because I couldnt make it up there. So, we agreed on a price and they delivered it. I gave them a cert bank check(cash) and they gave me a bill of sale....NO TITLE. I was informed via phone call, that the title would be mailed, but I didnt receive it for 2 weeks because the title person went on vacation. That sure was inconvenient and inconsiderate. But, they had their check. Then..there's the car. After a couple car washes(about 2 weeks) I started noticing things that I can only assume were "hidden" by the dealer. Multiple paint chips, a small dent above the left front wheel well, a spot on the inside roof in the back, and the worse??? A damaged area on the pass side body molding that was repaired and I assume was blended with Wipe New and as the product got washed off, now everyone can see it. Along with rim rash on the pass rear wheel which I assume happened when the trim was damaged. Sent all this info to "The Judge" with what I believed would be their "normal responses to complaints" and was not let down. I was told even though the car was described as IMMACULATE, my expectations for a used car were unreasonable. UNREASONABLE FOR A CAR ADVERTISED AS IMMACULATE???? Not even an offer to repair or replace any of the damage. Nor an apology. And, no response from upper management. I sent the emails to Denny Mitchem(The Judge) with the request that he forward them to upper management since I couldnt find the email for Dennis Sheets, the owner. I gave them a chance, they kinda did nothing. The Judges final response to me? "Sorry you dont like the car". I have all the emails of the exchanges. Make up your own mind..... I forgive them, this is just my experience with them. Maybe this will help them improve in the future. Oh yeah, and the 100000 mile warranty, found out from a dealer down here that its cut in half to 50000 miles because Im the 2nd owner. That 1 heck of a surprise. The car was advertised as having a 100000 warranty, I guess at one time..it did; Just not for me. I really do hope Sheets improves their practice. Sincerely....

Janice Walnoha

Buyer be ware!!!!

Wanda colegrove

4hrs 45 min's sitting waiting to get my car fixed was told they was getting ecpverythi g took care of and after all that time still didn't get it done had to take it back. And the part they did work on I never had no trouble until they worked on it it was on a recall took back can't fix it because they can't get it to do what it did on me by putting the car in drive or any gear and it goes back into park won't let you use any gears does me that way but works great for them OK....could go on but what's the use hope all has better luck then me

Ashley Workman

Sheets has my business! This was my second purchase from them! They did everything in their power to get me where I wanted to be!

Ron Martin

Great staff and great deals!

Brenda Martin

I recently took my vehicle in for service .Sheets had my vehicle for 4 days during this time my vehicle was ransacked and various items stolen from my vehicle. I contacted the service manager, he stated this is an ongoing issue and their disclaimer states they are not responsible for anything that may happen to my vehicle while they have it .This is appalling to me! How can I leave my vehicle on their lot for service trusting them to repair my vehicle and feel at ease if they take no responsibility to ensure my vehicle is safe especially when they are obviously aware of this problem. He was real quick to state to me that his staff wouldn't do this ..Funny my vehicle has a security alarm!! Just saying! Yes I did lock and secure my vehicle before leaving it there. So be aware if you take your vehicle to Sheets in Beckley you risk the same thing happening to you!!! I did file a police report and the officer stated he is unaware that this is an ongoing issue .

Treva

Couldn't get me a deal

Stefen Bowen

For the longest time I was told to stay away from here. I went in to get my trucks Uconnect system updated and got to looking around while I was waiting. I decided to trade my truck in and got a new Cherokee Trailhawk. The experience was great. They gave me more than I wanted for my truck and gave me a little more off on top of a massive amount of rebates. It was all and all a awesome place to buy a vehicle from. I will continue to use them and not let others experiences get on my way.

Mic Co

So far helpful and friendly

Garrett Toler

Great place to buy a car, had a very good experience here. I bought a 2017 Jeep Compass, and my dad went the following week and purchased a new Jeep Cherokee Trailhawk. We are both very satisfied customers and we both had Brian Hunley as our salesman, he also did an awesome job. Keep up the good work Sheets!

Debbie Goddard's

AWESOME PEOPLE AWESOME PLACE ....

Greg Fish

Great inventory. Willing to deal.

gamer1832

If you need your vehicle worked ask for Chad in service he will make you feel like part of the family.

Ross MItchell

Carrol is the best

James Hundley

Adjusted Market Value stickers on cars. When inquiring why the response was it helps with getting more for your trade in? Well they also use an app per the salesman to see what your vehicle is going for at auction so they do not base it upon market values is what I got from the salesman.

Jan Ashby

I don't think very highly of Sheets Dodge. So that is the reason for only three starts. Raised it from two stars, because it was better on this service call then on previous ones.

