Reviews of River City Subaru (Car Concessionaire)

Charles E. Watts. II

2nd Forester that I have owned back to back and I will certainly own another. The quality that they have installed in the 2019 models are 2nd to none. If you have not test drove one please stop in to River City Subaru and ask for Chris and he will take good care of you. He and Chad, and Chuck are a team that is 2nd to none.

Zach West

Bought my first car here from a gentleman named Chad. He was way cool in the fact that he was the opposite of the persona of a gimmicky/sneaky used car salesman. No pressure car buying and I got a fair price.

Maranda Throckmorton

Went there to look about car they were supposed to have. Looked all over the lot couldn't find it. Went inside and no one bothered to even say hi.

Lilly Hall

Great people and service...

P Brogan

Bought a new car here this afternoon. Third car we have bought here from Alex Ly! Great salesman, no hassles here. Cindy in the finance department is the best❣Will definitely recommend buying here if you're looking for a Subaru.

Roland Wolford

Great

Sheree McGinnis

Nice staff very helpful

Bradley Light

best dealership ever

Jackie Ison

Absolutely wounderful place to do business!

Reyes Wilson

One of the best experiences I've ever had at a automotive dealership salesman were absolutely amazing would recommend River City Subaru over and over again

Adam Brooks

Chad was a wonderful salesman, very friendly and thoughtful when it came to my concerns when purchasing a new Forester! I love the vehicle and every time I have been here for normal servicing and maintenance I have felt welcomed and they were speedy about it. Great quality, great service, great experience!

Billy Chandler

Very good service.

Chase Lucas

I left the dealership with a 2019 subaru forester sport thank to the help of George.

Angela Fenrick

Crazy number of lights popped up on our dash in the middle of our road trip from Wi to NC and a mechanic stayed 30 min late to take a look at our car. Amazing service!

Chris Michael

You cannot beat the team at River City Subaru for a great, honest deal.

Marci White

Always courteous and professional service in a quick & friendly manner.

simple_truth2012 Bell

This dealership will work to give you the best service ever! My Subaru is 6 years old and they treat me like I just bought a new one. I can't say enough good things about them. I would recommend them to anyone who is wanting to buy a new car and not have to worry about receiving excellent service for years to come! They go above and beyond to keep you satisfied!

ryan creasy

Chad and Heather were so awesome!! they helped me in so many ways when it came to buying my car. i love my new crosstreck!!!!!

David Thornburgh

While traveling through on a long trip, we had an overheating issue with our Forester. Even though their service area was closed, these nice folks scrambled together a mechanic and replaced our thermostat. I couldn't be more grateful for their great service!!

DEBBIE LEWIS

Can't deal with these people. Had to go to Parkersburg to get our Acent. Love it.

Randy Jervis

We have bought 2 vehicles here. Great staff.

guava juice 2

Uggghhh! I hate car dealerships but love my new CROSSTREK! They do have a large inventory here, which is something other Subaru dealerships in the area seem to have a problem with. Overall, if you have time, shop around for a better deal. If not, you'll still end up with something you LOVE!

Michael Ball

Will never deal with them ever again!

Louie Morgan

Great cars great service will highly recommend them 5+

Tyler Ashley

Terrible service. Got lied to about the services that came with my vehicle, then when my car had a problem while it was still under warranty (issues that make it unsafe to drive) and they wouldnt even look at it for over 2 weeks.

Jack Thorne

Best car buying experience ever! No other Subaru dealer compares to the service and pricing!

Anne Hightower

Fantastic wouldn't go anywhere else! All the staff are wonderful!!!!!

Don Hoff

I've had worse experiences at a dealership but I can't remember when. I've wanted to trade my Avalanche for a Cadillac EXT for some time. My wife saw one at RCS and said it's the year and color your looking for. With high expectations I grabbed my title and check book headed to RCS. I was taken aback by the salesperson when she quoted me a price 3K higher than listed price on the web. I didn't let that discourage me though. I was also concerned about missing information on the CARFAX report. My wife was the first to open the door and noticed that it belonged to a smoker. Now, I'm a bit discouraged. The salesperson must have sensed my disappointment and excused herself and said someone else would be out to help us. The second salesman admitted that he knew nothing about a Cadillac much less this Cadillac as he had never been in one but did offer us a test drive. After driving 90 miles I felt that that I should give it a try. He led us through a turn by turn pre-determined course of his choosing all the while guaranteeing a great deal if we bought it today and a 99% promise that the odor would be gone. I explained that until the odor was gone I couldn't commit to buying it. Besides, I need more time to make a commit of $34K than the time it takes to eat a meal at the Golden Corral. Upon returning to the dealership he said that they would fumigate the vehicle and would call me Monday to inspect it. I then gave them my contact info. As we were leaving another salesman approached us and said he took that Cadillac on trade. If I had any questions, ask him. My question to the dealership is where was this salesman when we were trying to get answers . It wasn't until we were on the way home that we realized there was never a deal much less a great deal. We don't know if we were 2K apart or 12K apart. BTW Never received a call to tell if they were able to remove the odor or if someone else bought it. KBB states that only 3% of use cars are classified as excellent. I think the same probably goes for car dealers too.

Pam Jeffers

Really nice people.I didn't have to wait a long time!

Karon Ferguson

Alex Ly is by far the best salesman of all time. God bless you Alex.

Niki O

After a very poor experience at Dutch Miller, I took my business to River City. Chris was my salesman and was a true pleasure to work with. Cindy in finance was amazing. Everyone involved from start to finish was kind, friendly and helpful. Thanks for everything. I am happy to be part of the Subaru Family. River City is worth the drive. I will never shop anywhere else.

Julie Pardue

Knowledgeable staff and a great process from start to finish. Would buy from River City again.

Christina Emmert

I purchased my first Subaru and loving my new Crosstrek! Great experience with the people at River City starting with Tiffany, Chad (very helpful and easy to deal with Salesman) and Cindy the Manager. I will do business there again!

Paul Clay

Great Service department/dealership

Mary Tutschek

Thank you Brianna and River City Subaru Service Crew. Our Outback broke down after a 600 mile drive to visit WV. We called River City Subaru for help. They were able to diagnose the problem and have us on our way in less than an hour! We enjoyed the rest of our visit, and made it home safely after driving another 600 miles through terrible winter conditions. You are lucky if this is your Subaru Service Center!

Dustin Blanton

I've always loved Subaru name brand vehicles went to buy a new 2018 Legacy all wheel drive vehicle they were $5,000 higher then similar dealerships in Columbus Ohio I understand that they must make a profit but not off one customer, the Subaru brand name though are still awesome vehicles just pays to shop around even if you have to travel a little bit further

Bobby Baldridge

Great place to purchase a new Subaru.

cDubya M

Both my girlfriend and I drive Subarus. She purchased hers here and the staff is very professional and polite. We take hers here for service regularly and the check in is always a breeze. Very easy to get to, and out of.

Smalls Yeet

Awesome awesome awesome. They have my business for years to come. Thank you George for going up and beyond for us today.

Tamara Lambert

Hated it...if you're a single Lady shopping for a Subaru, do NOT expect to be treated fairly at this dealership!

Shelly Smith

Best dealership around to buy and service your vehicle. Thank you Nick for a great experience

Carly Fannin

I have bought several cars in my life, but this was, by far, the best experience that I have ever had. My salesman, Alex Ly, was amazing. Alex, along with Nick Thomas, was able to get me an amazing deal on a brand new car. Thanks guys for all your hard work. If you need a new car, stop by and see Alex.