Adam Miller

Service manager is a Bitty for starters. I'm sure FCA warranty is good coast to coast and I'm sure FCA pays the dealers back for the warranty work they perform. But hold my hand if you didn't buy your vehicle from them, lookout, they gonna have it for about 10 days to put a but splice on a wire that'll last until your warranty runs out. Then you take it to another dealer and they repair it the right way and charge you because it wasnt done right the 1st time. Oh, I hope you dont need a rental when yours is in the shop because they'll give you the biggest run around on it as well. Once you call FCA and get customer service involved they change the tune a little bit. Save yourself the headache and go elsewhere for your Chrysler business and service.

Chad Jackson

Great place !!!

Justin Hensley

Exceptional service with a smile!

Ashley Uzzolina

Recently I had the good fortune to come across and incredible preowned truck on their website. The sales team went above and beyond to get me set up with my literal dream truck. I drove 3.5 hours to test drive and ultimately purchase the vehicle and it was worth every minute. I can not thank you guys enough for everything, I highly recommend stopping by Sheets for your next car/truck.

Kenny Green

Friendly, courteous and very expedient.

Daddyglover91

Such a great staff to work with! Could not be happier with the purchase and deal we made! This car dealership is the real deal, and I would recommend them to anyone. Want to thank Mike Stewart for doing a great job selling us this beautiful truck.

Amanda David

I was traveling from Michigan with my family and our car broke down in Pax. We got towed to Beckley. We were told our car was fixable and after 24 hours and over $500 later it wasn't. I went into panic mode. My husband did some research online and we went to speak with The Judge.. We arrived at the dealership and this gentlemen went above and beyond for our family to ensure we could get home. Denny tried his little heart out to get us financed. After a few hours we were on our way out in a new car!! He only had a small amount of cash for a down payment. This guy made it happen. Him and the other guy there that day were so hospitable!! I'm so thankful for them. I was stressed out for 3 days and they fixed my problem. He even gave us a couple ideas on places to go so we could enjoy the rest of our vacation. It was beautiful and for sure what our family needed after a few bad days!! I would recommend this place to everyone!!!

Daniel Washington

Service Department staff are outstanding.

Becky Fama

Sheets has an excellent service department. You can make an appointment, and the women at the service desk are super helpful .

Andrew Stine

Didnt purchase but honest people.

Sabrina Erickson

Great service and carrying people

Melissa Burleson

Got my last car from Sheets, so there was no doubt I was get this car there as well. The staff was super friendly and helpful. Had no problem working with my budget (which wasnt very big). Would defiantly recommend them to anyone looking to purchase a new or preowned vehicle!!

Eddie Whiteman

The easiest car buying experience ever. Everyone was extremely helpful, all the paperwork was waiting for me, Dennis too the time to walk me through my new vehicle... He even filled it up with gas before I left. I would definitely go back and definitely refer my family to Sheets.

Chuck Ellis

Getting vehicle worked on

Haley Litman

I had a wonderful experience with this dealership. I traded in a vehicle and Mike Stewart made the process so easy and enjoyable.

Hailey Tilley

The BEST dealership around!! Excellent staff that are ALWAYS there to help and go the extra mile for their customers! :)

Patsy Parker

We are stoked!! We just bought a new 2017 RAM 2500 Diesel truck! If we could give a 10 star rating we would! We have bought new vehicles from Sheets over the last few years, 2 RAM 2500 Diesel trucks and a Jeep Wrangler. The products are without question the best of the best! The entire team of Sheets professionals go above and beyond to get you into your vehicle of choice! Over the years we have worked with Gary Sheets, Debbie Smith, Mark England and Brandon Williams. Each one truly sincere in their job of helping us drive away in a great new vehicle! No hype, no pressure, no hassles. Hats off to Rachel as well for efficiently handling the paperwork! Just can't say enough about what a great truck/car buying experience we have had each time we purchased from Sheets. It's why we keep coming back! The Sheets Team ROCKS!!

Jamie V

It's a car dealership but the salesman was polite and not pushy at all

57ROADKING

Absolute a top notch dealership. I have purchased three vehicles from Sheets and have always been treated with respect They take could care of their customers. No way I would ever go any place else.

Steve Lilly

Good, repairs made and out in hour and half

Marie Stacy

Amazing work with thank guys

Crystal Lucas

Sheets is the best place.. my husband and I have bought multiple vehicles from here. The staff and service department are always very professional and willing to help with our needs!!

Anthony Marks

The sales and finance staff are top notch. The process was super easy when i bought my Jeep from here.

August Clemens

You need a car, truck or Jeep contact Denny Coffman. He is a great salesman!

Sharlene Carriger

Love the ladies that work in service they are always nice and getting us in and out as soon as possible

Marissa Workman

I got my first car ever from this dealership last summer. Denny Coffman spent a ton of time with my family and I to see what my opinions were and then what was the best. I had a great purchasing experience and have had a great overall experience if I needed anything for the dealership at all. I highly recommed!

jonathan smith

Poor service