Heather cooper

Service department is top notch. Always smiling faces when I walk in, they do all they can to address my needs and concerns. The Technicians are knowledgeable and always fix my vehicle on the first visit. I will be a lifetime customer

Jacob Foster

Went in to look at WRX, and refused to let me test drive. Even after showing proof of insurance as well as income, they still wanted to run a credit check. I will take my business to Charleston to Dutch Miller. They have a better staff and much better business to deal with.

paul runyon

Subaru rocks..great service department also

Rob Burrows

Good salesman crappy manager wants to give you nothing for your trade tried to give me 4,000$ for a 6,500$ truck

Ashley Russell

So disappointed in this location! I took my ‘15 Crosstrek in for oil change and a look over before I drove it down to Louisiana (it was not showing a single code or light on dash) just to be safe since I was traveling with my little one. They come back with news that my transmission needed replaced and it would cost $10,000+ . I was devastated but decided to seek a 2nd opinion before going back to have it replaced. Needless to say, 2 hrs at the other location and $123.08 later, the car is perfect. The gentlemen at the other service location could not figure out how they came to that conclusion when the problem was such an easy fix.

Lora Kirkpatrick

Love my Forester and River City Subaru!!!!!

J. Amenta

Very friendly service department

Kate Bostic

This was my first car buying experience. I visited two dealerships before knowing exactly who was going to take the best care of me. One completely broke me down, lied about finding the keys to the car i wanted to test drive, and told me no bank would ever finance me. The other had me test driving a Crosstrek within 5 minutes of walking in the door. Not only did Kristan give me knowledge of the cars in their lot and inventory, she gave me car buying knowledge I could have even used at other dealerships. Whether it was information about down payments, how running your credit works, you name it. I could tell by the way she wanted me to be well taken care of, especially with it being my first time, I would be sticking with her. If you want a Subaru, go to River City and ask for Kristan. Tell her Kate sent you, you will not regret it.

Central news Tyler

I would rate it a 0 if it were an option. They let an auto start lose a customer. Horrible!

Iopaka 107

Great selection of Subaru’s and good service department.

Les Davis

Friendly service so far. We have had our Subaru for 1 year. No problems so far.

Richard Chapple

Very Helpful friendly people

Arka Chattopadhyay

Great service! I was there to get a flat tire fixed.

René Moore

Regular service fast, courteous and efficient.

CIA Agent

Great people to deal with i recommend highly.

Jeffrey Allen

You can't go wrong if you are buying a Subaru.

Earl Simpson

River City Subaru makes the car buying and maintenance experience easy and less stressful. The old adage to never let the dealer maintain your car is proven wrong every visit we make for maintenance of our car. A comfortable waiting room with TV is provided while a friendly and professional technician quickly and efficiently cares for our car. Prices have been more than reasonable, often with discounts applied. True Subaru parts are used instead of low cost knockoffs which extends the life of the car. We readily drive in from Charleston for this top notch care and always time our appointment to visit a favorite Huntington restaurant before returning home. Thank you River City for our great car and for your help in maintaining it.

Bert Lamb

Information and communication was above expectations

Barbara Cox

Loved Daphny. She wasn't pushy and was well informed about the Forester we bought. Thanks go to Cyndi also. Will recommend River City to anyone!

Sherry Griffith

I purchased a 2017 Forester and this is my 2nd Subaru. I purchased the new Subaru because of the service and dependability of my Subaru and River City Subaru, Huntington, WV

Debi Dean

River City Subaru has the best people and the best customer service. They also have a very good selection of vehicles.

Daryle Bayless

River City Subaru Provides an Excellent Customer Experience I’d recently purchased my first vehicle from River City Subaru, as a replacement for a 2015 Mitsubishi Mirage that I’d purchased new ten months prior that was rammed amidships as I was traveling through an intersection under a green signal light. After dealing with the insurance and the depreciation figures of vehicle, I decided that an older Subaru would be the wiser choice. Since I live more than 100 miles away, I’d initially made a couple of inquiries from their web page on the price of vehicles that didn’t result in any useful information about the cars in question, and was told later that the vehicles had been sold prior to my inquiry. The truth of the matter is that while there is a great deal of good information on their website, especially on their new car inventory. Late-model Subarus are in high demand, and they are a reputable dealer, so the cars from their lot are in even greater demand. I’d assume it unlikely that they’d have older Subarus long enough that their inventory is likely to be accurately reflected on the website. You really are better off calling, or going in for a visit, if you are looking for an older vehicle - for that matter, you won’t regret a visit to look at a newer model either. I knew Alex, the salesperson I dealt with, from a prior dealership. He had always been helpful and enthusiastic; he seems to have found an establishment full of like-minded people. All of the staff were very positive. The vehicle I purchased was in great shape, and had obviously been given more than an once-over by the service staff. They were happy to work with me to get me into a vehicle even while still waiting on the insurance settlement payment. I had been driving Subaru’s since 1991, and am happy to have moved my business to River City Subaru, after the dealership that I had been using closed down. If you are looking for a new vehicle, this is a place you should visit. If you haven’t driven a Subaru, then it is doubly so.

Leon Rosenberg

Excellent experience shopping for a Subaru at River City. They had exactly the car we wanted. They gave us less for our trade in than I expected, because it had a manual transmission. But the whole process seemed transparent, honest and a great car so far. Better than what we expected.

Becky Ferguson

Great service, friendly staff The reason they only got 4 stars is they are so busy it takes a while to get an appointment.

Donnie Jacks

Enjoyed the buying experience

Elaine Short

Always friendly staff. Service is fast.

Todd Duncan

Friendly and honest staff. The service center is the best in the area.

Justin Carpenter

I bought my first Subaru from River City Subaru and I LOVE it! They were very helpful and had a great selection to choose from. Would highly recommend checking them out if you're in the market for a new Subaru!

Dylan Rutt

Good people to deal with but I have had my 2017 legacy in the shop 3 times for the exact same noise and it's not fixed yet.

Duane Throckmorton

Went to look at a vehicle that want on the lot (used). The salesman Bryan Warden meet us in the lot. When we asked about the car he said it's in the back and hasn't been thru their shop yet. He offered us a test drive in it and we ended up buying it. The price was exactly what it was advertised at. They are going to go through the car and fix everything that I found and they might find and I'll pick it up next week. Great salesman. Great service.

deanna messinger

Fast service

Joshua Morrow

Poor

Jessie Phillips

Amazing! That's all you need to know.

Justin Fleming

An amazing car buying experience that was made possible by Alex, Cyndi, and Tiffany.

W.B. Craver

If you are looking at Subaru's, this is the place to go. Courteous and knowledgeable.

Sarah Musgrave

Just purchased a 2014 Honda Pilot from Alex at River City. Phenomenal experience. And Alex could not have been nicer. Everyone was so nice and accommodating. We got a great vehicle at an awesome price. They made buying a vehicle a really positive experience!

Justin Rigsby

Looking at a 2018 Forester, drove it and loved it. George answered all my questions.

Reagan Sidney

Best place to buy a car, great price, absoultley love my crosstrek, great salesman, great manager, great car, great EVERYTHING!! highly reccomend

Nichole Casto

After dealing with a different subaru dealership that was not willing to work with us, we Googled other dealerships in wv. After reading the reviews on Google about Chad at river city subaru, we decided to talk with him. He was so friendly and helpful! The car we purchased was not going to arrive for another month so they gave us a rental until our car came in! Chad also gave me his cell phone number so I could call or text to get updates on my cars eta. Very easy to work with!! When we bought the car we were in and out within an hour!

Tyler Scranton

Super, super awesome dealership. We had some trouble with a service tech the first time we went here, but when I went back I mentioned it, and they were more than willing to hear our complaints and make it right however possible. We had to take our 07 Forester in for the dreaded rusty control arm replacement, and unfortunately the front sway bar was so rusted it couldn't be removed, adding cost to the fix. I was unable to pay for it at the time. After some discussion, they were able to get it taken care of and my car back on the road. They are highly recommended, and after hearing about how they're service department is structured, I would trust them over any other dealership I've had to deal with, Subaru or not.

Jeremy Chapman

Feel comfortable buying, owning, & servicing with River City Subaru! Dedicated & friendly staff all the way from the Sales Department right down to the Service & Parts Department! Proud to own and service my Subaru, thanks to River City!

Shadowdar narasedtakul

very good people and they do whatever it takes to help you drive away in a beautiful vehicle If anyone is looking for a vehicle definitely go there. All of the staff is extremely friendly as well.

SkyAce 76

Great place to have your subie serviced! Very professional and the lowest labor rates I have seen locally.

Christopher Salyers

Best experience. Brad and Cindy are great!

kmg kmg

Told them what I wanted as in model of the car and color etc. Got what I wanted.

Ikie Light

Best deals on great quality vehicles

Jason Rhodes

Called down to ask about oil consumption in a car not covered by the special warranty class action lawsuit with Subaru, they told me bring it in anyway if it failed an oil consumption test they would cover it if it passed I just had to pay for an oil change. So I set up an appointment and took time off work to take my car there. The lady at the service desk asked if I was the guy she talked to yesterday about the oil consumption and then typed for maybe 30 seconds and said “You’re not covered by the special warranty” I had to walk out before I started cursing her. So I lost half a personal day at work but I learned never to go to River City Subaru again. If a company will lie to try to get paid for an oil consumption test, I would not under any circumstances trust them to be honest about a vechile. UPDATE: Called Ms. Dempsey, she did thank me for posting this review, so hopefully they are working to fix the issues that lead to this happening.

D B

We just bought a 2019 Forester a GREAT place to buy a Subaru If you are looking this is the place to go.

Nathan Branch

To keep it short, the vehicle had issues that could happen to any vehicle. That being said, our sales person (Micheal Deakin), the GM (Nick Thomas), and the maintenance manager all went above and beyond to make sure we were happy with our experience. I would give a 10 out of 10 for the services provided. Go see Deakin and Nick for a good deal and a good car!

David Smith

Daphne is phenomenal! She knows her cars.

Thomas Hogan

Contacted River City Subaru sales manager Nick Thomas in advance of visit due to 75 mile trip ,I was very upfront about not accepting NADA average trade for my very clean, very low miles car. He asked for pictures and details which I provided. He acknowledged the condition and stated I should I should bring it in and he " Guaranteed I would be more than satisfied with the deal he would make me ". Skeptical, I made the trip. After the "appraisal" which involved a quick test drive and no real inspection, didn't even open hood let alone send it to service dept. Or mention CPO (This was a certified vehicle). He offered me approximately $500 over the NADA rough trade in value, over $5000 under its actual value and priced the new vehicle exactly at listed price and wanted the difference from me. This was the more than satisfactory deal. Definitely not the guarantee he promised, deceptive tactic to get me in the dealership in my opinion.I knew they probably would not offer me enough to get me to trade but this offer was an insult to say the least. They had in stock the model and color I was seeking and would have bought it outright anyway had this gone differently. I have since worked out a much better deal on the same car at a different dealer, entirely upfront on the phone and will take delivery this weekend. Needless to say won't return to River City Subaru again.

Charles Hagan

Passing through Huntington I noticed my coolant level looked low --- pulled into River City to buy some antifreeze. When the service manager overheard my request, he had the tech inspect the engine, top off the coolant and sent me off with some spare SuperCool. All at no charge -- Nice People they sure know how to make a great first impression!! That's why we love Subaru you really become part of the family!! Charlie Hagan 2018 Outback Winchester, VA

Dale Lawson

Thank you to Chuck Rhodes for help my wife and myself with our crosstrek you went above and beyond you done a great job.

J.E. Steves

Beep beep

Rodney Richardson

Be careful if or when you buy from here check everything out closely

Jason Sidenstick

Nice

CC

Always get my cars here!

Robert Dial

Great place to get an excellent price on a new Subaru. Sales staff is very informative.

Jerry Rockwell

Good

Johny Boyce

Great to deal with